https://www.i-cem.de/cx-kompass/aussen-faechern-innen-buendeln-omnikanal-kundenmanagement-und-effizienz-im-customer-service-in-einklang-bringenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Aussen%20-%20Inen.pngAussen - InenAussen - Inenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/People%20traveling%20on%20airport%20silhouettes.jpegPeople traveling on airport silhouettesPeople traveling on airport silhouetteshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Henn2026-06-21https://www.i-cem.de/cx-kompass/zielgruppen-richtig-verstehen-die-initiative-50https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/Blog%20E129.jpgBlog E129Blog E129https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/Peter%20Blog%20Hintergrund.jpgPeter Blog HintergrundPeter Blog Hintergrundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/peter%20pirner_prev_ui.pngpeter pirner_prev_uipeter pirner_prev_ui2026-06-17https://www.i-cem.de/ms-teams-contact-centerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/hybrid_work_VIER_small.jpghybrid_work_VIER_smallhybrid_work_VIER_smallhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan_Glomb.jpgStefan_GlombStefan_Glombhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Damovo%20logo%20300x300.jpgDamovo logo 300x300Damovo logo 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Foto%20Udo%20Sch%C3%B6nemann_1024x1024.jpgFoto Udo Schönemann_1024x1024Foto Udo Schönemann_1024x1024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Foto%20Frank%20Sinde.jpgFoto Frank SindeFoto Frank Sindehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400.jpgFO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/novomind%20logo.jpgnovomind logonovomind logo2023-05-17https://www.i-cem.de/cx-kompass/white-hat-ki-agenten-customer-experience-sicher-gestaltenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle%20(2)-1.jpgStefan Kolle (2)-1Stefan Kolle (2)-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/KI%20Agents%20In%20White%20Hats.pngKI Agents In White HatsKI Agents In White Hatshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/New%20Variant%20Creation.pngNew Variant CreationNew Variant Creationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Be%20Prepared%20sign%20with%20sky%20background.jpegBe Prepared sign with sky backgroundBe Prepared sign with sky backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Successful%20confident%20businessmen%20standing%20in%20line.%20Progress%20in%20career.jpegSuccessful confident businessmen standing in line. Progress in careerSuccessful confident businessmen standing in line. Progress in career2026-09-24https://www.i-cem.de/cx-kompass/ruf-ranking-verstehen-contact-center-plattformen-2026https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/2026%20Ruf%20Ranking.jpeg2026 Ruf Ranking2026 Ruf Rankinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-06-10https://www.i-cem.de/customer-service-week/13https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Alexander%20Fischer.jpgAlexander FischerAlexander Fischerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Florian%20Neumeier.jpgFlorian NeumeierFlorian Neumeierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/tenios.pngteniostenioshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Jean-Philipp%20Helmig.jpgJean-Philipp HelmigJean-Philipp Helmighttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/yoummday.pngyoummdayyoummdayhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Teleperformance.pngTeleperformanceTeleperformancehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(21).jpgDesign ohne Titel (21)Design ohne Titel (21)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinitcx.pnginfinitcxinfinitcxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/stefan%20kovacs.jpgstefan kovacsstefan kovacshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Harald%20Henn.jpgHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kai%20Riedel.jpgKai RiedelKai Riedelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Anika%20Tannebaum.jpgAnika TannebaumAnika Tannebaumhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland-Ruf.jpgRoland-RufRoland-Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20Otto.jpgFrank OttoFrank Ottohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Guido%20Teeuwen.jpgGuido TeeuwenGuido Teeuwenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael-Paulus.jpgMichael-PaulusMichael-Paulushttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Harald.pngHaraldHaraldhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/talkdesk.pngtalkdesktalkdeskhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ruf.pngRufRufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Odonovan.pngOdonovanOdonovanhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sarah%20Rickes.jpgSarah RickesSarah Rickeshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog.pngcrealogcrealoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/futurelab.pngfuturelabfuturelabhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Philipp%20Meier%20zu%20Eissen.jpgPhilipp Meier zu EissenPhilipp Meier zu Eissenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Paulus%20result.pngPaulus resultPaulus resulthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/customerconsulting.pngcustomerconsultingcustomerconsultinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Spitch.pngSpitchSpitchhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Jakob%20Harder.jpgJakob HarderJakob Harderhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/olaf_hansen.jpgolaf_hansenolaf_hansenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sabine%20Neugebaur.jpgSabine NeugebaurSabine Neugebaurhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Kloos.jpgMichael KloosMichael Klooshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle-1.jpgStefan Kolle-1Stefan Kolle-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/melibo.pngmelibomelibohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Mike%20Odekerken.jpgMike OdekerkenMike Odekerkenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/freshworks.pngfreshworksfreshworkshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/vier.pngviervierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Teletrain.pngTeletrainTeletrainhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Felix%20Stelzer.jpgFelix StelzerFelix Stelzerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher.jpgMatias MusmacherMatias Musmacherhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Marc%20Ohlmann.jpgMarc OhlmannMarc Ohlmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Novomind.pngNovomindNovomindhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Peter%20Linnemann.jpgPeter LinnemannPeter Linnemannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/PauckPartners.pngPauckPartnersPauckPartnershttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(22).jpgDesign ohne Titel (22)Design ohne Titel (22)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Steffen%20biecker-2.jpgSteffen biecker-2Steffen biecker-22024-09-19https://www.i-cem.de/cx-kompass/lohnt-sich-die-implementierung-eines-voicebotshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Conversational%20AI%20in%20customer%20Service%20with%20a%20human%20looking%20voicebot-1.jpegConversational AI in customer Service with a human looking voicebot-1Conversational AI in customer Service with a human looking voicebot-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kevin%20Wu-1.jpegKevin Wu-1Kevin Wu-12025-04-23https://www.i-cem.de/cx-kompass/konsumenten-wollen-digitale-kan%C3%A4le-mit-menschlicher-notehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Sylvia-lighter.jpegSylvia-lighterSylvia-lighterhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Two%20%20colleages%20discussing%20ideas%20using%20a%20tablet%20computer.jpegTwo colleages discussing ideas using a tablet computerTwo colleages discussing ideas using a tablet computerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Two%20%20colleages%20discussing%20ideas%20using%20a%20tablet%20computer-1.jpegTwo colleages discussing ideas using a tablet computer-1Two colleages discussing ideas using a tablet computer-12026-06-19https://www.i-cem.de/cx-kompass/kostenoptimierung-im-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/An%20image%20of%20a%20modern%20call%20center%20with%20employees%20using%20advanced%20technology%20like%20chatbots%20and%20interactive%20voice%20response%20systems%20to%20optimize%20costs%20while.jpegAn image of a modern call center with employees using advanced technology like chatbots and interactive voice response systems to optimize costs whileAn image of a modern call center with employees using advanced technology like chatbots and interactive voice response systems to optimize costs whilehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-10-13https://www.i-cem.de/cx-kompass/so-personalisieren-sie-kundenbeziehungen-in-der-digitalen-welthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Value%20irretent%20matrix.pngValue irretent matrixValue irretent matrixhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kundenbed%C3%BCrfnisspyramide.pngKundenbedürfnisspyramideKundenbedürfnisspyramidehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Blogartikel%20Kai%20riedel%20.jpgBlogartikel Kai riedel Blogartikel Kai riedel 2026-06-19https://www.i-cem.de/cx-kompass/kennzahlen-im-kontext-kampagnensteuerung-im-outboundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/business%20documents%20on%20office%20table%20with%20smart%20phone%20and%20laptop%20computer%20and%20graph%20financial%20with%20social%20network%20diagram%20and%20three%20colleagues%20discussing%20data%20in%20the%20background.jpegbusiness documents on office table with smart phone and laptop computer and graph financial with social network diagram and three colleagues discussing data in the backgroundbusiness documents on office table with smart phone and laptop computer and graph financial with social network diagram and three colleagues discussing data in the backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202023-03-30%20um%2009.02.08.pngBildschirm­foto 2023-03-30 um 09.02.08Bildschirm­foto 2023-03-30 um 09.02.08https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2023-03-30https://www.i-cem.de/stefan-kollehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle%20(5).jpgStefan Kolle (5)Stefan Kolle (5)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle.jpgStefan KolleStefan Kolle2025-01-22https://www.i-cem.de/cx-kompass/wo-liegt-der-unterschied-generativer-ki-und-agentic-ai-im-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Image%20of%20businesswoman%20balancing%20with%20items%20in%20palms.jpegImage of businesswoman balancing with items in palmsImage of businesswoman balancing with items in palmshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elements2026-03-30https://www.i-cem.de/cx-kompass/k%C3%BCnstliche-intelligenz-im-customer-journey-management-chancen-f%C3%BCr-unternehmenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/road%20by%20the%20sea%20in%20sunrise%20time%2c%20%20Lofoten%20island%2c%20Norway.jpegroad by the sea in sunrise time, Lofoten island, Norwayroad by the sea in sunrise time, Lofoten island, Norwayhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Johannes%20Wicht%20.jpgJohannes Wicht Johannes Wicht 2026-04-23https://www.i-cem.de/webinar-wochenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/colorful%20and%20vivid%20stage%20spotlight%20on%20stage%20background.jpegcolorful and vivid stage spotlight on stage backgroundcolorful and vivid stage spotlight on stage backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Woman%20holding%20laptop%20with%20online%20services%20symbols.jpegWoman holding laptop with online services symbolsWoman holding laptop with online services symbolshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/face%20of%20customer%20support.jpegface of customer supportface of customer supporthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Businessman%20pressing%20modern%20social%20buttons%20on%20a%20virtual%20background.jpegBusinessman pressing modern social buttons on a virtual backgroundBusinessman pressing modern social buttons on a virtual backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/communication%20technology%20mobile%20phone%20high%20tech%20concept.%20Happy%20man%20using%20texting%20on%20smartphone%20social%20media%20application%20icons%20flying%20out%20of%20cellphone%20isolated%20grey%20wall%20background.%204g%20data%20plan.jpegcommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data plancommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data plan2022-09-18https://www.i-cem.de/cx-kompass/was-agentic-ai-mit-customer-service-organisationen-machthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/KI%20Agents%20In%20White%20Hats.pngKI Agents In White HatsKI Agents In White Hatshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humans%20And%20Robots%20In%20Futuristic%20Call%20Center.pngHumans And Robots In Futuristic Call CenterHumans And Robots In Futuristic Call Centerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Four%20Musketeers%20from%20the%20Novel.pngFour Musketeers from the NovelFour Musketeers from the Novelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Customer%20Service%20Robots%20Reading%20Recipe%20Book.pngCustomer Service Robots Reading Recipe BookCustomer Service Robots Reading Recipe Book2026-10-01https://www.i-cem.de/customer-experience-week/21https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Isabell%20Fringer.pngIsabell FringerIsabell Fringerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kai%20Riedel.pngKai RiedelKai Riedelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Robert%20Horndasch.pngRobert HorndaschRobert Horndaschhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(37).jpgDesign ohne Titel (37)Design ohne Titel (37)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/the%20Path%20group.pngthe Path groupthe Path grouphttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20horizontal%20green%202019%20B550%20square%20white%20BG.jpginfinit horizontal green 2019 B550 square white BGinfinit horizontal green 2019 B550 square white BGhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.pngHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Riesel.pngStefan RieselStefan Rieselhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Jan-Philipp%20Effgen%20(1).pngJan-Philipp Effgen (1)Jan-Philipp Effgen (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/QuestionPro.pngQuestionProQuestionProhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sven%20Tunnermann%20.jpgSven Tunnermann Sven Tunnermann https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Talkdesk.pngTalkdeskTalkdeskhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Falko%20Suhr.jpgFalko SuhrFalko Suhrhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Forsta%20logo%20300x300%20wei%C3%9F.pngForsta logo 300x300 weißForsta logo 300x300 weißhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael-Paulus.pngMichael-PaulusMichael-Paulushttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/olaf_hansen.pngolaf_hansenolaf_hansenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Grundke.pngThomas GrundkeThomas Grundkehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Simona%20Hesse.pngSimona HesseSimona Hessehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Alexander%20Fischer.pngAlexander FischerAlexander Fischerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/paulus%20logo.pngpaulus logopaulus logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Jakob%20Harder.pngJakob HarderJakob Harderhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/moveXM-Logo-gradient.pngmoveXM-Logo-gradientmoveXM-Logo-gradienthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle.pngStefan KolleStefan Kollehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Nico%20Ackermann.pngNico AckermannNico Ackermannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Jakov%20Cavar.pngJakov CavarJakov Cavarhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/Bildschirm%C2%ADfoto%202024-02-12%20um%2016.49.07-2.pngBildschirm­foto 2024-02-12 um 16.49.07-2Bildschirm­foto 2024-02-12 um 16.49.07-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/VIER-1.pngVIER-1VIER-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/Bildschirm%C2%ADfoto%202024-03-04%20um%2019.21.56.pngBildschirm­foto 2024-03-04 um 19.21.56Bildschirm­foto 2024-03-04 um 19.21.56https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Yoummday.pngLogo YoummdayLogo Yoummdayhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CreaLog.pngCreaLogCreaLoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Peter%20Linnemann%20(3).pngPeter Linnemann (3)Peter Linnemann (3)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Diana%20Schr%C3%B6ter%20(1).pngDiana Schröter (1)Diana Schröter (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20D%C3%B6schl.pngThomas DöschlThomas Döschlhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Heinrich%20Erkens.pngHeinrich ErkensHeinrich Erkenshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Klaus%20Carnein.pngKlaus CarneinKlaus Carneinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/novomind%20logo.jpgnovomind logonovomind logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Maiwald-Immer.pngThomas Maiwald-ImmerThomas Maiwald-Immerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Oliver%20Kern.pngOliver KernOliver Kern2024-12-10https://www.i-cem.de/cx-kompass/5-gr%C3%BCnde-warum-sie-auf-ein-cloud-contact-center-umsteigen-solltenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Annika%20Schmidt.pngAnnika SchmidtAnnika Schmidthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Conent%20Guru%20Teaserbild.pngConent Guru TeaserbildConent Guru Teaserbildhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/content%20guru%20storm.pngcontent guru stormcontent guru stormhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/partnerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202023-07-01%20um%2017.43.52.pngBildschirm­foto 2023-07-01 um 17.43.52Bildschirm­foto 2023-07-01 um 17.43.52https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202024-06-26%20um%2010.32.49.pngBildschirm­foto 2024-06-26 um 10.32.49Bildschirm­foto 2024-06-26 um 10.32.49https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202024-09-18%20um%2012.45.29.pngBildschirm­foto 2024-09-18 um 12.45.29Bildschirm­foto 2024-09-18 um 12.45.29https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Talkdesk.pngLogo TalkdeskLogo Talkdeskhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202026-03-17%20um%2008.52.15.pngBildschirmfoto 2026-03-17 um 08.52.15Bildschirmfoto 2026-03-17 um 08.52.15https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/pauck%20und%20partners%20logo.jpgpauck und partners logopauck und partners logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202023-05-14%20um%2017.12.47.pngBildschirm­foto 2023-05-14 um 17.12.47Bildschirm­foto 2023-05-14 um 17.12.47https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-04-19%20um%2018.24.28.pngBildschirmfoto 2025-04-19 um 18.24.28Bildschirmfoto 2025-04-19 um 18.24.28https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202024-06-27%20um%2017.44.15.pngBildschirm­foto 2024-06-27 um 17.44.15Bildschirm­foto 2024-06-27 um 17.44.15https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/CCT%20300x300.pngCCT 300x300CCT 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/OD%20Marke%20ohne%20Claim%20300%20dpi.jpgOD Marke ohne Claim 300 dpiOD Marke ohne Claim 300 dpihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/paulusresult-logo-300x300.jpgpaulusresult-logo-300x300paulusresult-logo-300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/snCOM.pngsnCOMsnCOMhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Verint%20300x300.pngVerint 300x300Verint 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo_TT_300x300_weiss.pngLogo_TT_300x300_weissLogo_TT_300x300_weisshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Damovo%20logo%20300x300.jpgDamovo logo 300x300Damovo logo 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit.cx.pnginfinit.cxinfinit.cxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/RUF_Beratung-Logo%20Quadrat-1.jpgRUF_Beratung-Logo Quadrat-1RUF_Beratung-Logo Quadrat-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-12-03%20um%2016.38.08.pngBildschirmfoto 2025-12-03 um 16.38.08Bildschirmfoto 2025-12-03 um 16.38.08https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/novomind%20300x300.pngnovomind 300x300novomind 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/FL%20INFINIT%20logo%20black%20yellow%20rgb%20B300%20square.pngFL INFINIT logo black yellow rgb B300 squareFL INFINIT logo black yellow rgb B300 squarehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/vier-logo-300%5B88%5D.pngvier-logo-300[88]vier-logo-300[88]https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/TP-1.jpgTP-1TP-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/Bildschirm%C2%ADfoto%202024-02-25%20um%2011.58.02.pngBildschirm­foto 2024-02-25 um 11.58.02Bildschirm­foto 2024-02-25 um 11.58.02https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Samhammer.pngLogo SamhammerLogo Samhammerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/DDM%20300x300.pngDDM 300x300DDM 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog_standard_RGB_300px.pngcrealog_standard_RGB_300pxcrealog_standard_RGB_300pxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sikom.pngSikomSikom2026-08-18https://www.i-cem.de/cx-kompass/in-7-schritten-zur-erfolgreichen-customer-experience-f%C3%BCr-kmushttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Mental%20health%20protection%20and%20care.jpegMental health protection and careMental health protection and carehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/image-png.pngimage-pngimage-pnghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Heinrich%20Eekens.jpgHeinrich EekensHeinrich Eekens2023-10-17https://www.i-cem.de/michael-paulushttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael-Paulus.pngMichael-PaulusMichael-Paulushttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/An%20image%20of%20a%20modern%20call%20center%20with%20employees%20using%20advanced%20technology%20like%20chatbots%20and%20interactive%20voice%20response%20systems%20to%20optimize%20costs%20while.jpegAn image of a modern call center with employees using advanced technology like chatbots and interactive voice response systems to optimize costs whileAn image of a modern call center with employees using advanced technology like chatbots and interactive voice response systems to optimize costs whilehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Businessman%20looking%20at%20road%20with%20maze%20and%20solution%20concept-1.jpegBusinessman looking at road with maze and solution concept-1Businessman looking at road with maze and solution concept-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20man%20hitting%20brick%20grungy%20wall%20with%20hammer%20and%20opening%20a%20hole.jpegBusiness man hitting brick grungy wall with hammer and opening a holeBusiness man hitting brick grungy wall with hammer and opening a holehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-01-04https://www.i-cem.de/cx-kompass/agentic-ai-im-contact-center-wird-klassische-ccaas-f%C3%BCr-unternehmen-%C3%BCberfl%C3%BCssighttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Profile%20of%20concentrated%20young%20software%20developer%20eating%20pizza%20and%20coding%20at%20home.jpegProfile of concentrated young software developer eating pizza and coding at homeProfile of concentrated young software developer eating pizza and coding at homehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-04-13https://www.i-cem.de/customer-experience-week/23https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kevin%20Wu.jpgKevin WuKevin Wuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/paulus%20logo.pngpaulus logopaulus logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Riveiro%20neu.jpgRiveiro neuRiveiro neuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Maleen%20Schaper-1.jpegMaleen Schaper-1Maleen Schaper-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Forsta%20logo%20300x300%20wei%C3%9F.pngForsta logo 300x300 weißForsta logo 300x300 weißhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kein%20Titel%20(Pr%C3%A4sentation)%20(2).jpgKein Titel (Präsentation) (2)Kein Titel (Präsentation) (2)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/aircall_logo_default_rgb.svgaircall_logo_default_rgbaircall_logo_default_rgbhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/RUF_Beratung-Logo%20klein.jpgRUF_Beratung-Logo kleinRUF_Beratung-Logo kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle.pngStefan KolleStefan Kollehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Patricia%20Hylynd.jpegPatricia HylyndPatricia Hylyndhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog.jpgcrealogcrealoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Eric%20Wohlfahrt_novomind%20AG.pngEric Wohlfahrt_novomind AGEric Wohlfahrt_novomind AGhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Kloos.pngMichael KloosMichael Klooshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Marc%20Heimroth_%20novomind%20AG.pngMarc Heimroth_ novomind AGMarc Heimroth_ novomind AGhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Karla%20Kauling.jpgKarla KaulingKarla Kaulinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/muuuh%20next.jpgmuuuh nextmuuuh nexthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Marc%20Z%C3%B6rnig.jpgMarc ZörnigMarc Zörnighttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland-Ruf.jpgRoland-RufRoland-Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Leaping%20AI-3.pngLeaping AI-3Leaping AI-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/pauck%20und%20partners%20logo.jpgpauck und partners logopauck und partners logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-04-19%20um%2018.23.28.pngBildschirmfoto 2025-04-19 um 18.23.28Bildschirmfoto 2025-04-19 um 18.23.28https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20horizontal%20green%202019%20B550%20square%20white%20BG.jpginfinit horizontal green 2019 B550 square white BGinfinit horizontal green 2019 B550 square white BGhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Novomind.jpgNovomindNovomindhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.pngHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Jakov%20Cavar.pngJakov CavarJakov Cavar2025-12-02https://www.i-cem.de/cx-kompass/das-haben-customer-experience-und-yoga-gemeinsamhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/young%20handsome%20business%20man%20in%20black%20suit%20and%20tie%20practice%20yoga%20and%20relax%20at%20network%20server%20room%20while%20representing%20stres%20control%20concept.jpegyoung handsome business man in black suit and tie practice yoga and relax at network server room while representing stres control conceptyoung handsome business man in black suit and tie practice yoga and relax at network server room while representing stres control concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2023-03-14https://www.i-cem.de/agentic-ai-forum-wo-zukunft-auf-expertise-triffthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/peter-gentsch-expert-marketplace-66cc238e2d575.jpgpeter-gentsch-expert-marketplace-66cc238e2d575peter-gentsch-expert-marketplace-66cc238e2d575https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn-1.jpgHarald Henn-1Harald Henn-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Image%20of%20a%20succesful%20casual%20business%20woman%20using%20laptop%20during%20meeting-1.jpegImage of a succesful casual business woman using laptop during meeting-1Image of a succesful casual business woman using laptop during meeting-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North sea2026-04-27https://www.i-cem.de/cx-kompass/wie-digitale-assistenten-wissen-sichern-und-den-kundenservice-st%C3%A4rkenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Baier.pngThomas BaierThomas Baierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-09-17https://www.i-cem.de/cx-kompass/datenschutz-im-zeitalter-von-genai-mehr-als-nur-ein-l%C3%A4stiges-%C3%BCbelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/DALL%C2%B7E%202024-05-22%2016.42.13%20-%20A%20professional%20illustration%20of%20a%20business%20setting%20where%20natural-looking%20humans%20are%20interacting%20over%20customer%20service%20with%20AI%20elements%20in%20the%20backgroun.webpDALL·E 2024-05-22 16.42.13 - A professional illustration of a business setting where natural-looking humans are interacting over customer service with AI elements in the backgrounDALL·E 2024-05-22 16.42.13 - A professional illustration of a business setting where natural-looking humans are interacting over customer service with AI elements in the backgroun2026-01-26https://www.i-cem.de/cx-kompass/agentic-ai-prozesse-und-f%C3%BChrung-wie-alles-noch-schneller-schlimmer-wirdhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Truck%20light%20trail%20of%20train-1.jpegTruck light trail of train-1Truck light trail of train-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-03-03https://www.i-cem.de/cx-kompass/die-geheime-macht-der-anstrengung-warum-experiences-nicht-immer-reibungslos-verlaufen-m%C3%BCssenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/susanne%20leere%20episode.jpgsusanne leere episodesusanne leere episodehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/susanne%20Ogorman%20quadratisch.jpgsusanne Ogorman quadratischsusanne Ogorman quadratisch2026-06-17https://www.i-cem.de/partner-werdenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Successful%20diverse%20young%20business%20team%20giving%20a%20victorious%20thumbs%20up%20to%20show%20their%20success%20and%20motivation%2c%20close%20up%20view%20of%20their%20raised%20hands-1.jpegSuccessful diverse young business team giving a victorious thumbs up to show their success and motivation, close up view of their raised hands-1Successful diverse young business team giving a victorious thumbs up to show their success and motivation, close up view of their raised hands-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Creative%20business%20team%20putting%20hands%20together%20at%20the%20office.jpegCreative business team putting hands together at the officeCreative business team putting hands together at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Multitask%20business%20man%20with%20lots%20of%20post-its.jpegMultitask business man with lots of post-itsMultitask business man with lots of post-itshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Image%20of%20a%20succesful%20casual%20business%20woman%20using%20laptop%20during%20meeting-1.jpegImage of a succesful casual business woman using laptop during meeting-1Image of a succesful casual business woman using laptop during meeting-12026-08-18https://www.i-cem.de/cx-kompass/die-zehn-gr%C3%B6%C3%9Ften-herausforderungen-f%C3%BCr-customer-service-manager-2026https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Happy%20manager%20standing%20with%20his%20arms%20crossed.jpegHappy manager standing with his arms crossedHappy manager standing with his arms crossedhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2025-11-16https://www.i-cem.de/cx-kompass/so-erarbeiten-sie-eine-customer-experience-strategiehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20of%20businessman%20hand%20drawing%20business%20strategy%20sketches.jpegClose up of businessman hand drawing business strategy sketchesClose up of businessman hand drawing business strategy sketcheshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/1111.png11111111https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/11111.png1111111111https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-05-10https://www.i-cem.de/cx-kompass/ai-readiness-im-kundenservice-pragmatisch-pruefenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/undefined-3.gifundefined-3undefined-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Roland%20Schmidkunz.jpegRoland SchmidkunzRoland Schmidkunzhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Be%20Prepared%20sign%20with%20sky%20background.jpegBe Prepared sign with sky backgroundBe Prepared sign with sky background2026-09-03https://www.i-cem.de/cx-kompass/die-ccw-2023-klassentreffen-reloadedhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Cheerful%20classmates%20posing%20in%20classroom%20in%20front%20of%20a%20green%20board.jpegCheerful classmates posing in classroom in front of a green boardCheerful classmates posing in classroom in front of a green boardhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2023-03-05https://www.i-cem.de/cx-kompass/customer-experience-als-betriebssystem-f%C3%BCr-wachstumhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/hand%20drawing%20graph%20chart%20and%20business%20strategy%20as%20concept.jpeghand drawing graph chart and business strategy as concepthand drawing graph chart and business strategy as concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Matias%20Mu%C3%9Fmacher.jpgMatias MußmacherMatias Mußmacher2026-05-13https://www.i-cem.de/cx-kompass/2023-das-ende-der-virtuellen-eventshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Businesswoman%20doing%20conference%20presentation%20in%20meeting%20room.jpegBusinesswoman doing conference presentation in meeting roomBusinesswoman doing conference presentation in meeting roomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elements2023-04-17https://www.i-cem.de/cx-kompass/ki-im-kundenservice-drei-erfolgsrezepte-bei-knappen-budgetshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Four%20Musketeers%20from%20the%20Novel.pngFour Musketeers from the NovelFour Musketeers from the Novelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/KI%20Agents%20In%20White%20Hats.pngKI Agents In White HatsKI Agents In White Hatshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humans%20And%20Robots%20In%20Futuristic%20Call%20Center.pngHumans And Robots In Futuristic Call CenterHumans And Robots In Futuristic Call Centerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Customer%20Service%20Robots%20Reading%20Recipe%20Book.pngCustomer Service Robots Reading Recipe BookCustomer Service Robots Reading Recipe Bookhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Tanja%20Schwab.jpgTanja SchwabTanja Schwabhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-10-02https://www.i-cem.de/webinare-/-videoshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Shocked%20young%20business%20woman%20using%20laptop%20looking%20at%20computer%20screen%20blown%20away%20in%20stupor%20sitting%20outside%20corporate%20office.%20Human%20face%20expression%2c%20emotion%2c%20feeling%2c%20perception%2c%20body%20language%2c%20reaction.jpegShocked young business woman using laptop looking at computer screen blown away in stupor sitting outside corporate office. Human face expression, emotion, feeling, perception, body language, reactionShocked young business woman using laptop looking at computer screen blown away in stupor sitting outside corporate office. Human face expression, emotion, feeling, perception, body language, reactionhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Couple%20at%20home%20buying%20on%20internet-1.jpegCouple at home buying on internet-1Couple at home buying on internet-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smiling%20worker%20doing%20her%20job%20with%20a%20headset%20while%20looking%20at%20the%20camera-1.jpegSmiling worker doing her job with a headset while looking at the camera-1Smiling worker doing her job with a headset while looking at the camera-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/4_800px_800px.png4_800px_800px4_800px_800pxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Attractive%20young%20woman%20working%20on%20a%20desktop%20computer%20smiling%20as%20she%20leans%20forwards%20reading%20text%20on%20the%20screen%2c%20view%20over%20the%20monitor.jpegAttractive young woman working on a desktop computer smiling as she leans forwards reading text on the screen, view over the monitorAttractive young woman working on a desktop computer smiling as she leans forwards reading text on the screen, view over the monitorhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Portrait%20of%20happy%20businessman%20with%20colleagues%20working%20in%20call%20center.jpegPortrait of happy businessman with colleagues working in call centerPortrait of happy businessman with colleagues working in call center2026-09-24https://www.i-cem.de/peter-pirnerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/Blog%20E129.jpgBlog E129Blog E129https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20portrait%20perplexed%20young%20man%20looking%20at%20smart%20phone%20seeing%20bad%20news%20or%20photos%20with%20confused%20emotion%20on%20his%20face%20isolated%20on%20gray%20wall%20background.%20Human%20reaction%2c%20expression.jpegCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expressionCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expressionhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael-Paulus.pngMichael-PaulusMichael-Paulushttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/Blog%20E132.jpgBlog E132Blog E132https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/peter%20pirner_prev_ui.pngpeter pirner_prev_uipeter pirner_prev_ui2025-02-12https://www.i-cem.de/cx-kompass/das-drei-ebenen-modell-f%C3%BCr-customer-insightshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/image-png-1.pngimage-png-1image-png-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/3%20Ebenen.jpg3 Ebenen3 Ebenen2024-06-02https://www.i-cem.de/customer-service-week/16https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn-2.jpgHarald Henn-2Harald Henn-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/leaping_ai.pngleaping_aileaping_aihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Dominic%20Pottisch.jpgDominic PottischDominic Pottischhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bettina%20Pauck-2.jpgBettina Pauck-2Bettina Pauck-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sarah%20Rickes.jpgSarah RickesSarah Rickeshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kevin%20Wu.jpgKevin WuKevin Wuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/NiCE-Cognigy-black-blue.svgNiCE-Cognigy-black-blueNiCE-Cognigy-black-bluehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/I-CEM%20Sprecherbilder.jpgI-CEM SprecherbilderI-CEM Sprecherbilderhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Paul%20Preute.jpegPaul PreutePaul Preutehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Christian%20Roeb-%20Speaker%20Bild%203.pngChristian Roeb- Speaker Bild 3Christian Roeb- Speaker Bild 3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Jonas_Leismann.jpgJonas_LeismannJonas_Leismannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/vier.jpgviervierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Master%20Damovo%20Logo%20CMYK-2.pngMaster Damovo Logo CMYK-2Master Damovo Logo CMYK-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Novomind.pngNovomindNovomindhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Franziska%20Dempt%20(1).jpgFranziska Dempt (1)Franziska Dempt (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinitcx.pnginfinitcxinfinitcxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Eric%20Wohlfart.jpgEric WohlfartEric Wohlfarthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo_Avanade.webpLogo_AvanadeLogo_Avanadehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Harald.pngHaraldHaraldhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(22).jpgDesign ohne Titel (22)Design ohne Titel (22)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland%20Ruf%20(1).pngRoland Ruf (1)Roland Ruf (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Talkdesk.pngTalkdeskTalkdeskhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ruf.pngRufRufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(21).jpgDesign ohne Titel (21)Design ohne Titel (21)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/PauckPartners.pngPauckPartnersPauckPartnershttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/GMT_Logo_TP_Infinity_NoTag_Feb24.pngGMT_Logo_TP_Infinity_NoTag_Feb24GMT_Logo_TP_Infinity_NoTag_Feb24https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Burkhardt%20Berge.jpegBurkhardt BergeBurkhardt Bergehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Paulus%20result.pngPaulus resultPaulus resulthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Christian_Muenchbach.jpegChristian_MuenchbachChristian_Muenchbachhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20Sinde%20.jpgFrank Sinde Frank Sinde https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/content%20guru.pngcontent gurucontent guruhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Patrica%20Hyland.jpegPatrica HylandPatrica Hyland2026-03-10https://www.i-cem.de/cx-kompass/geo-im-kundenservice-so-werden-sie-in-gpt-co-sichtbarhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Online%20Advertising%20Concept.%20Closeup%20Landing%20Page%20on%20Laptop%20Screen%20in%20Doodle%20Design%20Style.%20On%20Background%20of%20Comfortable%20Working%20Place%20in%20Modern%20Office.%20Blurred%2c%20Toned%20Image.%203D%20Render..jpegOnline Advertising Concept. Closeup Landing Page on Laptop Screen in Doodle Design Style. On Background of Comfortable Working Place in Modern Office. Blurred, Toned Image. 3D Render.Online Advertising Concept. Closeup Landing Page on Laptop Screen in Doodle Design Style. On Background of Comfortable Working Place in Modern Office. Blurred, Toned Image. 3D Render.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elements2026-05-23https://www.i-cem.de/cx-kompass/ab-in-die-tonne-mit-ihrer-personaleinsatzplanunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Woman%20encouraging%20to%20recycle%20-%20isolated%20over%20a%20white%20background-1.jpegWoman encouraging to recycle - isolated over a white background-1Woman encouraging to recycle - isolated over a white background-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Woman%20encouraging%20to%20recycle%20-%20isolated%20over%20a%20white%20background.jpegWoman encouraging to recycle - isolated over a white backgroundWoman encouraging to recycle - isolated over a white background2023-09-08https://www.i-cem.de/cx-kompass/titeltrends-und-visionen-im-kundenservice-2023https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/businessman%20hand%20touch%203d%20virtual%20chart%20business.jpegbusinessman hand touch 3d virtual chart businessbusinessman hand touch 3d virtual chart business2023-03-13https://www.i-cem.de/cx-kompass/technologie-saboteur-f%C3%BCr-customer-experiencehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Young%20businessman%20illustrated%20inconsiderable%20by%20being%20trampled.jpegYoung businessman illustrated inconsiderable by being trampledYoung businessman illustrated inconsiderable by being trampledhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-03-07https://www.i-cem.de/cx-kompass/der-unterschied-zwischen-customer-experience-cx-und-customer-experience-management-cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/The%20image%20depicts%20a%20sleek%2c%20modern%20office%20space%20with%20large%20windows%20allowing%20natural%20light%20to%20flood%20the%20room.jpegThe image depicts a sleek, modern office space with large windows allowing natural light to flood the roomThe image depicts a sleek, modern office space with large windows allowing natural light to flood the roomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-01-06https://www.i-cem.de/cx-kompass/zeitenwende-in-der-callcenter-branchehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Shocked%20young%20woman%20waking%20up%20with%20alarm.jpegShocked young woman waking up with alarmShocked young woman waking up with alarmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2023-03-20https://www.i-cem.de/cx-kompass/cx-weiterbildungsroadmap-2026-f%C3%BCr-einheitliche-cxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20person%20looking%20at%20road%20with%20question%20mark%20sign%20concept.jpegBusiness person looking at road with question mark sign conceptBusiness person looking at road with question mark sign concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-05-16https://www.i-cem.de/cx-kompass/aktuelle-studien-zu-conversational-ai-mit-branchen-und-praxisbezughttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Voice-Commerce_w640_h400.jpgVoice-Commerce_w640_h400Voice-Commerce_w640_h400https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.2022-11-11https://www.i-cem.de/customer-experience-week/17https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/pia%20jakobson.jpgpia jakobsonpia jakobsonhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Jakov%20Cavar%20Portrait.jpgJakov Cavar PortraitJakov Cavar Portraithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/communication%20technology%20mobile%20phone%20high%20tech%20concept.%20Happy%20man%20using%20texting%20on%20smartphone%20social%20media%20application%20icons%20flying%20out%20of%20cellphone%20isolated%20grey%20wall%20background.%204g%20data%20plan-1.jpegcommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data plan-1communication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data plan-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/James%20Riley.jpgJames RileyJames Rileyhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Thomas%20Scha%CC%88ffer.jpgThomas SchäfferThomas Schäfferhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle.jpegStefan KolleStefan Kollehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/benjamin%20gebauer.jpgbenjamin gebauerbenjamin gebauerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo_CC_v01_4c.pngLogo_CC_v01_4cLogo_CC_v01_4chttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Verena%20Ehbrecht.jpegVerena EhbrechtVerena Ehbrechthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202022-06-02%20um%2019.37.51.pngBildschirmfoto 2022-06-02 um 19.37.51Bildschirmfoto 2022-06-02 um 19.37.51https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Businessman%20pressing%20modern%20social%20buttons%20on%20a%20virtual%20background.jpegBusinessman pressing modern social buttons on a virtual backgroundBusinessman pressing modern social buttons on a virtual background2024-05-20https://www.i-cem.de/cx-kompass/ki-im-customer-care-warum-der-mensch-den-takt-vorgibthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Firefly%20Eine%20Comicstil-Darstellung%20einer%20einzelnen%20Person%2c%20die%20den%20Gestressten%20im%20Customer%20Care%20repr.jpgFirefly Eine Comicstil-Darstellung einer einzelnen Person, die den Gestressten im Customer Care reprFirefly Eine Comicstil-Darstellung einer einzelnen Person, die den Gestressten im Customer Care reprhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-01-27https://www.i-cem.de/cx-kompass/nimm-2-kundenwert-und-wert-f%C3%BCr-den-kunden-im-cxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/HH%20nmm%202.jpegHH nmm 2HH nmm 2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20man%20taking%20a%20decision%20while%20standing%20in%20front%20of%20two%20grungy%20arrows%20on%20wall%20concept.jpegBusiness man taking a decision while standing in front of two grungy arrows on wall conceptBusiness man taking a decision while standing in front of two grungy arrows on wall concept2022-11-22https://www.i-cem.de/cx-kompass/ki-im-kundenservice-chancen-und-herausforderungenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smiling%20casual%20young%20man%20with%20headset%20using%20computer%20in%20a%20bright%20office-1.jpegSmiling casual young man with headset using computer in a bright office-1Smiling casual young man with headset using computer in a bright office-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2025-08-25https://www.i-cem.de/event-uebersichthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Customer%20Service%20Robots%20Reading%20Recipe%20Book.pngCustomer Service Robots Reading Recipe BookCustomer Service Robots Reading Recipe Bookhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Businesswoman%20doing%20conference%20presentation%20in%20meeting%20room-1.jpegBusinesswoman doing conference presentation in meeting room-1Businesswoman doing conference presentation in meeting room-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/iStock-1330354813%20Kopie%204.jpgiStock-1330354813 Kopie 4iStock-1330354813 Kopie 4https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20portrait%20young%20annoyed%20angry%20woman%20with%20bad%20attitude%20giving%20talk%20to%20hand%20gesture%20with%20palm%20outward%20isolated%20grey%20wall%20background.%20Negative%20human%20emotion%20face%20expression%20feeling%20body%20language-1.jpegCloseup portrait young annoyed angry woman with bad attitude giving talk to hand gesture with palm outward isolated grey wall background. Negative human emotion face expression feeling body language-1Closeup portrait young annoyed angry woman with bad attitude giving talk to hand gesture with palm outward isolated grey wall background. Negative human emotion face expression feeling body language-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Green%20background%20DNA%20Helix%20squares%20and%20text.jpegGreen background DNA Helix squares and textGreen background DNA Helix squares and texthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/colorful%20and%20vivid%20stage%20spotlight%20on%20stage%20background.jpegcolorful and vivid stage spotlight on stage backgroundcolorful and vivid stage spotlight on stage backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Customer%20service%20operator%20talking%20on%20the%20phone-1.jpegCustomer service operator talking on the phone-1Customer service operator talking on the phone-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Image%20of%20business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place-1.jpegImage of business friends discussing brainstorming and ideas at meeting inside beautiful modern building place-1Image of business friends discussing brainstorming and ideas at meeting inside beautiful modern building place-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/iStock-923079848%20Kopie%202.jpgiStock-923079848 Kopie 2iStock-923079848 Kopie 22026-10-13always0.9https://www.i-cem.de/was-ist-die-richtige-cx-und-customer-service-software-f%C3%BCr-mein-unternehmenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Omilia.pngOmiliaOmiliahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/BSI.pngBSIBSIhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Genesys-1.pngLogo Genesys-1Logo Genesys-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202024-06-26%20um%2010.32.49.pngBildschirm­foto 2024-06-26 um 10.32.49Bildschirm­foto 2024-06-26 um 10.32.49https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Zoom.pngZoomZoomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/diablocom.pngdiablocomdiablocomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog_standard_RGB_300px.pngcrealog_standard_RGB_300pxcrealog_standard_RGB_300pxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Medallia.pngMedalliaMedalliahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/novomind%20300x300.pngnovomind 300x300novomind 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Anbieter%C3%BCbersicht%20CCaaS%20Technologien%202026-1.pngAnbieterübersicht CCaaS Technologien 2026-1Anbieterübersicht CCaaS Technologien 2026-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Five9.pngFive9Five9https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/qualtrics.pngqualtricsqualtricshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/QuestionPro-1.pngQuestionPro-1QuestionPro-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/NICE.pngNICENICEhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Enghouse%20Interactive.pngEnghouse InteractiveEnghouse Interactivehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/Bildschirm%C2%ADfoto%202024-02-25%20um%2011.58.02.pngBildschirm­foto 2024-02-25 um 11.58.02Bildschirm­foto 2024-02-25 um 11.58.02https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Verint%20300x300.pngVerint 300x300Verint 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/nfon.pngnfonnfonhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Salesforce.pngSalesforceSalesforcehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sikom%20Logo_300x300px_wei%C3%9Fer%20Hintergrund.pngSikom Logo_300x300px_weißer HintergrundSikom Logo_300x300px_weißer Hintergrundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sprinklr.pngSprinklrSprinklrhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-12-03%20um%2016.38.08.pngBildschirmfoto 2025-12-03 um 16.38.08Bildschirmfoto 2025-12-03 um 16.38.08https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-08-12%20um%2011.06.30.pngBildschirmfoto 2025-08-12 um 11.06.30Bildschirmfoto 2025-08-12 um 11.06.30https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Talkdesk.pngLogo TalkdeskLogo Talkdeskhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/vier-logo-300%5B88%5D.pngvier-logo-300[88]vier-logo-300[88]https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Avaya.pngAvayaAvayahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Microsoft.pngMicrosoftMicrosofthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/NiCE%20Cognigy.pngNiCE CognigyNiCE Cognigyhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/IPDynamics.pngIPDynamicsIPDynamics2026-08-04https://www.i-cem.de/cx-kompass/warum-ein-cx-glossar-f%C3%BCr-unternehmen-unverzichtbar-isthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Woman%20reading%20at%20the%20library%20on%20an%20e-book%20reader.jpegWoman reading at the library on an e-book readerWoman reading at the library on an e-book reader2026-06-17https://www.i-cem.de/cx-kompass/customer-journey-management-mit-agentic-ai-kurs-vor-kartehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Two%20AI%20Robots%20Before%20Historical%20Treasure%20Map.pngTwo AI Robots Before Historical Treasure MapTwo AI Robots Before Historical Treasure Maphttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Green%20background%20DNA%20Helix%20squares%20and%20text.jpegGreen background DNA Helix squares and textGreen background DNA Helix squares and texthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20portrait%20young%20annoyed%20angry%20woman%20with%20bad%20attitude%20giving%20talk%20to%20hand%20gesture%20with%20palm%20outward%20isolated%20grey%20wall%20background.%20Negative%20human%20emotion%20face%20expression%20feeling%20body%20language-1.jpegCloseup portrait young annoyed angry woman with bad attitude giving talk to hand gesture with palm outward isolated grey wall background. Negative human emotion face expression feeling body language-1Closeup portrait young annoyed angry woman with bad attitude giving talk to hand gesture with palm outward isolated grey wall background. Negative human emotion face expression feeling body language-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Handsome%20young%20man%20sitting%20in%20dark%20room%20and%20using%20computer.jpegHandsome young man sitting in dark room and using computerHandsome young man sitting in dark room and using computer2026-10-20https://www.i-cem.de/cx-kompass/wie-ki-den-kundenservice-in-der-dach-region-revolutionierthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Das%20Bild%20zeigt%20ein%20modernes%20Bro%20mit%20einem%20groen%20Fenster%20durch%20das%20Tageslicht%20strmt%20In%20der%20Mitte%20des%20Raumes%20steht%20ein%20eleganter%20runder%20Tisch%20mit%20mehreren%20Sthlen%20Auf%20dem%20Tisch%20liegen%20Laptops%20und%20Notizblcke%20whrend%20ein%20groer%20Bildschirm%20an%20der%20Wand%20Grafik-1.pngDas Bild zeigt ein modernes Bro mit einem groen Fenster durch das Tageslicht strmt In der Mitte des Raumes steht ein eleganter runder Tisch mit mehreren Sthlen Auf dem Tisch liegen Laptops und Notizblcke whrend ein groer Bildschirm an der Wand Grafik-1Das Bild zeigt ein modernes Bro mit einem groen Fenster durch das Tageslicht strmt In der Mitte des Raumes steht ein eleganter runder Tisch mit mehreren Sthlen Auf dem Tisch liegen Laptops und Notizblcke whrend ein groer Bildschirm an der Wand Grafik-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/health-check-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/HSS.pngHSSHSShttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/HSE.pngHSEHSEhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/HSM.pngHSMHSMhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ruf%20Health%20Check.pngRuf Health CheckRuf Health Check2026-04-21https://www.i-cem.de/cx-kompass/einf%C3%BChrung-in-die-ai-technologie-im-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Start%20Controller%20on%20Black%20Control%20Console%20with%20Blue%20Backlight.%20Improvement%2c%20regulation%2c%20control%20or%20management%20concept..jpegStart Controller on Black Control Console with Blue Backlight. Improvement, regulation, control or management concept.Start Controller on Black Control Console with Blue Backlight. Improvement, regulation, control or management concept.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Henn2024-03-13https://www.i-cem.de/cx-kompass/generative-ki-gepaart-mit-conversational-ai-ein-meilenstein-im-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Sebastian%20Glock%20-%20Technology%20Evangelist%20von%20Cognigy.jpgSebastian Glock - Technology Evangelist von CognigySebastian Glock - Technology Evangelist von Cognigyhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Close%20up%20of%20human%20hands%20using%20virtual%20panel.jpegClose up of human hands using virtual panelClose up of human hands using virtual panelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-01-26https://www.i-cem.de/resilienter-customer-service-in-einer-wilden-welthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria tablehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-32025-09-16https://www.i-cem.de/cx-kompass/im-zentrum-der-digitalen-prozesse-die-kommunikationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ralf%20M%C3%BChlenh%C3%B6ver.jpgRalf MühlenhöverRalf Mühlenhöverhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Two%20young%20businesswomen%20having%20a%20meeting%20in%20the%20office%20sitting%20at%20a%20desk%20having%20a%20discussion%20with%20focus%20to%20a%20young%20woman%20wearing%20glasses.jpegTwo young businesswomen having a meeting in the office sitting at a desk having a discussion with focus to a young woman wearing glassesTwo young businesswomen having a meeting in the office sitting at a desk having a discussion with focus to a young woman wearing glasses2024-01-10https://www.i-cem.de/cx-kompass/welche-preismodelle-f%C3%BCr-agentic-ai-gibt-es-im-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Budget%20cut.jpegBudget cutBudget cuthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2025-12-17https://www.i-cem.de/anika-tannebaumhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/business%20people%20group%20on%20meeting%20at%20modern%20bright%20office%20indoors.%20Senior%20%20businessman%20as%20leader%20in%20discussion..jpegbusiness people group on meeting at modern bright office indoors. Senior businessman as leader in discussion.business people group on meeting at modern bright office indoors. Senior businessman as leader in discussion.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/anika%20rot.jpganika rotanika rothttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Customer%20service%20operator%20talking%20on%20the%20phone.jpegCustomer service operator talking on the phoneCustomer service operator talking on the phonehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ein%20bisschen%20Text%20hinzuf%C3%BCgen%20(16).jpgEin bisschen Text hinzufügen (16)Ein bisschen Text hinzufügen (16)2024-12-03https://www.i-cem.de/cx-kompass/cloud-datenschutz-im-zeichen-der-dsgvo-aktuelle-anforderungen-und-l%C3%B6sungenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Frank%20Sinde.pngFrank SindeFrank Sindehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Giant%20padlock%20next%20to%20a%20circuit%20board%20with%20blue%20sky%20on%20the%20background.jpegGiant padlock next to a circuit board with blue sky on the backgroundGiant padlock next to a circuit board with blue sky on the background2026-06-17https://www.i-cem.de/cx-kompass/f%C3%BCnf-fehler-bei-der-planung-des-einsatzes-von-agentic-ai-im-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Portrait%20of%20a%20funny%20hipster%20man%20looking%20at%20camera%20over%20gray%20background.jpegPortrait of a funny hipster man looking at camera over gray backgroundPortrait of a funny hipster man looking at camera over gray backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-04-22https://www.i-cem.de/cx-kompass/bessere-kundeninsights-durch-neue-methoden-und-technologienhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/Peter%20Blog%20Hintergrund.jpgPeter Blog HintergrundPeter Blog Hintergrundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/Blog%20E132.jpgBlog E132Blog E132https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/peter%20pirner_prev_ui.pngpeter pirner_prev_uipeter pirner_prev_ui2026-06-17https://www.i-cem.de/ki-einf%C3%BChrunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bildschirm%C2%ADfoto%202023-12-28%20um%2011.06.01.pngBildschirm­foto 2023-12-28 um 11.06.01Bildschirm­foto 2023-12-28 um 11.06.01https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria tablehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-01-20https://www.i-cem.de/cx-kompass/der-alte-neue-rockstar-self-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Woman%20use%20of%20soft%20drink%20vending%20system%20paying%20by%20cellphone.jpegWoman use of soft drink vending system paying by cellphoneWoman use of soft drink vending system paying by cellphonehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/FoCus%20Cx%20Kompass%20Buske.pngFoCus Cx Kompass BuskeFoCus Cx Kompass Buskehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Buske.jpgBuskeBuske2022-07-27https://www.i-cem.de/cx-kompass/mitarbeiterzufriedenheit-ist-doch-egalhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Julia%20Ullrich%202022%20klein.pngJulia Ullrich 2022 kleinJulia Ullrich 2022 kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CC%20Trendstudie_2022_%201920x1080.jpgCC Trendstudie_2022_ 1920x1080CC Trendstudie_2022_ 1920x10802023-11-14https://www.i-cem.de/cx-kompass/wie-ki-l%C3%B6sungen-die-arbeit-von-cx-teams-revolutionierenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Robert%20Horndasch.jpgRobert HorndaschRobert Horndaschhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/The%20image%20depicts%20a%20modern%20office%20environment%20bustling%20with%20activity.jpegThe image depicts a modern office environment bustling with activityThe image depicts a modern office environment bustling with activity2025-01-27https://www.i-cem.de/conversational-business-summithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Conversational%20Business%20Summit%20teaser.mp4/medium.jpgConversational Business Summit teaserConversational Business Summit teaserhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Conversational%20Business%20Summit%20teaser.mp483nonohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/dse_logo_award_color-640x332.pngdse_logo_award_color-640x332dse_logo_award_color-640x332https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Web%20connection%20and%20communication.jpegWeb connection and communicationWeb connection and communicationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Gentsch_Peter_Portrait.jpgGentsch_Peter_PortraitGentsch_Peter_Portraithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_forward.svglogo_forwardlogo_forwardhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Carsten%20Ulbricht.jpegCarsten UlbrichtCarsten Ulbrichthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Dr%20Anja%20Linnenbuerger.jpgDr Anja LinnenbuergerDr Anja Linnenbuergerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/sinch%20engage-1.svgsinch engage-1sinch engage-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Application%20icons%20in%20human%20hand.%20Wireless%20technologies.jpegApplication icons in human hand. Wireless technologiesApplication icons in human hand. Wireless technologieshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202023-05-31%20um%2016.31.55.pngBildschirm­foto 2023-05-31 um 16.31.55Bildschirm­foto 2023-05-31 um 16.31.552023-09-18https://www.i-cem.de/cx-kompass/effizienzsteigerung-im-kundenservice-durch-digitale-l%C3%B6sungenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/SarahRickes_hoch.jpgSarahRickes_hochSarahRickes_hochhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/row%20of%20light%20bulbs%20with%20one%20different%20from%20the%20others-1.jpegrow of light bulbs with one different from the others-1row of light bulbs with one different from the others-12026-01-05https://www.i-cem.de/customer-service-online-weiterbildunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Workteam%20in%20office%20working%20on%20desktop%20computer.jpegWorkteam in office working on desktop computerWorkteam in office working on desktop computerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(16).jpgDesign ohne Titel (16)Design ohne Titel (16)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/anika%20rot.jpganika rotanika rothttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Group%20of%20business%20people%20assembling%20jigsaw%20puzzle%20and%20represent%20team%20support%20and%20help%20concept.jpegGroup of business people assembling jigsaw puzzle and represent team support and help conceptGroup of business people assembling jigsaw puzzle and represent team support and help concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-06-13%20um%2010.08.28.pngBildschirmfoto 2025-06-13 um 10.08.28Bildschirmfoto 2025-06-13 um 10.08.28https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-06-22https://www.i-cem.de/ms-teams-contact-center-27.juni-2023https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/MS%20Teams%20&%20Contact%20Center%2027.%20Juni%2014_00%20-%2016_00.mp4/medium.jpgMS Teams & Contact Center 27. Juni 14_00 - 16_00MS Teams & Contact Center 27. Juni 14_00 - 16_00https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/MS%20Teams%20&%20Contact%20Center%2027.%20Juni%2014_00%20-%2016_00.mp46189nonohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/hybrid_work_VIER_small.jpghybrid_work_VIER_smallhybrid_work_VIER_smallhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/novomind%20logo.jpgnovomind logonovomind logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Foto%20Udo%20Sch%C3%B6nemann_1024x1024.jpgFoto Udo Schönemann_1024x1024Foto Udo Schönemann_1024x1024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Damovo%20logo%20300x300.jpgDamovo logo 300x300Damovo logo 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Foto%20Frank%20Sinde.jpgFoto Frank SindeFoto Frank Sindehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/peter-linnemann.1024x1024.jpgpeter-linnemann.1024x1024peter-linnemann.1024x1024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400.jpgFO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x14002023-06-28https://www.i-cem.de/cx-kompass/intelligente-cx-automation-wirkung-statt-technikhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Happy%20manager%20standing%20with%20his%20arms%20crossed.jpegHappy manager standing with his arms crossedHappy manager standing with his arms crossedhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/hand%20drawing%20graph%20chart%20and%20business%20strategy%20as%20concept.jpeghand drawing graph chart and business strategy as concepthand drawing graph chart and business strategy as concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Universal%20milky%20way%20galaxy.jpegUniversal milky way galaxyUniversal milky way galaxyhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Blue%20Cogwheel%20Gear%20Mechanism%20Icon%20on%20Dark%20Digital%20Background..jpegBlue Cogwheel Gear Mechanism Icon on Dark Digital Background.Blue Cogwheel Gear Mechanism Icon on Dark Digital Background.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Marion%20Beier.jpgMarion BeierMarion Beier2026-06-17https://www.i-cem.de/cx-kompass/wissensmanagement-und-ki-eine-symbiose-f%C3%BCr-besseren-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/The%20image%20is%20of%20a%20futuristic%20customer%20service%20center%20utilizing%20artificial%20intelligence%20and%20knowledge%20management%20systems%20to%20enhance%20efficiency%20and%20impr.jpegThe image is of a futuristic customer service center utilizing artificial intelligence and knowledge management systems to enhance efficiency and imprThe image is of a futuristic customer service center utilizing artificial intelligence and knowledge management systems to enhance efficiency and imprhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-11-11https://www.i-cem.de/customer-experience-week/24https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-04-19%20um%2018.23.28.pngBildschirmfoto 2025-04-19 um 18.23.28Bildschirmfoto 2025-04-19 um 18.23.28https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Samhammer.pngLogo SamhammerLogo Samhammerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Oliver-Kern-hoch_klein_zoom.pngOliver-Kern-hoch_klein_zoomOliver-Kern-hoch_klein_zoomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Alexander%20Ligowski.jpegAlexander LigowskiAlexander Ligowskihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX%20Dialog%202026.pngCX Dialog 2026CX Dialog 2026https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/RUF_Beratung-Logo%20klein.jpgRUF_Beratung-Logo kleinRUF_Beratung-Logo kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Targenio%20Jan%20Schilling-1.pngTargenio Jan Schilling-1Targenio Jan Schilling-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matthias%20Dehn%20-%20IBP.jpegMatthias Dehn - IBPMatthias Dehn - IBPhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Patrica%20Hyland.jpegPatrica HylandPatrica Hylandhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-12-03%20um%2016.38.08.pngBildschirmfoto 2025-12-03 um 16.38.08Bildschirmfoto 2025-12-03 um 16.38.08https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/csm_Skeide_Oliver_2_5bb0c5e8cf.jpegcsm_Skeide_Oliver_2_5bb0c5e8cfcsm_Skeide_Oliver_2_5bb0c5e8cfhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20QuestionPro.pngLogo QuestionProLogo QuestionProhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/paulus%20logo.pngpaulus logopaulus logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Christian%20Roeb-%20Speaker%20Bild%203.pngChristian Roeb- Speaker Bild 3Christian Roeb- Speaker Bild 3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo_TOP_SERVICE_ohne_Jahreszahl_neu.pngLogo_TOP_SERVICE_ohne_Jahreszahl_neuLogo_TOP_SERVICE_ohne_Jahreszahl_neuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Iskander%20Business%20Partner.jpegIskander Business PartnerIskander Business Partnerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/vier.pngviervierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/targenio.pngtargeniotargeniohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Josef%20Loewe.jpgJosef LoeweJosef Loewehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Kloos.pngMichael KloosMichael Klooshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Lersch%204.jpgMichael Lersch 4Michael Lersch 4https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Hellerich.pngThomas HellerichThomas Hellerichhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Mischke.jpgMichael MischkeMichael Mischkehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Forsta%20logo%20300x300%20wei%C3%9F.pngForsta logo 300x300 weißForsta logo 300x300 weißhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Annika%20Schmidt-1.pngAnnika Schmidt-1Annika Schmidt-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Hamdi_Bozkurt_VIER_2022.jpgHamdi_Bozkurt_VIER_2022Hamdi_Bozkurt_VIER_2022https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog.jpgcrealogcrealoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Johannes%20Wicht-1.jpgJohannes Wicht-1Johannes Wicht-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20horizontal%20green%202019%20B550%20square%20white%20BG.jpginfinit horizontal green 2019 B550 square white BGinfinit horizontal green 2019 B550 square white BGhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kein%20Titel%20(Pr%C3%A4sentation)%20(2).jpgKein Titel (Präsentation) (2)Kein Titel (Präsentation) (2)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle%20(2)-1.jpgStefan Kolle (2)-1Stefan Kolle (2)-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Pascal_J%C3%A4ger_Netigate.jpgPascal_Jäger_NetigatePascal_Jäger_Netigatehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/netigate-logo-new.svgnetigate-logo-newnetigate-logo-new2026-06-30https://www.i-cem.de/bpo-of-the-future-anbieter-im-direkten-vergleichhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stroer_X_RGB.svgStroer_X_RGBStroer_X_RGBhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/SVNTN_LOGO_hell_vertikal.jpgSVNTN_LOGO_hell_vertikalSVNTN_LOGO_hell_vertikalhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Hey%20Contact%20Heroes.pngLogo Hey Contact HeroesLogo Hey Contact Heroeshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Hellerich-2.pngThomas Hellerich-2Thomas Hellerich-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Businesswoman%20doing%20conference%20presentation%20in%20meeting%20room.jpegBusinesswoman doing conference presentation in meeting roomBusinesswoman doing conference presentation in meeting roomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/6450416.fs1.hubspotusercontent-eu1.nethubfs6450416social_post_media9e3a29f6-8a50-4527-a772-6bc8d3188cf0.jpg6450416.fs1.hubspotusercontent-eu1.nethubfs6450416social_post_media9e3a29f6-8a50-4527-a772-6bc8d3188cf06450416.fs1.hubspotusercontent-eu1.nethubfs6450416social_post_media9e3a29f6-8a50-4527-a772-6bc8d3188cf0https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Ralf%20M%C3%BChlenh%C3%B6ver.jpgRalf MühlenhöverRalf Mühlenhöverhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Samhammer.pngLogo SamhammerLogo Samhammerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Group%20of%20young%20people%20in%20business%20meeting-3.jpegGroup of young people in business meeting-3Group of young people in business meeting-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Dirk%20Scholand.jpgDirk ScholandDirk Scholandhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Benjamin%20Barnack.pngBenjamin BarnackBenjamin Barnackhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Drenice%20Lekaj.pngDrenice LekajDrenice Lekajhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo%20Reach%20xcel.svglogo Reach xcellogo Reach xcel2026-10-15https://www.i-cem.de/cx-kompass/trends-im-contact-center-alles-gleich-und-doch-andershttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/2%20Verbesserungspotential.jpg2 Verbesserungspotential2 Verbesserungspotentialhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/1%20homeoffice.jpg1 homeoffice1 homeofficehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/3%20Ziele%20im%20Contact%20Center.png3 Ziele im Contact Center3 Ziele im Contact Centerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ralf%20M%C3%BChlenh%C3%B6ver.jpgRalf MühlenhöverRalf Mühlenhöverhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CC%20Trendstudie_2022_%201920x1080.jpgCC Trendstudie_2022_ 1920x1080CC Trendstudie_2022_ 1920x10802023-12-12https://www.i-cem.de/rainer-kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bildschirm%C2%ADfoto%202022-12-06%20um%2011.59.22.pngBildschirm­foto 2022-12-06 um 11.59.22Bildschirm­foto 2022-12-06 um 11.59.222025-09-19https://www.i-cem.de/anbieter%C3%BCbersicht-voice-ai-technologie-anbieterhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Voice%20AI%20Technologie%20Anbieter.pngVoice AI Technologie AnbieterVoice AI Technologie Anbieterhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-05-29https://www.i-cem.de/trend-studie-contact-center-2025/2026https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Vorstellung%20Contact%20Center%20Trendstudie%202025-26.mp4/medium.jpgVorstellung Contact Center Trendstudie 2025-26Vorstellung Contact Center Trendstudie 2025-26https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Vorstellung%20Contact%20Center%20Trendstudie%202025-26.mp41862nonohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Trendstudie_2025-26_Logos_neu%20(1).jpgTrendstudie_2025-26_Logos_neu (1)Trendstudie_2025-26_Logos_neu (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-10https://www.i-cem.de/contact-center-summit/2023https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/felix%20wrobel.jpgfelix wrobelfelix wrobelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/frank%20.jpgfrank frank https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Nice%20Logo.pngNice LogoNice Logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/2023%20350x390%20Egelseer%20CCV-Logo%20neu%5B64%5D.jpg2023 350x390 Egelseer CCV-Logo neu[64]2023 350x390 Egelseer CCV-Logo neu[64]https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/alexander%20clarus%20neu.pngalexander clarus neualexander clarus neuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/stefan.jpegstefanstefanhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/dstrosing_color.jpgdstrosing_colordstrosing_colorhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/ralf.jpgralfralfhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Uwe%20Kreuter.jpgUwe KreuterUwe Kreuterhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/stefan%20gru%CC%88nzner.jpgstefan grünznerstefan grünznerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/final_KK_22-04-04_CCN_MartinSchr%C3%B6der_011.jpgfinal_KK_22-04-04_CCN_MartinSchröder_011final_KK_22-04-04_CCN_MartinSchröder_011https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bernd%20Wertz.jpgBernd WertzBernd Wertzhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/christian-steinl.1024x1024-1.jpgchristian-steinl.1024x1024-1christian-steinl.1024x1024-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/roland.jpgrolandrolandhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/CCT%20300x300.pngCCT 300x300CCT 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/philipp%20grockowski.jpgphilipp grockowskiphilipp grockowskihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan_Janssen_Seismic.jpegStefan_Janssen_SeismicStefan_Janssen_Seismichttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/J%C3%BCrg%20H%C3%BCppi.jpegJürg HüppiJürg Hüppihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Gitte.jpgGitteGittehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/svenja%20neu.jpgsvenja neusvenja neuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Neal%20Laxman%20talkdesk.jpgNeal Laxman talkdeskNeal Laxman talkdeskhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/remon.jpgremonremonhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/VIER-1.pngVIER-1VIER-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/cognigy%20300x300%202.pngcognigy 300x300 2cognigy 300x300 2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/albert%20bossart%20Nice.jpgalbert bossart Nicealbert bossart Nicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/benjamin%20gebauer.jpgbenjamin gebauerbenjamin gebauerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/ccf_logo.pngccf_logoccf_logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Ben%20Ellermann%202020_1980px_Web.pngBen Ellermann 2020_1980px_WebBen Ellermann 2020_1980px_Webhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/ccv.pngccvccvhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/julian%20hertzog%20Headshot%20small.jpgjulian hertzog Headshot smalljulian hertzog Headshot smallhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/MUUUH_Logos_Original_All_2018_MUUUH_Next_Positive_RGB_300dpi-3-1.jpegMUUUH_Logos_Original_All_2018_MUUUH_Next_Positive_RGB_300dpi-3-1MUUUH_Logos_Original_All_2018_MUUUH_Next_Positive_RGB_300dpi-3-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/stefan%20Schneider.jpgstefan Schneiderstefan Schneiderhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Group%20of%20business%20people%20assembling%20jigsaw%20puzzle%20and%20represent%20team%20support%20and%20help%20concept.jpegGroup of business people assembling jigsaw puzzle and represent team support and help conceptGroup of business people assembling jigsaw puzzle and represent team support and help concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Pamela%20Siebenhandl.jpgPamela SiebenhandlPamela Siebenhandlhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Sebastian%20Glock%2c%20Cognigy.jpgSebastian Glock, CognigySebastian Glock, Cognigyhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/talkdesk%20Logo.pngtalkdesk Logotalkdesk Logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nils%20Hafner.pngNils HafnerNils Hafnerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/anika%20rot.jpganika rotanika rothttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/call-centre-gf642dbc9c_1280.jpgcall-centre-gf642dbc9c_1280call-centre-gf642dbc9c_1280https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20logo.pnginfinit logoinfinit logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/genesys%20logo.pnggenesys logogenesys logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Koba%20Metreveli%20talkdesk.jpgKoba Metreveli talkdeskKoba Metreveli talkdeskhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/sarah%20rickes.jpgsarah rickessarah rickeshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/daniel%20Karadza.jpgdaniel Karadzadaniel Karadza2024-05-20https://www.i-cem.de/karrierehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/vier-logo-300%5B88%5D.pngvier-logo-300[88]vier-logo-300[88]https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Damovo%20logo%20300x300.jpgDamovo logo 300x300Damovo logo 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/nuance%20300.pngnuance 300nuance 300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog_standard_RGB_300px.pngcrealog_standard_RGB_300pxcrealog_standard_RGB_300pxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Successful%20smiling%20young%20male%20job%20applicant%20holding%20a%20blue%20file%20with%20his%20curriculum%20vitae%20posing%20in%20front%20of%20his%20new%20work%20colleagues%20or%20business%20team.jpegSuccessful smiling young male job applicant holding a blue file with his curriculum vitae posing in front of his new work colleagues or business teamSuccessful smiling young male job applicant holding a blue file with his curriculum vitae posing in front of his new work colleagues or business teamhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/novomind%20300x300.pngnovomind 300x300novomind 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/OD%20Marke%20ohne%20Claim%20300%20dpi.jpgOD Marke ohne Claim 300 dpiOD Marke ohne Claim 300 dpihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Verint%20300x300.pngVerint 300x300Verint 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sikom%20Logo_300x300px_wei%C3%9Fer%20Hintergrund.pngSikom Logo_300x300px_weißer HintergrundSikom Logo_300x300px_weißer Hintergrundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20horizontal%20green%202019%20B300%20square%20white%20BG.jpginfinit horizontal green 2019 B300 square white BGinfinit horizontal green 2019 B300 square white BGhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/deliberate_regular_rgb_300dpi%5B41%5D-1.jpgdeliberate_regular_rgb_300dpi[41]-1deliberate_regular_rgb_300dpi[41]-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Teleperformance%20w%20300x300.pngTeleperformance w 300x300Teleperformance w 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/freshworks-logo-300x300.jpgfreshworks-logo-300x300freshworks-logo-300x3002023-03-05https://www.i-cem.de/cx-kompass/topthemen-im-customer-service-bis-2026-6-schluesselfragenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject materialhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-06-28https://www.i-cem.de/cx-kompass/wie-sich-die-kennzahlen-f%C3%BCr-den-customer-service-in-den-letzten-jahren-ver%C3%A4ndert-habenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20person%20sitting%20at%20desk%20with%20financial%20change%2c%20and%20report%20diagram%20concept.jpegBusiness person sitting at desk with financial change, and report diagram conceptBusiness person sitting at desk with financial change, and report diagram concept2026-06-17https://www.i-cem.de/anbieter%C3%BCbersicht-ccaas-technologienhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Anbieter%C3%BCbersicht%20CCaaS%20Technologien.pngAnbieterübersicht CCaaS TechnologienAnbieterübersicht CCaaS Technologien2026-06-07https://www.i-cem.de/cx-kompass/das-neue-cx-betriebssystem-integration-orchestrierung-skalierunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/top%20view%20of%20businessman%20hand%20working%20with%20modern%20technology%20and%20digital%20layer%20effect%20as%20business%20strategy%20concept-1.jpegtop view of businessman hand working with modern technology and digital layer effect as business strategy concept-1top view of businessman hand working with modern technology and digital layer effect as business strategy concept-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-19https://www.i-cem.de/cx-kompass/customer-journey-orchestration-in-zeiten-der-datenparanoiahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Pretty%20young%20woman%20making%20a%20decision%20with%20arrows%20and%20question%20mark%20above%20her%20head.jpegPretty young woman making a decision with arrows and question mark above her headPretty young woman making a decision with arrows and question mark above her headhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/top%20view%20of%20businessman%20hand%20working%20with%20modern%20technology%20and%20digital%20layer%20effect%20as%20business%20strategy%20concept-1.jpegtop view of businessman hand working with modern technology and digital layer effect as business strategy concept-1top view of businessman hand working with modern technology and digital layer effect as business strategy concept-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/kai-no%CC%88rtemann.256x256.jpgkai-nörtemann.256x256kai-nörtemann.256x256https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/blogartikel%20-%20mario-heller-DZoOkd3Tbak-unsplash.jpgblogartikel - mario-heller-DZoOkd3Tbak-unsplashblogartikel - mario-heller-DZoOkd3Tbak-unsplashhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20portrait%20perplexed%20young%20man%20looking%20at%20smart%20phone%20seeing%20bad%20news%20or%20photos%20with%20confused%20emotion%20on%20his%20face%20isolated%20on%20gray%20wall%20background.%20Human%20reaction%2c%20expression.jpegCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expressionCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expression2024-07-17https://www.i-cem.de/dienstag-9.09.2025-1400https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland-Ruf.jpgRoland-RufRoland-Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael-Paulus.pngMichael-PaulusMichael-Paulushttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Jakov%20Cavar.pngJakov CavarJakov Cavarhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.pngHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Johannes%20Wicht%20.jpgJohannes Wicht Johannes Wicht https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Leaping%20AI-3.pngLeaping AI-3Leaping AI-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kein%20Titel%20(Pr%C3%A4sentation)%20(2).jpgKein Titel (Präsentation) (2)Kein Titel (Präsentation) (2)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Forsta%20logo%20300x300%20wei%C3%9F.pngForsta logo 300x300 weißForsta logo 300x300 weißhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/RUF_Beratung-Logo%20klein.jpgRUF_Beratung-Logo kleinRUF_Beratung-Logo kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/paulus%20logo.pngpaulus logopaulus logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Denis%20Gessler.jpgDenis GesslerDenis Gesslerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kevin%20Wu.jpgKevin WuKevin Wuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle.pngStefan KolleStefan Kollehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Marc%20Z%C3%B6rnig.jpgMarc ZörnigMarc Zörnighttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/muuuh%20next.jpgmuuuh nextmuuuh nexthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20horizontal%20green%202019%20B550%20square%20white%20BG.jpginfinit horizontal green 2019 B550 square white BGinfinit horizontal green 2019 B550 square white BGhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Jurisch%20(1).jpgMichael Jurisch (1)Michael Jurisch (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Jan%20Klammann.jpgJan KlammannJan Klammann2025-07-18https://www.i-cem.de/customer-service-weekhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Samhammer.pngLogo SamhammerLogo Samhammerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/PauckPartners.pngPauckPartnersPauckPartnershttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog.pngcrealogcrealoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20Sinde%20.jpgFrank Sinde Frank Sinde https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Hellerich-1.pngThomas Hellerich-1Thomas Hellerich-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Alexander%20Fischer.jpgAlexander FischerAlexander Fischerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Marc%20Ohlmann-1.jpgMarc Ohlmann-1Marc Ohlmann-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Mike%20Ullrich%20Objektkultur.jpgMike Ullrich ObjektkulturMike Ullrich Objektkulturhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ruf.pngRufRufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-12-03%20um%2016.38.08.pngBildschirmfoto 2025-12-03 um 16.38.08Bildschirmfoto 2025-12-03 um 16.38.08https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Odonovan.pngOdonovanOdonovanhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/vier.jpgviervierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Master%20Damovo%20Logo%20CMYK-2.pngMaster Damovo Logo CMYK-2Master Damovo Logo CMYK-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/tecRacer_Logo_orange.pngtecRacer_Logo_orangetecRacer_Logo_orangehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/novomind.pngnovomindnovomindhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Objektkultur%20Logo.svgObjektkultur LogoObjektkultur Logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(21).jpgDesign ohne Titel (21)Design ohne Titel (21)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit.cx%20Logo%20green%20RGB.pnginfinit.cx Logo green RGBinfinit.cx Logo green RGBhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Teletrain.pngTeletrainTeletrainhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(22).jpgDesign ohne Titel (22)Design ohne Titel (22)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Patrica%20Hyland.jpegPatrica HylandPatrica Hylandhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Paulus%20result.pngPaulus resultPaulus resulthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/GMT_Logo_TP_Infinity_NoTag_Feb24.pngGMT_Logo_TP_Infinity_NoTag_Feb24GMT_Logo_TP_Infinity_NoTag_Feb242026-10-13https://www.i-cem.de/cx-kompass/multi-agenten-ki-im-kundenservice-verstaendlich-erklaerthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Modern%20Robotic%20Assistants%20at%20Call%20Center%20Desks.pngModern Robotic Assistants at Call Center DesksModern Robotic Assistants at Call Center Deskshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Selin%20Gueven.jpgSelin GuevenSelin Guevenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Site2026-06-16https://www.i-cem.de/cx-kompass/contact-center-as-a-service-mit-diesen-tipps-zum-erfolghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Businessman%20looking%20at%20road%20with%20maze%20and%20solution%20concept-1.jpegBusinessman looking at road with maze and solution concept-1Businessman looking at road with maze and solution concept-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Businessman%20looking%20at%20road%20with%20maze%20and%20solution%20concept.jpegBusinessman looking at road with maze and solution conceptBusinessman looking at road with maze and solution concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-01-19https://www.i-cem.de/dach-monitor-praesenzveranstaltungenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/I-CEM%20Veranstaltungsmonitor%20DACH.pngI-CEM Veranstaltungsmonitor DACHI-CEM Veranstaltungsmonitor DACH2026-08-25https://www.i-cem.de/cx-kompass/cx-kompass/cx-operating-modelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Young%20man%20holding%20opened%20book%20with%20glass%20glowing%20light%20bulbs%20flying%20out.jpegYoung man holding opened book with glass glowing light bulbs flying outYoung man holding opened book with glass glowing light bulbs flying outhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20man%20looking%20at%20bright%20light%20bulb%20in%20the%20wall%20concept.jpegBusiness man looking at bright light bulb in the wall conceptBusiness man looking at bright light bulb in the wall concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-12https://www.i-cem.de/cx-kompass/mit-gezielter-auswahl-einer-cem-software-60-kosten-sparenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20man%20hitting%20brick%20grungy%20wall%20with%20hammer%20and%20opening%20a%20hole.jpegBusiness man hitting brick grungy wall with hammer and opening a holeBusiness man hitting brick grungy wall with hammer and opening a holehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitet2023-09-23https://www.i-cem.de/cx-kompass/was-ist-customer-experience-management-i-cem-erklaerthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Pretty%20young%20woman%20making%20a%20decision%20with%20arrows%20and%20question%20mark%20above%20her%20head.jpegPretty young woman making a decision with arrows and question mark above her headPretty young woman making a decision with arrows and question mark above her headhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-07-07https://www.i-cem.de/cx-kompass/https/blogs.i-cem.de/de-de/cx-kompass/hauptsache-was-mit-cxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Closeup%20portrait%20of%20a%20young%20handsome%20man%20crossing%20fingers%20wishing%20and%20praying%20for%20miracle%2c%20hoping%20for%20the%20best%2c%20isolated%20on%20white%20background.%20Positive%20human%20emotion%20facial%20expression%20feelings%20attitude-1.jpegCloseup portrait of a young handsome man crossing fingers wishing and praying for miracle, hoping for the best, isolated on white background. Positive human emotion facial expression feelings attitude-1Closeup portrait of a young handsome man crossing fingers wishing and praying for miracle, hoping for the best, isolated on white background. Positive human emotion facial expression feelings attitude-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Closeup%20portrait%20of%20a%20young%20handsome%20man%20crossing%20fingers%20wishing%20and%20praying%20for%20miracle%2c%20hoping%20for%20the%20best%2c%20isolated%20on%20white%20background.%20Positive%20human%20emotion%20facial%20expression%20feelings%20attitude.jpegCloseup portrait of a young handsome man crossing fingers wishing and praying for miracle, hoping for the best, isolated on white background. Positive human emotion facial expression feelings attitudeCloseup portrait of a young handsome man crossing fingers wishing and praying for miracle, hoping for the best, isolated on white background. Positive human emotion facial expression feelings attitude2023-10-09https://www.i-cem.de/cx-kompass/erfolgreiche-contact-center-ausschreibungen-kriterien-und-tippshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Image%20of%20a%20succesful%20casual%20business%20woman%20using%20laptop%20during%20meeting.jpegImage of a succesful casual business woman using laptop during meetingImage of a succesful casual business woman using laptop during meetinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bettina%20Pauck.jpgBettina PauckBettina Pauck2025-05-26https://www.i-cem.de/wie-optimiere-ich-die-customer-touchpointshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Empty%20asphalt%20road%20and%20sun%20rising%20at%20skyline.jpegEmpty asphalt road and sun rising at skylineEmpty asphalt road and sun rising at skylinehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Customer%20Journey%20Mapping.jpegCustomer Journey MappingCustomer Journey Mappinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Double%20exposure%20of%20businessman%20hand%20points%20human%20resources%2c%20CRM%20and%20social%20media%20as%20concept.jpegDouble exposure of businessman hand points human resources, CRM and social media as conceptDouble exposure of businessman hand points human resources, CRM and social media as concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/road%20by%20the%20sea%20in%20sunrise%20time%2c%20%20Lofoten%20island%2c%20Norway.jpegroad by the sea in sunrise time, Lofoten island, Norwayroad by the sea in sunrise time, Lofoten island, Norway2026-05-16https://www.i-cem.de/cx-kompass/warum-customer-experience-stagnierthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20portrait%20perplexed%20young%20man%20looking%20at%20smart%20phone%20seeing%20bad%20news%20or%20photos%20with%20confused%20emotion%20on%20his%20face%20isolated%20on%20gray%20wall%20background.%20Human%20reaction%2c%20expression.jpegCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expressionCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expressionhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/peter%20pirner_prev_ui.pngpeter pirner_prev_uipeter pirner_prev_uihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-08https://www.i-cem.de/cx-kompass/trend-studie-contact-center-2025/2026-entwicklungen-im-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CC%20Trendstudie_2022_%201920x1080.jpgCC Trendstudie_2022_ 1920x1080CC Trendstudie_2022_ 1920x10802026-01-27https://www.i-cem.de/die-besten-contact-center-plattformen-fuer-die-dach-regionhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/RUF%20Ranking2025.jpgRUF Ranking2025RUF Ranking2025https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-04-10https://www.i-cem.de/was-ist-customer-journey-mappinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Empty%20asphalt%20road%20and%20sun%20rising%20at%20skyline.jpegEmpty asphalt road and sun rising at skylineEmpty asphalt road and sun rising at skylinehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Customer%20Journey%20Mapping.jpegCustomer Journey MappingCustomer Journey Mappinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/road%20by%20the%20sea%20in%20sunrise%20time%2c%20%20Lofoten%20island%2c%20Norway.jpegroad by the sea in sunrise time, Lofoten island, Norwayroad by the sea in sunrise time, Lofoten island, Norwayhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Photo%20editor%20looking%20at%20multi%20colored%20sticky%20notes%20on%20glass%20in%20meeting%20room%20at%20creative%20office.jpegPhoto editor looking at multi colored sticky notes on glass in meeting room at creative officePhoto editor looking at multi colored sticky notes on glass in meeting room at creative officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North sea2026-05-16https://www.i-cem.de/cx-kompass/chatgpt-im-kundenservice-zwischen-hype-und-realit%C3%A4t-warum-unternehmen-umdenken-m%C3%BCssenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Young%20businessman%20sitting%20in%20office%20chair%20in%20front%20of%20a%20wall%20with%20cloud%20thought%20sketched%20on%20a%20chalkboard%20above%20his%20head.jpegYoung businessman sitting in office chair in front of a wall with cloud thought sketched on a chalkboard above his headYoung businessman sitting in office chair in front of a wall with cloud thought sketched on a chalkboard above his head2026-06-17https://www.i-cem.de/cx-kompass/kundenbeduerfnisse-verstehen-das-jobs-to-be-done-framework-in-der-customer-journeyhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Back%20view%20of%20businesswoman%20holding%20papers%20in%20hands.jpegBack view of businesswoman holding papers in handsBack view of businesswoman holding papers in handshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/JTBD.jpgJTBDJTBD2026-06-17https://www.i-cem.de/frank-ottohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20800x459%20Portrait.jpgFrank 800x459 PortraitFrank 800x459 Portraithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202023-01-03%20um%2013.22.49.pngBildschirm­foto 2023-01-03 um 13.22.49Bildschirm­foto 2023-01-03 um 13.22.49https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20Otto%20Juli%202016.jpgFrank Otto Juli 2016Frank Otto Juli 2016https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Titel%20Whitepaper%20Dezember%202022%5B74%5D.jpgTitel Whitepaper Dezember 2022[74]Titel Whitepaper Dezember 2022[74]https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2023-01-16https://www.i-cem.de/cx-summer-sessionshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/boat%20on%20beach%20Mahe%20island%2c%20Seychelles.jpegboat on beach Mahe island, Seychellesboat on beach Mahe island, Seychelleshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Munich%2c%20Germany%20at%20City%20Hall..jpegMunich, Germany at City Hall.Munich, Germany at City Hall.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/sunset%20on%20the%20beach%20Takamaka%2c%20Mahe%20island%2c%20Seychelles.jpegsunset on the beach Takamaka, Mahe island, Seychellessunset on the beach Takamaka, Mahe island, Seychelleshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Evening%20light%20at%20the%20beach%20in%20Naples%2c%20Florida..jpegEvening light at the beach in Naples, Florida.Evening light at the beach in Naples, Florida.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/beach%20at%20Praslin%20island%2c%20Seychelles.jpegbeach at Praslin island, Seychellesbeach at Praslin island, Seychelleshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/colorful%20and%20vivid%20stage%20spotlight%20on%20stage%20background.jpegcolorful and vivid stage spotlight on stage backgroundcolorful and vivid stage spotlight on stage backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-01-28https://www.i-cem.de/cx-kompass/die-3-rollen-der-ecosystem-strategy-maphttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Julian%20Kawohl.jpegJulian KawohlJulian Kawohlhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_16_Enabler.pngGraphic_16_EnablerGraphic_16_Enablerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_15_Realizer.pngGraphic_15_RealizerGraphic_15_Realizerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Demographic%20related%20charts%2c%20diagrams%20and%20graphs%20hovering%20over%20young%20hand.jpegDemographic related charts, diagrams and graphs hovering over young handDemographic related charts, diagrams and graphs hovering over young handhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_13_3Roles.pngGraphic_13_3RolesGraphic_13_3Roles2026-06-19https://www.i-cem.de/cx-kompass/customer-journey-mapping-vs.-customer-journey-management-unterschiede-und-vorteilehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/cxomni_wolfgang_weber_prev_ui.pngcxomni_wolfgang_weber_prev_uicxomni_wolfgang_weber_prev_uihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/cxomni.jpgcxomnicxomni2025-12-28https://www.i-cem.de/cx-kompass/die-zukunft-der-customer-experience-der-kunde-im-agentic-ai-universehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Universal%20milky%20way%20galaxy.jpegUniversal milky way galaxyUniversal milky way galaxyhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-01-30https://www.i-cem.de/cx-kompass/ai-trends-2026-warum-agenten-erst-jetzt-produktionsreif-werden-und-welche-voraussetzungen-f%C3%BCr-den-technischen-service-geltenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Temperature%20control%20room%20of%20large%20building.jpegTemperature control room of large buildingTemperature control room of large buildinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Baier.pngThomas BaierThomas Baier2026-02-03https://www.i-cem.de/cx-kompass/eu-ai-act-und-customer-service-was-auf-unternehmen-und-mitarbeitende-zukommthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/The%20image%20depicts%20a%20modern%20customer%20service%20center%20bustling%20with%20activity%20In%20the%20foreground%20a%20customer%20is%20interacting%20with%20a%20sleek%20futuristic%20voicebot%20displayed%20on%20a%20large%20screen%20where%20an%20animated%20digital%20assistant%20is%20responding%20to%20queries%20The%20custom.jpegThe image depicts a modern customer service center bustling with activity In the foreground a customer is interacting with a sleek futuristic voicebot displayed on a large screen where an animated digital assistant is responding to queries The customThe image depicts a modern customer service center bustling with activity In the foreground a customer is interacting with a sleek futuristic voicebot displayed on a large screen where an animated digital assistant is responding to queries The custom2025-05-05https://www.i-cem.de/ai-trends-im-retailhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/peter-gentsch-expert-marketplace-66cc238e2d575.jpgpeter-gentsch-expert-marketplace-66cc238e2d575peter-gentsch-expert-marketplace-66cc238e2d575https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Casual%20woman%20using%20tablet%20while%20holding%20a%20card%20at%20home.jpegCasual woman using tablet while holding a card at homeCasual woman using tablet while holding a card at homehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-06-23%20um%2008.30.24.pngBildschirmfoto 2025-06-23 um 08.30.24Bildschirmfoto 2025-06-23 um 08.30.24https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sven%20Kolb.jpegSven KolbSven Kolbhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Rainer_Holler.jpgRainer_HollerRainer_Hollerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/vier.jpgviervierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Handsome%20travel%20agent%20smiling%20at%20camera%20in%20the%20office.jpegHandsome travel agent smiling at camera in the officeHandsome travel agent smiling at camera in the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-06-23%20um%2008.35.54.pngBildschirmfoto 2025-06-23 um 08.35.54Bildschirmfoto 2025-06-23 um 08.35.54https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-07-24https://www.i-cem.de/cx-kompass/buchvorstellung-erfolgreiche-wege-zur-service-excellence-von-service-champions-das-1x1-exzellenter-services-erfahrenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Young%20lady%20reading%20a%20book%20with%20multimedia%20icons%20coming%20out%20of%20the%20book-1.jpegYoung lady reading a book with multimedia icons coming out of the book-1Young lady reading a book with multimedia icons coming out of the book-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Henn2026-06-17https://www.i-cem.de/customer-service-week/10https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/novomind_Foto_Franziska%20Dempt.jpgnovomind_Foto_Franziska Demptnovomind_Foto_Franziska Dempthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Roland-Ruf%20RUF%20Beratung.pngRoland-Ruf RUF BeratungRoland-Ruf RUF Beratunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/face%20of%20customer%20support.jpegface of customer supportface of customer supporthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Master%20Damovo%20Logo%20CMYK-1.pngMaster Damovo Logo CMYK-1Master Damovo Logo CMYK-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bild%20Marc%20Ohlmann.jpgBild Marc OhlmannBild Marc Ohlmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/ingo-brod.1024x1024.jpgingo-brod.1024x1024ingo-brod.1024x1024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Sann%20-%20Foto.jpgMichael Sann - FotoMichael Sann - Fotohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan-Riesel_CreaLog_neu.jpgStefan-Riesel_CreaLog_neuStefan-Riesel_CreaLog_neuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo_TT_300x300_weiss.pngLogo_TT_300x300_weissLogo_TT_300x300_weisshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Ralf_Mu%CC%88hlenho%CC%88ver_VIER_casual_hochformat.jpgRalf_Mühlenhöver_VIER_casual_hochformatRalf_Mühlenhöver_VIER_casual_hochformathttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Foto%20Frank%20Sinde.jpgFoto Frank SindeFoto Frank Sindehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/FO%20thomas_doeschl_Portrait_VIER.jpgFO thomas_doeschl_Portrait_VIERFO thomas_doeschl_Portrait_VIERhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stephanie%20Poreski%20neu.jpegStephanie Poreski neuStephanie Poreski neuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/CCT%20300x300.pngCCT 300x300CCT 300x3002024-05-20https://www.i-cem.de/cx-kompass/6-argumente-gegen-eine-cloud-l%C3%B6sung-im-contact-centerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Cloud%20Computing%20Concept.%20The%20Future%20-%20Everything%20from%20Socket.jpegCloud Computing Concept. The Future - Everything from SocketCloud Computing Concept. The Future - Everything from Sockethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-05-11https://www.i-cem.de/muuuh-voice-studie-2025https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i-CEM%20Webinar%20Voice%20Studie_Header.pngi-CEM Webinar Voice Studie_Headeri-CEM Webinar Voice Studie_Headerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ank%C3%BCndigung_Voice-Studie%20Kopie-1.jpgAnkündigung_Voice-Studie Kopie-1Ankündigung_Voice-Studie Kopie-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Ben%20Ellermann.pngBen EllermannBen Ellermannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Leon%20Gillhaus.jpegLeon GillhausLeon Gillhaus2025-04-16https://www.i-cem.de/cx-kompass/die-vier-musketiere-der-cx-umsetzunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Four%20Musketeers%20from%20the%20Novel.pngFour Musketeers from the NovelFour Musketeers from the Novelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Henn2026-09-28https://www.i-cem.de/cx-summithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CXsummit_Visual-mit-Logo-white.jpgCXsummit_Visual-mit-Logo-whiteCXsummit_Visual-mit-Logo-whitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/peter%20pirner_prev_ui.pngpeter pirner_prev_uipeter pirner_prev_uihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/RMCC-succeet-Farbverlauf%5B32%5D.jpgRMCC-succeet-Farbverlauf[32]RMCC-succeet-Farbverlauf[32]2023-09-19https://www.i-cem.de/cx-kompass/-aber-hauptsache-irgendwas-mit-kihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Female%20finger%20touching%20a%20beam%20of%20light%20surrounded%20by%20blue%20and%20green%20data%20and%20charts.jpegFemale finger touching a beam of light surrounded by blue and green data and chartsFemale finger touching a beam of light surrounded by blue and green data and chartshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Female%20finger%20touching%20a%20beam%20of%20light%20surrounded%20by%20blue%20and%20green%20data%20and%20charts-1.jpegFemale finger touching a beam of light surrounded by blue and green data and charts-1Female finger touching a beam of light surrounded by blue and green data and charts-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ralf%20M%C3%BChlenh%C3%B6ver.jpgRalf MühlenhöverRalf Mühlenhöver2023-09-18https://www.i-cem.de/cx-kompass/die-lebendige-journey-map-customer-experience-ganzheitlich-managenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Thomas%20Scha%CC%88ffer.jpgThomas SchäfferThomas Schäfferhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/kenny-eliason-87EqZAWN-v8-unsplash.jpgkenny-eliason-87EqZAWN-v8-unsplashkenny-eliason-87EqZAWN-v8-unsplash2022-10-26https://www.i-cem.de/cx-kompass/kundenservice-der-zukunft-keine-einfachen-l%C3%B6sungen-in-sichthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/business%20woman%20in%20front%20of%20two%20roads%20thinking%20deciding%20hoping%20for%20best%20taking%20chance.jpegbusiness woman in front of two roads thinking deciding hoping for best taking chancebusiness woman in front of two roads thinking deciding hoping for best taking chancehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2023-07-21https://www.i-cem.de/der-ki-f%C3%BChrerschein-f%C3%BCr-den-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/KI%20F%C3%BChrerschein%20-%20Landingpage%20Video.mp4/medium.jpgWarum der KI-Führerschein wichtig istKI Führerschein - Landingpage Videohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/KI%20F%C3%BChrerschein%20-%20Landingpage%20Video.mp486nonohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Copy%20of%20ai-brain_1%20(1).pngCopy of ai-brain_1 (1)Copy of ai-brain_1 (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Workteam%20in%20office%20working%20on%20desktop%20computer.jpegWorkteam in office working on desktop computerWorkteam in office working on desktop computerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Group%20of%20business%20people%20assembling%20jigsaw%20puzzle%20and%20represent%20team%20support%20and%20help%20concept.jpegGroup of business people assembling jigsaw puzzle and represent team support and help conceptGroup of business people assembling jigsaw puzzle and represent team support and help concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North sea2025-12-28https://www.i-cem.de/cx-kompass/nps-weitergedacht-wie-emotionale-kennzahlen-cx-analysen-verbessernhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/susanne%20leere%20episode.jpgsusanne leere episodesusanne leere episodehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/susanne%20Ogorman%20quadratisch.jpgsusanne Ogorman quadratischsusanne Ogorman quadratisch2026-06-17https://www.i-cem.de/cx-kompass/ki-im-contact-center-vom-trend-zur-echten-wirkunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Patrica%20Hyland.jpegPatrica HylandPatrica Hylandhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/businessman%20hand%20drawing%20virtual%20chart%20business%20on%20touch%20screen%20computer%20as%20concept.jpegbusinessman hand drawing virtual chart business on touch screen computer as conceptbusinessman hand drawing virtual chart business on touch screen computer as concept2026-06-17https://www.i-cem.de/cx-kompass/die-5-prinzipien-f%C3%BCr-ein-erfolgreiches-customer-journey-managementhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/customer%20journey_bildrechte%20unsplash%5B4%5D%20Kopie.jpegcustomer journey_bildrechte unsplash[4] Kopiecustomer journey_bildrechte unsplash[4] Kopiehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/cxomni_wolfgang_weber_prev_ui.pngcxomni_wolfgang_weber_prev_uicxomni_wolfgang_weber_prev_uihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-01-21https://www.i-cem.de/cx-kompass/worin-besteht-der-unterschied-zwischen-multichanel-und-omnichannelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/happy%20young%20couple%20with%20bags%20in%20shopping%20centre%20mall.jpeghappy young couple with bags in shopping centre mallhappy young couple with bags in shopping centre mall2026-06-17https://www.i-cem.de/cx-kompass/was-sind-eigentlich-customer-touchpointshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20woman%20hand%20typing%20on%20keyboard%20with%20online%20shopping%20concept.jpegBusiness woman hand typing on keyboard with online shopping conceptBusiness woman hand typing on keyboard with online shopping concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2025-02-03https://www.i-cem.de/cx-kompass/vertrauensvolle-kundenbeziehungen-durch-guten-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Welcoming%20business%20woman%20giving%20a%20handshake%20and%20smiling.jpegWelcoming business woman giving a handshake and smilingWelcoming business woman giving a handshake and smilinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Henn2023-03-14https://www.i-cem.de/cx-kompass/game-changer-conversational-aihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/peter-gentsch.256x256.jpgpeter-gentsch.256x256peter-gentsch.256x256https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Young%20man%20wearing%20futuristic%20glasses%20against%20blue%20background.jpegYoung man wearing futuristic glasses against blue backgroundYoung man wearing futuristic glasses against blue backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/PG%202.pngPG 2PG 2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/PG%201.pngPG 1PG 12024-05-24https://www.i-cem.de/customer-service-week/12https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Felix%20Stelzer.jpegFelix StelzerFelix Stelzerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/benjamin%20gebauer.jpgbenjamin gebauerbenjamin gebauerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20magic%20manuals.pngLogo magic manualsLogo magic manualshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/og_novomind_Logo_1800_1080.pngog_novomind_Logo_1800_1080og_novomind_Logo_1800_1080https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/paulus%20logo.pngpaulus logopaulus logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Heinrich%20Eekens.jpgHeinrich EekensHeinrich Eekenshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Roland-Ruf%20RUF%20Beratung.pngRoland-Ruf RUF BeratungRoland-Ruf RUF Beratunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20Otto%20Juli%202016.jpgFrank Otto Juli 2016Frank Otto Juli 2016https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20logo.pnginfinit logoinfinit logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/PaulaMarie_Schillo.pngPaulaMarie_SchilloPaulaMarie_Schillohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Guido%20Teeuwen.jpegGuido TeeuwenGuido Teeuwenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/GMT_Logo_Teleperformance_Without%20Tagline_CMYK_Reduced_Version_Black_NoSignature.pngGMT_Logo_Teleperformance_Without Tagline_CMYK_Reduced_Version_Black_NoSignatureGMT_Logo_Teleperformance_Without Tagline_CMYK_Reduced_Version_Black_NoSignaturehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/novomind_Foto_Franziska%20Dempt.jpgnovomind_Foto_Franziska Demptnovomind_Foto_Franziska Dempthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/VIER-1.pngVIER-1VIER-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20service%20representative%20on%20the%20phone.jpegCustomer service representative on the phoneCustomer service representative on the phone2024-05-20https://www.i-cem.de/anmeldung-abo-cx-kompasshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Right%20direction%20of%20your%20business.%20Collage.jpegRight direction of your business. CollageRight direction of your business. Collagehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-05-26https://www.i-cem.de/cx-kompass/ai-native-im-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Four%20Musketeers%20from%20the%20Novel.pngFour Musketeers from the NovelFour Musketeers from the Novelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humans%20And%20Robots%20In%20Futuristic%20Call%20Center.pngHumans And Robots In Futuristic Call CenterHumans And Robots In Futuristic Call Centerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Customer%20Service%20Robots%20Reading%20Recipe%20Book.pngCustomer Service Robots Reading Recipe BookCustomer Service Robots Reading Recipe Bookhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Green%20background%20DNA%20Helix%20squares%20and%20text.jpegGreen background DNA Helix squares and textGreen background DNA Helix squares and text2026-10-05https://www.i-cem.de/masterclass-f%C3%BChrungsst%C3%A4rke-und-innovation-im-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/anika%20rot.jpganika rotanika rothttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Businesswoman%20doing%20conference%20presentation%20in%20meeting%20room.jpegBusinesswoman doing conference presentation in meeting roomBusinesswoman doing conference presentation in meeting roomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Focused%20classmates%20studying%20together%20and%20using%20laptop%20in%20library.jpegFocused classmates studying together and using laptop in libraryFocused classmates studying together and using laptop in libraryhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-08-25https://www.i-cem.de/cx-kompass/c-blog/grunds%C3%A4tze-der-service-excellencehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20of%20young%20man%20in%20glasses%20with%20beard%20making%20blueprints%20on%20computer.jpegCloseup of young man in glasses with beard making blueprints on computerCloseup of young man in glasses with beard making blueprints on computerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Service%20Excellence%20Goutier.pngService Excellence GoutierService Excellence Goutierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Happy%20Customer%20sign%20with%20clouds%20and%20sky%20background.jpegHappy Customer sign with clouds and sky backgroundHappy Customer sign with clouds and sky backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matthias%20Gouthier-1.jpegMatthias Gouthier-1Matthias Gouthier-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject material2022-03-17https://www.i-cem.de/cx-kompass/die-besten-contact-center-plattformen-der-dach-regionhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/1%20Ruf%20Ranking.jpg1 Ruf Ranking1 Ruf Ranking2023-12-11https://www.i-cem.de/cx-kompass/unstrukturierte-daten-in-contact-centern-f%C3%BCr-die-analyse-nutzbar-machenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/1%20HH%20Blog.jpg1 HH Blog1 HH Bloghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2023-07-31https://www.i-cem.de/erfolgreiche-contact-center-ausschreibungenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bildschirm%C2%ADfoto%202023-12-28%20um%2011.06.01.pngBildschirm­foto 2023-12-28 um 11.06.01Bildschirm­foto 2023-12-28 um 11.06.01https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria tablehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-10-13https://www.i-cem.de/cx-kompass/cx-kompass-der-bloghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Pretty%20young%20woman%20making%20a%20decision%20with%20arrows%20and%20question%20mark%20above%20her%20head.jpegPretty young woman making a decision with arrows and question mark above her headPretty young woman making a decision with arrows and question mark above her headhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Right%20direction%20of%20your%20business.%20Collage.jpegRight direction of your business. CollageRight direction of your business. Collagehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Right%20direction%20of%20your%20business.%20Collage-1.jpegRight direction of your business. Collage-1Right direction of your business. Collage-12024-07-06https://www.i-cem.de/cx-kompass/automatisierung-und-ki-die-zukunft-der-contact-center-2024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/A%20warm%2c%20photorealistic%20image%20of%20a%20modern%20contact%20center%20environment%20highlighting%20human%20interaction%20alongside%20AI%20technology.jpegA warm, photorealistic image of a modern contact center environment highlighting human interaction alongside AI technologyA warm, photorealistic image of a modern contact center environment highlighting human interaction alongside AI technology2024-09-19https://www.i-cem.de/cx-kompass/der-deep-dive-f%C3%BCr-den-rechtssicheren-einsatz-von-ki-systemen-https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Modern%20notebook%20computer%20with%20future%20technology%20media%20symbols.jpegModern notebook computer with future technology media symbolsModern notebook computer with future technology media symbolshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-06-19https://www.i-cem.de/cx-kompass/wie-gut-versteht-ein-voicebot-den-menschenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kevin%20Wu-1.jpegKevin Wu-1Kevin Wu-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/A%20sleek%20modern%20office%20environment%20with%20a%20large%20flatscreen%20monitor%20displaying%20the%20title%20of%20a%20blog%20post%20about%20voicebots%20In%20the%20foreground%20a%20professionallooking%20individual%20is%20speaking%20into%20a%20highquality%20microphone%20with%20sound%20waves%20visually%20represented%20o-2.jpegA sleek modern office environment with a large flatscreen monitor displaying the title of a blog post about voicebots In the foreground a professionallooking individual is speaking into a highquality microphone with sound waves visually represented o-2A sleek modern office environment with a large flatscreen monitor displaying the title of a blog post about voicebots In the foreground a professionallooking individual is speaking into a highquality microphone with sound waves visually represented o-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-05-07https://www.i-cem.de/cx-kompass/automatisierung-die-rockt-so-begeistern-sie-ihre-kundinnen-und-agentinnenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20of%20young%20man%20in%20glasses%20with%20beard%20making%20blueprints%20on%20computer.jpegCloseup of young man in glasses with beard making blueprints on computerCloseup of young man in glasses with beard making blueprints on computerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject materialhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Hiker%20man%20jumping%20over%20the%20mountain%20at%20sunset.%20Freedom%2c%20risk%2c%20success%20and%20challenge.%20Focus%20on%20man-1.jpegHiker man jumping over the mountain at sunset. Freedom, risk, success and challenge. Focus on man-1Hiker man jumping over the mountain at sunset. Freedom, risk, success and challenge. Focus on man-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/FO%20thomas_doeschl_Portrait_VIER.jpgFO thomas_doeschl_Portrait_VIERFO thomas_doeschl_Portrait_VIER2022-11-29https://www.i-cem.de/cx-kompass/ki-automation-im-contact-center-messbar-machenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Patrica%20Hyland.jpegPatrica HylandPatrica Hyland2026-08-21https://www.i-cem.de/cx-kompass/kriterien-f%C3%BCr-die-auswahl-von-ticketing-systemen-f%C3%BCr-den-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/A%20detailed%20image%20of%20a%20modern%2c%20userfriendly%20ticketing%20system%20for%20customer%20service%2c%20featuring%20intuitive%20interfaces%2c%20scalability%2c%20automation%2c%20multichanne.jpegA detailed image of a modern, userfriendly ticketing system for customer service, featuring intuitive interfaces, scalability, automation, multichanneA detailed image of a modern, userfriendly ticketing system for customer service, featuring intuitive interfaces, scalability, automation, multichannehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-12-09https://www.i-cem.de/cx-kompass/was-gute-experiences-im-kern-auszeichnet-und-was-wir-im-cx-bisher-%C3%BCbersehen-habenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/susanne%20Ogorman%20quadratisch.jpgsusanne Ogorman quadratischsusanne Ogorman quadratischhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/susanne%20leere%20buehne.jpgsusanne leere buehnesusanne leere buehne2025-11-25https://www.i-cem.de/customer-service-week/11https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/deliberate_regular_rgb_300dpi%5B41%5D-1.jpgdeliberate_regular_rgb_300dpi[41]-1deliberate_regular_rgb_300dpi[41]-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/TT_Logo%20gro%C3%9F.pngTT_Logo großTT_Logo großhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/paulus%20logo.pngpaulus logopaulus logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Julia%20Lehmann.jpegJulia LehmannJulia Lehmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/og_novomind_Logo_1800_1080.pngog_novomind_Logo_1800_1080og_novomind_Logo_1800_1080https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Profilbild_Dario%20Remmler.jpgProfilbild_Dario RemmlerProfilbild_Dario Remmlerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20logo.pnginfinit logoinfinit logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Markus%20Gr%C3%A4%C3%9Fler.jpegMarkus GräßlerMarkus Gräßlerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/James%20Parsons.jpegJames ParsonsJames Parsonshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/benjamin%20gebauer.jpgbenjamin gebauerbenjamin gebauerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan-Riesel_CreaLog_neu.jpgStefan-Riesel_CreaLog_neuStefan-Riesel_CreaLog_neuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Markus%20Lill.jpegMarkus LillMarkus Lillhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/koreai%20logo.pngkoreai logokoreai logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Roland-Ruf%20RUF%20Beratung.pngRoland-Ruf RUF BeratungRoland-Ruf RUF Beratunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/FO%20Ralf%20M%C3%BChlenh%C3%B6ver%20Pro%20VIER%202022%20s.jpegFO Ralf Mühlenhöver Pro VIER 2022 sFO Ralf Mühlenhöver Pro VIER 2022 shttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bild%20Marc%20Ohlmann.jpgBild Marc OhlmannBild Marc Ohlmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/ingo-brod.1024x1024.jpgingo-brod.1024x1024ingo-brod.1024x1024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Ben%20Ellermann.jpegBen EllermannBen Ellermannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/business%20customer%20support%20team%20in%20an%20office%20with%20headsets.jpegbusiness customer support team in an office with headsetsbusiness customer support team in an office with headsetshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/VIER-1.pngVIER-1VIER-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Silvana%20Buljan%20II.jpgSilvana Buljan IISilvana Buljan IIhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Sascha.jpgSaschaSascha2024-05-20https://www.i-cem.de/cx-magazin-2025https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX%20Magazin%202025%20Cover%20-1.pngCX Magazin 2025 Cover -1CX Magazin 2025 Cover -1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Downloads/CX%20Magazin%202025.pngCX Magazin 2025CX Magazin 2025https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North sea2025-12-28https://www.i-cem.de/contact-center-innovation-day-2023https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo-bearb.pngLogo-bearbLogo-bearbhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland%20Ruf.jpgRoland RufRoland Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Portrait%20of%20consultant%20on%20the%20phone%20with%20headset.jpegPortrait of consultant on the phone with headsetPortrait of consultant on the phone with headset2023-03-13https://www.i-cem.de/cx-kompass/agentic-ai-im-kundenservice-vom-pilot-zum-operating-modelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Stefan%20Gr%C3%BCnzner.jpgStefan GrünznerStefan Grünznerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/businessman%20hand%20working%20with%20new%20modern%20computer%20and%20business%20strategy%20as%20concept-4.jpegbusinessman hand working with new modern computer and business strategy as concept-4businessman hand working with new modern computer and business strategy as concept-4https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elements2026-06-22https://www.i-cem.de/cx-kompass/contact-center-in-hochdynamischen-zeitenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CCS%202022-comp.jpgCCS 2022-compCCS 2022-comphttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-06-17https://www.i-cem.de/masterclass-wfm-workforce-managementhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Focused%20classmates%20studying%20together%20and%20using%20laptop%20in%20library.jpegFocused classmates studying together and using laptop in libraryFocused classmates studying together and using laptop in libraryhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Ulrich-1.pngThomas Ulrich-1Thomas Ulrich-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building place2026-10-19https://www.i-cem.de/contact-center-summit-2025https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Anne%20Schilling.jpgAnne SchillingAnne Schillinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Claudia%20Ha%C3%9F.pngClaudia HaßClaudia Haßhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ralf%20M%C3%BChlenh%C3%B6ver-1.jpgRalf Mühlenhöver-1Ralf Mühlenhöver-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Manfred%20Stockmann.jpgManfred StockmannManfred Stockmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Claudia%20Ha%C3%9F.jpgClaudia HaßClaudia Haßhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn-1.jpgHarald Henn-1Harald Henn-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Anna%20Schwegmann.pngAnna SchwegmannAnna Schwegmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/iStock-1330354813%20Kopie%204.jpgiStock-1330354813 Kopie 4iStock-1330354813 Kopie 4https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Dr.%20Christian%20Stallkamp%20(1).jpgDr. Christian Stallkamp (1)Dr. Christian Stallkamp (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Niklas%20Bl%C3%A4sing.jpgNiklas BläsingNiklas Bläsinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/ccv.pngccvccvhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Ralf%20M%C3%BChlenh%C3%B6ver.pngRalf MühlenhöverRalf Mühlenhöverhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Alex%20Fischer.jpgAlex FischerAlex Fischerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bettina%20Pauck-2.jpgBettina Pauck-2Bettina Pauck-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Claus%20Carnein-1.jpgClaus Carnein-1Claus Carnein-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Andras%20Kovacs.jpgAndras KovacsAndras Kovacshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matthias%20Riveiro.jpgMatthias RiveiroMatthias Riveirohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Doreen%20Krause.jpgDoreen KrauseDoreen Krausehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/ccf_logo.pngccf_logoccf_logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sebastian%20Glock-1.jpgSebastian Glock-1Sebastian Glock-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Daniel%20Homm.jpgDaniel HommDaniel Hommhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Schneider.jpgStefan SchneiderStefan Schneiderhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle%20(2)-1.jpgStefan Kolle (2)-1Stefan Kolle (2)-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sandra%20Zemke.jpgSandra ZemkeSandra Zemkehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bettina%20Pauck.pngBettina PauckBettina Pauckhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Svenja%20Kinzel%20(2).jpgSvenja Kinzel (2)Svenja Kinzel (2)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CCT.jpgCCTCCThttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/vier.jpgviervierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinitcx-1.jpginfinitcx-1infinitcx-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Prof.%20Dr.%20Peter%20Gentsch.pngProf. Dr. Peter GentschProf. Dr. Peter Gentschhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Annika%20Tannebaum-1.jpgAnnika Tannebaum-1Annika Tannebaum-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Annika%20Tannebaum%20(1).pngAnnika Tannebaum (1)Annika Tannebaum (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Olaf%20Hansen.jpgOlaf HansenOlaf Hansenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Group%20of%20young%20people%20in%20business%20meeting.jpegGroup of young people in business meetingGroup of young people in business meetinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/cognigy%20300x300%202.pngcognigy 300x300 2cognigy 300x300 2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/muuuh%20next.jpgmuuuh nextmuuuh nexthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Verint.jpgVerintVerinthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matthias%20Riveiro.pngMatthias RiveiroMatthias Riveirohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Kloos-1.jpgMichael Kloos-1Michael Kloos-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Prof.%20Dr.%20Peter%20Gentsch.jpgProf. Dr. Peter GentschProf. Dr. Peter Gentschhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/summit-04.pngsummit-04summit-04https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog.jpgcrealogcrealoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Peter%20Santowitsch.jpgPeter SantowitschPeter Santowitsch2025-10-19https://www.i-cem.de/masterclass-chatgpt-cohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Modern%20notebook%20computer%20with%20future%20technology%20media%20symbols.jpegModern notebook computer with future technology media symbolsModern notebook computer with future technology media symbolshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Carsten%20Ulbricht.jpegCarsten UlbrichtCarsten Ulbrichthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Buch%20Uli.pngBuch UliBuch Ulihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Gentsch_Peter_Portrait.jpgGentsch_Peter_PortraitGentsch_Peter_Portrait2023-08-10https://www.i-cem.de/cx-kompass/human-in-the-loop-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Human%20and%20Robot%20at%20Customer%20Service%20Desk.pngHuman and Robot at Customer Service DeskHuman and Robot at Customer Service Deskhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elements2026-06-14https://www.i-cem.de/cx-kompass/rcs-die-zukunft-der-sms-kommunikationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smartphone%20with%20finance%20and%20market%20icons%20and%20symbols%20concept.jpegSmartphone with finance and market icons and symbols conceptSmartphone with finance and market icons and symbols concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Pretty%20young%20woman%20making%20a%20decision%20with%20arrows%20and%20question%20mark%20above%20her%20head.jpegPretty young woman making a decision with arrows and question mark above her headPretty young woman making a decision with arrows and question mark above her headhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Shopping%20woman%20sending%20a%20text%20message%20on%20her%20cell%20phone.jpegShopping woman sending a text message on her cell phoneShopping woman sending a text message on her cell phonehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject material2025-02-10https://www.i-cem.de/cx-kompass/f%C3%BChrung-in-zeiten-von-ki-qualifikation-ist-kein-nice-to-have-sondern-ein-must-havehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/3d%20light%20growing%20human%20social%20network%20and%20leadership%20as%20concept.jpeg3d light growing human social network and leadership as concept3d light growing human social network and leadership as concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Composite%20image%20of%20smiling%20businesswoman%20thinking.jpegComposite image of smiling businesswoman thinkingComposite image of smiling businesswoman thinkinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Image%20of%20a%20succesful%20casual%20business%20woman%20using%20laptop%20during%20meeting.jpegImage of a succesful casual business woman using laptop during meetingImage of a succesful casual business woman using laptop during meetinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Back%20view%20of%20businessman%20looking%20at%20mechanism%20of%20cogwheels.jpegBack view of businessman looking at mechanism of cogwheelsBack view of businessman looking at mechanism of cogwheels2025-06-24https://www.i-cem.de/contact-center-summithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Schneider.jpgStefan SchneiderStefan Schneiderhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Master%20Damovo%20Logo%20CMYK-2.pngMaster Damovo Logo CMYK-2Master Damovo Logo CMYK-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Novomind.pngNovomindNovomindhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/genesys%20logo.pnggenesys logogenesys logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Victor%20Piguet%20(1).jpgVictor Piguet (1)Victor Piguet (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Gr%C3%BCnzner%20(2).jpgStefan Grünzner (2)Stefan Grünzner (2)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/summit_contact_center.pngsummit_contact_centersummit_contact_centerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/tecRacer_Logo_orange.pngtecRacer_Logo_orangetecRacer_Logo_orangehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit.cx%20Logo%20green%20RGB.pnginfinit.cx Logo green RGBinfinit.cx Logo green RGBhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Afshin%20Zamani.jpgAfshin ZamaniAfshin Zamanihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Florian%20Huber.pngFlorian HuberFlorian Huberhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/nice.pngnicenicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/iStock-1330354813%20Kopie%204.jpgiStock-1330354813 Kopie 4iStock-1330354813 Kopie 4https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CCT.jpgCCTCCThttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Matias%20Mu%C3%9Fmacher.jpgMatias MußmacherMatias Mußmacherhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20MUUUH.pngLogo MUUUHLogo MUUUHhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Lumea.pngLumeaLumeahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/novomind.pngnovomindnovomindhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Daniela%20Dilger.jpgDaniela DilgerDaniela Dilgerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Daniel%20Mittendorf.jpgDaniel MittendorfDaniel Mittendorfhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-08-22%20um%2008.31.58.pngBildschirmfoto 2025-08-22 um 08.31.58Bildschirmfoto 2025-08-22 um 08.31.58https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Kai%20M%C3%B6nkemeyer.jpgKai MönkemeyerKai Mönkemeyerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Group%20of%20young%20people%20in%20business%20meeting.jpegGroup of young people in business meetingGroup of young people in business meetinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Prof.%20Dr.%20Nils%20Hafner-1.jpgProf. Dr. Nils Hafner-1Prof. Dr. Nils Hafner-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Ralf%20Wiesmann%20(2).jpgRalf Wiesmann (2)Ralf Wiesmann (2)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/IPDynamics.pngIPDynamicsIPDynamicshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/genesys-1.pnggenesys-1genesys-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Peter%20Linnemann%20(2).jpgPeter Linnemann (2)Peter Linnemann (2)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Spitch.pngSpitchSpitchhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20NiCE_Cognigy_black&blue.svgLogo NiCE_Cognigy_black&blueLogo NiCE_Cognigy_black&bluehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Sophie%20Masurat%20(1).jpgSophie Masurat (1)Sophie Masurat (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Jonas%20Pilling%20(1).jpgJonas Pilling (1)Jonas Pilling (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Christopher%20Uhlig.jpgChristopher UhligChristopher Uhlighttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Damovo%20CCS%202026.pngDamovo CCS 2026Damovo CCS 2026https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Ralf%20M%C3%BChlenh%C3%B6ver.jpgRalf MühlenhöverRalf Mühlenhöverhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Paskal%20Dreppenstedt.jpgPaskal DreppenstedtPaskal Dreppenstedthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Eva%20Ramuschkat.jpgEva RamuschkatEva Ramuschkathttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/ipdynamics.pngipdynamicsipdynamicshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Joachim%20Heinz%20(1).pngJoachim Heinz (1)Joachim Heinz (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn-1.jpgHarald Henn-1Harald Henn-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Roland%20Schmidkunz%20(1).pngRoland Schmidkunz (1)Roland Schmidkunz (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Daniel%20Homm.jpgDaniel HommDaniel Hommhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Cristina%20Ladron.jpgCristina LadronCristina Ladronhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Claus%20Hartherz.jpgClaus HartherzClaus Hartherzhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Niklas%20Bl%C3%A4sing.jpgNiklas BläsingNiklas Bläsinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Ben%20Ellermann.jpgBen EllermannBen Ellermannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Steffen%20Bieker.jpgSteffen BiekerSteffen Biekerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20Sinde%20.jpgFrank Sinde Frank Sinde https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/nice-new-logo.svgnice-new-logonice-new-logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/vier.jpgviervierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/snCOM_Logo_end.jpgsnCOM_Logo_endsnCOM_Logo_endhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Benjamin%20Sommer.jpgBenjamin SommerBenjamin Sommerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Alexander%20Fischer.jpgAlexander FischerAlexander Fischerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Dominic%20Pottisch%20(2).jpgDominic Pottisch (2)Dominic Pottisch (2)2026-10-07https://www.i-cem.de/cx-kompass/angst-ist-kein-guter-ratgeber-auch-nicht-bei-kihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Rainer_Holler_light_VIER_Portrait_1000x1000.jpgRainer_Holler_light_VIER_Portrait_1000x1000Rainer_Holler_light_VIER_Portrait_1000x1000https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20man%20looking%20at%20his%20own%20devil%20demon%20shadow%20concept%20background.jpegBusiness man looking at his own devil demon shadow concept backgroundBusiness man looking at his own devil demon shadow concept background2026-06-19https://www.i-cem.de/projekt-management-basicshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bildschirm%C2%ADfoto%202023-12-28%20um%2011.06.01.pngBildschirm­foto 2023-12-28 um 11.06.01Bildschirm­foto 2023-12-28 um 11.06.01https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria tablehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-10-30https://www.i-cem.de/anbieteruebersicht-customer-service-loesungenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/2023_%20Customer-Service-Landscape%202023-09-05%2009-55-31.jpg2023_ Customer-Service-Landscape 2023-09-05 09-55-312023_ Customer-Service-Landscape 2023-09-05 09-55-31https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-04-26%20um%2009.16.16.pngBildschirmfoto 2025-04-26 um 09.16.16Bildschirmfoto 2025-04-26 um 09.16.162025-12-28https://www.i-cem.de/cx-kompass/learning-on-demand-das-lernkonzept-der-zukunfthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Keep%20Learning%20written%20on%20rural%20road.jpegKeep Learning written on rural roadKeep Learning written on rural roadhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Keep%20Learning%20written%20on%20rural%20road-1.jpegKeep Learning written on rural road-1Keep Learning written on rural road-12023-08-05https://www.i-cem.de/agentic-ai-im-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Modern%20Robotic%20Assistants%20at%20Call%20Center%20Desks.pngModern Robotic Assistants at Call Center DesksModern Robotic Assistants at Call Center Deskshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.2026-06-24https://www.i-cem.de/masterclass-digital-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bildschirm%C2%ADfoto%202023-12-28%20um%2011.06.01.pngBildschirm­foto 2023-12-28 um 11.06.01Bildschirm­foto 2023-12-28 um 11.06.01https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland%20Ruf.jpgRoland RufRoland Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Focused%20classmates%20studying%20together%20and%20using%20laptop%20in%20library.jpegFocused classmates studying together and using laptop in libraryFocused classmates studying together and using laptop in library2026-09-11https://www.i-cem.de/wer-ruft-denn-da-anhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Wer%20ruft%20denn%20da%20an%20-%20Titelbild.jpgWer ruft denn da an - TitelbildWer ruft denn da an - Titelbildhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/Blog%20Background%20CX-Talks%20plain.jpgBlog Background CX-Talks plainBlog Background CX-Talks plain2026-06-10https://www.i-cem.de/cx-kompass/das-uhrwerk-des-kundenservice-einfach-nach-au%C3%9Fen-komplex-im-innerenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Image%20of%20a%20succesful%20casual%20business%20woman%20using%20laptop%20during%20meeting.jpegImage of a succesful casual business woman using laptop during meetingImage of a succesful casual business woman using laptop during meetinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/3d%20light%20growing%20human%20social%20network%20and%20leadership%20as%20concept.jpeg3d light growing human social network and leadership as concept3d light growing human social network and leadership as concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Back%20view%20of%20businessman%20looking%20at%20mechanism%20of%20cogwheels.jpegBack view of businessman looking at mechanism of cogwheelsBack view of businessman looking at mechanism of cogwheelshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Composite%20image%20of%20smiling%20businesswoman%20thinking.jpegComposite image of smiling businesswoman thinkingComposite image of smiling businesswoman thinking2025-06-04https://www.i-cem.de/cx-kompass/was-macht-ein-customer-experience-managerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Happy%20manager%20standing%20with%20his%20arms%20crossed.jpegHappy manager standing with his arms crossedHappy manager standing with his arms crossedhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-07-23https://www.i-cem.de/cx-kompass/die-10-lebensbereiche-der-ecosystem-strategy-maphttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_8_Socialize.pngGraphic_8_SocializeGraphic_8_Socializehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_4_Recreation.pngGraphic_4_RecreationGraphic_4_Recreationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_5_Work.pngGraphic_5_WorkGraphic_5_Workhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_6_Consumption.pngGraphic_6_ConsumptionGraphic_6_Consumptionhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_2_Mobility.pngGraphic_2_MobilityGraphic_2_Mobilityhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_10_Entertainment.pngGraphic_10_EntertainmentGraphic_10_Entertainmenthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_11_Living.pngGraphic_11_LivingGraphic_11_Livinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_1_E2H.pngGraphic_1_E2HGraphic_1_E2Hhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Julian%20Kawohl.jpegJulian KawohlJulian Kawohlhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_7_Spirituality.pngGraphic_7_SpiritualityGraphic_7_Spiritualityhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_9_Education.pngGraphic_9_EducationGraphic_9_Educationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Young%20woman%20holding%20in%20her%20hand%20a%20glowing%20earth%20globe%2c%20Elements%20of%20this%20image%20furnished%20by%20NASA.jpegYoung woman holding in her hand a glowing earth globe, Elements of this image furnished by NASAYoung woman holding in her hand a glowing earth globe, Elements of this image furnished by NASAhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_3_Health.pngGraphic_3_HealthGraphic_3_Health2022-08-11https://www.i-cem.de/cx-kompass/was-agentic-ai-im-customer-service-bedeutethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Knstliche%20Agenten%20sitzen%20gemeinsam%20mit%20Menschen%20in%20einem%20Call%20Center.pngKnstliche Agenten sitzen gemeinsam mit Menschen in einem Call CenterKnstliche Agenten sitzen gemeinsam mit Menschen in einem Call Center2026-01-26https://www.i-cem.de/kommunikationskompetenz-f%C3%BCr-cx-managerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria tablehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Holger%20G%C3%B6del.jpgHolger GödelHolger Gödelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building place2025-07-29https://www.i-cem.de/cx-kompass/die-macht-der-datenanalyse-f%C3%BCr-customer-experience-managementhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Working%20business%20woman%20with%20global%20reports%20and%20stock%20market%20change%20concept.jpegWorking business woman with global reports and stock market change conceptWorking business woman with global reports and stock market change concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/peter%20pirner_prev_ui.pngpeter pirner_prev_uipeter pirner_prev_ui2024-06-10https://www.i-cem.de/cx-kompass/smarte-servicearchitektur-vom-bot-zur-ai-native-organisationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Hellerich-1.pngThomas Hellerich-1Thomas Hellerich-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20of%20young%20man%20in%20glasses%20with%20beard%20making%20blueprints%20on%20computer.jpegCloseup of young man in glasses with beard making blueprints on computerCloseup of young man in glasses with beard making blueprints on computer2026-07-03https://www.i-cem.de/88fc00fe-2a0f-417c-af24-1a205f655b432025-02-27https://www.i-cem.de/cx-kompass/sollten-wir-unsere-kunden-und-kundinnen-wirklich-begeistern-und-wenn-ja-wie-funktioniert-das-eigentlichhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/susanne%20Ogorman%20quadratisch.jpgsusanne Ogorman quadratischsusanne Ogorman quadratischhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/susanne%20ogorman%20schweben.jpgsusanne ogorman schwebensusanne ogorman schwebenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/susanne%20leere%20episode.jpgsusanne leere episodesusanne leere episode2026-06-17https://www.i-cem.de/cx-kompass/kunden-erleben-wege-keine-prozesse-warum-customer-journeys-entscheidend-f%C3%BCr-gute-cx-sind-https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Empty%20asphalt%20road%20and%20sun%20rising%20at%20skyline.jpegEmpty asphalt road and sun rising at skylineEmpty asphalt road and sun rising at skylinehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Leonie%20Stolz.jpgLeonie StolzLeonie Stolz2026-01-27https://www.i-cem.de/cx-kompass/die-eigentliche-disruption-ist-nicht-ki-im-contact-center-sondern-ki-vor-dem-contact-centerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smartphone%20with%20finance%20and%20market%20icons%20and%20symbols%20concept.jpegSmartphone with finance and market icons and symbols conceptSmartphone with finance and market icons and symbols concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-06-25https://www.i-cem.de/cx-kompass/was-ist-eigentlich-customer-journey-mappinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Customer%20Journey%20Mapping.jpegCustomer Journey MappingCustomer Journey Mappinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2025-12-28https://www.i-cem.de/cx-kompass/product-as-a-service-paas-neue-marktchancen-besserer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Product%20as%20a%20Service%20-%20Grafik%20Vor%20und%20Nachteile.jpgProduct as a Service - Grafik Vor und NachteileProduct as a Service - Grafik Vor und Nachteilehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Young%20businessman%20in%20suit%20carrying%20big%20stack%20of%20carton%20boxes.jpegYoung businessman in suit carrying big stack of carton boxesYoung businessman in suit carrying big stack of carton boxeshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Product%20as%20a%20Service%20-%20Grafik%20Definition.jpgProduct as a Service - Grafik DefinitionProduct as a Service - Grafik Definition2022-10-28https://www.i-cem.de/customer-service-summit-2026https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Daniel%20Homm.jpgDaniel HommDaniel Hommhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Ulrich%20Hoffmann.jpgUlrich HoffmannUlrich Hoffmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Niklas%20Bl%C3%A4sing.jpgNiklas BläsingNiklas Bläsinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Outlook-ti2ic4kt.pngOutlook-ti2ic4ktOutlook-ti2ic4kthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/summit-03.pngsummit-03summit-03https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/VIER_Logo_orange%20(RGB)-1.pngVIER_Logo_orange (RGB)-1VIER_Logo_orange (RGB)-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Franz%20Peter%20Altemeier.jpgFranz Peter AltemeierFranz Peter Altemeierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Schneider.pngStefan SchneiderStefan Schneiderhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Peter%20Pirner.jpgPeter PirnerPeter Pirnerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Prof.%20Dr.%20Peter%20Gentsch.jpgProf. Dr. Peter GentschProf. Dr. Peter Gentschhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Dr.%20Jens%20Eckhardt.jpgDr. Jens EckhardtDr. Jens Eckhardthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/communication%20technology%20mobile%20phone%20high%20tech%20concept.%20Happy%20man%20using%20texting%20on%20smartphone%20social%20media%20application%20icons%20flying%20out%20of%20cellphone%20isolated%20grey%20wall%20background.%204g%20data%20plan.jpegcommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data plancommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data planhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Profilbild%20Katja%20Schlootz%20Kopie.jpegProfilbild Katja Schlootz KopieProfilbild Katja Schlootz Kopiehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/gr%C3%BCnzner%20nez.jpggrünzner nezgrünzner nezhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit.cx%20Logo%20green%20RGB.pnginfinit.cx Logo green RGBinfinit.cx Logo green RGBhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/300ppi__servistio_Partnerlogo_ServiceNow_Color.png300ppi__servistio_Partnerlogo_ServiceNow_Color300ppi__servistio_Partnerlogo_ServiceNow_Colorhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Jens%20Leucke.jpgJens LeuckeJens Leuckehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog.pngcrealogcrealoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Bucher%20und%20Suter.pngLogo Bucher und SuterLogo Bucher und Suterhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/HubSpot-Logo.svgHubSpot-LogoHubSpot-Logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Kai%20Braband%20(1).jpgKai Braband (1)Kai Braband (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Stefan%20Gr%C3%BCnzner.jpgStefan GrünznerStefan Grünznerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Thomas%20Cohrs.jpgThomas CohrsThomas Cohrshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Stefan%20Riesel%20(1).jpgStefan Riesel (1)Stefan Riesel (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Ralf%20Graf.jpgRalf GrafRalf Grafhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Verint.jpgVerintVerinthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Multiethnic%20group%20of%20happy%20business%20people%20working%20together%20in%20office.jpegMultiethnic group of happy business people working together in officeMultiethnic group of happy business people working together in officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Bruno%20Gr%C3%BCnig.jpgBruno GrünigBruno Grünighttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/iStock-923079848%20Kopie-1.jpgiStock-923079848 Kopie-1iStock-923079848 Kopie-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Andreas%20Weick.jpgAndreas WeickAndreas Weickhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/New%20Variant%20Creation.pngNew Variant CreationNew Variant Creationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/NiCE_Cognigy_black&blue.svgNiCE_Cognigy_black&blueNiCE_Cognigy_black&bluehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Be%20Prepared%20sign%20with%20sky%20background.jpegBe Prepared sign with sky backgroundBe Prepared sign with sky backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Benjamin%20Gebauer%20(1).pngBenjamin Gebauer (1)Benjamin Gebauer (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/aircall_logo_default_rgb.svgaircall_logo_default_rgbaircall_logo_default_rgbhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/ccv-1.pngccv-1ccv-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/RUF%20Ranking2025.jpgRUF Ranking2025RUF Ranking2025https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Olaf%20Hansen.pngOlaf HansenOlaf Hansenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/L%C3%A9o%20Fang-Tribalat.jpgLéo Fang-TribalatLéo Fang-Tribalathttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/CCT%20300x300.pngCCT 300x300CCT 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Selin%20Gueven.jpgSelin GuevenSelin Guevenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/DDV_Logo_300dpi_RGB.jpg.pngDDV_Logo_300dpi_RGB.jpgDDV_Logo_300dpi_RGB.jpghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Vendor%20Battle%20NUR%20LOGOs.jpgVendor Battle NUR LOGOsVendor Battle NUR LOGOshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX_Talks.jpgCX_TalksCX_Talkshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland%20Ruf%20(1).pngRoland Ruf (1)Roland Ruf (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Alex%20Fischer.jpgAlex FischerAlex Fischerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/ccf_logo.pngccf_logoccf_logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Kloos.pngMichael KloosMichael Kloos2026-09-10https://www.i-cem.de/cx-kompass/warum-sind-online-konferenzen-aus-dem-gesch%C3%A4ftsalltag-nicht-mehr-weg-zu-denkenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Workplace%20with%20tablet%20pc%20showing%20calendar%20and%20a%20cup%20of%20coffee%20on%20a%20wooden%20work%20table%20close-up.jpegWorkplace with tablet pc showing calendar and a cup of coffee on a wooden work table close-upWorkplace with tablet pc showing calendar and a cup of coffee on a wooden work table close-uphttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-19https://www.i-cem.de/cx-kompass/agentic-ai-im-kundenservice-wie-autonome-ki-systeme-die-customer-experience-neu-definierenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Computer%20Chips%20Design.pngComputer Chips DesignComputer Chips Designhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elements2026-04-04https://www.i-cem.de/cx-kompass/digitales-lernen-als-erfolgreiche-lernstrategiehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Young%20teacher%20browsing%20the%20internet%20through%20laptop%20inside%20the%20classroom.jpegYoung teacher browsing the internet through laptop inside the classroomYoung teacher browsing the internet through laptop inside the classroomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20800x459%20Portrait.jpgFrank 800x459 PortraitFrank 800x459 Portrait2023-01-16https://www.i-cem.de/cx-kompass/wesentliche-inhalte-moderner-servicetrainingshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Needaheartbeat.jpgNeedaheartbeatNeedaheartbeathttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-19https://www.i-cem.de/customer-service-summit/2025https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Levin%20Gust.pngLevin GustLevin Gusthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Daniel%20Homm.jpgDaniel HommDaniel Hommhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Kloos.pngMichael KloosMichael Klooshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/ccf_logo.pngccf_logoccf_logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Prof.%20Dr.%20Matthias%20Gouthier.jpgProf. Dr. Matthias GouthierProf. Dr. Matthias Gouthierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Anne%20Schilling.pngAnne SchillingAnne Schillinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland%20Ruf%20(1).pngRoland Ruf (1)Roland Ruf (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/parloa.jpgparloaparloahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sebastian%20de%20Lanck-Thimm%20(1).pngSebastian de Lanck-Thimm (1)Sebastian de Lanck-Thimm (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Multiethnic%20group%20of%20happy%20business%20people%20working%20together%20in%20office.jpegMultiethnic group of happy business people working together in officeMultiethnic group of happy business people working together in officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/TP-1.jpgTP-1TP-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Svenja%20Kinzel.pngSvenja KinzelSvenja Kinzelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20cx%20logo.pnginfinit cx logoinfinit cx logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Schneider.pngStefan SchneiderStefan Schneiderhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Christina%20Santo.pngChristina SantoChristina Santohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Lena%20Kurzmann.pngLena KurzmannLena Kurzmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/VIER-1.pngVIER-1VIER-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Anke%20Schramm.pngAnke SchrammAnke Schrammhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog.jpgcrealogcrealoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/CCT%20300x300.pngCCT 300x300CCT 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Timo%20Reis.pngTimo ReisTimo Reishttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Sascha%20Wollenberg.pngSascha WollenbergSascha Wollenberghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Heike%20Leise.jpgHeike LeiseHeike Leisehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Selina%20Zirbes.pngSelina ZirbesSelina Zirbeshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Alex%20Fischer.pngAlex FischerAlex Fischerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Joachim%20Heinz-2.jpgJoachim Heinz-2Joachim Heinz-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/summit-03.pngsummit-03summit-03https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Ralf%20M%C3%BChlenh%C3%B6ver.pngRalf MühlenhöverRalf Mühlenhöverhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Olaf%20Hansen.pngOlaf HansenOlaf Hansenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Carina%20Zehetmaier.jpgCarina ZehetmaierCarina Zehetmaierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Benjamin%20Gebauer%20(1).pngBenjamin Gebauer (1)Benjamin Gebauer (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/gr%C3%BCnzner%20nez.jpggrünzner nezgrünzner nezhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Maik%20Gastel-Nettey.pngMaik Gastel-NetteyMaik Gastel-Netteyhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/communication%20technology%20mobile%20phone%20high%20tech%20concept.%20Happy%20man%20using%20texting%20on%20smartphone%20social%20media%20application%20icons%20flying%20out%20of%20cellphone%20isolated%20grey%20wall%20background.%204g%20data%20plan.jpegcommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data plancommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data planhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/ccv-1.pngccv-1ccv-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/iStock-923079848%20Kopie-1.jpgiStock-923079848 Kopie-1iStock-923079848 Kopie-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Dirk%20Egelseer.pngDirk EgelseerDirk Egelseer2025-09-30https://www.i-cem.de/cx-kompass/was-ist-eigentlich-voice-of-the-customer-vochttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/The%20image%20depicts%20a%20modern%20office%20space%20filled%20with%20soft%2c%20natural%20light%20filtering%20through%20large%20windows.jpegThe image depicts a modern office space filled with soft, natural light filtering through large windowsThe image depicts a modern office space filled with soft, natural light filtering through large windowshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Multi%20ethnic%20group%20of%20succesful%20creative%20business%20people%20using%20a%20laptop%20during%20candid%20meeting.jpegMulti ethnic group of succesful creative business people using a laptop during candid meetingMulti ethnic group of succesful creative business people using a laptop during candid meeting2025-02-18https://www.i-cem.de/cx-kompass/cex-trendradar-2024-customer-experience-zwischen-ai-euphorie-und-m%C3%BChevoller-kulturarbeithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/333.png333333https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-12-28https://www.i-cem.de/i-cem-livehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/University%20student%20mixing%20audio%20in%20a%20studio%20of%20a%20radio.jpegUniversity student mixing audio in a studio of a radioUniversity student mixing audio in a studio of a radiohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX-Talks%20Cover.jpgCX-Talks CoverCX-Talks Coverhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-05-21https://www.i-cem.de/cx-dialog/2024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Slawa%20Eigenser.jpegSlawa EigenserSlawa Eigenserhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Maxie-Schmidt.pngMaxie-SchmidtMaxie-Schmidthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Silvana%20Buljan_Portrait%20Canada.jpegSilvana Buljan_Portrait CanadaSilvana Buljan_Portrait Canadahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Thomas%20Scha%CC%88ffer.jpgThomas SchäfferThomas Schäfferhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/benjamin-k%C3%B6llermeier.1024x1024.jpgbenjamin-köllermeier.1024x1024benjamin-köllermeier.1024x1024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/8-01-06-01_moveXM-Logo%2BClaim-schwarz_%C3%B6ffentlich.png8-01-06-01_moveXM-Logo+Claim-schwarz_öffentlich8-01-06-01_moveXM-Logo+Claim-schwarz_öffentlichhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Heiko%20Kuhn.jpgHeiko KuhnHeiko Kuhnhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Mathis%20Nino.pngMathis NinoMathis Ninohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Happy%20student%20using%20laptop%20in%20campus.jpegHappy student using laptop in campusHappy student using laptop in campushttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Markus20658%20copy.jpgMarkus20658 copyMarkus20658 copyhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/cx%202024.jpegcx 2024cx 2024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/saskia%20unite.jpgsaskia unitesaskia unitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Holger_von_Seherr_Thoss_freigestellt.pngHolger_von_Seherr_Thoss_freigestelltHolger_von_Seherr_Thoss_freigestellthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle.jpgStefan KolleStefan Kollehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nils%20Hafner.pngNils HafnerNils Hafnerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/ServiceNow_logo_CMYK_BL_Green.jpgServiceNow_logo_CMYK_BL_GreenServiceNow_logo_CMYK_BL_Greenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/VIER-1.pngVIER-1VIER-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sprinklr-Logo-PrimaryUse-Positive-RBG%20(3).pngSprinklr-Logo-PrimaryUse-Positive-RBG (3)Sprinklr-Logo-PrimaryUse-Positive-RBG (3)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Markus_Mierzwa.pngMarkus_MierzwaMarkus_Mierzwahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/gr%C3%BCnzner%20nez.jpggrünzner nezgrünzner nezhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20cx%20logo.pnginfinit cx logoinfinit cx logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Moritz_Wohlers_Seismic.jpgMoritz_Wohlers_SeismicMoritz_Wohlers_Seismichttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/markus%20Lange.jpgmarkus Langemarkus Langehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Dr.%20Ralf%20Nikolai.jpgDr. Ralf NikolaiDr. Ralf Nikolaihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Jan%20Christian_klein-1.jpgJan Christian_klein-1Jan Christian_klein-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Howald%20Helene.jpgHowald HeleneHowald Helenehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stephan_G%C3%BCrtler_60106.jpgStephan_Gürtler_60106Stephan_Gürtler_601062024-05-20https://www.i-cem.de/cx-kompass/woran-erkennst-du-einen-echten-cx-expertenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/New%20Variant%20Creation.pngNew Variant CreationNew Variant Creationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Be%20Prepared%20sign%20with%20sky%20background.jpegBe Prepared sign with sky backgroundBe Prepared sign with sky backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Successful%20confident%20businessmen%20standing%20in%20line.%20Progress%20in%20career.jpegSuccessful confident businessmen standing in line. Progress in careerSuccessful confident businessmen standing in line. Progress in career2026-09-18https://www.i-cem.de/cx-kompass/qualit%C3%A4t-als-erfolgsrezept-im-contact-center-ein-blick-auf-qualit%C3%A4tsmessungen-und-instrumentehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Composite%20image%20of%20smiling%20businesswoman%20thinking.jpegComposite image of smiling businesswoman thinkingComposite image of smiling businesswoman thinkinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-01-31https://www.i-cem.de/cx-kompass/kundenservice-im-fokus-wenn-personalisierung-zu-einem-%C3%A4rgernis-wirdhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Blogbeitrag%20Personalisation.webpBlogbeitrag PersonalisationBlogbeitrag Personalisationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-01-26https://www.i-cem.de/digitalisierung-und-ki-im-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria tablehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland%20Ruf%20(1).pngRoland Ruf (1)Roland Ruf (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building place2025-10-14https://www.i-cem.de/cx-kompass/kundenbesessenheit-was-wirklich-z%C3%A4hlthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Pretty%20waitress%20serving%20happy%20customer%20at%20the%20coffee%20shop.jpegPretty waitress serving happy customer at the coffee shopPretty waitress serving happy customer at the coffee shophttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo_KVD_Service_Verband_RGB.jpgLogo_KVD_Service_Verband_RGBLogo_KVD_Service_Verband_RGB2022-03-16https://www.i-cem.de/customer-experience-weekhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Novomind.pngNovomindNovomindhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kein%20Titel%20(Pr%C3%A4sentation)%20(2).jpgKein Titel (Präsentation) (2)Kein Titel (Präsentation) (2)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Joachim%20Heinz-2.jpgJoachim Heinz-2Joachim Heinz-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20horizontal%20green%202019%20B550%20square%20white%20BG.jpginfinit horizontal green 2019 B550 square white BGinfinit horizontal green 2019 B550 square white BGhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Hellerich.pngThomas HellerichThomas Hellerichhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Oliver-Kern-hoch_klein_zoom.pngOliver-Kern-hoch_klein_zoomOliver-Kern-hoch_klein_zoomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/GMT_Logo_TP_Infinity_NoTag_Feb24.pngGMT_Logo_TP_Infinity_NoTag_Feb24GMT_Logo_TP_Infinity_NoTag_Feb24https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Richard%20Prochazka.jpegRichard ProchazkaRichard Prochazkahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Michael%20Kloos.jpgMichael KloosMichael Klooshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Tanja%20Schwab.jpgTanja SchwabTanja Schwabhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Samhammer.pngLogo SamhammerLogo Samhammerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/content%20guru%20300x300.pngcontent guru 300x300content guru 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Tobias%20Meyn.jpgTobias MeynTobias Meynhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Odonovan.pngOdonovanOdonovanhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/RUF_Beratung-Logo%20klein.jpgRUF_Beratung-Logo kleinRUF_Beratung-Logo kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Matias%20Mu%C3%9Fmacher.jpgMatias MußmacherMatias Mußmacherhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Patrica%20Hyland.jpegPatrica HylandPatrica Hylandhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn-2.jpgHarald Henn-2Harald Henn-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Anika%20Tannebaum-1.pngAnika Tannebaum-1Anika Tannebaum-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Marechal.pngStefan MarechalStefan Marechalhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog.pngcrealogcrealoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Klos_Daniela.jpgKlos_DanielaKlos_Danielahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Johannes%20Wicht-1.jpgJohannes Wicht-1Johannes Wicht-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/paulus%20logo.pngpaulus logopaulus logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle%20(2)-1.jpgStefan Kolle (2)-1Stefan Kolle (2)-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Marc%20Walther.jpgMarc WaltherMarc Walther2026-09-25https://www.i-cem.de/customer-experience-week/19https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/GMT_Logo_Teleperformance_Without%20Tagline_CMYK_Reduced_Version_Black_NoSignature.pngGMT_Logo_Teleperformance_Without Tagline_CMYK_Reduced_Version_Black_NoSignatureGMT_Logo_Teleperformance_Without Tagline_CMYK_Reduced_Version_Black_NoSignaturehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/novomind%20logo.jpgnovomind logonovomind logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/paulus%20logo.pngpaulus logopaulus logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Forsta%20logo%20300x300%20wei%C3%9F.pngForsta logo 300x300 weißForsta logo 300x300 weißhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/FO%20thomas_doeschl_Portrait_VIER.jpgFO thomas_doeschl_Portrait_VIERFO thomas_doeschl_Portrait_VIERhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400.jpgFO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Jakov%20Cavar%20Portrait.jpgJakov Cavar PortraitJakov Cavar Portraithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bornemann.gif.gifBornemann.gifBornemann.gifhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/pia%20jakobson.jpgpia jakobsonpia jakobsonhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Klaus%20Carnein%20S.jpgKlaus Carnein SKlaus Carnein Shttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Double%20exposure%20of%20businessman%20shows%20modern%20technology%20as%20concept.jpegDouble exposure of businessman shows modern technology as conceptDouble exposure of businessman shows modern technology as concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan_Janssen_Seismic.jpegStefan_Janssen_SeismicStefan_Janssen_Seismichttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Chantal_Regier_neu.jpgChantal_Regier_neuChantal_Regier_neuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/woman%20hand%20pressing%20shopping%20cart%20icon.jpegwoman hand pressing shopping cart iconwoman hand pressing shopping cart iconhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/benjamin%20gebauer.jpgbenjamin gebauerbenjamin gebauerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Heinrich%20Eekens.jpgHeinrich EekensHeinrich Eekenshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20magic%20manuals.pngLogo magic manualsLogo magic manualshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/novomind_Foto_Franziska%20Dempt.jpgnovomind_Foto_Franziska Demptnovomind_Foto_Franziska Dempthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/VIER-1.pngVIER-1VIER-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Roman%20Salem.jpgRoman SalemRoman Salemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202023-07-01%20um%2017.43.52.pngBildschirm­foto 2023-07-01 um 17.43.52Bildschirm­foto 2023-07-01 um 17.43.52https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20horizontal%20green%202019%20B550%20square%20white%20BG.jpginfinit horizontal green 2019 B550 square white BGinfinit horizontal green 2019 B550 square white BG2024-05-20https://www.i-cem.de/cx-kompass/die-f%C3%BCnf-gr%C3%B6%C3%9Ften-herausforderungen-bei-der-einf%C3%BChrung-von-agentic-ai-im-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Knstliche%20Agenten%20sitzen%20gemeinsam%20mit%20Menschen%20in%20einem%20Call%20Center.pngKnstliche Agenten sitzen gemeinsam mit Menschen in einem Call CenterKnstliche Agenten sitzen gemeinsam mit Menschen in einem Call Centerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2025-12-06https://www.i-cem.de/cx-kompass/die-zukunft-des-kundenservice-voice-und-automatisierunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Equalizer%20sound%20wave%20background%20theme.%20Colour%20illustration.-1.jpegEqualizer sound wave background theme. Colour illustration.-1Equalizer sound wave background theme. Colour illustration.-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-06-17https://www.i-cem.de/cx-kompass/technologie-und-menschlichkeit-im-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Puzzle%20head%20brain%20concept%20as%20a%20human%20face%20profile%20made%20from%20crumpled%20white%20paper%20with%20a%20jigsaw%20piece%20cut%20out%20on%20a%20rustic%20old%20wood%20background%20as%20a%20mental%20health%20symbol..jpegPuzzle head brain concept as a human face profile made from crumpled white paper with a jigsaw piece cut out on a rustic old wood background as a mental health symbol.Puzzle head brain concept as a human face profile made from crumpled white paper with a jigsaw piece cut out on a rustic old wood background as a mental health symbol.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Annika%20Schmidt.pngAnnika SchmidtAnnika Schmidt2026-01-19https://www.i-cem.de/cx-kompass/zukunftssicheres-cx-management-10-schritte-zum-erfolghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Long%20exposure%20taken%20in%20the%20Fort%20McHenry%20Tunnel%2c%20Baltimore%2c%20Maryland..jpegLong exposure taken in the Fort McHenry Tunnel, Baltimore, Maryland.Long exposure taken in the Fort McHenry Tunnel, Baltimore, Maryland.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Oliver%20Kern.jpgOliver KernOliver Kernhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-12-02https://www.i-cem.de/customer-service-week/17https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland%20Ruf%20(1).pngRoland Ruf (1)Roland Ruf (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20Sinde%20.jpgFrank Sinde Frank Sinde https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Jurisch.jpgMichael JurischMichael Jurischhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/odo_logo_cmyk.pngodo_logo_cmykodo_logo_cmykhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Benjamin%20Gebauer-1.jpgBenjamin Gebauer-1Benjamin Gebauer-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Alexander%20Fischer.jpgAlexander FischerAlexander Fischerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit.cx%20Logo%20green%20RGB.pnginfinit.cx Logo green RGBinfinit.cx Logo green RGBhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Patrica%20Hyland.jpegPatrica HylandPatrica Hylandhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Kloos-1.jpgMichael Kloos-1Michael Kloos-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Georg%20B%C3%B6ning.jpegGeorg BöningGeorg Böninghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ruf.pngRufRufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Picture%20Sarah-C%C3%A9line%20Schubert.jpg.jpegPicture Sarah-Céline Schubert.jpgPicture Sarah-Céline Schubert.jpghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Aristech%20Logo.pngAristech LogoAristech Logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Cornelius%20Pfohl.jpegCornelius PfohlCornelius Pfohlhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Novomind.pngNovomindNovomindhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Mike%20Ullrich%20Objektkultur.jpgMike Ullrich ObjektkulturMike Ullrich Objektkulturhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(22).jpgDesign ohne Titel (22)Design ohne Titel (22)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Hellerich-1.pngThomas Hellerich-1Thomas Hellerich-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/PauckPartners.pngPauckPartnersPauckPartnershttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle%20(2)-1.jpgStefan Kolle (2)-1Stefan Kolle (2)-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(21).jpgDesign ohne Titel (21)Design ohne Titel (21)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Spitch.pngSpitchSpitchhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ralf%20Voigt.jpegRalf VoigtRalf Voigthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Marc%20Ohlmann-1.jpgMarc Ohlmann-1Marc Ohlmann-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ulrich%20Hoffmann.jpegUlrich HoffmannUlrich Hoffmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Holger%20Heinze-1.pngHolger Heinze-1Holger Heinze-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/GMT_Logo_TP_Infinity_NoTag_Feb24.pngGMT_Logo_TP_Infinity_NoTag_Feb24GMT_Logo_TP_Infinity_NoTag_Feb24https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Objektkultur%20Logo.svgObjektkultur LogoObjektkultur Logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Iskander%20Business%20Partner.jpegIskander Business PartnerIskander Business Partnerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Tobias%20Meyn.jpgTobias MeynTobias Meynhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog.pngcrealogcrealoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Paulus%20result.pngPaulus resultPaulus resulthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo_servistio_Triangle_mit_Claim_dark.svgLogo_servistio_Triangle_mit_Claim_darkLogo_servistio_Triangle_mit_Claim_darkhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Samhammer.pngLogo SamhammerLogo Samhammer2026-09-10https://www.i-cem.de/cx-kompass/was-ist-eigentlich-digital-customer-experiencehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/The%20image%20depicts%20a%20modern%20digital%20workspace%2c%20showcasing%20a%20sleek%2c%20minimalist%20desk%20setup.jpegThe image depicts a modern digital workspace, showcasing a sleek, minimalist desk setupThe image depicts a modern digital workspace, showcasing a sleek, minimalist desk setuphttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-01-26https://www.i-cem.de/customer-service-magazin-2024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Magazin%202024.pngCustomer Service Magazin 2024Customer Service Magazin 2024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-04-07https://www.i-cem.de/customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Portrait%20of%20beautiful%20customer%20service%20representative.jpegPortrait of beautiful customer service representativePortrait of beautiful customer service representativehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20of%20young%20man%20in%20glasses%20with%20beard%20making%20blueprints%20on%20computer.jpegCloseup of young man in glasses with beard making blueprints on computerCloseup of young man in glasses with beard making blueprints on computerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/field%20of%20spring%20grass%20and%20forest.jpegfield of spring grass and forestfield of spring grass and forest2026-06-21always0.6https://www.i-cem.de/cx-kompass/das-erlebnis-z%C3%A4hlt-nicht-die-technologie-dahinterhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Portrait%20side%20profile%20happy%20beautiful%20woman%20thinking%20looking%20up%20isolated%20on%20grey%20wall%20background%20with%20copy%20space.%20Human%20face%20expressions%2c%20emotions%2c%20feelings%2c%20body%20language%2c%20perception.jpegPortrait side profile happy beautiful woman thinking looking up isolated on grey wall background with copy space. Human face expressions, emotions, feelings, body language, perceptionPortrait side profile happy beautiful woman thinking looking up isolated on grey wall background with copy space. Human face expressions, emotions, feelings, body language, perceptionhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-04-30https://www.i-cem.de/cx-kompass/die-welt-digitalisiert-ihre-contact-center-deutschland-baut-burgenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/a%20castle%20made%20of%20idividual%20biscuits.jpga castle made of idividual biscuitsa castle made of idividual biscuits2023-06-13https://www.i-cem.de/cx-kompass/voice-agents-im-kundenservice-was-kundinnen-wirklich-wollenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/MUUUH!%20Voice%20Studie%202026_Key%20Visual.pngMUUUH! Voice Studie 2026_Key VisualMUUUH! Voice Studie 2026_Key Visualhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-03-27https://www.i-cem.de/cx-kompass/agentic-ai-zukunft-des-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Back%20view%20of%20businessman%20looking%20at%20mechanism%20of%20cogwheels-1.jpegBack view of businessman looking at mechanism of cogwheels-1Back view of businessman looking at mechanism of cogwheels-12026-01-26https://www.i-cem.de/cx-kompass/bullshit-bingo-uncovered-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Bingo!%20placard%20with%20bokeh%20background.jpegBingo! placard with bokeh backgroundBingo! placard with bokeh backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Leonie%20Stolz.jpgLeonie StolzLeonie Stolz2026-06-17https://www.i-cem.de/cx-kompass/welche-rolle-spielen-virtuelle-events-im-b2b-sales-cyclehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20team%20having%20video%20conference%20in%20the%20conference%20room.jpegBusiness team having video conference in the conference roomBusiness team having video conference in the conference roomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-01-26https://www.i-cem.de/cx-kompass/braucht-es-unternehmens-chatbots-ueberhaupt-nochhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Be%20Prepared%20sign%20with%20sky%20background.jpegBe Prepared sign with sky backgroundBe Prepared sign with sky backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/New%20Variant%20Creation.pngNew Variant CreationNew Variant Creationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sophie%20Hundertmark-1.jpgSophie Hundertmark-1Sophie Hundertmark-12026-09-03https://www.i-cem.de/cx-kompass/warum-guter-customer-service-nicht-automatisch-auf-die-customer-experience-einzahlthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Image%20of%20businesswoman%20balancing%20with%20items%20in%20palms.jpegImage of businesswoman balancing with items in palmsImage of businesswoman balancing with items in palms2023-05-03https://www.i-cem.de/cx-kompass/kundenservice-2030-ki-menschen-neues-service-modellhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(73).jpgDesign ohne Titel (73)Design ohne Titel (73)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-07-15https://www.i-cem.de/cx-kompass/qualit%C3%A4tsmanagement-im-kundenservice-von-der-schnecke-zum-fr%C3%BChwarnsystemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Green%20background%20DNA%20Helix%20squares%20and%20text.jpegGreen background DNA Helix squares and textGreen background DNA Helix squares and texthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Customer%20Service%20Robots%20Reading%20Recipe%20Book.pngCustomer Service Robots Reading Recipe BookCustomer Service Robots Reading Recipe Bookhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20portrait%20young%20annoyed%20angry%20woman%20with%20bad%20attitude%20giving%20talk%20to%20hand%20gesture%20with%20palm%20outward%20isolated%20grey%20wall%20background.%20Negative%20human%20emotion%20face%20expression%20feeling%20body%20language-1.jpegCloseup portrait young annoyed angry woman with bad attitude giving talk to hand gesture with palm outward isolated grey wall background. Negative human emotion face expression feeling body language-1Closeup portrait young annoyed angry woman with bad attitude giving talk to hand gesture with palm outward isolated grey wall background. Negative human emotion face expression feeling body language-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Joachim%20Heinz%20neu.jpgJoachim Heinz neuJoachim Heinz neuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Handsome%20young%20man%20sitting%20in%20dark%20room%20and%20using%20computer.jpegHandsome young man sitting in dark room and using computerHandsome young man sitting in dark room and using computer2026-10-16https://www.i-cem.de/cx-kompass/digitale-souver%C3%A4nit%C3%A4t-in-der-kundenkommunikationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Foto_Natascha%20Hoffmeister_Quadrat%20Kopie.jpgFoto_Natascha Hoffmeister_Quadrat KopieFoto_Natascha Hoffmeister_Quadrat Kopiehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Happy%20manager%20standing%20with%20his%20arms%20crossed.jpegHappy manager standing with his arms crossedHappy manager standing with his arms crossedhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/3D%20chain%20breaking%20-%20isolated%20over%20a%20white%20background.jpeg3D chain breaking - isolated over a white background3D chain breaking - isolated over a white backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/hand%20drawing%20graph%20chart%20and%20business%20strategy%20as%20concept.jpeghand drawing graph chart and business strategy as concepthand drawing graph chart and business strategy as concept2026-06-17https://www.i-cem.de/was-sind-die-wichtisten-customer-experience-management-kpishttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20portrait%20perplexed%20young%20man%20looking%20at%20smart%20phone%20seeing%20bad%20news%20or%20photos%20with%20confused%20emotion%20on%20his%20face%20isolated%20on%20gray%20wall%20background.%20Human%20reaction%2c%20expression.jpegCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expressionCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expressionhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Background%20image%20with%20media%20screen.%20Diagrams%20and%20graphs.jpegBackground image with media screen. Diagrams and graphsBackground image with media screen. Diagrams and graphshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Pretty%20young%20woman%20making%20a%20decision%20with%20arrows%20and%20question%20mark%20above%20her%20head.jpegPretty young woman making a decision with arrows and question mark above her headPretty young woman making a decision with arrows and question mark above her headhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/top%20view%20of%20businessman%20hand%20working%20with%20modern%20technology%20and%20digital%20layer%20effect%20as%20business%20strategy%20concept-1.jpegtop view of businessman hand working with modern technology and digital layer effect as business strategy concept-1top view of businessman hand working with modern technology and digital layer effect as business strategy concept-12026-06-13https://www.i-cem.de/cx-kompass/omnichannel-l%C3%B6sungen-im-vormarsch-braucht-es-noch-eigenst%C3%A4ndige-workforce-management-softwarehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/friendly%20customer%20service%20woman%20smiling%20at%20her%20office-1.jpegfriendly customer service woman smiling at her office-1friendly customer service woman smiling at her office-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Julia%20Ullrich%202022%20klein.pngJulia Ullrich 2022 kleinJulia Ullrich 2022 kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/friendly%20customer%20service%20woman%20smiling%20at%20her%20office.jpegfriendly customer service woman smiling at her officefriendly customer service woman smiling at her office2024-06-27https://www.i-cem.de/masterclass-wissensmanagementhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Focused%20classmates%20studying%20together%20and%20using%20laptop%20in%20library.jpegFocused classmates studying together and using laptop in libraryFocused classmates studying together and using laptop in libraryhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Ulrich-1.pngThomas Ulrich-1Thomas Ulrich-12026-10-04https://www.i-cem.de/cx-kompass/agentic-ai-im-service-vom-kontakt-zur-vertriebschancehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Georg%20B%C3%B6ning.jpegGeorg BöningGeorg Böninghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.2026-07-28https://www.i-cem.de/digital-workforcehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Businessman%20hand%20using%20mobile%20phone%20with%20digital%20layer%20effect%20as%20business%20strategy%20concept.jpegBusinessman hand using mobile phone with digital layer effect as business strategy conceptBusinessman hand using mobile phone with digital layer effect as business strategy concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Downloads/CX%20Magazin%202025.pngCX Magazin 2025CX Magazin 2025https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Digital%20Workforce%20Playbook.pngDigital Workforce PlaybookDigital Workforce Playbookhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-12-10https://www.i-cem.de/customer-experience-week/20https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Master%20Damovo%20Logo%20CMYK-2.pngMaster Damovo Logo CMYK-2Master Damovo Logo CMYK-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/paulus%20logo.pngpaulus logopaulus logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20horizontal%20green%202019%20B550%20square%20white%20BG.jpginfinit horizontal green 2019 B550 square white BGinfinit horizontal green 2019 B550 square white BGhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Profilbild_Dario%20Remmler%5B69%5D.jpgProfilbild_Dario Remmler[69]Profilbild_Dario Remmler[69]https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Joachim%20Heinz.jpgJoachim HeinzJoachim Heinzhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/Bildschirm%C2%ADfoto%202024-03-04%20um%2019.21.56.pngBildschirm­foto 2024-03-04 um 19.21.56Bildschirm­foto 2024-03-04 um 19.21.56https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Heinrich%20Eekens.jpgHeinrich EekensHeinrich Eekenshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/novomind%20logo.jpgnovomind logonovomind logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle.jpgStefan KolleStefan Kollehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Forsta%20logo%20300x300%20wei%C3%9F.pngForsta logo 300x300 weißForsta logo 300x300 weißhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202023-07-01%20um%2017.43.52.pngBildschirm­foto 2023-07-01 um 17.43.52Bildschirm­foto 2023-07-01 um 17.43.52https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Image%20of%20female%20touching%20virtual%20icon%20of%20social%20network.jpegImage of female touching virtual icon of social networkImage of female touching virtual icon of social networkhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400.jpgFO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bildschirm%C2%ADfoto%202023-12-28%20um%2011.06.01.pngBildschirm­foto 2023-12-28 um 11.06.01Bildschirm­foto 2023-12-28 um 11.06.01https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/VIER-1.pngVIER-1VIER-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/Bildschirm%C2%ADfoto%202024-02-12%20um%2016.49.07-2.pngBildschirm­foto 2024-02-12 um 16.49.07-2Bildschirm­foto 2024-02-12 um 16.49.07-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Jakov%20Cavar%20Portrait.jpgJakov Cavar PortraitJakov Cavar Portraithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/Bildschirm%C2%ADfoto%202024-03-10%20um%2017.59.50.pngBildschirm­foto 2024-03-10 um 17.59.50Bildschirm­foto 2024-03-10 um 17.59.50https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Leon%20Stelzer%20Portrait.pngLeon Stelzer PortraitLeon Stelzer Portraithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Guido%20Teeuwen.jpegGuido TeeuwenGuido Teeuwenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/moveXM-Logo-gradient.pngmoveXM-Logo-gradientmoveXM-Logo-gradienthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/GMT_Logo_Teleperformance_Without%20Tagline_CMYK_Reduced_Version_Black_NoSignature.pngGMT_Logo_Teleperformance_Without Tagline_CMYK_Reduced_Version_Black_NoSignatureGMT_Logo_Teleperformance_Without Tagline_CMYK_Reduced_Version_Black_NoSignaturehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Chantal_Regier_neu.jpgChantal_Regier_neuChantal_Regier_neuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Yoummday.pngLogo YoummdayLogo Yoummdayhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultant2024-07-03https://www.i-cem.de/customer-experience-managementhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/top%20view%20of%20businessman%20hand%20working%20with%20modern%20technology%20and%20digital%20layer%20effect%20as%20business%20strategy%20concept-1.jpegtop view of businessman hand working with modern technology and digital layer effect as business strategy concept-1top view of businessman hand working with modern technology and digital layer effect as business strategy concept-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Young%20businessman%20sitting%20in%20chair%20with%20book%20in%20hands.jpegYoung businessman sitting in chair with book in handsYoung businessman sitting in chair with book in handshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Pretty%20young%20woman%20making%20a%20decision%20with%20arrows%20and%20question%20mark%20above%20her%20head.jpegPretty young woman making a decision with arrows and question mark above her headPretty young woman making a decision with arrows and question mark above her head2026-08-17https://www.i-cem.de/cx-glossarhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202024-05-20%20um%2010.36.29.pngBildschirm­foto 2024-05-20 um 10.36.29Bildschirm­foto 2024-05-20 um 10.36.292026-07-21https://www.i-cem.de/roland-rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CC%20Trendstudie_2022_%201920x1080.jpgCC Trendstudie_2022_ 1920x1080CC Trendstudie_2022_ 1920x1080https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Customer%20support%20operator%20woman%20smiling%20at%20an%20office.jpegCustomer support operator woman smiling at an officeCustomer support operator woman smiling at an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland%20Ruf.jpgRoland RufRoland Ruf2024-11-03https://www.i-cem.de/cx-kompass/eu-ai-act-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Pretty%20young%20lady%20taking%20a%20decision%20with%20scale%20above%20her%20head.jpegPretty young lady taking a decision with scale above her headPretty young lady taking a decision with scale above her headhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an office2026-06-07https://www.i-cem.de/cx-kompass/langsam-ist-manchmal-gut-im-customer-experience-managementhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Instructor%20taking%20yoga%20class%20in%20fitness%20studio.jpegInstructor taking yoga class in fitness studioInstructor taking yoga class in fitness studiohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/peter%20pirner_prev_ui.pngpeter pirner_prev_uipeter pirner_prev_ui2023-07-25https://www.i-cem.de/cx-weiterbildunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Elegant%20teacher%20with%20students%20sitting%20at%20the%20college%20lecture%20hall-1.jpegElegant teacher with students sitting at the college lecture hall-1Elegant teacher with students sitting at the college lecture hall-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AOK.pngAOKAOKhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/EWE.pngEWEEWEhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Evangelische%20Bank.pngEvangelische BankEvangelische Bankhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LV1871.pngLV1871LV1871https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Uelzener.pngUelzenerUelzenerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/kolle.jpgkollekollehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Franziska%20Weber%20-%20Foto%202023.jpgFranziska Weber - Foto 2023Franziska Weber - Foto 2023https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Enbw.pngEnbwEnbwhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202024-12-11%20um%2008.05.02.pngBildschirmfoto 2024-12-11 um 08.05.02Bildschirmfoto 2024-12-11 um 08.05.02https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/TK.pngTKTKhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/_MG_5733.jpg_MG_5733_MG_5733https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Anika%20Tannebaum-3.pngAnika Tannebaum-3Anika Tannebaum-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Hornbach.pngHornbachHornbach2026-09-17always0.8https://www.i-cem.de/marc-ohlmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bild%20MO.jpgBild MOBild MOhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Marc%20Ohlmann.jpgMarc OhlmannMarc Ohlmann2025-01-20https://www.i-cem.de/cx-kompass/kultur-im-kundenservice-vom-toxischen-team-zur-kundenzentrierunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Holger%20Heinze.pngHolger HeinzeHolger Heinzehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an office2026-08-04https://www.i-cem.de/cx-kompass/digitale-lerntechnologiehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Puzzle%20head%20brain%20concept%20as%20a%20human%20face%20profile%20made%20from%20crumpled%20white%20paper%20with%20a%20jigsaw%20piece%20cut%20out%20on%20a%20rustic%20old%20wood%20background%20as%20a%20mental%20health%20symbol.-1.jpegPuzzle head brain concept as a human face profile made from crumpled white paper with a jigsaw piece cut out on a rustic old wood background as a mental health symbol.-1Puzzle head brain concept as a human face profile made from crumpled white paper with a jigsaw piece cut out on a rustic old wood background as a mental health symbol.-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20800x459%20Portrait.jpgFrank 800x459 PortraitFrank 800x459 Portrait2023-03-22https://www.i-cem.de/cx-kompass/wie-man-die-zuverl%C3%A4ssigkeit-eines-voicebots-sicherstellthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Equalizer%20sound%20wave%20background%20theme.%20Colour%20illustration..jpegEqualizer sound wave background theme. Colour illustration.Equalizer sound wave background theme. Colour illustration.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/The%20image%20depicts%20a%20modern%20office%20environment%20where%20a%20diverse%20team%20of%20professionals%20is%20engaged%20in%20a%20collaborative%20discussion%20In%20the%20foreground%20a%20woman%20of%20Asian%20descent%20is%20seated%20at%20a%20sleek%20round%20table%20intently%20reviewing%20data%20on%20a%20laptop%20Beside%20her%20a-1.jpegThe image depicts a modern office environment where a diverse team of professionals is engaged in a collaborative discussion In the foreground a woman of Asian descent is seated at a sleek round table intently reviewing data on a laptop Beside her a-1The image depicts a modern office environment where a diverse team of professionals is engaged in a collaborative discussion In the foreground a woman of Asian descent is seated at a sleek round table intently reviewing data on a laptop Beside her a-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/A%20sleek%20modern%20office%20environment%20with%20a%20large%20flatscreen%20monitor%20displaying%20the%20title%20of%20a%20blog%20post%20about%20voicebots%20In%20the%20foreground%20a%20professionallooking%20individual%20is%20speaking%20into%20a%20highquality%20microphone%20with%20sound%20waves%20visually%20represented%20o-2.jpegA sleek modern office environment with a large flatscreen monitor displaying the title of a blog post about voicebots In the foreground a professionallooking individual is speaking into a highquality microphone with sound waves visually represented o-2A sleek modern office environment with a large flatscreen monitor displaying the title of a blog post about voicebots In the foreground a professionallooking individual is speaking into a highquality microphone with sound waves visually represented o-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Conversational%20AI%20in%20customer%20Service%20with%20a%20human%20looking%20voicebot-1.jpegConversational AI in customer Service with a human looking voicebot-1Conversational AI in customer Service with a human looking voicebot-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kevin%20Wu-1.jpegKevin Wu-1Kevin Wu-12025-05-22https://www.i-cem.de/cx-kompass/das-b-steht-f%C3%BCr-business-mit-conversational-business-den-umsatz-steigernhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Technology%20online%20banking%20money%20transfer%2c%20e-commerce%20concept.%20Happy%20young%20man%20using%20smartphone%20with%20dollar%20bills%20flying%20away%20from%20screen%20isolated%20on%20gray%20wall%20office%20background..jpegTechnology online banking money transfer, e-commerce concept. Happy young man using smartphone with dollar bills flying away from screen isolated on gray wall office background.Technology online banking money transfer, e-commerce concept. Happy young man using smartphone with dollar bills flying away from screen isolated on gray wall office background.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Technology%20online%20banking%20money%20transfer%2c%20e-commerce%20concept.%20Happy%20young%20man%20using%20smartphone%20with%20dollar%20bills%20flying%20away%20from%20screen%20isolated%20on%20gray%20wall%20office%20background.-1.jpegTechnology online banking money transfer, e-commerce concept. Happy young man using smartphone with dollar bills flying away from screen isolated on gray wall office background.-1Technology online banking money transfer, e-commerce concept. Happy young man using smartphone with dollar bills flying away from screen isolated on gray wall office background.-12026-01-27https://www.i-cem.de/cx-kompass/microsoft-teams-im-contact-centerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/An%20image%20of%20Microsoft%20Teams%20being%20used%20in%20a%20contact%20center%2c%20with%20various%20communication%20channels%20integrated%20for%20improved%20collaboration%20and%20efficiency-2.jpegAn image of Microsoft Teams being used in a contact center, with various communication channels integrated for improved collaboration and efficiency-2An image of Microsoft Teams being used in a contact center, with various communication channels integrated for improved collaboration and efficiency-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Foto%20Udo%20Sch%C3%B6nemann_1024x1024.jpgFoto Udo Schönemann_1024x1024Foto Udo Schönemann_1024x1024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-07-18https://www.i-cem.de/cx-kompass/verbesserung-der-kundenerfahrung-durch-gespr%C3%A4chsautomatisierunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20of%20young%20man%20in%20glasses%20with%20beard%20making%20blueprints%20on%20computer.jpegCloseup of young man in glasses with beard making blueprints on computerCloseup of young man in glasses with beard making blueprints on computerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Happy%20handsome%20young%20man%20with%20beard%20talking%20on%20mobile%20phone%20standing%20over%20chalkboard%20background%20with%20blank%20speech%20bubble.jpegHappy handsome young man with beard talking on mobile phone standing over chalkboard background with blank speech bubbleHappy handsome young man with beard talking on mobile phone standing over chalkboard background with blank speech bubblehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject material2024-03-22https://www.i-cem.de/cx-kompasshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Right%20direction%20of%20your%20business.%20Collage.jpegRight direction of your business. CollageRight direction of your business. Collagehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Handsome%20young%20man%20sitting%20in%20dark%20room%20and%20using%20computer.jpegHandsome young man sitting in dark room and using computerHandsome young man sitting in dark room and using computerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Four%20Musketeers%20from%20the%20Novel.pngFour Musketeers from the NovelFour Musketeers from the Novelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Green%20background%20DNA%20Helix%20squares%20and%20text.jpegGreen background DNA Helix squares and textGreen background DNA Helix squares and texthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Successful%20confident%20businessmen%20standing%20in%20line.%20Progress%20in%20career.jpegSuccessful confident businessmen standing in line. Progress in careerSuccessful confident businessmen standing in line. Progress in careerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20portrait%20young%20annoyed%20angry%20woman%20with%20bad%20attitude%20giving%20talk%20to%20hand%20gesture%20with%20palm%20outward%20isolated%20grey%20wall%20background.%20Negative%20human%20emotion%20face%20expression%20feeling%20body%20language-1.jpegCloseup portrait young annoyed angry woman with bad attitude giving talk to hand gesture with palm outward isolated grey wall background. Negative human emotion face expression feeling body language-1Closeup portrait young annoyed angry woman with bad attitude giving talk to hand gesture with palm outward isolated grey wall background. Negative human emotion face expression feeling body language-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/KI%20Agents%20In%20White%20Hats.pngKI Agents In White HatsKI Agents In White Hatshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/New%20Variant%20Creation.pngNew Variant CreationNew Variant Creationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Customer%20Service%20Robots%20Reading%20Recipe%20Book.pngCustomer Service Robots Reading Recipe BookCustomer Service Robots Reading Recipe Bookhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Be%20Prepared%20sign%20with%20sky%20background.jpegBe Prepared sign with sky backgroundBe Prepared sign with sky backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humans%20And%20Robots%20In%20Futuristic%20Call%20Center.pngHumans And Robots In Futuristic Call CenterHumans And Robots In Futuristic Call Center2026-06-09https://www.i-cem.de/cx-kompass/sch%C3%B6ner-scheitern-die-ganze-wahrheit-%C3%BCber-omnichannel-managementhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Grand%20Canal%20and%20Basilica%20Santa%20Maria%20della%20Salute%2c%20Venice%2c%20Italy%20and%20sunny%20day.jpegGrand Canal and Basilica Santa Maria della Salute, Venice, Italy and sunny dayGrand Canal and Basilica Santa Maria della Salute, Venice, Italy and sunny dayhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Grand%20Canal%20and%20Basilica%20Santa%20Maria%20della%20Salute%2c%20Venice%2c%20Italy%20and%20sunny%20day-1.jpegGrand Canal and Basilica Santa Maria della Salute, Venice, Italy and sunny day-1Grand Canal and Basilica Santa Maria della Salute, Venice, Italy and sunny day-12023-11-29https://www.i-cem.de/cx-weiterbildung-unterlagenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202024-12-11%20um%2008.05.02.pngBildschirmfoto 2024-12-11 um 08.05.02Bildschirmfoto 2024-12-11 um 08.05.02https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX%20Weiterbildung%20Unterlagen.pngCX Weiterbildung UnterlagenCX Weiterbildung Unterlagen2024-12-11https://www.i-cem.de/cx-kompass/warum-die-echte-arbeit-erst-nach-dem-bot-launch-beginnthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Benjamin%20Gebauer.jpgBenjamin GebauerBenjamin Gebauerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CC%20Trendstudie_2022_%201920x1080.jpgCC Trendstudie_2022_ 1920x1080CC Trendstudie_2022_ 1920x1080https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Bots%20in%20Customer%20Service.jpegBots in Customer ServiceBots in Customer Servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Profile%20of%20concentrated%20young%20software%20developer%20eating%20pizza%20and%20coding%20at%20home.jpegProfile of concentrated young software developer eating pizza and coding at homeProfile of concentrated young software developer eating pizza and coding at homehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Happy%20manager%20standing%20with%20his%20arms%20crossed.jpegHappy manager standing with his arms crossedHappy manager standing with his arms crossed2025-01-13https://www.i-cem.de/cx-kompass/warum-sollten-qualit%C3%A4t-und-training-im-contact-center-kundenservice-hand-in-hand-arbeitenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/The%20image%20is%20of%20a%20training%20session%20in%20a%20contact%20center%2c%20with%20employees%20engaged%20in%20learning%20new%20techniques%20and%20technologies%20to%20improve%20customer%20service.jpegThe image is of a training session in a contact center, with employees engaged in learning new techniques and technologies to improve customer serviceThe image is of a training session in a contact center, with employees engaged in learning new techniques and technologies to improve customer servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bettina%20Pauck.jpgBettina PauckBettina Pauck2024-11-26https://www.i-cem.de/cx-kompass/customer-communications-mapping-optimierung-der-kundenkommunikationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Customer%20Journey%20Mapping.jpegCustomer Journey MappingCustomer Journey Mappinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matthias%20Dehn%20-%20IBP.jpegMatthias Dehn - IBPMatthias Dehn - IBP2026-06-17https://www.i-cem.de/cx-kompass/virtuelle-events-das-ende-der-pr%C3%A4senzveranstaltunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Blogbeitrag%20virtuelle%20Event%20Nico.jpgBlogbeitrag virtuelle Event NicoBlogbeitrag virtuelle Event Nicohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDI2026-06-17https://www.i-cem.de/die-wichtigsten-fragen-und-anworten-zu-cx-und-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Yellow%20question%20marks%20hovering%20over%20young%20hand.jpegYellow question marks hovering over young handYellow question marks hovering over young handhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.2026-07-24https://www.i-cem.de/cx-kompass/wenn-sie-das-kundenerlebnis-auf-das-wow-ausrichten-machen-sie-etwas-falschhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Shocked%20young%20business%20woman%20using%20laptop%20looking%20at%20computer%20screen%20blown%20away%20in%20stupor%20sitting%20outside%20corporate%20office.%20Human%20face%20expression%2c%20emotion%2c%20feeling%2c%20perception%2c%20body%20language%2c%20reaction.jpegShocked young business woman using laptop looking at computer screen blown away in stupor sitting outside corporate office. Human face expression, emotion, feeling, perception, body language, reactionShocked young business woman using laptop looking at computer screen blown away in stupor sitting outside corporate office. Human face expression, emotion, feeling, perception, body language, reactionhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/1651751219666.jpeg16517512196661651751219666https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Abb2.pngAbb2Abb2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Abb5.pngAbb5Abb5https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Abb%201.pngAbb 1Abb 1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/abb4.pngabb4abb4https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Abb7.pngAbb7Abb7https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/8.png88https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Abb10.pngAbb10Abb10https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Abb%209.pngAbb 9Abb 9https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/abb%206.pngabb 6abb 6https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/ABB3.pngABB3ABB3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/cx-magazin-2024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202024-01-08%20um%2018.05.31-1.pngBildschirm­foto 2024-01-08 um 18.05.31-1Bildschirm­foto 2024-01-08 um 18.05.31-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202024-01-08%20um%2018.05.31-2.pngBildschirm­foto 2024-01-08 um 18.05.31-2Bildschirm­foto 2024-01-08 um 18.05.31-22024-02-26https://www.i-cem.de/cx-kompass/bessere-kundenerlebnisse-mit-moderner-authentifizierunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/conv-banking-man-phone.jpegconv-banking-man-phoneconv-banking-man-phonehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Morna_Florack.jpgMorna_FlorackMorna_Florackhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-19https://www.i-cem.de/cx-kompass/machen-sie-ihren-kundenservice-zum-value-centerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/112%20Kai.png112 Kai112 Kaihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/1111%20Kai%20r.jpg1111 Kai r1111 Kai rhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/113%20kai.png113 kai113 kaihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_klein2024-02-14https://www.i-cem.de/cx-kompass/wie-man-ai-effizient-einsetzt-ohne-sich-in-dem-prozess-zu-verlierenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20of%20light%20bulb%20with%20gear%20mechanism%20inside%20isolated%20on%20dark%20blue%20background.jpegClose up of light bulb with gear mechanism inside isolated on dark blue backgroundClose up of light bulb with gear mechanism inside isolated on dark blue backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/1651751219666.jpeg16517512196661651751219666https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20of%20light%20bulb%20with%20gear%20mechanism%20inside%20isolated%20on%20dark%20blue%20background-1.jpegClose up of light bulb with gear mechanism inside isolated on dark blue background-1Close up of light bulb with gear mechanism inside isolated on dark blue background-12023-10-24https://www.i-cem.de/digitales-lernenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20800x459%20Portrait.jpgFrank 800x459 PortraitFrank 800x459 Portraithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/School%20boys%20with%20teacher%20in%20chemistry%20class.jpegSchool boys with teacher in chemistry classSchool boys with teacher in chemistry classhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Titel%20Whitepaper%20Dezember%202022%5B74%5D.jpgTitel Whitepaper Dezember 2022[74]Titel Whitepaper Dezember 2022[74]https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202023-01-03%20um%2013.22.49.pngBildschirm­foto 2023-01-03 um 13.22.49Bildschirm­foto 2023-01-03 um 13.22.492025-12-28https://www.i-cem.de/bettina-pauckhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/3d%20light%20growing%20human%20social%20network%20and%20leadership%20as%20concept.jpeg3d light growing human social network and leadership as concept3d light growing human social network and leadership as concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Image%20of%20a%20succesful%20casual%20business%20woman%20using%20laptop%20during%20meeting.jpegImage of a succesful casual business woman using laptop during meetingImage of a succesful casual business woman using laptop during meetinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Back%20view%20of%20businessman%20looking%20at%20mechanism%20of%20cogwheels.jpegBack view of businessman looking at mechanism of cogwheelsBack view of businessman looking at mechanism of cogwheels2024-11-08https://www.i-cem.de/cx-kompass/voicebot-firewall-genai-sicherheit-f%C3%BCr-sprachbotshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Conceptual%20digital%20image%20of%20lock%20on%20circuit%20background.jpegConceptual digital image of lock on circuit backgroundConceptual digital image of lock on circuit backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Frank%20Sinde.pngFrank SindeFrank Sindehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an office2026-07-10https://www.i-cem.de/cx-kompass/bullshit-bingo-cx-edition-was-verbirgt-sich-eigentlich-hinter-den-omin%C3%B6sen-buchstaben-cxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Bingo!%20placard%20with%20bokeh%20background.jpegBingo! placard with bokeh backgroundBingo! placard with bokeh backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Empty%20asphalt%20road%20and%20sun%20rising%20at%20skyline.jpegEmpty asphalt road and sun rising at skylineEmpty asphalt road and sun rising at skylinehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Leonie%20Stolz.jpgLeonie StolzLeonie Stolz2025-10-23https://www.i-cem.de/cx-kompass/der-wettlauf-um-skillshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20800x459%20Portrait.jpgFrank 800x459 PortraitFrank 800x459 Portraithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20man%20with%20the%20text%20What%20are%20your%20Skills%3F%20in%20a%20concept%20image.jpegBusiness man with the text What are your Skills? in a concept imageBusiness man with the text What are your Skills? in a concept imagehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2022-12-12https://www.i-cem.de/cx-dialoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Maiwald-Immer-2.jpgThomas Maiwald-Immer-2Thomas Maiwald-Immer-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Robert%20Horndasch.jpgRobert HorndaschRobert Horndaschhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/shutterstock_2333363429%20Kopie%202.jpgshutterstock_2333363429 Kopie 2shutterstock_2333363429 Kopie 2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinitcx.jpginfinitcxinfinitcxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Nicole%20Melson.jpgNicole MelsonNicole Melsonhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sue%20Ajdini.jpgSue AjdiniSue Ajdinihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Eckhardt%20B%C3%B6hme.jpgEckhardt BöhmeEckhardt Böhmehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Prof.%20Dr.%20Nils%20Hafner-1.jpgProf. Dr. Nils Hafner-1Prof. Dr. Nils Hafner-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Group%20of%20young%20people%20in%20business%20meeting-2.jpegGroup of young people in business meeting-2Group of young people in business meeting-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/02_dialog.png02_dialog02_dialoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Joachim%20Heinz-2.jpgJoachim Heinz-2Joachim Heinz-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle%20(5).jpgStefan Kolle (5)Stefan Kolle (5)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/cxomni-1.jpgcxomni-1cxomni-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn-2.jpgHarald Henn-2Harald Henn-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Johannes%20Wicht-1.jpgJohannes Wicht-1Johannes Wicht-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Gr%C3%BCnzner%20(2).jpgStefan Grünzner (2)Stefan Grünzner (2)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/QuestionPro.jpgQuestionProQuestionProhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefanie%20Luder-1.jpgStefanie Luder-1Stefanie Luder-12026-05-12https://www.i-cem.de/customer-experience-week/18https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo_CC_v01_4c.pngLogo_CC_v01_4cLogo_CC_v01_4chttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan-Riesel_CreaLog_neu.jpgStefan-Riesel_CreaLog_neuStefan-Riesel_CreaLog_neuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/koreai%20logo.pngkoreai logokoreai logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Christine%20Balu.jpegChristine BaluChristine Baluhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/ingo-brod.1024x1024.jpgingo-brod.1024x1024ingo-brod.1024x1024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/MUUUH_Logos_Original_All_2018_MUUUH_Next_Positive_RGB_300dpi-3-1.webpMUUUH_Logos_Original_All_2018_MUUUH_Next_Positive_RGB_300dpi-3-1MUUUH_Logos_Original_All_2018_MUUUH_Next_Positive_RGB_300dpi-3-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/unnamed%5B1%5D.jpgunnamed[1]unnamed[1]https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/woman%20hand%20pressing%20shopping%20cart%20icon.jpegwoman hand pressing shopping cart iconwoman hand pressing shopping cart iconhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Ben%20Ellermann.jpegBen EllermannBen Ellermannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Jakov%20Cavar%20Portrait.jpgJakov Cavar PortraitJakov Cavar Portraithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle.jpegStefan KolleStefan Kollehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/pia%20jakobson.jpgpia jakobsonpia jakobson2024-05-20https://www.i-cem.de/cx-kompass/die-cx-landschaft-im-sommer-2025-anbieter%C3%BCbersicht-f%C3%BCr-contact-center-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/CX%20and%20Customer%20Service%20vendors%20Landscape%20show%20a%20crowded%20Conatct%20center%20with%20serval%20screens-1.jpegCX and Customer Service vendors Landscape show a crowded Conatct center with serval screens-1CX and Customer Service vendors Landscape show a crowded Conatct center with serval screens-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-04-26%20um%2009.16.16.pngBildschirmfoto 2025-04-26 um 09.16.16Bildschirmfoto 2025-04-26 um 09.16.162025-06-02https://www.i-cem.de/cx-kompass/customer-experience-management-einfach-erklaerthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/people%20in%20consumer%20electronics%20%20retail%20store%20looking%20at%20latest%20laptop%2c%20television%20and%20photo%20camera%20to%20buy.jpegpeople in consumer electronics retail store looking at latest laptop, television and photo camera to buypeople in consumer electronics retail store looking at latest laptop, television and photo camera to buyhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-06-17https://www.i-cem.de/cx-kompass/erfolgsfaktor-leadership-auf-augenh%C3%B6hehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Young%20businesswoman%20giving%20a%20presentation%20while%20her%20colleagues%20are%20listening%20to%20her.jpegYoung businesswoman giving a presentation while her colleagues are listening to herYoung businesswoman giving a presentation while her colleagues are listening to herhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Anika-Webseite.pngAnika-WebseiteAnika-Webseite2023-07-21https://www.i-cem.de/cx-kompass/virtuelle-vortr%C3%A4ge-meistern-so-%C3%BCberzeugen-sie-in-30-minutenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Firefly%20Ein%20leicht%20ungepflegt%20Sprecher-Referent%20bei%20einer%20virtuellen%20Veranstaltung%20an%20einem%20Schreibt(1).jpgFirefly Ein leicht ungepflegt Sprecher-Referent bei einer virtuellen Veranstaltung an einem Schreibt(1)Firefly Ein leicht ungepflegt Sprecher-Referent bei einer virtuellen Veranstaltung an einem Schreibt(1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDI2026-06-17https://www.i-cem.de/cx-kompass/wie-wichtig-ist-geringe-latenz-f%C3%BCr-einen-voicebothttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Equalizer%20sound%20wave%20background%20theme.%20Colour%20illustration..jpegEqualizer sound wave background theme. Colour illustration.Equalizer sound wave background theme. Colour illustration.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kevin%20Wu-1.jpegKevin Wu-1Kevin Wu-12025-01-22https://www.i-cem.de/cx-kompass/interim-management-im-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Angry%20manager%20looking%20to%20wall%20with%20drawn%20overloaded%20brain%20concept.jpegAngry manager looking to wall with drawn overloaded brain conceptAngry manager looking to wall with drawn overloaded brain concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Barbarino-1.pngMichael Barbarino-1Michael Barbarino-12025-02-12https://www.i-cem.de/cx-in-actionhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Peter%20Pirner.jpgPeter PirnerPeter Pirnerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX_Talks.jpgCX_TalksCX_Talkshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/cx_community_dklblau.pngcx_community_dklblaucx_community_dklblauhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Paulus.jpgMichael PaulusMichael Paulushttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/susanne%20Ogorman%20quadratisch.jpgsusanne Ogorman quadratischsusanne Ogorman quadratischhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle%20(2)-1.jpgStefan Kolle (2)-1Stefan Kolle (2)-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn-1.jpgHarald Henn-1Harald Henn-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Aerial%20View%20of%20Young%20Business%20Friends%20Discussing%20the%20Project%20at%20the%20Worktable..jpegAerial View of Young Business Friends Discussing the Project at the Worktable.Aerial View of Young Business Friends Discussing the Project at the Worktable.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Group%20of%20young%20people%20in%20business%20meeting-3.jpegGroup of young people in business meeting-3Group of young people in business meeting-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX%20Praxistag.jpgCX PraxistagCX Praxistag2026-08-25https://www.i-cem.de/cx-kompass/kpis-f%C3%BCr-das-customer-experience-management-auf-einen-blickhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/An%20elegant%20businessman%20standing%20with%20his%20back%20in%20front%20of%20urban%20wall%20full%20of%20arrows%20pointing%20in%20different%20directions%20concept.jpegAn elegant businessman standing with his back in front of urban wall full of arrows pointing in different directions conceptAn elegant businessman standing with his back in front of urban wall full of arrows pointing in different directions concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-05-31https://www.i-cem.de/customer-service-week/15https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/GMT_Logo_TP_Infinity_NoTag_Feb24.pngGMT_Logo_TP_Infinity_NoTag_Feb24GMT_Logo_TP_Infinity_NoTag_Feb24https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Paulus.jpgMichael PaulusMichael Paulushttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn-2.jpgHarald Henn-2Harald Henn-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Leaping%20AI-3.pngLeaping AI-3Leaping AI-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sven%20Tunnermann%20(2).jpgSven Tunnermann (2)Sven Tunnermann (2)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Marc%20Ohlmann-1.jpgMarc Ohlmann-1Marc Ohlmann-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ralf%20Voigt.jpgRalf VoigtRalf Voigthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Annika%20Tannebaum.jpgAnnika TannebaumAnnika Tannebaumhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Novomind.pngNovomindNovomindhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Jan%20Schilling%20%20(1).pngJan Schilling (1)Jan Schilling (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(21).jpgDesign ohne Titel (21)Design ohne Titel (21)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Teletrain.pngTeletrainTeletrainhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sven-Eric%20Stein%20Ohlmann.jpgSven-Eric Stein OhlmannSven-Eric Stein Ohlmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Talkdesk.pngTalkdeskTalkdeskhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ruf.pngRufRufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Kloos.pngMichael KloosMichael Klooshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(22).jpgDesign ohne Titel (22)Design ohne Titel (22)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Claus%20Carnein.jpgClaus CarneinClaus Carneinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/NicoAckermann_Pic.jpegNicoAckermann_PicNicoAckermann_Pichttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Mike%20Odekerken-1.jpgMike Odekerken-1Mike Odekerken-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog.pngcrealogcrealoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Markus%20Rehle.jpgMarkus RehleMarkus Rehlehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Peter%20Linnemann%20(1).jpgPeter Linnemann (1)Peter Linnemann (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/PauckPartners.pngPauckPartnersPauckPartnershttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Hilie%20Bloch.jpgHilie BlochHilie Blochhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland%20Ruf%20(1).pngRoland Ruf (1)Roland Ruf (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Paulus%20result.pngPaulus resultPaulus resulthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Aneta%20Kleinteich.jpgAneta KleinteichAneta Kleinteichhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/targenio.pngtargeniotargeniohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Verint.jpgVerintVerinthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinitcx.pnginfinitcxinfinitcxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Harald.pngHaraldHaraldhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/muuuh%20next.jpgmuuuh nextmuuuh nexthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Baier.pngThomas BaierThomas Baierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/content%20guru.pngcontent gurucontent guru2025-09-30https://www.i-cem.de/cx-kompass/ki-nutzen-aber-was-wie-sie-den-richtigen-anbieter-findenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20person%20looking%20at%20maze%20with%20solution%20arrow%20on%20the%20wall%20concept.jpegBusiness person looking at maze with solution arrow on the wall conceptBusiness person looking at maze with solution arrow on the wall concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Joachim%20Heinz%20neu.jpgJoachim Heinz neuJoachim Heinz neuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/RUF%20Ranking%20Gesamt%C3%BCbersicht%202024%20RUF.jpgRUF Ranking Gesamtübersicht 2024 RUFRUF Ranking Gesamtübersicht 2024 RUFhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/cx-kompass/warum-ist-eine-bereichs%C3%BCbergreifende-cx-weiterbildung-sinnvollhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Group%20of%20young%20people%20in%20business%20training.jpegGroup of young people in business trainingGroup of young people in business traininghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2025-06-30https://www.i-cem.de/cx-kompass/beschwerden-sind-lernsignale-cx-verbessern-statt-nur-loesenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/KI%20Agents%20In%20White%20Hats.pngKI Agents In White HatsKI Agents In White Hatshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20portrait%20young%20annoyed%20angry%20woman%20with%20bad%20attitude%20giving%20talk%20to%20hand%20gesture%20with%20palm%20outward%20isolated%20grey%20wall%20background.%20Negative%20human%20emotion%20face%20expression%20feeling%20body%20language-1.jpegCloseup portrait young annoyed angry woman with bad attitude giving talk to hand gesture with palm outward isolated grey wall background. Negative human emotion face expression feeling body language-1Closeup portrait young annoyed angry woman with bad attitude giving talk to hand gesture with palm outward isolated grey wall background. Negative human emotion face expression feeling body language-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Successful%20confident%20businessmen%20standing%20in%20line.%20Progress%20in%20career.jpegSuccessful confident businessmen standing in line. Progress in careerSuccessful confident businessmen standing in line. Progress in careerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Matias%20Mu%C3%9Fmacher.jpgMatias MußmacherMatias Mußmacherhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Four%20Musketeers%20from%20the%20Novel.pngFour Musketeers from the NovelFour Musketeers from the Novelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/undefined-4.gifundefined-4undefined-42026-10-13https://www.i-cem.de/cx-kompass/perfect-matchhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/close%20up%20of%20a%20puzzle%20game%20parts-1.jpegclose up of a puzzle game parts-1close up of a puzzle game parts-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ralf%20M%C3%BChlenh%C3%B6ver.jpgRalf MühlenhöverRalf Mühlenhöverhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/close%20up%20of%20a%20puzzle%20game%20parts.jpegclose up of a puzzle game partsclose up of a puzzle game parts2023-10-30https://www.i-cem.de/blog2024-11-16https://www.i-cem.de/cx-kompass/ai-agents-im-service-warum-architektur-alles-entscheidethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/undefined-1.gifundefined-1undefined-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Michael%20Kloos.jpgMichael KloosMichael Klooshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-07-22https://www.i-cem.de/bfsg-barrierefreie-webgestaltung-in-der-praxishttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Karla%20Kauling.jpgKarla KaulingKarla Kaulinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Maleen%20Schaper-1.jpegMaleen Schaper-1Maleen Schaper-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria tablehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Aljoscha%20Theil.jpegAljoscha TheilAljoscha Theil2025-10-14https://www.i-cem.de/cx-kompass/telesales-neu-gedacht-vom-servicekanal-zum-vertriebsmotorhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Customer%20support%20operator%20woman%20smiling%20at%20an%20office.jpegCustomer support operator woman smiling at an officeCustomer support operator woman smiling at an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/michael-barbarinohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Barbarino-1.pngMichael Barbarino-1Michael Barbarino-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-02-12https://www.i-cem.de/customer-service-summit/2023https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Philipp%20Grochowski.jpgPhilipp GrochowskiPhilipp Grochowskihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Alexander%20Clarus%20-%20Farbfoto.jpgAlexander Clarus - FarbfotoAlexander Clarus - Farbfotohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/180502%20CCT%20Deutschland%20GmbH%2007.jpg180502 CCT Deutschland GmbH 07180502 CCT Deutschland GmbH 07https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Sascha.jpgSaschaSaschahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Anika-Webseite.pngAnika-WebseiteAnika-Webseitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/peter-gentsch.256x256.jpgpeter-gentsch.256x256peter-gentsch.256x256https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20S.jpgStefan SStefan Shttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_cognigy%20corporate_black.png-1.pnglogo_cognigy corporate_black.png-1logo_cognigy corporate_black.png-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sarah%20Rickes.jpgSarah RickesSarah Rickeshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matthias%20Gouthier-1.jpegMatthias Gouthier-1Matthias Gouthier-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/genesys%20logo.pnggenesys logogenesys logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/CCT%20300x300.pngCCT 300x300CCT 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Julian%20Hertzog.jpgJulian HertzogJulian Hertzoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kim_20210505-NZ7_3772-72dpi.jpgKim_20210505-NZ7_3772-72dpiKim_20210505-NZ7_3772-72dpihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20Otto%20Juli%202016.jpgFrank Otto Juli 2016Frank Otto Juli 2016https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/parloa.pngparloaparloahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/benjamin%20gebauer.jpgbenjamin gebauerbenjamin gebauerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Nice%20Logo.pngNice LogoNice Logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Svenja%20Kinzel.jpgSvenja KinzelSvenja Kinzelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland%20Ruf.jpgRoland RufRoland Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/monsoni.jpegmonsonimonsonihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/communication%20technology%20mobile%20phone%20high%20tech%20concept.%20Happy%20man%20using%20texting%20on%20smartphone%20social%20media%20application%20icons%20flying%20out%20of%20cellphone%20isolated%20grey%20wall%20background.%204g%20data%20plan.jpegcommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data plancommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data planhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/eventbild%20landingpage%20CS%20Summit%20ohne%20logo.jpgeventbild landingpage CS Summit ohne logoeventbild landingpage CS Summit ohne logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sophie_Hundermark_A.jpgSophie_Hundermark_ASophie_Hundermark_Ahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Multiethnic%20group%20of%20happy%20business%20people%20working%20together%20in%20office.jpegMultiethnic group of happy business people working together in officeMultiethnic group of happy business people working together in officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nadine%20Stumpf%20Weitblick.jpgNadine Stumpf WeitblickNadine Stumpf Weitblickhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/VIER-1.pngVIER-1VIER-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20logo.pnginfinit logoinfinit logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/kolle.jpgkollekollehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Catrin%20Hippler%20IKK%20Hochformat.jpgCatrin Hippler IKK HochformatCatrin Hippler IKK Hochformathttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/TP%20Logo%202.jpgTP Logo 2TP Logo 22024-05-20https://www.i-cem.de/oliver-kernhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Long%20exposure%20taken%20in%20the%20Fort%20McHenry%20Tunnel%2c%20Baltimore%2c%20Maryland..jpegLong exposure taken in the Fort McHenry Tunnel, Baltimore, Maryland.Long exposure taken in the Fort McHenry Tunnel, Baltimore, Maryland.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Oliver%20Kern.jpgOliver KernOliver Kernhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Oliver-Kern-hoch_klein_zoom.pngOliver-Kern-hoch_klein_zoomOliver-Kern-hoch_klein_zoomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/row%20of%20light%20bulbs%20with%20one%20different%20from%20the%20others.jpegrow of light bulbs with one different from the othersrow of light bulbs with one different from the others2025-02-25https://www.i-cem.de/was-ist-wichtig-bei-der-gestaltung-customer-journeyhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Customer%20Journey%20Mapping.jpegCustomer Journey MappingCustomer Journey Mappinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Rear%20view%20of%20businessman%20with%20suitcase%20standing%20on%20road.jpegRear view of businessman with suitcase standing on roadRear view of businessman with suitcase standing on roadhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Empty%20asphalt%20road%20and%20sun%20rising%20at%20skyline.jpegEmpty asphalt road and sun rising at skylineEmpty asphalt road and sun rising at skylinehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/road%20by%20the%20sea%20in%20sunrise%20time%2c%20%20Lofoten%20island%2c%20Norway.jpegroad by the sea in sunrise time, Lofoten island, Norwayroad by the sea in sunrise time, Lofoten island, Norwayhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North sea2026-05-17https://www.i-cem.de/cx-kompass/die-cx-landkartehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Handsome%20young%20man%20holding%20a%20map%20with%20a%20world%20map%20and%20a%20compass%20behind%20him.jpegHandsome young man holding a map with a world map and a compass behind himHandsome young man holding a map with a world map and a compass behind himhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-06-17https://www.i-cem.de/cx-kompass/effizienz-vs.-zufriedenheit-wie-sich-die-priorit%C3%A4ten-in-deutschen-contact-centern-verschiebenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CC%20Trendstudie_2022_%201920x1080.jpgCC Trendstudie_2022_ 1920x1080CC Trendstudie_2022_ 1920x1080https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/1111%20Effizienz.jpg1111 Effizienz1111 Effizienzhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/1111%20Serviceziele.jpg1111 Serviceziele1111 Serviceziele2024-12-10https://www.i-cem.de/customer-service-week/14https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Harald%20Henn.jpgHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Jean-Philipp%20Helmig.jpgJean-Philipp HelmigJean-Philipp Helmighttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kopie%20von%20Eventseite%20Praxistag24.jpgKopie von Eventseite Praxistag24Kopie von Eventseite Praxistag24https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Harald.pngHaraldHaraldhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kopie%20von%20Eventseite%20Praxistag24%20(1).jpgKopie von Eventseite Praxistag24 (1)Kopie von Eventseite Praxistag24 (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Philipp%20Meier%20zu%20Eissen.jpgPhilipp Meier zu EissenPhilipp Meier zu Eissenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(21).jpgDesign ohne Titel (21)Design ohne Titel (21)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ruf.pngRufRufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Alexander%20Fischer.jpgAlexander FischerAlexander Fischerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/yoummday.pngyoummdayyoummdayhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Peter%20Linnemann.jpgPeter LinnemannPeter Linnemannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Teletrain.pngTeletrainTeletrainhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kopie%20von%20Eventseite%20Praxistag24%20(3).jpgKopie von Eventseite Praxistag24 (3)Kopie von Eventseite Praxistag24 (3)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/PauckPartners.pngPauckPartnersPauckPartnershttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/vier.pngviervierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael-Paulus.jpgMichael-PaulusMichael-Paulushttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Novomind.pngNovomindNovomindhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Paulus%20result.pngPaulus resultPaulus resulthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Benjamin%20Gebauer.jpgBenjamin GebauerBenjamin Gebauerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland-Ruf.jpgRoland-RufRoland-Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kopie%20von%20Eventseite%20Praxistag24%20(4).jpgKopie von Eventseite Praxistag24 (4)Kopie von Eventseite Praxistag24 (4)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog.pngcrealogcrealoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinitcx.pnginfinitcxinfinitcxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefanie%20Oehmichen.jpegStefanie OehmichenStefanie Oehmichenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/olaf_hansen.jpgolaf_hansenolaf_hansenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Spitch.pngSpitchSpitchhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Anika%20Tannebaum.jpgAnika TannebaumAnika Tannebaumhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Marc%20Ohlmann.jpgMarc OhlmannMarc Ohlmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Odonovan.pngOdonovanOdonovanhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(22).jpgDesign ohne Titel (22)Design ohne Titel (22)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-03-20https://www.i-cem.de/generative-ai-im-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/KI%20%E2%80%93%20Sie%20m%C3%B6chten%20es%20doch%20auch%3F%20Von%20der%20Theorie%20zur%20Praxis%20Der%20Einstieg%20in%20KI%20im%20Kundenservice-1.jpegKI – Sie möchten es doch auch? Von der Theorie zur Praxis Der Einstieg in KI im Kundenservice-1KI – Sie möchten es doch auch? Von der Theorie zur Praxis Der Einstieg in KI im Kundenservice-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/The%20image%20is%20of%20a%20masterclass%20on%20Generative%20AI%20in%20Customer%20Service%2c%20focusing%20on%20the%20successful%20collaboration%20between%20AI%20and%20humans%20in%20providing%20an%20opt.jpegThe image is of a masterclass on Generative AI in Customer Service, focusing on the successful collaboration between AI and humans in providing an optThe image is of a masterclass on Generative AI in Customer Service, focusing on the successful collaboration between AI and humans in providing an opthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sophie_Hundermark_A.jpgSophie_Hundermark_ASophie_Hundermark_Ahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building place2024-09-16https://www.i-cem.de/roi-modellierung-f%C3%BCr-customer-experiencehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle%20(5).jpgStefan Kolle (5)Stefan Kolle (5)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria tablehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-07-23https://www.i-cem.de/cx-kompass/neue-ans%C3%A4tze-f%C3%BCr-die-gewinnung-von-high-potentials-f%C3%BCr-contact-und-service-center-dienstleisterhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Marc%20Gobbetto.jpgMarc GobbettoMarc Gobbettohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Portrait%20of%20male%20employee%20with%20coworkers%20working%20in%20call%20center.jpegPortrait of male employee with coworkers working in call centerPortrait of male employee with coworkers working in call center2024-10-22https://www.i-cem.de/cx-kompass/warum-ki-kompetenz-jetzt-pflicht-f%C3%BCr-unternehmen-ist-und-wie-die-umsetzung-gelingthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Hand%20about%20to%20bang%20gavel%20on%20sounding%20block%20in%20the%20court%20room.jpegHand about to bang gavel on sounding block in the court roomHand about to bang gavel on sounding block in the court room2025-06-16https://www.i-cem.de/cx-kompass/mitarbeiterinnen-besser-in-ver%C3%A4nderungsprozesse-einbeziehenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Blogbeitrag%20Kai.jpgBlogbeitrag KaiBlogbeitrag Kaihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-02-04https://www.i-cem.de/cx-kompass/kultur-im-kundenservice-vom-toxischen-team-zur-kundenzentrierung-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Holger%20Heinze.pngHolger HeinzeHolger Heinzehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an office2026-08-14https://www.i-cem.de/cx-kompass/was-ist-eigentlich-eine-customer-journeyhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/The%20image%20features%20a%20sleek%2c%20modern%20workspace%20bathed%20in%20warm%2c%20ambient%20light.jpegThe image features a sleek, modern workspace bathed in warm, ambient lightThe image features a sleek, modern workspace bathed in warm, ambient light2025-12-28https://www.i-cem.de/cx-kompass/conversational-business-der-weg-zum-optimalen-kundenerlebnishttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Handsome%20travel%20agent%20speaking%20with%20customer%20in%20the%20office-1.jpegHandsome travel agent speaking with customer in the office-1Handsome travel agent speaking with customer in the office-12026-01-26https://www.i-cem.de/customer-service-summithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Successful%20confident%20businessmen%20standing%20in%20line.%20Progress%20in%20career.jpegSuccessful confident businessmen standing in line. Progress in careerSuccessful confident businessmen standing in line. Progress in careerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/ccv-1.pngccv-1ccv-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/CCT%20300x300.pngCCT 300x300CCT 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Franz%20Peter%20Altemeier.jpgFranz Peter AltemeierFranz Peter Altemeierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Vendor%20Battle%20NUR%20LOGOs.jpgVendor Battle NUR LOGOsVendor Battle NUR LOGOshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Alex%20Fischer.jpgAlex FischerAlex Fischerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/communication%20technology%20mobile%20phone%20high%20tech%20concept.%20Happy%20man%20using%20texting%20on%20smartphone%20social%20media%20application%20icons%20flying%20out%20of%20cellphone%20isolated%20grey%20wall%20background.%204g%20data%20plan.jpegcommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data plancommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data planhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Ulrich%20Hoffmann.jpgUlrich HoffmannUlrich Hoffmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Stefan%20Gr%C3%BCnzner.jpgStefan GrünznerStefan Grünznerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Andreas%20Weick.jpgAndreas WeickAndreas Weickhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Kloos.pngMichael KloosMichael Klooshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Outlook-ti2ic4kt.pngOutlook-ti2ic4ktOutlook-ti2ic4kthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit.cx%20Logo%20green%20RGB.pnginfinit.cx Logo green RGBinfinit.cx Logo green RGBhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Selin%20Gueven.jpgSelin GuevenSelin Guevenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/NiCE_Cognigy_black&blue.svgNiCE_Cognigy_black&blueNiCE_Cognigy_black&bluehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog.pngcrealogcrealoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Dr.%20Jens%20Eckhardt.jpgDr. Jens EckhardtDr. Jens Eckhardthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Profilbild%20Katja%20Schlootz%20Kopie.jpegProfilbild Katja Schlootz KopieProfilbild Katja Schlootz Kopiehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Kai%20Braband%20(1).jpgKai Braband (1)Kai Braband (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Jens%20Leucke.jpgJens LeuckeJens Leuckehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Be%20Prepared%20sign%20with%20sky%20background.jpegBe Prepared sign with sky backgroundBe Prepared sign with sky backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Niklas%20Bl%C3%A4sing.jpgNiklas BläsingNiklas Bläsinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/DDV_Logo_300dpi_RGB.jpg.pngDDV_Logo_300dpi_RGB.jpgDDV_Logo_300dpi_RGB.jpghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/300ppi__servistio_Partnerlogo_ServiceNow_Color.png300ppi__servistio_Partnerlogo_ServiceNow_Color300ppi__servistio_Partnerlogo_ServiceNow_Colorhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Daniel%20Homm.jpgDaniel HommDaniel Hommhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Olaf%20Hansen.pngOlaf HansenOlaf Hansenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/iStock-923079848%20Kopie-1.jpgiStock-923079848 Kopie-1iStock-923079848 Kopie-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Prof.%20Dr.%20Peter%20Gentsch.jpgProf. Dr. Peter GentschProf. Dr. Peter Gentschhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Thomas%20Cohrs.jpgThomas CohrsThomas Cohrshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX_Talks.jpgCX_TalksCX_Talkshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Verint.jpgVerintVerinthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/New%20Variant%20Creation.pngNew Variant CreationNew Variant Creationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Peter%20Pirner.jpgPeter PirnerPeter Pirnerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Bucher%20und%20Suter.pngLogo Bucher und SuterLogo Bucher und Suterhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Multiethnic%20group%20of%20happy%20business%20people%20working%20together%20in%20office.jpegMultiethnic group of happy business people working together in officeMultiethnic group of happy business people working together in officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Schneider.pngStefan SchneiderStefan Schneiderhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/gr%C3%BCnzner%20nez.jpggrünzner nezgrünzner nezhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/VIER_Logo_orange%20(RGB)-1.pngVIER_Logo_orange (RGB)-1VIER_Logo_orange (RGB)-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Benjamin%20Gebauer%20(1).pngBenjamin Gebauer (1)Benjamin Gebauer (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland%20Ruf%20(1).pngRoland Ruf (1)Roland Ruf (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/HubSpot-Logo.svgHubSpot-LogoHubSpot-Logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/summit-03.pngsummit-03summit-03https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/aircall_logo_default_rgb.svgaircall_logo_default_rgbaircall_logo_default_rgbhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Ralf%20Graf.jpgRalf GrafRalf Grafhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Bruno%20Gr%C3%BCnig.jpgBruno GrünigBruno Grünighttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Stefan%20Riesel%20(1).jpgStefan Riesel (1)Stefan Riesel (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/ccf_logo.pngccf_logoccf_logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/L%C3%A9o%20Fang-Tribalat.jpgLéo Fang-TribalatLéo Fang-Tribalathttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/RUF%20Ranking2025.jpgRUF Ranking2025RUF Ranking20252026-09-18https://www.i-cem.de/cx-kompass/digital-workforce-was-steckt-dahinter-und-warum-sie-service-cx-ver%C3%A4nderthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Zeige%20einen%20realistischen%20Menschen%20der%20an%20einem%20Schreibtisch%20sitzt%20der%20eine%20grere%20Anzahl%20von%20Robertern%20die%20%20in%20einem%20Call%20Center%20Center%20an%20Schreibtisc-1.pngZeige einen realistischen Menschen der an einem Schreibtisch sitzt der eine grere Anzahl von Robertern die in einem Call Center Center an Schreibtisc-1Zeige einen realistischen Menschen der an einem Schreibtisch sitzt der eine grere Anzahl von Robertern die in einem Call Center Center an Schreibtisc-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2025-12-05https://www.i-cem.de/conversational-businesshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Was%20ist%20Conversational%20Business.mp4/medium.jpgWas ist Conversational BusinessWas ist Conversational Businesshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Was%20ist%20Conversational%20Business.mp4135nonohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202023-05-31%20um%2016.31.55.pngBildschirm­foto 2023-05-31 um 16.31.55Bildschirm­foto 2023-05-31 um 16.31.55https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Web%20connection%20and%20communication.jpegWeb connection and communicationWeb connection and communicationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North sea2023-10-28https://www.i-cem.de/cx-kompass/praxisbeispiel-wie-interim-management-den-customer-service-im-e-commerce-transformiertehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Barbarino-1.pngMichael Barbarino-1Michael Barbarino-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Manager%20interviewing%20a%20male%20applicant%20in%20her%20office.jpegManager interviewing a male applicant in her officeManager interviewing a male applicant in her office2025-04-29https://www.i-cem.de/cx-kompass/cx-in-der-krise-k%C3%B6nnen-wir-uns-das-leistenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Young%20man%20standing%20and%20gesturing%20with%20a%20cardboard%20box%20on%20his%20head%20with%20dollar%20signs.jpegYoung man standing and gesturing with a cardboard box on his head with dollar signsYoung man standing and gesturing with a cardboard box on his head with dollar signshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2023-05-24https://www.i-cem.de/cx-kompass/viele-ideen-und-initiativen-wie-werden-cx-projekte-erfolgreichhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/OD%20B1.pngOD B1OD B1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/ODB3.pngODB3ODB3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/OD%20B2.pngOD B2OD B2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Idea%20exchange%20concept.%20Ideas%20agreement%20Investing%20in%20business%20innovation%20and%20financial%20commerce%20backing%20of%20creativity.%20Open%20lightbulb%20icon%20with%20gear%20mechanisms.%20Funding%20potential%20innovative%20growth-1.jpegIdea exchange concept. Ideas agreement Investing in business innovation and financial commerce backing of creativity. Open lightbulb icon with gear mechanisms. Funding potential innovative growth-1Idea exchange concept. Ideas agreement Investing in business innovation and financial commerce backing of creativity. Open lightbulb icon with gear mechanisms. Funding potential innovative growth-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Foto%20Stephanie%20Wolfram.jpgFoto Stephanie WolframFoto Stephanie Wolfram2022-10-27https://www.i-cem.de/cx-kompass/wie-steht-es-um-den-ux-reifegrad-verschiedener-branchen-im-dach-raumhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kathrin%20Friedrich.jpgKathrin FriedrichKathrin Friedrichhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i-Cem.jpgi-Cemi-Cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/UX%20Reifestudie.jpgUX ReifestudieUX Reifestudie2026-06-19https://www.i-cem.de/cx-kompass/warum-customer-experience-ohne-vertrauen-scheitert-ein-leadership-perspektivwechselhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Anika-Webseite.pngAnika-WebseiteAnika-Webseite2026-07-17https://www.i-cem.de/cx-kompass/welcome-new-work-good-bye-workforce-managementhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/businessman%20hand%20working%20with%20new%20modern%20computer%20and%20business%20strategy%20as%20concept-1.jpegbusinessman hand working with new modern computer and business strategy as concept-1businessman hand working with new modern computer and business strategy as concept-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/11.jpg1111https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/businessman%20hand%20working%20with%20new%20modern%20computer%20and%20business%20strategy%20as%20concept.jpegbusinessman hand working with new modern computer and business strategy as conceptbusinessman hand working with new modern computer and business strategy as concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2023-12-12https://www.i-cem.de/digitalisierung-im-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20cx%20logo.pnginfinit cx logoinfinit cx logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Website%20designer%20working%20digital%20tablet%20and%20computer%20laptop%20with%20smart%20phone%20and%20graphics%20design%20diagram%20on%20wooden%20desk%20as%20concept-1.jpegWebsite designer working digital tablet and computer laptop with smart phone and graphics design diagram on wooden desk as concept-1Website designer working digital tablet and computer laptop with smart phone and graphics design diagram on wooden desk as concept-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/kolle.jpgkollekollehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/kai-no%CC%88rtemann.256x256.jpgkai-nörtemann.256x256kai-nörtemann.256x256https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/benjamin%20gebauer.jpgbenjamin gebauerbenjamin gebauer2023-01-10https://www.i-cem.de/cx-kompass/einsatz-von-ki-agenten-im-kundenservice-ein-leitfadenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(67).jpgDesign ohne Titel (67)Design ohne Titel (67)2025-12-09https://www.i-cem.de/weiterbildunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Group%20of%20business%20people%20assembling%20jigsaw%20puzzle%20and%20represent%20team%20support%20and%20help%20concept.jpegGroup of business people assembling jigsaw puzzle and represent team support and help conceptGroup of business people assembling jigsaw puzzle and represent team support and help concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/KI%20Agents%20In%20White%20Hats.pngKI Agents In White HatsKI Agents In White Hatshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Be%20Prepared%20sign%20with%20sky%20background.jpegBe Prepared sign with sky backgroundBe Prepared sign with sky backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Enbw.pngEnbwEnbwhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/kolle.jpgkollekollehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Successful%20confident%20businessmen%20standing%20in%20line.%20Progress%20in%20career.jpegSuccessful confident businessmen standing in line. Progress in careerSuccessful confident businessmen standing in line. Progress in careerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Group%20of%20young%20people%20in%20business%20meeting-2.jpegGroup of young people in business meeting-2Group of young people in business meeting-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/anika%20rot.jpganika rotanika rothttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/EWE.pngEWEEWEhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/business%20documents%20on%20office%20table%20with%20laptop%20computer%20and%20graph%20financial%20diagram%20and%20man%20working%20in%20the%20background.jpegbusiness documents on office table with laptop computer and graph financial diagram and man working in the backgroundbusiness documents on office table with laptop computer and graph financial diagram and man working in the backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LV1871.pngLV1871LV1871https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/TK.pngTKTKhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AOK.pngAOKAOKhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Thomas_Ulrich.jpgThomas_UlrichThomas_Ulrichhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Franziska%20Weber%20-%20Foto%202023.jpgFranziska Weber - Foto 2023Franziska Weber - Foto 2023https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Uelzener.pngUelzenerUelzenerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/_MG_5733.jpg_MG_5733_MG_5733https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Businesswoman%20doing%20conference%20presentation%20in%20meeting%20room-1.jpegBusinesswoman doing conference presentation in meeting room-1Businesswoman doing conference presentation in meeting room-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Evangelische%20Bank.pngEvangelische BankEvangelische Bankhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bettina%20Pauck-2.jpgBettina Pauck-2Bettina Pauck-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Businessman%20showing%20computer%20screen%20to%20coworkers%20in%20creative%20office.jpegBusinessman showing computer screen to coworkers in creative officeBusinessman showing computer screen to coworkers in creative officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Unposed%20group%20of%20creative%20business%20people%20in%20an%20open%20concept%20office%20brainstorming%20their%20next%20project.-1.jpegUnposed group of creative business people in an open concept office brainstorming their next project.-1Unposed group of creative business people in an open concept office brainstorming their next project.-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Hornbach.pngHornbachHornbachhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/happy%20students%20group%20%20study%20in%20classroom.jpeghappy students group study in classroomhappy students group study in classroom2026-09-25https://www.i-cem.de/cx-kompass/zukunftsblick-ai-agents-human-robots-industry-models-human-in-the-loophttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Female%20finger%20touching%20a%20beam%20of%20light%20surrounded%20by%20portraits%20and%20a%20world%20map%20behind%20it.jpegFemale finger touching a beam of light surrounded by portraits and a world map behind itFemale finger touching a beam of light surrounded by portraits and a world map behind ithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Rainer_Holler_light_VIER_Portrait_1000x1000.jpgRainer_Holler_light_VIER_Portrait_1000x1000Rainer_Holler_light_VIER_Portrait_1000x10002025-08-15https://www.i-cem.de/cx-kompass/warum-ein-ki-f%C3%BChrerschein-im-kundenservice-wichtig-isthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Pretty%20young%20woman%20making%20a%20decision%20with%20arrows%20and%20question%20mark%20above%20her%20head.jpegPretty young woman making a decision with arrows and question mark above her headPretty young woman making a decision with arrows and question mark above her headhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Workteam%20in%20office%20working%20on%20desktop%20computer-1.jpegWorkteam in office working on desktop computer-1Workteam in office working on desktop computer-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smartphone%20with%20finance%20and%20market%20icons%20and%20symbols%20concept.jpegSmartphone with finance and market icons and symbols conceptSmartphone with finance and market icons and symbols concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject material2026-06-17https://www.i-cem.de/kai-riedelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/1111%20Kai%20r.jpg1111 Kai r1111 Kai rhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/3%20Ebenen.jpg3 Ebenen3 Ebenenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20of%20businessman%20hand%20drawing%20business%20strategy%20sketches.jpegClose up of businessman hand drawing business strategy sketchesClose up of businessman hand drawing business strategy sketcheshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_klein2023-10-15https://www.i-cem.de/cx-kompass/chatgpt-im-kundenservice-gamechanger-oder-rohrkrepiererhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Closeup%20portrait%20of%20a%20man%20using%20smartphone.jpegCloseup portrait of a man using smartphoneCloseup portrait of a man using smartphonehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2023-03-13https://www.i-cem.de/cx-kompass/h%C3%B6rt-auf-neue-software-zu-kaufenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Young%20man%20using%20a%20laptop%20building%20online%20business%20making%20dollar%20bills%20cash%20falling%20down.%20Beginner%20IT%20entrepreneur%20under%20money%20rain.%20Success%20economy%20concept.jpegYoung man using a laptop building online business making dollar bills cash falling down. Beginner IT entrepreneur under money rain. Success economy conceptYoung man using a laptop building online business making dollar bills cash falling down. Beginner IT entrepreneur under money rain. Success economy concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Young%20man%20using%20a%20laptop%20building%20online%20business%20making%20dollar%20bills%20cash%20falling%20down.%20Beginner%20IT%20entrepreneur%20under%20money%20rain.%20Success%20economy%20concept-1.jpegYoung man using a laptop building online business making dollar bills cash falling down. Beginner IT entrepreneur under money rain. Success economy concept-1Young man using a laptop building online business making dollar bills cash falling down. Beginner IT entrepreneur under money rain. Success economy concept-12023-11-22https://www.i-cem.de/cx-kompass/innovatives-cx-management-der-zukunft-omnichannel-ki-und-personalisierunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/row%20of%20light%20bulbs%20with%20one%20different%20from%20the%20others.jpegrow of light bulbs with one different from the othersrow of light bulbs with one different from the othershttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Oliver%20Kern.jpgOliver KernOliver Kern2025-12-28