https://www.i-cem.de/cx-kompass/zukunftsblick-ai-agents-human-robots-industry-models-human-in-the-loophttps://www.i-cem.de/hubfs/Stock%20images/Female%20finger%20touching%20a%20beam%20of%20light%20surrounded%20by%20portraits%20and%20a%20world%20map%20behind%20it.jpegFemale finger touching a beam of light surrounded by portraits and a world map behind itFemale finger touching a beam of light surrounded by portraits and a world map behind ithttps://www.i-cem.de/hubfs/Rainer_Holler_light_VIER_Portrait_1000x1000.jpgRainer_Holler_light_VIER_Portrait_1000x1000Rainer_Holler_light_VIER_Portrait_1000x1000https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2025-08-15https://www.i-cem.de/cx-kompass/product-as-a-service-paas-neue-marktchancen-besserer-servicehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Product%20as%20a%20Service%20-%20Grafik%20Vor%20und%20Nachteile.jpgProduct as a Service - Grafik Vor und NachteileProduct as a Service - Grafik Vor und Nachteilehttps://www.i-cem.de/hubfs/Young%20businessman%20in%20suit%20carrying%20big%20stack%20of%20carton%20boxes.jpegYoung businessman in suit carrying big stack of carton boxesYoung businessman in suit carrying big stack of carton boxeshttps://www.i-cem.de/hubfs/Product%20as%20a%20Service%20-%20Grafik%20Definition.jpgProduct as a Service - Grafik DefinitionProduct as a Service - Grafik Definition2022-10-28https://www.i-cem.de/cx-kompass/kostenoptimierung-im-kundenservicehttps://www.i-cem.de/hubfs/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/An%20image%20of%20a%20modern%20call%20center%20with%20employees%20using%20advanced%20technology%20like%20chatbots%20and%20interactive%20voice%20response%20systems%20to%20optimize%20costs%20while.jpegAn image of a modern call center with employees using advanced technology like chatbots and interactive voice response systems to optimize costs whileAn image of a modern call center with employees using advanced technology like chatbots and interactive voice response systems to optimize costs whilehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2024-10-13https://www.i-cem.de/customer-service-week/12https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Guido%20Teeuwen.jpegGuido TeeuwenGuido Teeuwenhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://www.i-cem.de/hubfs/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://www.i-cem.de/hubfs/GMT_Logo_Teleperformance_Without%20Tagline_CMYK_Reduced_Version_Black_NoSignature.pngGMT_Logo_Teleperformance_Without Tagline_CMYK_Reduced_Version_Black_NoSignatureGMT_Logo_Teleperformance_Without Tagline_CMYK_Reduced_Version_Black_NoSignaturehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Frank%20Otto%20Juli%202016.jpgFrank Otto Juli 2016Frank Otto Juli 2016https://www.i-cem.de/hubfs/infinit%20logo.pnginfinit logoinfinit logohttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/novomind_Foto_Franziska%20Dempt.jpgnovomind_Foto_Franziska Demptnovomind_Foto_Franziska Dempthttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Heinrich%20Eekens.jpgHeinrich EekensHeinrich Eekenshttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/og_novomind_Logo_1800_1080.pngog_novomind_Logo_1800_1080og_novomind_Logo_1800_1080https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/PaulaMarie_Schillo.pngPaulaMarie_SchilloPaulaMarie_Schillohttps://www.i-cem.de/hubfs/Customer%20service%20representative%20on%20the%20phone.jpegCustomer service representative on the phoneCustomer service representative on the phonehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Roland-Ruf%20RUF%20Beratung.pngRoland-Ruf RUF BeratungRoland-Ruf RUF Beratunghttps://www.i-cem.de/hubfs/paulus%20logo.pngpaulus logopaulus logohttps://www.i-cem.de/hubfs/Logo%20magic%20manuals.pngLogo magic manualsLogo magic manualshttps://www.i-cem.de/hubfs/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Felix%20Stelzer.jpegFelix StelzerFelix Stelzerhttps://www.i-cem.de/hubfs/VIER-1.pngVIER-1VIER-1https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/benjamin%20gebauer.jpgbenjamin gebauerbenjamin gebauer2024-05-20https://www.i-cem.de/customer-service-summit/2025https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Timo%20Reis.pngTimo ReisTimo Reishttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Svenja%20Kinzel.pngSvenja KinzelSvenja Kinzelhttps://www.i-cem.de/hubfs/iStock-923079848%20Kopie-1.jpgiStock-923079848 Kopie-1iStock-923079848 Kopie-1https://www.i-cem.de/hubfs/parloa.jpgparloaparloahttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Anne%20Schilling.pngAnne SchillingAnne Schillinghttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Sascha%20Wollenberg.pngSascha WollenbergSascha Wollenberghttps://www.i-cem.de/hubfs/Roland%20Ruf%20(1).pngRoland Ruf (1)Roland Ruf (1)https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Lena%20Kurzmann.pngLena KurzmannLena Kurzmannhttps://www.i-cem.de/hubfs/communication%20technology%20mobile%20phone%20high%20tech%20concept.%20Happy%20man%20using%20texting%20on%20smartphone%20social%20media%20application%20icons%20flying%20out%20of%20cellphone%20isolated%20grey%20wall%20background.%204g%20data%20plan.jpegcommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data plancommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data planhttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Multiethnic%20group%20of%20happy%20business%20people%20working%20together%20in%20office.jpegMultiethnic group of happy business people working together in officeMultiethnic group of happy business people working together in officehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Dirk%20Egelseer.pngDirk EgelseerDirk Egelseerhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Benjamin%20Gebauer%20(1).pngBenjamin Gebauer (1)Benjamin Gebauer (1)https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Heike%20Leise.jpgHeike LeiseHeike Leisehttps://www.i-cem.de/hubfs/Maik%20Gastel-Nettey.pngMaik Gastel-NetteyMaik Gastel-Netteyhttps://www.i-cem.de/hubfs/Joachim%20Heinz-2.jpgJoachim Heinz-2Joachim Heinz-2https://www.i-cem.de/hubfs/Prof.%20Dr.%20Matthias%20Gouthier.jpgProf. Dr. Matthias GouthierProf. Dr. Matthias Gouthierhttps://www.i-cem.de/hubfs/VIER-1.pngVIER-1VIER-1https://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Ralf%20M%C3%BChlenh%C3%B6ver.pngRalf MühlenhöverRalf Mühlenhöverhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/gr%C3%BCnzner%20nez.jpggrünzner nezgrünzner nezhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Daniel%20Homm.jpgDaniel HommDaniel Hommhttps://www.i-cem.de/hubfs/Michael%20Kloos.pngMichael KloosMichael Klooshttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Selina%20Zirbes.pngSelina ZirbesSelina Zirbeshttps://www.i-cem.de/hubfs/Sebastian%20de%20Lanck-Thimm%20(1).pngSebastian de Lanck-Thimm (1)Sebastian de Lanck-Thimm (1)https://www.i-cem.de/hubfs/TP-1.jpgTP-1TP-1https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Alex%20Fischer.pngAlex FischerAlex Fischerhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Christina%20Santo.pngChristina SantoChristina Santohttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Levin%20Gust.pngLevin GustLevin Gusthttps://www.i-cem.de/hubfs/infinit%20cx%20logo.pnginfinit cx logoinfinit cx logohttps://www.i-cem.de/hubfs/Stefan%20Schneider.pngStefan SchneiderStefan Schneiderhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Olaf%20Hansen.pngOlaf HansenOlaf Hansenhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Carina%20Zehetmaier.jpgCarina ZehetmaierCarina Zehetmaierhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Anke%20Schramm.pngAnke SchrammAnke Schrammhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://www.i-cem.de/hubfs/summit-03.pngsummit-03summit-03https://www.i-cem.de/hubfs/crealog.jpgcrealogcrealoghttps://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/CCT%20300x300.pngCCT 300x300CCT 300x300https://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/ccv-1.pngccv-1ccv-1https://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/ccf_logo.pngccf_logoccf_logohttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.2025-09-30https://www.i-cem.de/cx-kompass/game-changer-conversational-aihttps://www.i-cem.de/hubfs/PG%201.pngPG 1PG 1https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/peter-gentsch.256x256.jpgpeter-gentsch.256x256peter-gentsch.256x256https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Young%20man%20wearing%20futuristic%20glasses%20against%20blue%20background.jpegYoung man wearing futuristic glasses against blue backgroundYoung man wearing futuristic glasses against blue backgroundhttps://www.i-cem.de/hubfs/PG%202.pngPG 2PG 22024-05-24https://www.i-cem.de/agentic-ai-im-kundenservicehttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Modern%20Robotic%20Assistants%20at%20Call%20Center%20Desks.pngModern Robotic Assistants at Call Center DesksModern Robotic Assistants at Call Center Deskshttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.2026-06-24https://www.i-cem.de/cx-kompass/was-ist-eigentlich-customer-journey-mappinghttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Customer%20Journey%20Mapping.jpegCustomer Journey MappingCustomer Journey Mappinghttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2025-12-28https://www.i-cem.de/cx-kompass/mitarbeiterzufriedenheit-ist-doch-egalhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/CC%20Trendstudie_2022_%201920x1080.jpgCC Trendstudie_2022_ 1920x1080CC Trendstudie_2022_ 1920x1080https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Julia%20Ullrich%202022%20klein.pngJulia Ullrich 2022 kleinJulia Ullrich 2022 klein2023-11-14https://www.i-cem.de/cx-kompass/welche-preismodelle-f%C3%BCr-agentic-ai-gibt-es-im-customer-servicehttps://www.i-cem.de/hubfs/Stock%20images/Budget%20cut.jpegBudget cutBudget cuthttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2025-12-17https://www.i-cem.de/cx-kompass/2023-das-ende-der-virtuellen-eventshttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/Businesswoman%20doing%20conference%20presentation%20in%20meeting%20room.jpegBusinesswoman doing conference presentation in meeting roomBusinesswoman doing conference presentation in meeting roomhttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2023-04-17https://www.i-cem.de/kommunikationskompetenz-f%C3%BCr-cx-managerhttps://www.i-cem.de/hubfs/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria tablehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Holger%20G%C3%B6del.jpgHolger GödelHolger Gödelhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building place2025-07-29https://www.i-cem.de/die-besten-contact-center-plattformen-fuer-die-dach-regionhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/RUF%20Ranking2025.jpgRUF Ranking2025RUF Ranking20252025-04-10https://www.i-cem.de/masterclass-digital-customer-servicehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Bildschirm%C2%ADfoto%202023-12-28%20um%2011.06.01.pngBildschirm­foto 2023-12-28 um 11.06.01Bildschirm­foto 2023-12-28 um 11.06.01https://www.i-cem.de/hubfs/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://www.i-cem.de/hubfs/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Focused%20classmates%20studying%20together%20and%20using%20laptop%20in%20library.jpegFocused classmates studying together and using laptop in libraryFocused classmates studying together and using laptop in libraryhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Roland%20Ruf.jpgRoland RufRoland Ruf2026-09-11https://www.i-cem.de/customer-experience-managementhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Young%20businessman%20sitting%20in%20chair%20with%20book%20in%20hands.jpegYoung businessman sitting in chair with book in handsYoung businessman sitting in chair with book in handshttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Stock%20images/top%20view%20of%20businessman%20hand%20working%20with%20modern%20technology%20and%20digital%20layer%20effect%20as%20business%20strategy%20concept-1.jpegtop view of businessman hand working with modern technology and digital layer effect as business strategy concept-1top view of businessman hand working with modern technology and digital layer effect as business strategy concept-1https://www.i-cem.de/hubfs/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://www.i-cem.de/hubfs/Stock%20images/Pretty%20young%20woman%20making%20a%20decision%20with%20arrows%20and%20question%20mark%20above%20her%20head.jpegPretty young woman making a decision with arrows and question mark above her headPretty young woman making a decision with arrows and question mark above her head2026-08-17https://www.i-cem.de/cx-kompass/zielgruppen-richtig-verstehen-die-initiative-50https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/peter%20pirner_prev_ui.pngpeter pirner_prev_uipeter pirner_prev_uihttps://www.i-cem.de/hubfs/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/Blog%20E129.jpgBlog E129Blog E129https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/Peter%20Blog%20Hintergrund.jpgPeter Blog HintergrundPeter Blog Hintergrund2026-06-17https://www.i-cem.de/cx-kompass/f%C3%BCnf-fehler-bei-der-planung-des-einsatzes-von-agentic-ai-im-customer-servicehttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/Stock%20images/Portrait%20of%20a%20funny%20hipster%20man%20looking%20at%20camera%20over%20gray%20background.jpegPortrait of a funny hipster man looking at camera over gray backgroundPortrait of a funny hipster man looking at camera over gray backgroundhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.2026-04-22https://www.i-cem.de/cx-kompass/telesales-neu-gedacht-vom-servicekanal-zum-vertriebsmotorhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Customer%20support%20operator%20woman%20smiling%20at%20an%20office.jpegCustomer support operator woman smiling at an officeCustomer support operator woman smiling at an officehttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Ruf2026-06-17https://www.i-cem.de/cx-kompass/technologie-und-menschlichkeit-im-kundenservicehttps://www.i-cem.de/hubfs/Annika%20Schmidt.pngAnnika SchmidtAnnika Schmidthttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Puzzle%20head%20brain%20concept%20as%20a%20human%20face%20profile%20made%20from%20crumpled%20white%20paper%20with%20a%20jigsaw%20piece%20cut%20out%20on%20a%20rustic%20old%20wood%20background%20as%20a%20mental%20health%20symbol..jpegPuzzle head brain concept as a human face profile made from crumpled white paper with a jigsaw piece cut out on a rustic old wood background as a mental health symbol.Puzzle head brain concept as a human face profile made from crumpled white paper with a jigsaw piece cut out on a rustic old wood background as a mental health symbol.2026-01-19https://www.i-cem.de/conversational-business-summithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Conversational%20Business%20Summit%20teaser.mp4/medium.jpgConversational Business Summit teaserConversational Business Summit teaserhttps://www.i-cem.de/hubfs/Conversational%20Business%20Summit%20teaser.mp483nonohttps://www.i-cem.de/hubfs/sinch%20engage-1.svgsinch engage-1sinch engage-1https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Dr%20Anja%20Linnenbuerger.jpgDr Anja LinnenbuergerDr Anja Linnenbuergerhttps://www.i-cem.de/hubfs/Web%20connection%20and%20communication.jpegWeb connection and communicationWeb connection and communicationhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Gentsch_Peter_Portrait.jpgGentsch_Peter_PortraitGentsch_Peter_Portraithttps://www.i-cem.de/hubfs/Bildschirm%C2%ADfoto%202023-05-31%20um%2016.31.55.pngBildschirm­foto 2023-05-31 um 16.31.55Bildschirm­foto 2023-05-31 um 16.31.55https://www.i-cem.de/hubfs/logo_forward.svglogo_forwardlogo_forwardhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Carsten%20Ulbricht.jpegCarsten UlbrichtCarsten Ulbrichthttps://www.i-cem.de/hubfs/dse_logo_award_color-640x332.pngdse_logo_award_color-640x332dse_logo_award_color-640x332https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Application%20icons%20in%20human%20hand.%20Wireless%20technologies.jpegApplication icons in human hand. Wireless technologiesApplication icons in human hand. Wireless technologies2023-09-18https://www.i-cem.de/cx-kompass/geo-im-kundenservice-so-werden-sie-in-gpt-co-sichtbarhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/Stock%20images/Online%20Advertising%20Concept.%20Closeup%20Landing%20Page%20on%20Laptop%20Screen%20in%20Doodle%20Design%20Style.%20On%20Background%20of%20Comfortable%20Working%20Place%20in%20Modern%20Office.%20Blurred%2c%20Toned%20Image.%203D%20Render..jpegOnline Advertising Concept. Closeup Landing Page on Laptop Screen in Doodle Design Style. On Background of Comfortable Working Place in Modern Office. Blurred, Toned Image. 3D Render.Online Advertising Concept. Closeup Landing Page on Laptop Screen in Doodle Design Style. On Background of Comfortable Working Place in Modern Office. Blurred, Toned Image. 3D Render.https://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an office2026-05-23https://www.i-cem.de/cx-kompass/mit-gezielter-auswahl-einer-cem-software-60-kosten-sparenhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://www.i-cem.de/hubfs/Business%20man%20hitting%20brick%20grungy%20wall%20with%20hammer%20and%20opening%20a%20hole.jpegBusiness man hitting brick grungy wall with hammer and opening a holeBusiness man hitting brick grungy wall with hammer and opening a hole2023-09-23https://www.i-cem.de/cx-kompass/f%C3%BChrung-in-zeiten-von-ki-qualifikation-ist-kein-nice-to-have-sondern-ein-must-havehttps://www.i-cem.de/hubfs/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://www.i-cem.de/hubfs/Stock%20images/Image%20of%20a%20succesful%20casual%20business%20woman%20using%20laptop%20during%20meeting.jpegImage of a succesful casual business woman using laptop during meetingImage of a succesful casual business woman using laptop during meetinghttps://www.i-cem.de/hubfs/Stock%20images/Composite%20image%20of%20smiling%20businesswoman%20thinking.jpegComposite image of smiling businesswoman thinkingComposite image of smiling businesswoman thinkinghttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/3d%20light%20growing%20human%20social%20network%20and%20leadership%20as%20concept.jpeg3d light growing human social network and leadership as concept3d light growing human social network and leadership as concepthttps://www.i-cem.de/hubfs/Stock%20images/Back%20view%20of%20businessman%20looking%20at%20mechanism%20of%20cogwheels.jpegBack view of businessman looking at mechanism of cogwheelsBack view of businessman looking at mechanism of cogwheels2025-06-24https://www.i-cem.de/stefan-kollehttps://www.i-cem.de/hubfs/Stefan%20Kolle.jpgStefan KolleStefan Kollehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stefan%20Kolle%20(5).jpgStefan Kolle (5)Stefan Kolle (5)2025-01-22https://www.i-cem.de/cx-kompass/digital-workforce-was-steckt-dahinter-und-warum-sie-service-cx-ver%C3%A4nderthttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Zeige%20einen%20realistischen%20Menschen%20der%20an%20einem%20Schreibtisch%20sitzt%20der%20eine%20grere%20Anzahl%20von%20Robertern%20die%20%20in%20einem%20Call%20Center%20Center%20an%20Schreibtisc-1.pngZeige einen realistischen Menschen der an einem Schreibtisch sitzt der eine grere Anzahl von Robertern die in einem Call Center Center an Schreibtisc-1Zeige einen realistischen Menschen der an einem Schreibtisch sitzt der eine grere Anzahl von Robertern die in einem Call Center Center an Schreibtisc-1https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2025-12-05https://www.i-cem.de/cx-kompass/agentic-ai-im-service-vom-kontakt-zur-vertriebschancehttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/Georg%20B%C3%B6ning.jpegGeorg BöningGeorg Böning2026-07-28https://www.i-cem.de/projekt-management-basicshttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Bildschirm%C2%ADfoto%202023-12-28%20um%2011.06.01.pngBildschirm­foto 2023-12-28 um 11.06.01Bildschirm­foto 2023-12-28 um 11.06.01https://www.i-cem.de/hubfs/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://www.i-cem.de/hubfs/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria table2025-10-30https://www.i-cem.de/cx-kompass/einf%C3%BChrung-in-die-ai-technologie-im-customer-servicehttps://www.i-cem.de/hubfs/Stock%20images/Start%20Controller%20on%20Black%20Control%20Console%20with%20Blue%20Backlight.%20Improvement%2c%20regulation%2c%20control%20or%20management%20concept..jpegStart Controller on Black Control Console with Blue Backlight. Improvement, regulation, control or management concept.Start Controller on Black Control Console with Blue Backlight. Improvement, regulation, control or management concept.https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2024-03-13https://www.i-cem.de/cx-kompass/wesentliche-inhalte-moderner-servicetrainingshttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://www.i-cem.de/hubfs/Needaheartbeat.jpgNeedaheartbeatNeedaheartbeathttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-06-19https://www.i-cem.de/der-ki-f%C3%BChrerschein-f%C3%BCr-den-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/KI%20F%C3%BChrerschein%20-%20Landingpage%20Video.mp4/medium.jpgWarum der KI-Führerschein wichtig istKI Führerschein - Landingpage Videohttps://www.i-cem.de/hubfs/KI%20F%C3%BChrerschein%20-%20Landingpage%20Video.mp486nonohttps://www.i-cem.de/hubfs/Copy%20of%20ai-brain_1%20(1).pngCopy of ai-brain_1 (1)Copy of ai-brain_1 (1)https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Group%20of%20business%20people%20assembling%20jigsaw%20puzzle%20and%20represent%20team%20support%20and%20help%20concept.jpegGroup of business people assembling jigsaw puzzle and represent team support and help conceptGroup of business people assembling jigsaw puzzle and represent team support and help concepthttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Stock%20images/Workteam%20in%20office%20working%20on%20desktop%20computer.jpegWorkteam in office working on desktop computerWorkteam in office working on desktop computer2025-12-28https://www.i-cem.de/webinare-/-videoshttps://www.i-cem.de/hubfs/Stock%20images/Portrait%20of%20happy%20businessman%20with%20colleagues%20working%20in%20call%20center.jpegPortrait of happy businessman with colleagues working in call centerPortrait of happy businessman with colleagues working in call centerhttps://www.i-cem.de/hubfs/Stock%20images/Smiling%20worker%20doing%20her%20job%20with%20a%20headset%20while%20looking%20at%20the%20camera-1.jpegSmiling worker doing her job with a headset while looking at the camera-1Smiling worker doing her job with a headset while looking at the camera-1https://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Attractive%20young%20woman%20working%20on%20a%20desktop%20computer%20smiling%20as%20she%20leans%20forwards%20reading%20text%20on%20the%20screen%2c%20view%20over%20the%20monitor.jpegAttractive young woman working on a desktop computer smiling as she leans forwards reading text on the screen, view over the monitorAttractive young woman working on a desktop computer smiling as she leans forwards reading text on the screen, view over the monitorhttps://www.i-cem.de/hubfs/4_800px_800px.png4_800px_800px4_800px_800pxhttps://www.i-cem.de/hubfs/Stock%20images/Shocked%20young%20business%20woman%20using%20laptop%20looking%20at%20computer%20screen%20blown%20away%20in%20stupor%20sitting%20outside%20corporate%20office.%20Human%20face%20expression%2c%20emotion%2c%20feeling%2c%20perception%2c%20body%20language%2c%20reaction.jpegShocked young business woman using laptop looking at computer screen blown away in stupor sitting outside corporate office. Human face expression, emotion, feeling, perception, body language, reactionShocked young business woman using laptop looking at computer screen blown away in stupor sitting outside corporate office. Human face expression, emotion, feeling, perception, body language, reactionhttps://www.i-cem.de/hubfs/Stock%20images/Couple%20at%20home%20buying%20on%20internet-1.jpegCouple at home buying on internet-1Couple at home buying on internet-12026-09-24https://www.i-cem.de/cx-kompass/perfect-matchhttps://www.i-cem.de/hubfs/Stock%20images/close%20up%20of%20a%20puzzle%20game%20parts.jpegclose up of a puzzle game partsclose up of a puzzle game partshttps://www.i-cem.de/hubfs/Stock%20images/close%20up%20of%20a%20puzzle%20game%20parts-1.jpegclose up of a puzzle game parts-1close up of a puzzle game parts-1https://www.i-cem.de/hubfs/Ralf%20M%C3%BChlenh%C3%B6ver.jpgRalf MühlenhöverRalf Mühlenhöverhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2023-10-30https://www.i-cem.de/cx-kompass/cx-kompass/cx-operating-modelhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Business%20man%20looking%20at%20bright%20light%20bulb%20in%20the%20wall%20concept.jpegBusiness man looking at bright light bulb in the wall conceptBusiness man looking at bright light bulb in the wall concepthttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/Stock%20images/Young%20man%20holding%20opened%20book%20with%20glass%20glowing%20light%20bulbs%20flying%20out.jpegYoung man holding opened book with glass glowing light bulbs flying outYoung man holding opened book with glass glowing light bulbs flying outhttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elements2026-06-12https://www.i-cem.de/cx-kompass/datenschutz-im-zeitalter-von-genai-mehr-als-nur-ein-l%C3%A4stiges-%C3%BCbelhttps://www.i-cem.de/hubfs/DALL%C2%B7E%202024-05-22%2016.42.13%20-%20A%20professional%20illustration%20of%20a%20business%20setting%20where%20natural-looking%20humans%20are%20interacting%20over%20customer%20service%20with%20AI%20elements%20in%20the%20backgroun.webpDALL·E 2024-05-22 16.42.13 - A professional illustration of a business setting where natural-looking humans are interacting over customer service with AI elements in the backgrounDALL·E 2024-05-22 16.42.13 - A professional illustration of a business setting where natural-looking humans are interacting over customer service with AI elements in the backgrounhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDI2026-01-26https://www.i-cem.de/customer-experience-week/19https://www.i-cem.de/hubfs/paulus%20logo.pngpaulus logopaulus logohttps://www.i-cem.de/hubfs/Logo%20magic%20manuals.pngLogo magic manualsLogo magic manualshttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Bornemann.gif.gifBornemann.gifBornemann.gifhttps://www.i-cem.de/hubfs/VIER-1.pngVIER-1VIER-1https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://www.i-cem.de/hubfs/Bildschirm%C2%ADfoto%202023-07-01%20um%2017.43.52.pngBildschirm­foto 2023-07-01 um 17.43.52Bildschirm­foto 2023-07-01 um 17.43.52https://www.i-cem.de/hubfs/Stefan_Janssen_Seismic.jpegStefan_Janssen_SeismicStefan_Janssen_Seismichttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Heinrich%20Eekens.jpgHeinrich EekensHeinrich Eekenshttps://www.i-cem.de/hubfs/infinit%20horizontal%20green%202019%20B550%20square%20white%20BG.jpginfinit horizontal green 2019 B550 square white BGinfinit horizontal green 2019 B550 square white BGhttps://www.i-cem.de/hubfs/novomind%20logo.jpgnovomind logonovomind logohttps://www.i-cem.de/hubfs/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://www.i-cem.de/hubfs/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Roman%20Salem.jpgRoman SalemRoman Salemhttps://www.i-cem.de/hubfs/Double%20exposure%20of%20businessman%20shows%20modern%20technology%20as%20concept.jpegDouble exposure of businessman shows modern technology as conceptDouble exposure of businessman shows modern technology as concepthttps://www.i-cem.de/hubfs/Klaus%20Carnein%20S.jpgKlaus Carnein SKlaus Carnein Shttps://www.i-cem.de/hubfs/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/benjamin%20gebauer.jpgbenjamin gebauerbenjamin gebauerhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Jakov%20Cavar%20Portrait.jpgJakov Cavar PortraitJakov Cavar Portraithttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/novomind_Foto_Franziska%20Dempt.jpgnovomind_Foto_Franziska Demptnovomind_Foto_Franziska Dempthttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/FO%20thomas_doeschl_Portrait_VIER.jpgFO thomas_doeschl_Portrait_VIERFO thomas_doeschl_Portrait_VIERhttps://www.i-cem.de/hubfs/GMT_Logo_Teleperformance_Without%20Tagline_CMYK_Reduced_Version_Black_NoSignature.pngGMT_Logo_Teleperformance_Without Tagline_CMYK_Reduced_Version_Black_NoSignatureGMT_Logo_Teleperformance_Without Tagline_CMYK_Reduced_Version_Black_NoSignaturehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400.jpgFO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://www.i-cem.de/hubfs/woman%20hand%20pressing%20shopping%20cart%20icon.jpegwoman hand pressing shopping cart iconwoman hand pressing shopping cart iconhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/pia%20jakobson.jpgpia jakobsonpia jakobsonhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Chantal_Regier_neu.jpgChantal_Regier_neuChantal_Regier_neuhttps://www.i-cem.de/hubfs/Forsta%20logo%20300x300%20wei%C3%9F.pngForsta logo 300x300 weißForsta logo 300x300 weiß2024-05-20https://www.i-cem.de/ki-einf%C3%BChrunghttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://www.i-cem.de/hubfs/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria tablehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Bildschirm%C2%ADfoto%202023-12-28%20um%2011.06.01.pngBildschirm­foto 2023-12-28 um 11.06.01Bildschirm­foto 2023-12-28 um 11.06.012026-01-20https://www.i-cem.de/dach-monitor-praesenzveranstaltungenhttps://www.i-cem.de/hubfs/I-CEM%20Veranstaltungsmonitor%20DACH.pngI-CEM Veranstaltungsmonitor DACHI-CEM Veranstaltungsmonitor DACHhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-08-25https://www.i-cem.de/cx-kompass/die-zukunft-der-customer-experience-der-kunde-im-agentic-ai-universehttps://www.i-cem.de/hubfs/Stock%20images/Universal%20milky%20way%20galaxy.jpegUniversal milky way galaxyUniversal milky way galaxyhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-01-30https://www.i-cem.de/customer-experience-week/23https://www.i-cem.de/hubfs/Leaping%20AI-3.pngLeaping AI-3Leaping AI-3https://www.i-cem.de/hubfs/Marc%20Heimroth_%20novomind%20AG.pngMarc Heimroth_ novomind AGMarc Heimroth_ novomind AGhttps://www.i-cem.de/hubfs/pauck%20und%20partners%20logo.jpgpauck und partners logopauck und partners logohttps://www.i-cem.de/hubfs/Patricia%20Hylynd.jpegPatricia HylyndPatricia Hylyndhttps://www.i-cem.de/hubfs/Kein%20Titel%20(Pr%C3%A4sentation)%20(2).jpgKein Titel (Präsentation) (2)Kein Titel (Präsentation) (2)https://www.i-cem.de/hubfs/Novomind.jpgNovomindNovomindhttps://www.i-cem.de/hubfs/crealog.jpgcrealogcrealoghttps://www.i-cem.de/hubfs/Bildschirmfoto%202025-04-19%20um%2018.23.28.pngBildschirmfoto 2025-04-19 um 18.23.28Bildschirmfoto 2025-04-19 um 18.23.28https://www.i-cem.de/hubfs/Forsta%20logo%20300x300%20wei%C3%9F.pngForsta logo 300x300 weißForsta logo 300x300 weißhttps://www.i-cem.de/hubfs/Eric%20Wohlfahrt_novomind%20AG.pngEric Wohlfahrt_novomind AGEric Wohlfahrt_novomind AGhttps://www.i-cem.de/hubfs/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://www.i-cem.de/hubfs/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://www.i-cem.de/hubfs/Stefan%20Kolle.pngStefan KolleStefan Kollehttps://www.i-cem.de/hubfs/Michael%20Kloos.pngMichael KloosMichael Klooshttps://www.i-cem.de/hubfs/RUF_Beratung-Logo%20klein.jpgRUF_Beratung-Logo kleinRUF_Beratung-Logo kleinhttps://www.i-cem.de/hubfs/Maleen%20Schaper-1.jpegMaleen Schaper-1Maleen Schaper-1https://www.i-cem.de/hubfs/Jakov%20Cavar.pngJakov CavarJakov Cavarhttps://www.i-cem.de/hubfs/Karla%20Kauling.jpgKarla KaulingKarla Kaulinghttps://www.i-cem.de/hubfs/infinit%20horizontal%20green%202019%20B550%20square%20white%20BG.jpginfinit horizontal green 2019 B550 square white BGinfinit horizontal green 2019 B550 square white BGhttps://www.i-cem.de/hubfs/Kevin%20Wu.jpgKevin WuKevin Wuhttps://www.i-cem.de/hubfs/Riveiro%20neu.jpgRiveiro neuRiveiro neuhttps://www.i-cem.de/hubfs/aircall_logo_default_rgb.svgaircall_logo_default_rgbaircall_logo_default_rgbhttps://www.i-cem.de/hubfs/paulus%20logo.pngpaulus logopaulus logohttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.pngHarald HennHarald Hennhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Roland-Ruf.jpgRoland-RufRoland-Rufhttps://www.i-cem.de/hubfs/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://www.i-cem.de/hubfs/muuuh%20next.jpgmuuuh nextmuuuh nexthttps://www.i-cem.de/hubfs/Marc%20Z%C3%B6rnig.jpgMarc ZörnigMarc Zörnig2025-12-02https://www.i-cem.de/cx-kompass/die-macht-der-datenanalyse-f%C3%BCr-customer-experience-managementhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/peter%20pirner_prev_ui.pngpeter pirner_prev_uipeter pirner_prev_uihttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Working%20business%20woman%20with%20global%20reports%20and%20stock%20market%20change%20concept.jpegWorking business woman with global reports and stock market change conceptWorking business woman with global reports and stock market change concept2024-06-10https://www.i-cem.de/cx-kompass/conversational-business-der-weg-zum-optimalen-kundenerlebnishttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Handsome%20travel%20agent%20speaking%20with%20customer%20in%20the%20office-1.jpegHandsome travel agent speaking with customer in the office-1Handsome travel agent speaking with customer in the office-1https://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-01-26https://www.i-cem.de/cx-kompass/braucht-es-unternehmens-chatbots-ueberhaupt-nochhttps://www.i-cem.de/hubfs/Sophie%20Hundertmark-1.jpgSophie Hundertmark-1Sophie Hundertmark-1https://www.i-cem.de/hubfs/Stock%20images/Be%20Prepared%20sign%20with%20sky%20background.jpegBe Prepared sign with sky backgroundBe Prepared sign with sky backgroundhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/New%20Variant%20Creation.pngNew Variant CreationNew Variant Creationhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.2026-09-03https://www.i-cem.de/cx-kompass/wie-gut-versteht-ein-voicebot-den-menschenhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/A%20sleek%20modern%20office%20environment%20with%20a%20large%20flatscreen%20monitor%20displaying%20the%20title%20of%20a%20blog%20post%20about%20voicebots%20In%20the%20foreground%20a%20professionallooking%20individual%20is%20speaking%20into%20a%20highquality%20microphone%20with%20sound%20waves%20visually%20represented%20o-2.jpegA sleek modern office environment with a large flatscreen monitor displaying the title of a blog post about voicebots In the foreground a professionallooking individual is speaking into a highquality microphone with sound waves visually represented o-2A sleek modern office environment with a large flatscreen monitor displaying the title of a blog post about voicebots In the foreground a professionallooking individual is speaking into a highquality microphone with sound waves visually represented o-2https://www.i-cem.de/hubfs/Kevin%20Wu-1.jpegKevin Wu-1Kevin Wu-1https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2025-05-07https://www.i-cem.de/cx-kompass/cx-in-der-krise-k%C3%B6nnen-wir-uns-das-leistenhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/Young%20man%20standing%20and%20gesturing%20with%20a%20cardboard%20box%20on%20his%20head%20with%20dollar%20signs.jpegYoung man standing and gesturing with a cardboard box on his head with dollar signsYoung man standing and gesturing with a cardboard box on his head with dollar signs2023-05-24https://www.i-cem.de/cx-kompass/innovatives-cx-management-der-zukunft-omnichannel-ki-und-personalisierunghttps://www.i-cem.de/hubfs/Stock%20images/row%20of%20light%20bulbs%20with%20one%20different%20from%20the%20others.jpegrow of light bulbs with one different from the othersrow of light bulbs with one different from the othershttps://www.i-cem.de/hubfs/Oliver%20Kern.jpgOliver KernOliver Kernhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2025-12-28https://www.i-cem.de/cx-kompass/beschwerden-sind-lernsignale-cx-verbessern-statt-nur-loesenhttps://www.i-cem.de/hubfs/undefined-4.gifundefined-4undefined-4https://www.i-cem.de/hubfs/AI-Generated%20Media/Images/KI%20Agents%20In%20White%20Hats.pngKI Agents In White HatsKI Agents In White Hatshttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Matias%20Mu%C3%9Fmacher.jpgMatias MußmacherMatias Mußmacherhttps://www.i-cem.de/hubfs/Stock%20images/Successful%20confident%20businessmen%20standing%20in%20line.%20Progress%20in%20career.jpegSuccessful confident businessmen standing in line. Progress in careerSuccessful confident businessmen standing in line. Progress in careerhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Four%20Musketeers%20from%20the%20Novel.pngFour Musketeers from the NovelFour Musketeers from the Novelhttps://www.i-cem.de/hubfs/Stock%20images/Closeup%20portrait%20young%20annoyed%20angry%20woman%20with%20bad%20attitude%20giving%20talk%20to%20hand%20gesture%20with%20palm%20outward%20isolated%20grey%20wall%20background.%20Negative%20human%20emotion%20face%20expression%20feeling%20body%20language-1.jpegCloseup portrait young annoyed angry woman with bad attitude giving talk to hand gesture with palm outward isolated grey wall background. Negative human emotion face expression feeling body language-1Closeup portrait young annoyed angry woman with bad attitude giving talk to hand gesture with palm outward isolated grey wall background. Negative human emotion face expression feeling body language-12026-10-13https://www.i-cem.de/contact-center-summithttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Ralf%20Wiesmann%20(2).jpgRalf Wiesmann (2)Ralf Wiesmann (2)https://www.i-cem.de/hubfs/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Claus%20Hartherz.jpgClaus HartherzClaus Hartherzhttps://www.i-cem.de/hubfs/nice-new-logo.svgnice-new-logonice-new-logohttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Frank%20Sinde%20.jpgFrank Sinde Frank Sinde https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn-1.jpgHarald Henn-1Harald Henn-1https://www.i-cem.de/hubfs/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Eva%20Ramuschkat.jpgEva RamuschkatEva Ramuschkathttps://www.i-cem.de/hubfs/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Paskal%20Dreppenstedt.jpgPaskal DreppenstedtPaskal Dreppenstedthttps://www.i-cem.de/hubfs/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Daniel%20Mittendorf.jpgDaniel MittendorfDaniel Mittendorfhttps://www.i-cem.de/hubfs/snCOM_Logo_end.jpgsnCOM_Logo_endsnCOM_Logo_endhttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Rufhttps://www.i-cem.de/hubfs/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Dominic%20Pottisch%20(2).jpgDominic Pottisch (2)Dominic Pottisch (2)https://www.i-cem.de/hubfs/Master%20Damovo%20Logo%20CMYK-2.pngMaster Damovo Logo CMYK-2Master Damovo Logo CMYK-2https://www.i-cem.de/hubfs/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Benjamin%20Sommer.jpgBenjamin SommerBenjamin Sommerhttps://www.i-cem.de/hubfs/infinit.cx%20Logo%20green%20RGB.pnginfinit.cx Logo green RGBinfinit.cx Logo green RGBhttps://www.i-cem.de/hubfs/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Cristina%20Ladron.jpgCristina LadronCristina Ladronhttps://www.i-cem.de/hubfs/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Ben%20Ellermann.jpgBen EllermannBen Ellermannhttps://www.i-cem.de/hubfs/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Peter%20Linnemann%20(2).jpgPeter Linnemann (2)Peter Linnemann (2)https://www.i-cem.de/hubfs/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Kai%20M%C3%B6nkemeyer.jpgKai MönkemeyerKai Mönkemeyerhttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Matias%20Mu%C3%9Fmacher.jpgMatias MußmacherMatias Mußmacherhttps://www.i-cem.de/hubfs/vier.jpgviervierhttps://www.i-cem.de/hubfs/Novomind.pngNovomindNovomindhttps://www.i-cem.de/hubfs/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Jonas%20Pilling%20(1).jpgJonas Pilling (1)Jonas Pilling (1)https://www.i-cem.de/hubfs/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Roland%20Schmidkunz%20(1).pngRoland Schmidkunz (1)Roland Schmidkunz (1)https://www.i-cem.de/hubfs/novomind.pngnovomindnovomindhttps://www.i-cem.de/hubfs/Logo%20NiCE_Cognigy_black&blue.svgLogo NiCE_Cognigy_black&blueLogo NiCE_Cognigy_black&bluehttps://www.i-cem.de/hubfs/Florian%20Huber.pngFlorian HuberFlorian Huberhttps://www.i-cem.de/hubfs/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Steffen%20Bieker.jpgSteffen BiekerSteffen Biekerhttps://www.i-cem.de/hubfs/Stefan%20Gr%C3%BCnzner%20(2).jpgStefan Grünzner (2)Stefan Grünzner (2)https://www.i-cem.de/hubfs/Niklas%20Bl%C3%A4sing.jpgNiklas BläsingNiklas Bläsinghttps://www.i-cem.de/hubfs/summit_contact_center.pngsummit_contact_centersummit_contact_centerhttps://www.i-cem.de/hubfs/nice.pngnicenicehttps://www.i-cem.de/hubfs/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Afshin%20Zamani.jpgAfshin ZamaniAfshin Zamanihttps://www.i-cem.de/hubfs/iStock-1330354813%20Kopie%204.jpgiStock-1330354813 Kopie 4iStock-1330354813 Kopie 4https://www.i-cem.de/hubfs/Damovo%20CCS%202026.pngDamovo CCS 2026Damovo CCS 2026https://www.i-cem.de/hubfs/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Ralf%20M%C3%BChlenh%C3%B6ver.jpgRalf MühlenhöverRalf Mühlenhöverhttps://www.i-cem.de/hubfs/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Alexander%20Fischer.jpgAlexander FischerAlexander Fischerhttps://www.i-cem.de/hubfs/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Daniela%20Dilger.jpgDaniela DilgerDaniela Dilgerhttps://www.i-cem.de/hubfs/Spitch.pngSpitchSpitchhttps://www.i-cem.de/hubfs/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Joachim%20Heinz%20(1).pngJoachim Heinz (1)Joachim Heinz (1)https://www.i-cem.de/hubfs/Bildschirmfoto%202025-08-22%20um%2008.31.58.pngBildschirmfoto 2025-08-22 um 08.31.58Bildschirmfoto 2025-08-22 um 08.31.58https://www.i-cem.de/hubfs/genesys-1.pnggenesys-1genesys-1https://www.i-cem.de/hubfs/ipdynamics.pngipdynamicsipdynamicshttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Logo%20MUUUH.pngLogo MUUUHLogo MUUUHhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/CCT.jpgCCTCCThttps://www.i-cem.de/hubfs/genesys%20logo.pnggenesys logogenesys logohttps://www.i-cem.de/hubfs/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Victor%20Piguet%20(1).jpgVictor Piguet (1)Victor Piguet (1)https://www.i-cem.de/hubfs/tecRacer_Logo_orange.pngtecRacer_Logo_orangetecRacer_Logo_orangehttps://www.i-cem.de/hubfs/Prof.%20Dr.%20Nils%20Hafner-1.jpgProf. Dr. Nils Hafner-1Prof. Dr. Nils Hafner-1https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Daniel%20Homm.jpgDaniel HommDaniel Hommhttps://www.i-cem.de/hubfs/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Sophie%20Masurat%20(1).jpgSophie Masurat (1)Sophie Masurat (1)https://www.i-cem.de/hubfs/Stock%20images/Group%20of%20young%20people%20in%20business%20meeting.jpegGroup of young people in business meetingGroup of young people in business meetinghttps://www.i-cem.de/hubfs/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Christopher%20Uhlig.jpgChristopher UhligChristopher Uhlighttps://www.i-cem.de/hubfs/IPDynamics.pngIPDynamicsIPDynamicshttps://www.i-cem.de/hubfs/Stefan%20Schneider.jpgStefan SchneiderStefan Schneiderhttps://www.i-cem.de/hubfs/Lumea.pngLumeaLumea2026-10-07https://www.i-cem.de/weiterbildunghttps://www.i-cem.de/hubfs/Enbw.pngEnbwEnbwhttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Rufhttps://www.i-cem.de/hubfs/Stock%20images/Successful%20confident%20businessmen%20standing%20in%20line.%20Progress%20in%20career.jpegSuccessful confident businessmen standing in line. Progress in careerSuccessful confident businessmen standing in line. Progress in careerhttps://www.i-cem.de/hubfs/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://www.i-cem.de/hubfs/Stock%20images/Businessman%20showing%20computer%20screen%20to%20coworkers%20in%20creative%20office.jpegBusinessman showing computer screen to coworkers in creative officeBusinessman showing computer screen to coworkers in creative officehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Unposed%20group%20of%20creative%20business%20people%20in%20an%20open%20concept%20office%20brainstorming%20their%20next%20project.-1.jpegUnposed group of creative business people in an open concept office brainstorming their next project.-1Unposed group of creative business people in an open concept office brainstorming their next project.-1https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Franziska%20Weber%20-%20Foto%202023.jpgFranziska Weber - Foto 2023Franziska Weber - Foto 2023https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/_MG_5733.jpg_MG_5733_MG_5733https://www.i-cem.de/hubfs/Uelzener.pngUelzenerUelzenerhttps://www.i-cem.de/hubfs/Stock%20images/business%20documents%20on%20office%20table%20with%20laptop%20computer%20and%20graph%20financial%20diagram%20and%20man%20working%20in%20the%20background.jpegbusiness documents on office table with laptop computer and graph financial diagram and man working in the backgroundbusiness documents on office table with laptop computer and graph financial diagram and man working in the backgroundhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/anika%20rot.jpganika rotanika rothttps://www.i-cem.de/hubfs/kolle.jpgkollekollehttps://www.i-cem.de/hubfs/Evangelische%20Bank.pngEvangelische BankEvangelische Bankhttps://www.i-cem.de/hubfs/EWE.pngEWEEWEhttps://www.i-cem.de/hubfs/Group%20of%20business%20people%20assembling%20jigsaw%20puzzle%20and%20represent%20team%20support%20and%20help%20concept.jpegGroup of business people assembling jigsaw puzzle and represent team support and help conceptGroup of business people assembling jigsaw puzzle and represent team support and help concepthttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Thomas_Ulrich.jpgThomas_UlrichThomas_Ulrichhttps://www.i-cem.de/hubfs/TK.pngTKTKhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/KI%20Agents%20In%20White%20Hats.pngKI Agents In White HatsKI Agents In White Hatshttps://www.i-cem.de/hubfs/AOK.pngAOKAOKhttps://www.i-cem.de/hubfs/Hornbach.pngHornbachHornbachhttps://www.i-cem.de/hubfs/LV1871.pngLV1871LV1871https://www.i-cem.de/hubfs/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Bettina%20Pauck-2.jpgBettina Pauck-2Bettina Pauck-2https://www.i-cem.de/hubfs/Stock%20images/happy%20students%20group%20%20study%20in%20classroom.jpeghappy students group study in classroomhappy students group study in classroomhttps://www.i-cem.de/hubfs/Stock%20images/Group%20of%20young%20people%20in%20business%20meeting-2.jpegGroup of young people in business meeting-2Group of young people in business meeting-2https://www.i-cem.de/hubfs/Stock%20images/Businesswoman%20doing%20conference%20presentation%20in%20meeting%20room-1.jpegBusinesswoman doing conference presentation in meeting room-1Businesswoman doing conference presentation in meeting room-1https://www.i-cem.de/hubfs/Stock%20images/Be%20Prepared%20sign%20with%20sky%20background.jpegBe Prepared sign with sky backgroundBe Prepared sign with sky background2026-09-25https://www.i-cem.de/cx-kompass/agentic-ai-zukunft-des-kundenservicehttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Back%20view%20of%20businessman%20looking%20at%20mechanism%20of%20cogwheels-1.jpegBack view of businessman looking at mechanism of cogwheels-1Back view of businessman looking at mechanism of cogwheels-12026-01-26https://www.i-cem.de/cx-kompass/der-wettlauf-um-skillshttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Business%20man%20with%20the%20text%20What%20are%20your%20Skills%3F%20in%20a%20concept%20image.jpegBusiness man with the text What are your Skills? in a concept imageBusiness man with the text What are your Skills? in a concept imagehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Frank%20800x459%20Portrait.jpgFrank 800x459 PortraitFrank 800x459 Portrait2022-12-12https://www.i-cem.de/cx-kompass/der-deep-dive-f%C3%BCr-den-rechtssicheren-einsatz-von-ki-systemen-https://www.i-cem.de/hubfs/Modern%20notebook%20computer%20with%20future%20technology%20media%20symbols.jpegModern notebook computer with future technology media symbolsModern notebook computer with future technology media symbolshttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-06-19https://www.i-cem.de/webinar-wochenhttps://www.i-cem.de/hubfs/Businessman%20pressing%20modern%20social%20buttons%20on%20a%20virtual%20background.jpegBusinessman pressing modern social buttons on a virtual backgroundBusinessman pressing modern social buttons on a virtual backgroundhttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Woman%20holding%20laptop%20with%20online%20services%20symbols.jpegWoman holding laptop with online services symbolsWoman holding laptop with online services symbolshttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/communication%20technology%20mobile%20phone%20high%20tech%20concept.%20Happy%20man%20using%20texting%20on%20smartphone%20social%20media%20application%20icons%20flying%20out%20of%20cellphone%20isolated%20grey%20wall%20background.%204g%20data%20plan.jpegcommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data plancommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data planhttps://www.i-cem.de/hubfs/colorful%20and%20vivid%20stage%20spotlight%20on%20stage%20background.jpegcolorful and vivid stage spotlight on stage backgroundcolorful and vivid stage spotlight on stage backgroundhttps://www.i-cem.de/hubfs/face%20of%20customer%20support.jpegface of customer supportface of customer support2022-09-18https://www.i-cem.de/cx-kompass/kundenbesessenheit-was-wirklich-z%C3%A4hlthttps://www.i-cem.de/hubfs/Logo_KVD_Service_Verband_RGB.jpgLogo_KVD_Service_Verband_RGBLogo_KVD_Service_Verband_RGBhttps://www.i-cem.de/hubfs/Pretty%20waitress%20serving%20happy%20customer%20at%20the%20coffee%20shop.jpegPretty waitress serving happy customer at the coffee shopPretty waitress serving happy customer at the coffee shophttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2022-03-16https://www.i-cem.de/cx-kompass/k%C3%BCnstliche-intelligenz-im-customer-journey-management-chancen-f%C3%BCr-unternehmenhttps://www.i-cem.de/hubfs/Johannes%20Wicht%20.jpgJohannes Wicht Johannes Wicht https://www.i-cem.de/hubfs/Stock%20images/road%20by%20the%20sea%20in%20sunrise%20time%2c%20%20Lofoten%20island%2c%20Norway.jpegroad by the sea in sunrise time, Lofoten island, Norwayroad by the sea in sunrise time, Lofoten island, Norwayhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-04-23https://www.i-cem.de/anbieter%C3%BCbersicht-voice-ai-technologie-anbieterhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Voice%20AI%20Technologie%20Anbieter.pngVoice AI Technologie AnbieterVoice AI Technologie Anbieterhttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North sea2026-05-29https://www.i-cem.de/marc-ohlmannhttps://www.i-cem.de/hubfs/Marc%20Ohlmann.jpgMarc OhlmannMarc Ohlmannhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Bild%20MO.jpgBild MOBild MO2025-01-20https://www.i-cem.de/michael-paulushttps://www.i-cem.de/hubfs/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://www.i-cem.de/hubfs/Stock%20images/Businessman%20looking%20at%20road%20with%20maze%20and%20solution%20concept-1.jpegBusinessman looking at road with maze and solution concept-1Businessman looking at road with maze and solution concept-1https://www.i-cem.de/hubfs/Business%20man%20hitting%20brick%20grungy%20wall%20with%20hammer%20and%20opening%20a%20hole.jpegBusiness man hitting brick grungy wall with hammer and opening a holeBusiness man hitting brick grungy wall with hammer and opening a holehttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/An%20image%20of%20a%20modern%20call%20center%20with%20employees%20using%20advanced%20technology%20like%20chatbots%20and%20interactive%20voice%20response%20systems%20to%20optimize%20costs%20while.jpegAn image of a modern call center with employees using advanced technology like chatbots and interactive voice response systems to optimize costs whileAn image of a modern call center with employees using advanced technology like chatbots and interactive voice response systems to optimize costs whilehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Michael-Paulus.pngMichael-PaulusMichael-Paulus2025-01-04https://www.i-cem.de/cx-kompass/ki-im-kundenservice-drei-erfolgsrezepte-bei-knappen-budgetshttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Customer%20Service%20Robots%20Reading%20Recipe%20Book.pngCustomer Service Robots Reading Recipe BookCustomer Service Robots Reading Recipe Bookhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/KI%20Agents%20In%20White%20Hats.pngKI Agents In White HatsKI Agents In White Hatshttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Tanja%20Schwab.jpgTanja SchwabTanja Schwabhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Humans%20And%20Robots%20In%20Futuristic%20Call%20Center.pngHumans And Robots In Futuristic Call CenterHumans And Robots In Futuristic Call Centerhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Four%20Musketeers%20from%20the%20Novel.pngFour Musketeers from the NovelFour Musketeers from the Novel2026-10-02https://www.i-cem.de/anmeldung-abo-cx-kompasshttps://www.i-cem.de/hubfs/Right%20direction%20of%20your%20business.%20Collage.jpegRight direction of your business. CollageRight direction of your business. Collagehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2024-05-26https://www.i-cem.de/cx-kompass/chatgpt-im-kundenservice-gamechanger-oder-rohrkrepiererhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/Closeup%20portrait%20of%20a%20man%20using%20smartphone.jpegCloseup portrait of a man using smartphoneCloseup portrait of a man using smartphone2023-03-13https://www.i-cem.de/cx-dialog/2024https://www.i-cem.de/hubfs/cx%202024.jpegcx 2024cx 2024https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/markus%20Lange.jpgmarkus Langemarkus Langehttps://www.i-cem.de/hubfs/8-01-06-01_moveXM-Logo+Claim-schwarz_%C3%B6ffentlich.png8-01-06-01_moveXM-Logo+Claim-schwarz_öffentlich8-01-06-01_moveXM-Logo+Claim-schwarz_öffentlichhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Howald%20Helene.jpgHowald HeleneHowald Helenehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Jan%20Christian_klein-1.jpgJan Christian_klein-1Jan Christian_klein-1https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Holger_von_Seherr_Thoss_freigestellt.pngHolger_von_Seherr_Thoss_freigestelltHolger_von_Seherr_Thoss_freigestellthttps://www.i-cem.de/hubfs/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://www.i-cem.de/hubfs/Moritz_Wohlers_Seismic.jpgMoritz_Wohlers_SeismicMoritz_Wohlers_Seismichttps://www.i-cem.de/hubfs/ServiceNow_logo_CMYK_BL_Green.jpgServiceNow_logo_CMYK_BL_GreenServiceNow_logo_CMYK_BL_Greenhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/gr%C3%BCnzner%20nez.jpggrünzner nezgrünzner nezhttps://www.i-cem.de/hubfs/infinit%20cx%20logo.pnginfinit cx logoinfinit cx logohttps://www.i-cem.de/hubfs/VIER-1.pngVIER-1VIER-1https://www.i-cem.de/hubfs/Mathis%20Nino.pngMathis NinoMathis Ninohttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://www.i-cem.de/hubfs/Happy%20student%20using%20laptop%20in%20campus.jpegHappy student using laptop in campusHappy student using laptop in campushttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Heiko%20Kuhn.jpgHeiko KuhnHeiko Kuhnhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Markus20658%20copy.jpgMarkus20658 copyMarkus20658 copyhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Slawa%20Eigenser.jpegSlawa EigenserSlawa Eigenserhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Markus_Mierzwa.pngMarkus_MierzwaMarkus_Mierzwahttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Silvana%20Buljan_Portrait%20Canada.jpegSilvana Buljan_Portrait CanadaSilvana Buljan_Portrait Canadahttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stefan%20Kolle.jpgStefan KolleStefan Kollehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/saskia%20unite.jpgsaskia unitesaskia unitehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/benjamin-k%C3%B6llermeier.1024x1024.jpgbenjamin-köllermeier.1024x1024benjamin-köllermeier.1024x1024https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Nils%20Hafner.pngNils HafnerNils Hafnerhttps://www.i-cem.de/hubfs/Stephan_G%C3%BCrtler_60106.jpgStephan_Gürtler_60106Stephan_Gürtler_60106https://www.i-cem.de/hubfs/Maxie-Schmidt.pngMaxie-SchmidtMaxie-Schmidthttps://www.i-cem.de/hubfs/Sprinklr-Logo-PrimaryUse-Positive-RBG%20(3).pngSprinklr-Logo-PrimaryUse-Positive-RBG (3)Sprinklr-Logo-PrimaryUse-Positive-RBG (3)https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Dr.%20Ralf%20Nikolai.jpgDr. Ralf NikolaiDr. Ralf Nikolaihttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Thomas%20Scha%CC%88ffer.jpgThomas SchäfferThomas Schäffer2024-05-20https://www.i-cem.de/cx-kompass/kultur-im-kundenservice-vom-toxischen-team-zur-kundenzentrierunghttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/Holger%20Heinze.pngHolger HeinzeHolger Heinzehttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.2026-08-04https://www.i-cem.de/cx-kompass/ai-trends-2026-warum-agenten-erst-jetzt-produktionsreif-werden-und-welche-voraussetzungen-f%C3%BCr-den-technischen-service-geltenhttps://www.i-cem.de/hubfs/Stock%20images/Temperature%20control%20room%20of%20large%20building.jpegTemperature control room of large buildingTemperature control room of large buildinghttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Thomas%20Baier.pngThomas BaierThomas Baier2026-02-03https://www.i-cem.de/cx-magazin-2025https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Downloads/CX%20Magazin%202025.pngCX Magazin 2025CX Magazin 2025https://www.i-cem.de/hubfs/CX%20Magazin%202025%20Cover%20-1.pngCX Magazin 2025 Cover -1CX Magazin 2025 Cover -12025-12-28https://www.i-cem.de/cx-kompass/warum-die-echte-arbeit-erst-nach-dem-bot-launch-beginnthttps://www.i-cem.de/hubfs/Stock%20images/Happy%20manager%20standing%20with%20his%20arms%20crossed.jpegHappy manager standing with his arms crossedHappy manager standing with his arms crossedhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Bots%20in%20Customer%20Service.jpegBots in Customer ServiceBots in Customer Servicehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/CC%20Trendstudie_2022_%201920x1080.jpgCC Trendstudie_2022_ 1920x1080CC Trendstudie_2022_ 1920x1080https://www.i-cem.de/hubfs/Stock%20images/Profile%20of%20concentrated%20young%20software%20developer%20eating%20pizza%20and%20coding%20at%20home.jpegProfile of concentrated young software developer eating pizza and coding at homeProfile of concentrated young software developer eating pizza and coding at homehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Benjamin%20Gebauer.jpgBenjamin GebauerBenjamin Gebauer2025-01-13https://www.i-cem.de/cx-kompass/lohnt-sich-die-implementierung-eines-voicebotshttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Kevin%20Wu-1.jpegKevin Wu-1Kevin Wu-1https://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Conversational%20AI%20in%20customer%20Service%20with%20a%20human%20looking%20voicebot-1.jpegConversational AI in customer Service with a human looking voicebot-1Conversational AI in customer Service with a human looking voicebot-12025-04-23https://www.i-cem.de/cx-kompass/warum-ki-kompetenz-jetzt-pflicht-f%C3%BCr-unternehmen-ist-und-wie-die-umsetzung-gelingthttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Hand%20about%20to%20bang%20gavel%20on%20sounding%20block%20in%20the%20court%20room.jpegHand about to bang gavel on sounding block in the court roomHand about to bang gavel on sounding block in the court roomhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2025-06-16https://www.i-cem.de/cx-kompass/wie-wichtig-ist-geringe-latenz-f%C3%BCr-einen-voicebothttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Equalizer%20sound%20wave%20background%20theme.%20Colour%20illustration..jpegEqualizer sound wave background theme. Colour illustration.Equalizer sound wave background theme. Colour illustration.https://www.i-cem.de/hubfs/Kevin%20Wu-1.jpegKevin Wu-1Kevin Wu-12025-01-22https://www.i-cem.de/cx-kompass/die-zukunft-des-kundenservice-voice-und-automatisierunghttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Equalizer%20sound%20wave%20background%20theme.%20Colour%20illustration.-1.jpegEqualizer sound wave background theme. Colour illustration.-1Equalizer sound wave background theme. Colour illustration.-1https://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-06-17https://www.i-cem.de/ms-teams-contact-centerhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Foto%20Frank%20Sinde.jpgFoto Frank SindeFoto Frank Sindehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400.jpgFO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400https://www.i-cem.de/hubfs/Stefan_Glomb.jpgStefan_GlombStefan_Glombhttps://www.i-cem.de/hubfs/Damovo%20logo%20300x300.jpgDamovo logo 300x300Damovo logo 300x300https://www.i-cem.de/hubfs/novomind%20logo.jpgnovomind logonovomind logohttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Foto%20Udo%20Sch%C3%B6nemann_1024x1024.jpgFoto Udo Schönemann_1024x1024Foto Udo Schönemann_1024x1024https://www.i-cem.de/hubfs/hybrid_work_VIER_small.jpghybrid_work_VIER_smallhybrid_work_VIER_smallhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2023-05-17https://www.i-cem.de/cx-kompass/kundenbeduerfnisse-verstehen-das-jobs-to-be-done-framework-in-der-customer-journeyhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Back%20view%20of%20businesswoman%20holding%20papers%20in%20hands.jpegBack view of businesswoman holding papers in handsBack view of businesswoman holding papers in handshttps://www.i-cem.de/hubfs/JTBD.jpgJTBDJTBDhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Henn2026-06-17https://www.i-cem.de/bettina-pauckhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://www.i-cem.de/hubfs/Stock%20images/Image%20of%20a%20succesful%20casual%20business%20woman%20using%20laptop%20during%20meeting.jpegImage of a succesful casual business woman using laptop during meetingImage of a succesful casual business woman using laptop during meetinghttps://www.i-cem.de/hubfs/Stock%20images/3d%20light%20growing%20human%20social%20network%20and%20leadership%20as%20concept.jpeg3d light growing human social network and leadership as concept3d light growing human social network and leadership as concepthttps://www.i-cem.de/hubfs/Stock%20images/Back%20view%20of%20businessman%20looking%20at%20mechanism%20of%20cogwheels.jpegBack view of businessman looking at mechanism of cogwheelsBack view of businessman looking at mechanism of cogwheels2024-11-08https://www.i-cem.de/cx-kompass/die-ccw-2023-klassentreffen-reloadedhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/Cheerful%20classmates%20posing%20in%20classroom%20in%20front%20of%20a%20green%20board.jpegCheerful classmates posing in classroom in front of a green boardCheerful classmates posing in classroom in front of a green boardhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2023-03-05https://www.i-cem.de/cx-kompass/topthemen-im-customer-service-bis-2026-6-schluesselfragenhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject materialhttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an office2026-06-28https://www.i-cem.de/was-ist-wichtig-bei-der-gestaltung-customer-journeyhttps://www.i-cem.de/hubfs/Stock%20images/Rear%20view%20of%20businessman%20with%20suitcase%20standing%20on%20road.jpegRear view of businessman with suitcase standing on roadRear view of businessman with suitcase standing on roadhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Customer%20Journey%20Mapping.jpegCustomer Journey MappingCustomer Journey Mappinghttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/road%20by%20the%20sea%20in%20sunrise%20time%2c%20%20Lofoten%20island%2c%20Norway.jpegroad by the sea in sunrise time, Lofoten island, Norwayroad by the sea in sunrise time, Lofoten island, Norwayhttps://www.i-cem.de/hubfs/Stock%20images/Empty%20asphalt%20road%20and%20sun%20rising%20at%20skyline.jpegEmpty asphalt road and sun rising at skylineEmpty asphalt road and sun rising at skyline2026-05-17https://www.i-cem.de/cx-kompass/intelligente-cx-automation-wirkung-statt-technikhttps://www.i-cem.de/hubfs/Stock%20images/Blue%20Cogwheel%20Gear%20Mechanism%20Icon%20on%20Dark%20Digital%20Background..jpegBlue Cogwheel Gear Mechanism Icon on Dark Digital Background.Blue Cogwheel Gear Mechanism Icon on Dark Digital Background.https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Happy%20manager%20standing%20with%20his%20arms%20crossed.jpegHappy manager standing with his arms crossedHappy manager standing with his arms crossedhttps://www.i-cem.de/hubfs/Stock%20images/hand%20drawing%20graph%20chart%20and%20business%20strategy%20as%20concept.jpeghand drawing graph chart and business strategy as concepthand drawing graph chart and business strategy as concepthttps://www.i-cem.de/hubfs/Stock%20images/Universal%20milky%20way%20galaxy.jpegUniversal milky way galaxyUniversal milky way galaxyhttps://www.i-cem.de/hubfs/Marion%20Beier.jpgMarion BeierMarion Beier2026-06-17https://www.i-cem.de/cx-kompass/machen-sie-ihren-kundenservice-zum-value-centerhttps://www.i-cem.de/hubfs/1111%20Kai%20r.jpg1111 Kai r1111 Kai rhttps://www.i-cem.de/hubfs/113%20kai.png113 kai113 kaihttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://www.i-cem.de/hubfs/112%20Kai.png112 Kai112 Kai2024-02-14https://www.i-cem.de/roi-modellierung-f%C3%BCr-customer-experiencehttps://www.i-cem.de/hubfs/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria tablehttps://www.i-cem.de/hubfs/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://www.i-cem.de/hubfs/Stefan%20Kolle%20(5).jpgStefan Kolle (5)Stefan Kolle (5)https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2025-07-23https://www.i-cem.de/cx-kompass/im-zentrum-der-digitalen-prozesse-die-kommunikationhttps://www.i-cem.de/hubfs/Ralf%20M%C3%BChlenh%C3%B6ver.jpgRalf MühlenhöverRalf Mühlenhöverhttps://www.i-cem.de/hubfs/Two%20young%20businesswomen%20having%20a%20meeting%20in%20the%20office%20sitting%20at%20a%20desk%20having%20a%20discussion%20with%20focus%20to%20a%20young%20woman%20wearing%20glasses.jpegTwo young businesswomen having a meeting in the office sitting at a desk having a discussion with focus to a young woman wearing glassesTwo young businesswomen having a meeting in the office sitting at a desk having a discussion with focus to a young woman wearing glasseshttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2024-01-10https://www.i-cem.de/digitalisierung-im-kundenservicehttps://www.i-cem.de/hubfs/infinit%20cx%20logo.pnginfinit cx logoinfinit cx logohttps://www.i-cem.de/hubfs/Website%20designer%20working%20digital%20tablet%20and%20computer%20laptop%20with%20smart%20phone%20and%20graphics%20design%20diagram%20on%20wooden%20desk%20as%20concept-1.jpegWebsite designer working digital tablet and computer laptop with smart phone and graphics design diagram on wooden desk as concept-1Website designer working digital tablet and computer laptop with smart phone and graphics design diagram on wooden desk as concept-1https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://www.i-cem.de/hubfs/kolle.jpgkollekollehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/benjamin%20gebauer.jpgbenjamin gebauerbenjamin gebauerhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/kai-no%CC%88rtemann.256x256.jpgkai-nörtemann.256x256kai-nörtemann.256x2562023-01-10https://www.i-cem.de/digitalisierung-und-ki-im-kundenservicehttps://www.i-cem.de/hubfs/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria tablehttps://www.i-cem.de/hubfs/Roland%20Ruf%20(1).pngRoland Ruf (1)Roland Ruf (1)2025-10-14https://www.i-cem.de/cx-kompass/zeitenwende-in-der-callcenter-branchehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Shocked%20young%20woman%20waking%20up%20with%20alarm.jpegShocked young woman waking up with alarmShocked young woman waking up with alarmhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2023-03-20https://www.i-cem.de/cx-kompass/bessere-kundenerlebnisse-mit-moderner-authentifizierunghttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/conv-banking-man-phone.jpegconv-banking-man-phoneconv-banking-man-phonehttps://www.i-cem.de/hubfs/Morna_Florack.jpgMorna_FlorackMorna_Florack2026-06-19https://www.i-cem.de/cx-kompass/customer-journey-management-mit-agentic-ai-kurs-vor-kartehttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Two%20AI%20Robots%20Before%20Historical%20Treasure%20Map.pngTwo AI Robots Before Historical Treasure MapTwo AI Robots Before Historical Treasure Maphttps://www.i-cem.de/hubfs/Stock%20images/Closeup%20portrait%20young%20annoyed%20angry%20woman%20with%20bad%20attitude%20giving%20talk%20to%20hand%20gesture%20with%20palm%20outward%20isolated%20grey%20wall%20background.%20Negative%20human%20emotion%20face%20expression%20feeling%20body%20language-1.jpegCloseup portrait young annoyed angry woman with bad attitude giving talk to hand gesture with palm outward isolated grey wall background. Negative human emotion face expression feeling body language-1Closeup portrait young annoyed angry woman with bad attitude giving talk to hand gesture with palm outward isolated grey wall background. Negative human emotion face expression feeling body language-1https://www.i-cem.de/hubfs/Stock%20images/Handsome%20young%20man%20sitting%20in%20dark%20room%20and%20using%20computer.jpegHandsome young man sitting in dark room and using computerHandsome young man sitting in dark room and using computerhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://www.i-cem.de/hubfs/Stock%20images/Green%20background%20DNA%20Helix%20squares%20and%20text.jpegGreen background DNA Helix squares and textGreen background DNA Helix squares and texthttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-10-20https://www.i-cem.de/cx-kompass/wenn-sie-das-kundenerlebnis-auf-das-wow-ausrichten-machen-sie-etwas-falschhttps://www.i-cem.de/hubfs/Abb%209.pngAbb 9Abb 9https://www.i-cem.de/hubfs/Shocked%20young%20business%20woman%20using%20laptop%20looking%20at%20computer%20screen%20blown%20away%20in%20stupor%20sitting%20outside%20corporate%20office.%20Human%20face%20expression%2c%20emotion%2c%20feeling%2c%20perception%2c%20body%20language%2c%20reaction.jpegShocked young business woman using laptop looking at computer screen blown away in stupor sitting outside corporate office. Human face expression, emotion, feeling, perception, body language, reactionShocked young business woman using laptop looking at computer screen blown away in stupor sitting outside corporate office. Human face expression, emotion, feeling, perception, body language, reactionhttps://www.i-cem.de/hubfs/Abb7.pngAbb7Abb7https://www.i-cem.de/hubfs/Abb5.pngAbb5Abb5https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/1651751219666.jpeg16517512196661651751219666https://www.i-cem.de/hubfs/8.png88https://www.i-cem.de/hubfs/ABB3.pngABB3ABB3https://www.i-cem.de/hubfs/Abb%201.pngAbb 1Abb 1https://www.i-cem.de/hubfs/Abb2.pngAbb2Abb2https://www.i-cem.de/hubfs/abb%206.pngabb 6abb 6https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/abb4.pngabb4abb4https://www.i-cem.de/hubfs/Abb10.pngAbb10Abb102026-06-17https://www.i-cem.de/cx-kompass/agentic-ai-prozesse-und-f%C3%BChrung-wie-alles-noch-schneller-schlimmer-wirdhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Truck%20light%20trail%20of%20train-1.jpegTruck light trail of train-1Truck light trail of train-1https://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-03-03https://www.i-cem.de/customer-service-week/14https://www.i-cem.de/hubfs/Roland-Ruf.jpgRoland-RufRoland-Rufhttps://www.i-cem.de/hubfs/Marc%20Ohlmann.jpgMarc OhlmannMarc Ohlmannhttps://www.i-cem.de/hubfs/Jean-Philipp%20Helmig.jpgJean-Philipp HelmigJean-Philipp Helmighttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Anika%20Tannebaum.jpgAnika TannebaumAnika Tannebaumhttps://www.i-cem.de/hubfs/Stefanie%20Oehmichen.jpegStefanie OehmichenStefanie Oehmichenhttps://www.i-cem.de/hubfs/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://www.i-cem.de/hubfs/infinitcx.pnginfinitcxinfinitcxhttps://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(22).jpgDesign ohne Titel (22)Design ohne Titel (22)https://www.i-cem.de/hubfs/Peter%20Linnemann.jpgPeter LinnemannPeter Linnemannhttps://www.i-cem.de/hubfs/Alexander%20Fischer.jpgAlexander FischerAlexander Fischerhttps://www.i-cem.de/hubfs/Ruf.pngRufRufhttps://www.i-cem.de/hubfs/Kopie%20von%20Eventseite%20Praxistag24%20(3).jpgKopie von Eventseite Praxistag24 (3)Kopie von Eventseite Praxistag24 (3)https://www.i-cem.de/hubfs/Odonovan.pngOdonovanOdonovanhttps://www.i-cem.de/hubfs/crealog.pngcrealogcrealoghttps://www.i-cem.de/hubfs/Philipp%20Meier%20zu%20Eissen.jpgPhilipp Meier zu EissenPhilipp Meier zu Eissenhttps://www.i-cem.de/hubfs/Kopie%20von%20Eventseite%20Praxistag24.jpgKopie von Eventseite Praxistag24Kopie von Eventseite Praxistag24https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Benjamin%20Gebauer.jpgBenjamin GebauerBenjamin Gebauerhttps://www.i-cem.de/hubfs/Michael-Paulus.jpgMichael-PaulusMichael-Paulushttps://www.i-cem.de/hubfs/olaf_hansen.jpgolaf_hansenolaf_hansenhttps://www.i-cem.de/hubfs/Teletrain.pngTeletrainTeletrainhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/yoummday.pngyoummdayyoummdayhttps://www.i-cem.de/hubfs/Novomind.pngNovomindNovomindhttps://www.i-cem.de/hubfs/Spitch.pngSpitchSpitchhttps://www.i-cem.de/hubfs/PauckPartners.pngPauckPartnersPauckPartnershttps://www.i-cem.de/hubfs/Harald.pngHaraldHaraldhttps://www.i-cem.de/hubfs/Kopie%20von%20Eventseite%20Praxistag24%20(1).jpgKopie von Eventseite Praxistag24 (1)Kopie von Eventseite Praxistag24 (1)https://www.i-cem.de/hubfs/Paulus%20result.pngPaulus resultPaulus resulthttps://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(21).jpgDesign ohne Titel (21)Design ohne Titel (21)https://www.i-cem.de/hubfs/Harald%20Henn.jpgHarald HennHarald Hennhttps://www.i-cem.de/hubfs/Kopie%20von%20Eventseite%20Praxistag24%20(4).jpgKopie von Eventseite Praxistag24 (4)Kopie von Eventseite Praxistag24 (4)https://www.i-cem.de/hubfs/vier.pngviervier2025-03-20https://www.i-cem.de/was-ist-customer-journey-mappinghttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Empty%20asphalt%20road%20and%20sun%20rising%20at%20skyline.jpegEmpty asphalt road and sun rising at skylineEmpty asphalt road and sun rising at skylinehttps://www.i-cem.de/hubfs/Photo%20editor%20looking%20at%20multi%20colored%20sticky%20notes%20on%20glass%20in%20meeting%20room%20at%20creative%20office.jpegPhoto editor looking at multi colored sticky notes on glass in meeting room at creative officePhoto editor looking at multi colored sticky notes on glass in meeting room at creative officehttps://www.i-cem.de/hubfs/Stock%20images/road%20by%20the%20sea%20in%20sunrise%20time%2c%20%20Lofoten%20island%2c%20Norway.jpegroad by the sea in sunrise time, Lofoten island, Norwayroad by the sea in sunrise time, Lofoten island, Norwayhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Customer%20Journey%20Mapping.jpegCustomer Journey MappingCustomer Journey Mappinghttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North sea2026-05-16https://www.i-cem.de/frank-ottohttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Frank%20800x459%20Portrait.jpgFrank 800x459 PortraitFrank 800x459 Portraithttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Frank%20Otto%20Juli%202016.jpgFrank Otto Juli 2016Frank Otto Juli 2016https://www.i-cem.de/hubfs/Titel%20Whitepaper%20Dezember%202022%5B74%5D.jpgTitel Whitepaper Dezember 2022[74]Titel Whitepaper Dezember 2022[74]https://www.i-cem.de/hubfs/Bildschirm%C2%ADfoto%202023-01-03%20um%2013.22.49.pngBildschirm­foto 2023-01-03 um 13.22.49Bildschirm­foto 2023-01-03 um 13.22.49https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2023-01-16https://www.i-cem.de/cx-kompass/ki-im-contact-center-vom-trend-zur-echten-wirkunghttps://www.i-cem.de/hubfs/Stock%20images/businessman%20hand%20drawing%20virtual%20chart%20business%20on%20touch%20screen%20computer%20as%20concept.jpegbusinessman hand drawing virtual chart business on touch screen computer as conceptbusinessman hand drawing virtual chart business on touch screen computer as concepthttps://www.i-cem.de/hubfs/Patrica%20Hyland.jpegPatrica HylandPatrica Hylandhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/was-ist-die-richtige-cx-und-customer-service-software-f%C3%BCr-mein-unternehmenhttps://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/Bildschirm%C2%ADfoto%202024-02-25%20um%2011.58.02.pngBildschirm­foto 2024-02-25 um 11.58.02Bildschirm­foto 2024-02-25 um 11.58.02https://www.i-cem.de/hubfs/IPDynamics.pngIPDynamicsIPDynamicshttps://www.i-cem.de/hubfs/Bildschirmfoto%202025-08-12%20um%2011.06.30.pngBildschirmfoto 2025-08-12 um 11.06.30Bildschirmfoto 2025-08-12 um 11.06.30https://www.i-cem.de/hubfs/Logo%20Genesys-1.pngLogo Genesys-1Logo Genesys-1https://www.i-cem.de/hubfs/novomind%20300x300.pngnovomind 300x300novomind 300x300https://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/QuestionPro-1.pngQuestionPro-1QuestionPro-1https://www.i-cem.de/hubfs/qualtrics.pngqualtricsqualtricshttps://www.i-cem.de/hubfs/Sikom%20Logo_300x300px_wei%C3%9Fer%20Hintergrund.pngSikom Logo_300x300px_weißer HintergrundSikom Logo_300x300px_weißer Hintergrundhttps://www.i-cem.de/hubfs/Medallia.pngMedalliaMedalliahttps://www.i-cem.de/hubfs/Bildschirm%C2%ADfoto%202024-06-26%20um%2010.32.49.pngBildschirm­foto 2024-06-26 um 10.32.49Bildschirm­foto 2024-06-26 um 10.32.49https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/vier-logo-300%5B88%5D.pngvier-logo-300[88]vier-logo-300[88]https://www.i-cem.de/hubfs/Five9.pngFive9Five9https://www.i-cem.de/hubfs/diablocom.pngdiablocomdiablocomhttps://www.i-cem.de/hubfs/Bildschirmfoto%202025-12-03%20um%2016.38.08.pngBildschirmfoto 2025-12-03 um 16.38.08Bildschirmfoto 2025-12-03 um 16.38.08https://www.i-cem.de/hubfs/Omilia.pngOmiliaOmiliahttps://www.i-cem.de/hubfs/crealog_standard_RGB_300px.pngcrealog_standard_RGB_300pxcrealog_standard_RGB_300pxhttps://www.i-cem.de/hubfs/Logo%20Talkdesk.pngLogo TalkdeskLogo Talkdeskhttps://www.i-cem.de/hubfs/Zoom.pngZoomZoomhttps://www.i-cem.de/hubfs/Enghouse%20Interactive.pngEnghouse InteractiveEnghouse Interactivehttps://www.i-cem.de/hubfs/BSI.pngBSIBSIhttps://www.i-cem.de/hubfs/Microsoft.pngMicrosoftMicrosofthttps://www.i-cem.de/hubfs/Verint%20300x300.pngVerint 300x300Verint 300x300https://www.i-cem.de/hubfs/NiCE%20Cognigy.pngNiCE CognigyNiCE Cognigyhttps://www.i-cem.de/hubfs/Salesforce.pngSalesforceSalesforcehttps://www.i-cem.de/hubfs/Anbieter%C3%BCbersicht%20CCaaS%20Technologien%202026-1.pngAnbieterübersicht CCaaS Technologien 2026-1Anbieterübersicht CCaaS Technologien 2026-1https://www.i-cem.de/hubfs/Sprinklr.pngSprinklrSprinklrhttps://www.i-cem.de/hubfs/nfon.pngnfonnfonhttps://www.i-cem.de/hubfs/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://www.i-cem.de/hubfs/NICE.pngNICENICEhttps://www.i-cem.de/hubfs/Avaya.pngAvayaAvaya2026-08-04https://www.i-cem.de/conversational-businesshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Was%20ist%20Conversational%20Business.mp4/medium.jpgWas ist Conversational BusinessWas ist Conversational Businesshttps://www.i-cem.de/hubfs/Was%20ist%20Conversational%20Business.mp4135nonohttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Web%20connection%20and%20communication.jpegWeb connection and communicationWeb connection and communicationhttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Bildschirm%C2%ADfoto%202023-05-31%20um%2016.31.55.pngBildschirm­foto 2023-05-31 um 16.31.55Bildschirm­foto 2023-05-31 um 16.31.552023-10-28https://www.i-cem.de/masterclass-wfm-workforce-managementhttps://www.i-cem.de/hubfs/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://www.i-cem.de/hubfs/Thomas%20Ulrich-1.pngThomas Ulrich-1Thomas Ulrich-1https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Focused%20classmates%20studying%20together%20and%20using%20laptop%20in%20library.jpegFocused classmates studying together and using laptop in libraryFocused classmates studying together and using laptop in library2026-10-20https://www.i-cem.de/masterclass-wissensmanagementhttps://www.i-cem.de/hubfs/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://www.i-cem.de/hubfs/Focused%20classmates%20studying%20together%20and%20using%20laptop%20in%20library.jpegFocused classmates studying together and using laptop in libraryFocused classmates studying together and using laptop in libraryhttps://www.i-cem.de/hubfs/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Thomas%20Ulrich-1.pngThomas Ulrich-1Thomas Ulrich-1https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-10-04https://www.i-cem.de/cx-kompass/wie-steht-es-um-den-ux-reifegrad-verschiedener-branchen-im-dach-raumhttps://www.i-cem.de/hubfs/UX%20Reifestudie.jpgUX ReifestudieUX Reifestudiehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Kathrin%20Friedrich.jpgKathrin FriedrichKathrin Friedrichhttps://www.i-cem.de/hubfs/i-Cem.jpgi-Cemi-Cem2026-06-19https://www.i-cem.de/cx-kompass/smarte-servicearchitektur-vom-bot-zur-ai-native-organisationhttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/Thomas%20Hellerich-1.pngThomas Hellerich-1Thomas Hellerich-1https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Closeup%20of%20young%20man%20in%20glasses%20with%20beard%20making%20blueprints%20on%20computer.jpegCloseup of young man in glasses with beard making blueprints on computerCloseup of young man in glasses with beard making blueprints on computer2026-07-03https://www.i-cem.de/cx-kompass/vertrauensvolle-kundenbeziehungen-durch-guten-customer-servicehttps://www.i-cem.de/hubfs/Welcoming%20business%20woman%20giving%20a%20handshake%20and%20smiling.jpegWelcoming business woman giving a handshake and smilingWelcoming business woman giving a handshake and smilinghttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Henn2023-03-14https://www.i-cem.de/cx-kompass/einsatz-von-ki-agenten-im-kundenservice-ein-leitfadenhttps://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(67).jpgDesign ohne Titel (67)Design ohne Titel (67)https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2025-12-09https://www.i-cem.de/kai-riedelhttps://www.i-cem.de/hubfs/3%20Ebenen.jpg3 Ebenen3 Ebenenhttps://www.i-cem.de/hubfs/1111%20Kai%20r.jpg1111 Kai r1111 Kai rhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20of%20businessman%20hand%20drawing%20business%20strategy%20sketches.jpegClose up of businessman hand drawing business strategy sketchesClose up of businessman hand drawing business strategy sketches2023-10-15https://www.i-cem.de/cx-kompass/automatisierung-die-rockt-so-begeistern-sie-ihre-kundinnen-und-agentinnenhttps://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Closeup%20of%20young%20man%20in%20glasses%20with%20beard%20making%20blueprints%20on%20computer.jpegCloseup of young man in glasses with beard making blueprints on computerCloseup of young man in glasses with beard making blueprints on computerhttps://www.i-cem.de/hubfs/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject materialhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/FO%20thomas_doeschl_Portrait_VIER.jpgFO thomas_doeschl_Portrait_VIERFO thomas_doeschl_Portrait_VIERhttps://www.i-cem.de/hubfs/Hiker%20man%20jumping%20over%20the%20mountain%20at%20sunset.%20Freedom%2c%20risk%2c%20success%20and%20challenge.%20Focus%20on%20man-1.jpegHiker man jumping over the mountain at sunset. Freedom, risk, success and challenge. Focus on man-1Hiker man jumping over the mountain at sunset. Freedom, risk, success and challenge. Focus on man-12022-11-29https://www.i-cem.de/customer-service-week/10https://www.i-cem.de/hubfs/Logo_TT_300x300_weiss.pngLogo_TT_300x300_weissLogo_TT_300x300_weisshttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/novomind_Foto_Franziska%20Dempt.jpgnovomind_Foto_Franziska Demptnovomind_Foto_Franziska Dempthttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/CCT%20300x300.pngCCT 300x300CCT 300x300https://www.i-cem.de/hubfs/Master%20Damovo%20Logo%20CMYK-1.pngMaster Damovo Logo CMYK-1Master Damovo Logo CMYK-1https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Ralf_Mu%CC%88hlenho%CC%88ver_VIER_casual_hochformat.jpgRalf_Mühlenhöver_VIER_casual_hochformatRalf_Mühlenhöver_VIER_casual_hochformathttps://www.i-cem.de/hubfs/Stephanie%20Poreski%20neu.jpegStephanie Poreski neuStephanie Poreski neuhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Roland-Ruf%20RUF%20Beratung.pngRoland-Ruf RUF BeratungRoland-Ruf RUF Beratunghttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Foto%20Frank%20Sinde.jpgFoto Frank SindeFoto Frank Sindehttps://www.i-cem.de/hubfs/face%20of%20customer%20support.jpegface of customer supportface of customer supporthttps://www.i-cem.de/hubfs/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Bild%20Marc%20Ohlmann.jpgBild Marc OhlmannBild Marc Ohlmannhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/ingo-brod.1024x1024.jpgingo-brod.1024x1024ingo-brod.1024x1024https://www.i-cem.de/hubfs/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Michael%20Sann%20-%20Foto.jpgMichael Sann - FotoMichael Sann - Fotohttps://www.i-cem.de/hubfs/Stefan-Riesel_CreaLog_neu.jpgStefan-Riesel_CreaLog_neuStefan-Riesel_CreaLog_neuhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/FO%20thomas_doeschl_Portrait_VIER.jpgFO thomas_doeschl_Portrait_VIERFO thomas_doeschl_Portrait_VIER2024-05-20https://www.i-cem.de/customer-service-magazin-2024https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Customer%20Service%20Magazin%202024.pngCustomer Service Magazin 2024Customer Service Magazin 20242024-04-07https://www.i-cem.de/cx-kompass/die-geheime-macht-der-anstrengung-warum-experiences-nicht-immer-reibungslos-verlaufen-m%C3%BCssenhttps://www.i-cem.de/hubfs/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/susanne%20leere%20episode.jpgsusanne leere episodesusanne leere episodehttps://www.i-cem.de/hubfs/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/susanne%20Ogorman%20quadratisch.jpgsusanne Ogorman quadratischsusanne Ogorman quadratischhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/cx-kompass/unstrukturierte-daten-in-contact-centern-f%C3%BCr-die-analyse-nutzbar-machenhttps://www.i-cem.de/hubfs/1%20HH%20Blog.jpg1 HH Blog1 HH Bloghttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2023-07-31https://www.i-cem.de/trend-studie-contact-center-2025/2026https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Vorstellung%20Contact%20Center%20Trendstudie%202025-26.mp4/medium.jpgVorstellung Contact Center Trendstudie 2025-26Vorstellung Contact Center Trendstudie 2025-26https://www.i-cem.de/hubfs/Vorstellung%20Contact%20Center%20Trendstudie%202025-26.mp41862nonohttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Trendstudie_2025-26_Logos_neu%20(1).jpgTrendstudie_2025-26_Logos_neu (1)Trendstudie_2025-26_Logos_neu (1)2026-06-10https://www.i-cem.de/was-sind-die-wichtisten-customer-experience-management-kpishttps://www.i-cem.de/hubfs/Stock%20images/Closeup%20portrait%20perplexed%20young%20man%20looking%20at%20smart%20phone%20seeing%20bad%20news%20or%20photos%20with%20confused%20emotion%20on%20his%20face%20isolated%20on%20gray%20wall%20background.%20Human%20reaction%2c%20expression.jpegCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expressionCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expressionhttps://www.i-cem.de/hubfs/Stock%20images/Pretty%20young%20woman%20making%20a%20decision%20with%20arrows%20and%20question%20mark%20above%20her%20head.jpegPretty young woman making a decision with arrows and question mark above her headPretty young woman making a decision with arrows and question mark above her headhttps://www.i-cem.de/hubfs/Stock%20images/Background%20image%20with%20media%20screen.%20Diagrams%20and%20graphs.jpegBackground image with media screen. Diagrams and graphsBackground image with media screen. Diagrams and graphshttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/top%20view%20of%20businessman%20hand%20working%20with%20modern%20technology%20and%20digital%20layer%20effect%20as%20business%20strategy%20concept-1.jpegtop view of businessman hand working with modern technology and digital layer effect as business strategy concept-1top view of businessman hand working with modern technology and digital layer effect as business strategy concept-12026-06-13https://www.i-cem.de/cx-kompass/c-blog/grunds%C3%A4tze-der-service-excellencehttps://www.i-cem.de/hubfs/Happy%20Customer%20sign%20with%20clouds%20and%20sky%20background.jpegHappy Customer sign with clouds and sky backgroundHappy Customer sign with clouds and sky backgroundhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Matthias%20Gouthier-1.jpegMatthias Gouthier-1Matthias Gouthier-1https://www.i-cem.de/hubfs/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject materialhttps://www.i-cem.de/hubfs/Stock%20images/Closeup%20of%20young%20man%20in%20glasses%20with%20beard%20making%20blueprints%20on%20computer.jpegCloseup of young man in glasses with beard making blueprints on computerCloseup of young man in glasses with beard making blueprints on computerhttps://www.i-cem.de/hubfs/Service%20Excellence%20Goutier.pngService Excellence GoutierService Excellence Goutierhttps://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)2022-03-17https://www.i-cem.de/customer-service-week/16https://www.i-cem.de/hubfs/Ruf.pngRufRufhttps://www.i-cem.de/hubfs/infinitcx.pnginfinitcxinfinitcxhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Franziska%20Dempt%20(1).jpgFranziska Dempt (1)Franziska Dempt (1)https://www.i-cem.de/hubfs/Christian_Muenchbach.jpegChristian_MuenchbachChristian_Muenchbachhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Frank%20Sinde%20.jpgFrank Sinde Frank Sinde https://www.i-cem.de/hubfs/Talkdesk.pngTalkdeskTalkdeskhttps://www.i-cem.de/hubfs/NiCE-Cognigy-black-blue.svgNiCE-Cognigy-black-blueNiCE-Cognigy-black-bluehttps://www.i-cem.de/hubfs/Christian%20Roeb-%20Speaker%20Bild%203.pngChristian Roeb- Speaker Bild 3Christian Roeb- Speaker Bild 3https://www.i-cem.de/hubfs/GMT_Logo_TP_Infinity_NoTag_Feb24.pngGMT_Logo_TP_Infinity_NoTag_Feb24GMT_Logo_TP_Infinity_NoTag_Feb24https://www.i-cem.de/hubfs/leaping_ai.pngleaping_aileaping_aihttps://www.i-cem.de/hubfs/Jonas_Leismann.jpgJonas_LeismannJonas_Leismannhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Bettina%20Pauck-2.jpgBettina Pauck-2Bettina Pauck-2https://www.i-cem.de/hubfs/vier.jpgviervierhttps://www.i-cem.de/hubfs/Eric%20Wohlfart.jpgEric WohlfartEric Wohlfarthttps://www.i-cem.de/hubfs/Harald.pngHaraldHaraldhttps://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(21).jpgDesign ohne Titel (21)Design ohne Titel (21)https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Roland%20Ruf%20(1).pngRoland Ruf (1)Roland Ruf (1)https://www.i-cem.de/hubfs/Novomind.pngNovomindNovomindhttps://www.i-cem.de/hubfs/I-CEM%20Sprecherbilder.jpgI-CEM SprecherbilderI-CEM Sprecherbilderhttps://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/content%20guru.pngcontent gurucontent guruhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn-2.jpgHarald Henn-2Harald Henn-2https://www.i-cem.de/hubfs/Sarah%20Rickes.jpgSarah RickesSarah Rickeshttps://www.i-cem.de/hubfs/Patrica%20Hyland.jpegPatrica HylandPatrica Hylandhttps://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(22).jpgDesign ohne Titel (22)Design ohne Titel (22)https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Dominic%20Pottisch.jpgDominic PottischDominic Pottischhttps://www.i-cem.de/hubfs/PauckPartners.pngPauckPartnersPauckPartnershttps://www.i-cem.de/hubfs/Burkhardt%20Berge.jpegBurkhardt BergeBurkhardt Bergehttps://www.i-cem.de/hubfs/Logo_Avanade.webpLogo_AvanadeLogo_Avanadehttps://www.i-cem.de/hubfs/Master%20Damovo%20Logo%20CMYK-2.pngMaster Damovo Logo CMYK-2Master Damovo Logo CMYK-2https://www.i-cem.de/hubfs/Paulus%20result.pngPaulus resultPaulus resulthttps://www.i-cem.de/hubfs/Kevin%20Wu.jpgKevin WuKevin Wuhttps://www.i-cem.de/hubfs/Paul%20Preute.jpegPaul PreutePaul Preute2026-03-10https://www.i-cem.de/cx-kompass/wie-man-die-zuverl%C3%A4ssigkeit-eines-voicebots-sicherstellthttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Kevin%20Wu-1.jpegKevin Wu-1Kevin Wu-1https://www.i-cem.de/hubfs/AI-Generated%20Media/Images/A%20sleek%20modern%20office%20environment%20with%20a%20large%20flatscreen%20monitor%20displaying%20the%20title%20of%20a%20blog%20post%20about%20voicebots%20In%20the%20foreground%20a%20professionallooking%20individual%20is%20speaking%20into%20a%20highquality%20microphone%20with%20sound%20waves%20visually%20represented%20o-2.jpegA sleek modern office environment with a large flatscreen monitor displaying the title of a blog post about voicebots In the foreground a professionallooking individual is speaking into a highquality microphone with sound waves visually represented o-2A sleek modern office environment with a large flatscreen monitor displaying the title of a blog post about voicebots In the foreground a professionallooking individual is speaking into a highquality microphone with sound waves visually represented o-2https://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Conversational%20AI%20in%20customer%20Service%20with%20a%20human%20looking%20voicebot-1.jpegConversational AI in customer Service with a human looking voicebot-1Conversational AI in customer Service with a human looking voicebot-1https://www.i-cem.de/hubfs/Stock%20images/Equalizer%20sound%20wave%20background%20theme.%20Colour%20illustration..jpegEqualizer sound wave background theme. Colour illustration.Equalizer sound wave background theme. Colour illustration.https://www.i-cem.de/hubfs/AI-Generated%20Media/Images/The%20image%20depicts%20a%20modern%20office%20environment%20where%20a%20diverse%20team%20of%20professionals%20is%20engaged%20in%20a%20collaborative%20discussion%20In%20the%20foreground%20a%20woman%20of%20Asian%20descent%20is%20seated%20at%20a%20sleek%20round%20table%20intently%20reviewing%20data%20on%20a%20laptop%20Beside%20her%20a-1.jpegThe image depicts a modern office environment where a diverse team of professionals is engaged in a collaborative discussion In the foreground a woman of Asian descent is seated at a sleek round table intently reviewing data on a laptop Beside her a-1The image depicts a modern office environment where a diverse team of professionals is engaged in a collaborative discussion In the foreground a woman of Asian descent is seated at a sleek round table intently reviewing data on a laptop Beside her a-12025-05-22https://www.i-cem.de/erfolgreiche-contact-center-ausschreibungenhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Bildschirm%C2%ADfoto%202023-12-28%20um%2011.06.01.pngBildschirm­foto 2023-12-28 um 11.06.01Bildschirm­foto 2023-12-28 um 11.06.01https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://www.i-cem.de/hubfs/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria table2025-10-13https://www.i-cem.de/cx-kompass/wissensmanagement-und-ki-eine-symbiose-f%C3%BCr-besseren-kundenservicehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/The%20image%20is%20of%20a%20futuristic%20customer%20service%20center%20utilizing%20artificial%20intelligence%20and%20knowledge%20management%20systems%20to%20enhance%20efficiency%20and%20impr.jpegThe image is of a futuristic customer service center utilizing artificial intelligence and knowledge management systems to enhance efficiency and imprThe image is of a futuristic customer service center utilizing artificial intelligence and knowledge management systems to enhance efficiency and impr2024-11-11https://www.i-cem.de/cx-kompass/die-5-prinzipien-f%C3%BCr-ein-erfolgreiches-customer-journey-managementhttps://www.i-cem.de/hubfs/customer%20journey_bildrechte%20unsplash%5B4%5D%20Kopie.jpegcustomer journey_bildrechte unsplash[4] Kopiecustomer journey_bildrechte unsplash[4] Kopiehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/cxomni_wolfgang_weber_prev_ui.pngcxomni_wolfgang_weber_prev_uicxomni_wolfgang_weber_prev_uihttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2025-01-21https://www.i-cem.de/cx-kompass/angst-ist-kein-guter-ratgeber-auch-nicht-bei-kihttps://www.i-cem.de/hubfs/Rainer_Holler_light_VIER_Portrait_1000x1000.jpgRainer_Holler_light_VIER_Portrait_1000x1000Rainer_Holler_light_VIER_Portrait_1000x1000https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Business%20man%20looking%20at%20his%20own%20devil%20demon%20shadow%20concept%20background.jpegBusiness man looking at his own devil demon shadow concept backgroundBusiness man looking at his own devil demon shadow concept background2026-06-19https://www.i-cem.de/cx-kompass/was-agentic-ai-im-customer-service-bedeutethttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Knstliche%20Agenten%20sitzen%20gemeinsam%20mit%20Menschen%20in%20einem%20Call%20Center.pngKnstliche Agenten sitzen gemeinsam mit Menschen in einem Call CenterKnstliche Agenten sitzen gemeinsam mit Menschen in einem Call Centerhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-01-26https://www.i-cem.de/cx-kompass/wie-man-ai-effizient-einsetzt-ohne-sich-in-dem-prozess-zu-verlierenhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/1651751219666.jpeg16517512196661651751219666https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20of%20light%20bulb%20with%20gear%20mechanism%20inside%20isolated%20on%20dark%20blue%20background.jpegClose up of light bulb with gear mechanism inside isolated on dark blue backgroundClose up of light bulb with gear mechanism inside isolated on dark blue backgroundhttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20of%20light%20bulb%20with%20gear%20mechanism%20inside%20isolated%20on%20dark%20blue%20background-1.jpegClose up of light bulb with gear mechanism inside isolated on dark blue background-1Close up of light bulb with gear mechanism inside isolated on dark blue background-12023-10-24https://www.i-cem.de/die-wichtigsten-fragen-und-anworten-zu-cx-und-customer-servicehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/Stock%20images/Yellow%20question%20marks%20hovering%20over%20young%20hand.jpegYellow question marks hovering over young handYellow question marks hovering over young handhttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.2026-07-24https://www.i-cem.de/customer-service-summit/2023https://www.i-cem.de/hubfs/Stefan%20S.jpgStefan SStefan Shttps://www.i-cem.de/hubfs/VIER-1.pngVIER-1VIER-1https://www.i-cem.de/hubfs/monsoni.jpegmonsonimonsonihttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Alexander%20Clarus%20-%20Farbfoto.jpgAlexander Clarus - FarbfotoAlexander Clarus - Farbfotohttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Anika-Webseite.pngAnika-WebseiteAnika-Webseitehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/180502%20CCT%20Deutschland%20GmbH%2007.jpg180502 CCT Deutschland GmbH 07180502 CCT Deutschland GmbH 07https://www.i-cem.de/hubfs/Kim_20210505-NZ7_3772-72dpi.jpgKim_20210505-NZ7_3772-72dpiKim_20210505-NZ7_3772-72dpihttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Nadine%20Stumpf%20Weitblick.jpgNadine Stumpf WeitblickNadine Stumpf Weitblickhttps://www.i-cem.de/hubfs/eventbild%20landingpage%20CS%20Summit%20ohne%20logo.jpgeventbild landingpage CS Summit ohne logoeventbild landingpage CS Summit ohne logohttps://www.i-cem.de/hubfs/Nice%20Logo.pngNice LogoNice Logohttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/benjamin%20gebauer.jpgbenjamin gebauerbenjamin gebauerhttps://www.i-cem.de/hubfs/Sophie_Hundermark_A.jpgSophie_Hundermark_ASophie_Hundermark_Ahttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Svenja%20Kinzel.jpgSvenja KinzelSvenja Kinzelhttps://www.i-cem.de/hubfs/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://www.i-cem.de/hubfs/Multiethnic%20group%20of%20happy%20business%20people%20working%20together%20in%20office.jpegMultiethnic group of happy business people working together in officeMultiethnic group of happy business people working together in officehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Frank%20Otto%20Juli%202016.jpgFrank Otto Juli 2016Frank Otto Juli 2016https://www.i-cem.de/hubfs/Sarah%20Rickes.jpgSarah RickesSarah Rickeshttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Philipp%20Grochowski.jpgPhilipp GrochowskiPhilipp Grochowskihttps://www.i-cem.de/hubfs/communication%20technology%20mobile%20phone%20high%20tech%20concept.%20Happy%20man%20using%20texting%20on%20smartphone%20social%20media%20application%20icons%20flying%20out%20of%20cellphone%20isolated%20grey%20wall%20background.%204g%20data%20plan.jpegcommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data plancommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data planhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Julian%20Hertzog.jpgJulian HertzogJulian Hertzoghttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Catrin%20Hippler%20IKK%20Hochformat.jpgCatrin Hippler IKK HochformatCatrin Hippler IKK Hochformathttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/peter-gentsch.256x256.jpgpeter-gentsch.256x256peter-gentsch.256x256https://www.i-cem.de/hubfs/genesys%20logo.pnggenesys logogenesys logohttps://www.i-cem.de/hubfs/TP%20Logo%202.jpgTP Logo 2TP Logo 2https://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/CCT%20300x300.pngCCT 300x300CCT 300x300https://www.i-cem.de/hubfs/Roland%20Ruf.jpgRoland RufRoland Rufhttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/parloa.pngparloaparloahttps://www.i-cem.de/hubfs/kolle.jpgkollekollehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/logo_cognigy%20corporate_black.png-1.pnglogo_cognigy corporate_black.png-1logo_cognigy corporate_black.png-1https://www.i-cem.de/hubfs/Matthias%20Gouthier-1.jpegMatthias Gouthier-1Matthias Gouthier-1https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Sascha.jpgSaschaSaschahttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://www.i-cem.de/hubfs/infinit%20logo.pnginfinit logoinfinit logo2024-05-20https://www.i-cem.de/ai-trends-im-retailhttps://www.i-cem.de/hubfs/Sven%20Kolb.jpegSven KolbSven Kolbhttps://www.i-cem.de/hubfs/Bildschirmfoto%202025-06-23%20um%2008.30.24.pngBildschirmfoto 2025-06-23 um 08.30.24Bildschirmfoto 2025-06-23 um 08.30.24https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Rainer_Holler.jpgRainer_HollerRainer_Hollerhttps://www.i-cem.de/hubfs/Handsome%20travel%20agent%20smiling%20at%20camera%20in%20the%20office.jpegHandsome travel agent smiling at camera in the officeHandsome travel agent smiling at camera in the officehttps://www.i-cem.de/hubfs/Stock%20images/Casual%20woman%20using%20tablet%20while%20holding%20a%20card%20at%20home.jpegCasual woman using tablet while holding a card at homeCasual woman using tablet while holding a card at homehttps://www.i-cem.de/hubfs/vier.jpgviervierhttps://www.i-cem.de/hubfs/Bildschirmfoto%202025-06-23%20um%2008.35.54.pngBildschirmfoto 2025-06-23 um 08.35.54Bildschirmfoto 2025-06-23 um 08.35.54https://www.i-cem.de/hubfs/peter-gentsch-expert-marketplace-66cc238e2d575.jpgpeter-gentsch-expert-marketplace-66cc238e2d575peter-gentsch-expert-marketplace-66cc238e2d5752025-07-24https://www.i-cem.de/cx-kompass/effizienzsteigerung-im-kundenservice-durch-digitale-l%C3%B6sungenhttps://www.i-cem.de/hubfs/Stock%20images/row%20of%20light%20bulbs%20with%20one%20different%20from%20the%20others-1.jpegrow of light bulbs with one different from the others-1row of light bulbs with one different from the others-1https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/SarahRickes_hoch.jpgSarahRickes_hochSarahRickes_hochhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-01-05https://www.i-cem.de/cx-kompass/zukunftssicheres-cx-management-10-schritte-zum-erfolghttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Long%20exposure%20taken%20in%20the%20Fort%20McHenry%20Tunnel%2c%20Baltimore%2c%20Maryland..jpegLong exposure taken in the Fort McHenry Tunnel, Baltimore, Maryland.Long exposure taken in the Fort McHenry Tunnel, Baltimore, Maryland.https://www.i-cem.de/hubfs/Oliver%20Kern.jpgOliver KernOliver Kern2024-12-02https://www.i-cem.de/cx-summithttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/CXsummit_Visual-mit-Logo-white.jpgCXsummit_Visual-mit-Logo-whiteCXsummit_Visual-mit-Logo-whitehttps://www.i-cem.de/hubfs/RMCC-succeet-Farbverlauf%5B32%5D.jpgRMCC-succeet-Farbverlauf[32]RMCC-succeet-Farbverlauf[32]https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/peter%20pirner_prev_ui.pngpeter pirner_prev_uipeter pirner_prev_ui2023-09-19https://www.i-cem.de/cx-kompass/wo-liegt-der-unterschied-generativer-ki-und-agentic-ai-im-kundenservicehttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://www.i-cem.de/hubfs/Stock%20images/Image%20of%20businesswoman%20balancing%20with%20items%20in%20palms.jpegImage of businesswoman balancing with items in palmsImage of businesswoman balancing with items in palmshttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elements2026-03-30https://www.i-cem.de/cx-kompass/bullshit-bingo-cx-edition-was-verbirgt-sich-eigentlich-hinter-den-omin%C3%B6sen-buchstaben-cxhttps://www.i-cem.de/hubfs/Stock%20images/Empty%20asphalt%20road%20and%20sun%20rising%20at%20skyline.jpegEmpty asphalt road and sun rising at skylineEmpty asphalt road and sun rising at skylinehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Bingo!%20placard%20with%20bokeh%20background.jpegBingo! placard with bokeh backgroundBingo! placard with bokeh backgroundhttps://www.i-cem.de/hubfs/Leonie%20Stolz.jpgLeonie StolzLeonie Stolz2025-10-23https://www.i-cem.de/i-cem-livehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/CX-Talks%20Cover.jpgCX-Talks CoverCX-Talks Coverhttps://www.i-cem.de/hubfs/Stock%20images/University%20student%20mixing%20audio%20in%20a%20studio%20of%20a%20radio.jpegUniversity student mixing audio in a studio of a radioUniversity student mixing audio in a studio of a radio2026-05-21https://www.i-cem.de/cx-kompass/bessere-kundeninsights-durch-neue-methoden-und-technologienhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/peter%20pirner_prev_ui.pngpeter pirner_prev_uipeter pirner_prev_uihttps://www.i-cem.de/hubfs/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/Blog%20E132.jpgBlog E132Blog E132https://www.i-cem.de/hubfs/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/Peter%20Blog%20Hintergrund.jpgPeter Blog HintergrundPeter Blog Hintergrundhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/cx-kompass/ki-automation-im-contact-center-messbar-machenhttps://www.i-cem.de/hubfs/Patrica%20Hyland.jpegPatrica HylandPatrica Hylandhttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-08-21https://www.i-cem.de/cx-kompass/wie-sich-die-kennzahlen-f%C3%BCr-den-customer-service-in-den-letzten-jahren-ver%C3%A4ndert-habenhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Business%20person%20sitting%20at%20desk%20with%20financial%20change%2c%20and%20report%20diagram%20concept.jpegBusiness person sitting at desk with financial change, and report diagram conceptBusiness person sitting at desk with financial change, and report diagram concepthttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-06-17https://www.i-cem.de/cx-kompass/kpis-f%C3%BCr-das-customer-experience-management-auf-einen-blickhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/An%20elegant%20businessman%20standing%20with%20his%20back%20in%20front%20of%20urban%20wall%20full%20of%20arrows%20pointing%20in%20different%20directions%20concept.jpegAn elegant businessman standing with his back in front of urban wall full of arrows pointing in different directions conceptAn elegant businessman standing with his back in front of urban wall full of arrows pointing in different directions concepthttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2024-05-31https://www.i-cem.de/customer-servicehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Closeup%20of%20young%20man%20in%20glasses%20with%20beard%20making%20blueprints%20on%20computer.jpegCloseup of young man in glasses with beard making blueprints on computerCloseup of young man in glasses with beard making blueprints on computerhttps://www.i-cem.de/hubfs/Stock%20images/field%20of%20spring%20grass%20and%20forest.jpegfield of spring grass and forestfield of spring grass and foresthttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://www.i-cem.de/hubfs/Portrait%20of%20beautiful%20customer%20service%20representative.jpegPortrait of beautiful customer service representativePortrait of beautiful customer service representativehttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.2026-06-21always0.6https://www.i-cem.de/dienstag-9.09.2025-1400https://www.i-cem.de/hubfs/Denis%20Gessler.jpgDenis GesslerDenis Gesslerhttps://www.i-cem.de/hubfs/Michael%20Jurisch%20(1).jpgMichael Jurisch (1)Michael Jurisch (1)https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.pngHarald HennHarald Hennhttps://www.i-cem.de/hubfs/Kevin%20Wu.jpgKevin WuKevin Wuhttps://www.i-cem.de/hubfs/infinit%20horizontal%20green%202019%20B550%20square%20white%20BG.jpginfinit horizontal green 2019 B550 square white BGinfinit horizontal green 2019 B550 square white BGhttps://www.i-cem.de/hubfs/Johannes%20Wicht%20.jpgJohannes Wicht Johannes Wicht https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stefan%20Kolle.pngStefan KolleStefan Kollehttps://www.i-cem.de/hubfs/Roland-Ruf.jpgRoland-RufRoland-Rufhttps://www.i-cem.de/hubfs/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://www.i-cem.de/hubfs/Jakov%20Cavar.pngJakov CavarJakov Cavarhttps://www.i-cem.de/hubfs/paulus%20logo.pngpaulus logopaulus logohttps://www.i-cem.de/hubfs/muuuh%20next.jpgmuuuh nextmuuuh nexthttps://www.i-cem.de/hubfs/Marc%20Z%C3%B6rnig.jpgMarc ZörnigMarc Zörnighttps://www.i-cem.de/hubfs/Michael-Paulus.pngMichael-PaulusMichael-Paulushttps://www.i-cem.de/hubfs/Leaping%20AI-3.pngLeaping AI-3Leaping AI-3https://www.i-cem.de/hubfs/RUF_Beratung-Logo%20klein.jpgRUF_Beratung-Logo kleinRUF_Beratung-Logo kleinhttps://www.i-cem.de/hubfs/Forsta%20logo%20300x300%20wei%C3%9F.pngForsta logo 300x300 weißForsta logo 300x300 weißhttps://www.i-cem.de/hubfs/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://www.i-cem.de/hubfs/Kein%20Titel%20(Pr%C3%A4sentation)%20(2).jpgKein Titel (Präsentation) (2)Kein Titel (Präsentation) (2)https://www.i-cem.de/hubfs/Jan%20Klammann.jpgJan KlammannJan Klammann2025-07-18https://www.i-cem.de/customer-service-week/15https://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(21).jpgDesign ohne Titel (21)Design ohne Titel (21)https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Annika%20Tannebaum.jpgAnnika TannebaumAnnika Tannebaumhttps://www.i-cem.de/hubfs/crealog.pngcrealogcrealoghttps://www.i-cem.de/hubfs/Talkdesk.pngTalkdeskTalkdeskhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Hilie%20Bloch.jpgHilie BlochHilie Blochhttps://www.i-cem.de/hubfs/Ruf.pngRufRufhttps://www.i-cem.de/hubfs/GMT_Logo_TP_Infinity_NoTag_Feb24.pngGMT_Logo_TP_Infinity_NoTag_Feb24GMT_Logo_TP_Infinity_NoTag_Feb24https://www.i-cem.de/hubfs/Leaping%20AI-3.pngLeaping AI-3Leaping AI-3https://www.i-cem.de/hubfs/muuuh%20next.jpgmuuuh nextmuuuh nexthttps://www.i-cem.de/hubfs/Peter%20Linnemann%20(1).jpgPeter Linnemann (1)Peter Linnemann (1)https://www.i-cem.de/hubfs/Teletrain.pngTeletrainTeletrainhttps://www.i-cem.de/hubfs/Thomas%20Baier.pngThomas BaierThomas Baierhttps://www.i-cem.de/hubfs/Mike%20Odekerken-1.jpgMike Odekerken-1Mike Odekerken-1https://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(22).jpgDesign ohne Titel (22)Design ohne Titel (22)https://www.i-cem.de/hubfs/Harald.pngHaraldHaraldhttps://www.i-cem.de/hubfs/PauckPartners.pngPauckPartnersPauckPartnershttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/NicoAckermann_Pic.jpegNicoAckermann_PicNicoAckermann_Pichttps://www.i-cem.de/hubfs/Ralf%20Voigt.jpgRalf VoigtRalf Voigthttps://www.i-cem.de/hubfs/Michael%20Kloos.pngMichael KloosMichael Klooshttps://www.i-cem.de/hubfs/targenio.pngtargeniotargeniohttps://www.i-cem.de/hubfs/Markus%20Rehle.jpgMarkus RehleMarkus Rehlehttps://www.i-cem.de/hubfs/infinitcx.pnginfinitcxinfinitcxhttps://www.i-cem.de/hubfs/Roland%20Ruf%20(1).pngRoland Ruf (1)Roland Ruf (1)https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn-2.jpgHarald Henn-2Harald Henn-2https://www.i-cem.de/hubfs/Michael%20Paulus.jpgMichael PaulusMichael Paulushttps://www.i-cem.de/hubfs/Novomind.pngNovomindNovomindhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Aneta%20Kleinteich.jpgAneta KleinteichAneta Kleinteichhttps://www.i-cem.de/hubfs/Jan%20Schilling%20%20(1).pngJan Schilling (1)Jan Schilling (1)https://www.i-cem.de/hubfs/Sven-Eric%20Stein%20Ohlmann.jpgSven-Eric Stein OhlmannSven-Eric Stein Ohlmannhttps://www.i-cem.de/hubfs/Verint.jpgVerintVerinthttps://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/content%20guru.pngcontent gurucontent guruhttps://www.i-cem.de/hubfs/Marc%20Ohlmann-1.jpgMarc Ohlmann-1Marc Ohlmann-1https://www.i-cem.de/hubfs/Sven%20Tunnermann%20(2).jpgSven Tunnermann (2)Sven Tunnermann (2)https://www.i-cem.de/hubfs/Paulus%20result.pngPaulus resultPaulus resulthttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Claus%20Carnein.jpgClaus CarneinClaus Carnein2025-09-30https://www.i-cem.de/cx-kompass/ai-native-im-customer-servicehttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Humans%20And%20Robots%20In%20Futuristic%20Call%20Center.pngHumans And Robots In Futuristic Call CenterHumans And Robots In Futuristic Call Centerhttps://www.i-cem.de/hubfs/Stock%20images/Green%20background%20DNA%20Helix%20squares%20and%20text.jpegGreen background DNA Helix squares and textGreen background DNA Helix squares and texthttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Four%20Musketeers%20from%20the%20Novel.pngFour Musketeers from the NovelFour Musketeers from the Novelhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Customer%20Service%20Robots%20Reading%20Recipe%20Book.pngCustomer Service Robots Reading Recipe BookCustomer Service Robots Reading Recipe Book2026-10-05https://www.i-cem.de/cx-kompass/ki-im-customer-care-warum-der-mensch-den-takt-vorgibthttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://www.i-cem.de/hubfs/Firefly%20Eine%20Comicstil-Darstellung%20einer%20einzelnen%20Person%2c%20die%20den%20Gestressten%20im%20Customer%20Care%20repr.jpgFirefly Eine Comicstil-Darstellung einer einzelnen Person, die den Gestressten im Customer Care reprFirefly Eine Comicstil-Darstellung einer einzelnen Person, die den Gestressten im Customer Care reprhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-01-27https://www.i-cem.de/cx-kompass/cex-trendradar-2024-customer-experience-zwischen-ai-euphorie-und-m%C3%BChevoller-kulturarbeithttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/333.png333333https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Henn2025-12-28https://www.i-cem.de/cx-kompass/warum-sollten-qualit%C3%A4t-und-training-im-contact-center-kundenservice-hand-in-hand-arbeitenhttps://www.i-cem.de/hubfs/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/The%20image%20is%20of%20a%20training%20session%20in%20a%20contact%20center%2c%20with%20employees%20engaged%20in%20learning%20new%20techniques%20and%20technologies%20to%20improve%20customer%20service.jpegThe image is of a training session in a contact center, with employees engaged in learning new techniques and technologies to improve customer serviceThe image is of a training session in a contact center, with employees engaged in learning new techniques and technologies to improve customer service2024-11-26https://www.i-cem.de/roland-rufhttps://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/CC%20Trendstudie_2022_%201920x1080.jpgCC Trendstudie_2022_ 1920x1080CC Trendstudie_2022_ 1920x1080https://www.i-cem.de/hubfs/Stock%20images/Customer%20support%20operator%20woman%20smiling%20at%20an%20office.jpegCustomer support operator woman smiling at an officeCustomer support operator woman smiling at an officehttps://www.i-cem.de/hubfs/Roland%20Ruf.jpgRoland RufRoland Ruf2024-11-03https://www.i-cem.de/contact-center-innovation-day-2023https://www.i-cem.de/hubfs/Portrait%20of%20consultant%20on%20the%20phone%20with%20headset.jpegPortrait of consultant on the phone with headsetPortrait of consultant on the phone with headsethttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Roland%20Ruf.jpgRoland RufRoland Rufhttps://www.i-cem.de/hubfs/Logo-bearb.pngLogo-bearbLogo-bearbhttps://www.i-cem.de/hubfs/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-32023-03-13https://www.i-cem.de/cx-kompass/ab-in-die-tonne-mit-ihrer-personaleinsatzplanunghttps://www.i-cem.de/hubfs/Woman%20encouraging%20to%20recycle%20-%20isolated%20over%20a%20white%20background-1.jpegWoman encouraging to recycle - isolated over a white background-1Woman encouraging to recycle - isolated over a white background-1https://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Woman%20encouraging%20to%20recycle%20-%20isolated%20over%20a%20white%20background.jpegWoman encouraging to recycle - isolated over a white backgroundWoman encouraging to recycle - isolated over a white background2023-09-08https://www.i-cem.de/michael-barbarinohttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Michael%20Barbarino-1.pngMichael Barbarino-1Michael Barbarino-12025-02-12https://www.i-cem.de/cx-kompass/der-unterschied-zwischen-customer-experience-cx-und-customer-experience-management-cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/The%20image%20depicts%20a%20sleek%2c%20modern%20office%20space%20with%20large%20windows%20allowing%20natural%20light%20to%20flood%20the%20room.jpegThe image depicts a sleek, modern office space with large windows allowing natural light to flood the roomThe image depicts a sleek, modern office space with large windows allowing natural light to flood the roomhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2025-01-06https://www.i-cem.de/cx-kompass/was-sind-eigentlich-customer-touchpointshttps://www.i-cem.de/hubfs/Stock%20images/Business%20woman%20hand%20typing%20on%20keyboard%20with%20online%20shopping%20concept.jpegBusiness woman hand typing on keyboard with online shopping conceptBusiness woman hand typing on keyboard with online shopping concepthttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2025-02-03https://www.i-cem.de/cx-kompass/das-b-steht-f%C3%BCr-business-mit-conversational-business-den-umsatz-steigernhttps://www.i-cem.de/hubfs/Technology%20online%20banking%20money%20transfer%2c%20e-commerce%20concept.%20Happy%20young%20man%20using%20smartphone%20with%20dollar%20bills%20flying%20away%20from%20screen%20isolated%20on%20gray%20wall%20office%20background..jpegTechnology online banking money transfer, e-commerce concept. Happy young man using smartphone with dollar bills flying away from screen isolated on gray wall office background.Technology online banking money transfer, e-commerce concept. Happy young man using smartphone with dollar bills flying away from screen isolated on gray wall office background.https://www.i-cem.de/hubfs/Technology%20online%20banking%20money%20transfer%2c%20e-commerce%20concept.%20Happy%20young%20man%20using%20smartphone%20with%20dollar%20bills%20flying%20away%20from%20screen%20isolated%20on%20gray%20wall%20office%20background.-1.jpegTechnology online banking money transfer, e-commerce concept. Happy young man using smartphone with dollar bills flying away from screen isolated on gray wall office background.-1Technology online banking money transfer, e-commerce concept. Happy young man using smartphone with dollar bills flying away from screen isolated on gray wall office background.-1https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-01-27https://www.i-cem.de/bpo-of-the-future-anbieter-im-direkten-vergleichhttps://www.i-cem.de/hubfs/Drenice%20Lekaj.pngDrenice LekajDrenice Lekajhttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Rufhttps://www.i-cem.de/hubfs/Benjamin%20Barnack.pngBenjamin BarnackBenjamin Barnackhttps://www.i-cem.de/hubfs/Businesswoman%20doing%20conference%20presentation%20in%20meeting%20room.jpegBusinesswoman doing conference presentation in meeting roomBusinesswoman doing conference presentation in meeting roomhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Logo%20Samhammer.pngLogo SamhammerLogo Samhammerhttps://www.i-cem.de/hubfs/Stroer_X_RGB.svgStroer_X_RGBStroer_X_RGBhttps://www.i-cem.de/hubfs/Logo%20Hey%20Contact%20Heroes.pngLogo Hey Contact HeroesLogo Hey Contact Heroeshttps://www.i-cem.de/hubfs/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://www.i-cem.de/hubfs/6450416.fs1.hubspotusercontent-eu1.nethubfs6450416social_post_media9e3a29f6-8a50-4527-a772-6bc8d3188cf0.jpg6450416.fs1.hubspotusercontent-eu1.nethubfs6450416social_post_media9e3a29f6-8a50-4527-a772-6bc8d3188cf06450416.fs1.hubspotusercontent-eu1.nethubfs6450416social_post_media9e3a29f6-8a50-4527-a772-6bc8d3188cf0https://www.i-cem.de/hubfs/Dirk%20Scholand.jpgDirk ScholandDirk Scholandhttps://www.i-cem.de/hubfs/logo%20Reach%20xcel.svglogo Reach xcellogo Reach xcelhttps://www.i-cem.de/hubfs/Contact%20Center%20Summit%202026/I-CEM%20Promobilder%20-%20CCS26/Ralf%20M%C3%BChlenh%C3%B6ver.jpgRalf MühlenhöverRalf Mühlenhöverhttps://www.i-cem.de/hubfs/SVNTN_LOGO_hell_vertikal.jpgSVNTN_LOGO_hell_vertikalSVNTN_LOGO_hell_vertikalhttps://www.i-cem.de/hubfs/Stock%20images/Group%20of%20young%20people%20in%20business%20meeting-3.jpegGroup of young people in business meeting-3Group of young people in business meeting-3https://www.i-cem.de/hubfs/Thomas%20Hellerich-2.pngThomas Hellerich-2Thomas Hellerich-22026-10-20https://www.i-cem.de/cx-kompass/konsumenten-wollen-digitale-kan%C3%A4le-mit-menschlicher-notehttps://www.i-cem.de/hubfs/Two%20%20colleages%20discussing%20ideas%20using%20a%20tablet%20computer-1.jpegTwo colleages discussing ideas using a tablet computer-1Two colleages discussing ideas using a tablet computer-1https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Sylvia-lighter.jpegSylvia-lighterSylvia-lighterhttps://www.i-cem.de/hubfs/Two%20%20colleages%20discussing%20ideas%20using%20a%20tablet%20computer.jpegTwo colleages discussing ideas using a tablet computerTwo colleages discussing ideas using a tablet computer2026-06-19https://www.i-cem.de/cx-kompass/bullshit-bingo-uncovered-1https://www.i-cem.de/hubfs/Leonie%20Stolz.jpgLeonie StolzLeonie Stolzhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Bingo!%20placard%20with%20bokeh%20background.jpegBingo! placard with bokeh backgroundBingo! placard with bokeh background2026-06-17https://www.i-cem.de/cx-kompass/die-zehn-gr%C3%B6%C3%9Ften-herausforderungen-f%C3%BCr-customer-service-manager-2026https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/Stock%20images/Happy%20manager%20standing%20with%20his%20arms%20crossed.jpegHappy manager standing with his arms crossedHappy manager standing with his arms crossed2025-11-16https://www.i-cem.de/cx-kompass/kultur-im-kundenservice-vom-toxischen-team-zur-kundenzentrierung-1https://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://www.i-cem.de/hubfs/Holger%20Heinze.pngHolger HeinzeHolger Heinzehttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elements2026-08-14https://www.i-cem.de/cx-kompass/wie-ki-den-kundenservice-in-der-dach-region-revolutionierthttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Das%20Bild%20zeigt%20ein%20modernes%20Bro%20mit%20einem%20groen%20Fenster%20durch%20das%20Tageslicht%20strmt%20In%20der%20Mitte%20des%20Raumes%20steht%20ein%20eleganter%20runder%20Tisch%20mit%20mehreren%20Sthlen%20Auf%20dem%20Tisch%20liegen%20Laptops%20und%20Notizblcke%20whrend%20ein%20groer%20Bildschirm%20an%20der%20Wand%20Grafik-1.pngDas Bild zeigt ein modernes Bro mit einem groen Fenster durch das Tageslicht strmt In der Mitte des Raumes steht ein eleganter runder Tisch mit mehreren Sthlen Auf dem Tisch liegen Laptops und Notizblcke whrend ein groer Bildschirm an der Wand Grafik-1Das Bild zeigt ein modernes Bro mit einem groen Fenster durch das Tageslicht strmt In der Mitte des Raumes steht ein eleganter runder Tisch mit mehreren Sthlen Auf dem Tisch liegen Laptops und Notizblcke whrend ein groer Bildschirm an der Wand Grafik-12026-06-17https://www.i-cem.de/cx-kompass/in-7-schritten-zur-erfolgreichen-customer-experience-f%C3%BCr-kmushttps://www.i-cem.de/hubfs/Mental%20health%20protection%20and%20care.jpegMental health protection and careMental health protection and carehttps://www.i-cem.de/hubfs/image-png.pngimage-pngimage-pnghttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Heinrich%20Eekens.jpgHeinrich EekensHeinrich Eekens2023-10-17https://www.i-cem.de/cx-kompass/die-welt-digitalisiert-ihre-contact-center-deutschland-baut-burgenhttps://www.i-cem.de/hubfs/a%20castle%20made%20of%20idividual%20biscuits.jpga castle made of idividual biscuitsa castle made of idividual biscuitshttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2023-06-13https://www.i-cem.de/cx-kompass/warum-ein-cx-glossar-f%C3%BCr-unternehmen-unverzichtbar-isthttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/Stock%20images/Woman%20reading%20at%20the%20library%20on%20an%20e-book%20reader.jpegWoman reading at the library on an e-book readerWoman reading at the library on an e-book reader2026-06-17https://www.i-cem.de/bfsg-barrierefreie-webgestaltung-in-der-praxishttps://www.i-cem.de/hubfs/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria tablehttps://www.i-cem.de/hubfs/Maleen%20Schaper-1.jpegMaleen Schaper-1Maleen Schaper-1https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Aljoscha%20Theil.jpegAljoscha TheilAljoscha Theilhttps://www.i-cem.de/hubfs/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://www.i-cem.de/hubfs/Karla%20Kauling.jpgKarla KaulingKarla Kauling2025-10-14https://www.i-cem.de/cx-kompass/wie-digitale-assistenten-wissen-sichern-und-den-kundenservice-st%C3%A4rkenhttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/Thomas%20Baier.pngThomas BaierThomas Baierhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2025-09-17https://www.i-cem.de/cx-kompass/h%C3%B6rt-auf-neue-software-zu-kaufenhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Young%20man%20using%20a%20laptop%20building%20online%20business%20making%20dollar%20bills%20cash%20falling%20down.%20Beginner%20IT%20entrepreneur%20under%20money%20rain.%20Success%20economy%20concept.jpegYoung man using a laptop building online business making dollar bills cash falling down. Beginner IT entrepreneur under money rain. Success economy conceptYoung man using a laptop building online business making dollar bills cash falling down. Beginner IT entrepreneur under money rain. Success economy concepthttps://www.i-cem.de/hubfs/Stock%20images/Young%20man%20using%20a%20laptop%20building%20online%20business%20making%20dollar%20bills%20cash%20falling%20down.%20Beginner%20IT%20entrepreneur%20under%20money%20rain.%20Success%20economy%20concept-1.jpegYoung man using a laptop building online business making dollar bills cash falling down. Beginner IT entrepreneur under money rain. Success economy concept-1Young man using a laptop building online business making dollar bills cash falling down. Beginner IT entrepreneur under money rain. Success economy concept-12023-11-22https://www.i-cem.de/cx-kompass/eu-ai-act-und-customer-service-was-auf-unternehmen-und-mitarbeitende-zukommthttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/The%20image%20depicts%20a%20modern%20customer%20service%20center%20bustling%20with%20activity%20In%20the%20foreground%20a%20customer%20is%20interacting%20with%20a%20sleek%20futuristic%20voicebot%20displayed%20on%20a%20large%20screen%20where%20an%20animated%20digital%20assistant%20is%20responding%20to%20queries%20The%20custom.jpegThe image depicts a modern customer service center bustling with activity In the foreground a customer is interacting with a sleek futuristic voicebot displayed on a large screen where an animated digital assistant is responding to queries The customThe image depicts a modern customer service center bustling with activity In the foreground a customer is interacting with a sleek futuristic voicebot displayed on a large screen where an animated digital assistant is responding to queries The custom2025-05-05https://www.i-cem.de/cx-kompass/customer-journey-mapping-vs.-customer-journey-management-unterschiede-und-vorteilehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/cxomni_wolfgang_weber_prev_ui.pngcxomni_wolfgang_weber_prev_uicxomni_wolfgang_weber_prev_uihttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/cxomni.jpgcxomnicxomni2025-12-28https://www.i-cem.de/cx-kompass/die-3-rollen-der-ecosystem-strategy-maphttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Julian%20Kawohl.jpegJulian KawohlJulian Kawohlhttps://www.i-cem.de/hubfs/Graphic_15_Realizer.pngGraphic_15_RealizerGraphic_15_Realizerhttps://www.i-cem.de/hubfs/Graphic_16_Enabler.pngGraphic_16_EnablerGraphic_16_Enablerhttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/Demographic%20related%20charts%2c%20diagrams%20and%20graphs%20hovering%20over%20young%20hand.jpegDemographic related charts, diagrams and graphs hovering over young handDemographic related charts, diagrams and graphs hovering over young handhttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/Graphic_13_3Roles.pngGraphic_13_3RolesGraphic_13_3Roles2026-06-19https://www.i-cem.de/generative-ai-im-customer-servicehttps://www.i-cem.de/hubfs/Sophie_Hundermark_A.jpgSophie_Hundermark_ASophie_Hundermark_Ahttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/KI%20%E2%80%93%20Sie%20m%C3%B6chten%20es%20doch%20auch%3F%20Von%20der%20Theorie%20zur%20Praxis%20Der%20Einstieg%20in%20KI%20im%20Kundenservice-1.jpegKI – Sie möchten es doch auch? Von der Theorie zur Praxis Der Einstieg in KI im Kundenservice-1KI – Sie möchten es doch auch? Von der Theorie zur Praxis Der Einstieg in KI im Kundenservice-1https://www.i-cem.de/hubfs/AI-Generated%20Media/Images/The%20image%20is%20of%20a%20masterclass%20on%20Generative%20AI%20in%20Customer%20Service%2c%20focusing%20on%20the%20successful%20collaboration%20between%20AI%20and%20humans%20in%20providing%20an%20opt.jpegThe image is of a masterclass on Generative AI in Customer Service, focusing on the successful collaboration between AI and humans in providing an optThe image is of a masterclass on Generative AI in Customer Service, focusing on the successful collaboration between AI and humans in providing an opthttps://www.i-cem.de/hubfs/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building place2024-09-16https://www.i-cem.de/cx-kompass/ki-nutzen-aber-was-wie-sie-den-richtigen-anbieter-findenhttps://www.i-cem.de/hubfs/Joachim%20Heinz%20neu.jpgJoachim Heinz neuJoachim Heinz neuhttps://www.i-cem.de/hubfs/Stock%20images/Business%20person%20looking%20at%20maze%20with%20solution%20arrow%20on%20the%20wall%20concept.jpegBusiness person looking at maze with solution arrow on the wall conceptBusiness person looking at maze with solution arrow on the wall concepthttps://www.i-cem.de/hubfs/RUF%20Ranking%20Gesamt%C3%BCbersicht%202024%20RUF.jpgRUF Ranking Gesamtübersicht 2024 RUFRUF Ranking Gesamtübersicht 2024 RUFhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/cx-kompass/contact-center-as-a-service-mit-diesen-tipps-zum-erfolghttps://www.i-cem.de/hubfs/Stock%20images/Businessman%20looking%20at%20road%20with%20maze%20and%20solution%20concept.jpegBusinessman looking at road with maze and solution conceptBusinessman looking at road with maze and solution concepthttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Businessman%20looking%20at%20road%20with%20maze%20and%20solution%20concept-1.jpegBusinessman looking at road with maze and solution concept-1Businessman looking at road with maze and solution concept-1https://www.i-cem.de/hubfs/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitet2024-01-19https://www.i-cem.de/customer-service-summit-2026https://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Dr.%20Jens%20Eckhardt.jpgDr. Jens EckhardtDr. Jens Eckhardthttps://www.i-cem.de/hubfs/Multiethnic%20group%20of%20happy%20business%20people%20working%20together%20in%20office.jpegMultiethnic group of happy business people working together in officeMultiethnic group of happy business people working together in officehttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Thomas%20Cohrs.jpgThomas CohrsThomas Cohrshttps://www.i-cem.de/hubfs/Roland%20Ruf%20(1).pngRoland Ruf (1)Roland Ruf (1)https://www.i-cem.de/hubfs/VIER_Logo_orange%20(RGB)-1.pngVIER_Logo_orange (RGB)-1VIER_Logo_orange (RGB)-1https://www.i-cem.de/hubfs/Andreas%20Weick.jpgAndreas WeickAndreas Weickhttps://www.i-cem.de/hubfs/iStock-923079848%20Kopie-1.jpgiStock-923079848 Kopie-1iStock-923079848 Kopie-1https://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/CCT%20300x300.pngCCT 300x300CCT 300x300https://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Bruno%20Gr%C3%BCnig.jpgBruno GrünigBruno Grünighttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Ralf%20Graf.jpgRalf GrafRalf Grafhttps://www.i-cem.de/hubfs/RUF%20Ranking2025.jpgRUF Ranking2025RUF Ranking2025https://www.i-cem.de/hubfs/CX_Talks.jpgCX_TalksCX_Talkshttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Stefan%20Riesel%20(1).jpgStefan Riesel (1)Stefan Riesel (1)https://www.i-cem.de/hubfs/Peter%20Pirner.jpgPeter PirnerPeter Pirnerhttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/ccv-1.pngccv-1ccv-1https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Benjamin%20Gebauer%20(1).pngBenjamin Gebauer (1)Benjamin Gebauer (1)https://www.i-cem.de/hubfs/Niklas%20Bl%C3%A4sing.jpgNiklas BläsingNiklas Bläsinghttps://www.i-cem.de/hubfs/aircall_logo_default_rgb.svgaircall_logo_default_rgbaircall_logo_default_rgbhttps://www.i-cem.de/hubfs/Logo%20Bucher%20und%20Suter.pngLogo Bucher und SuterLogo Bucher und Suterhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Olaf%20Hansen.pngOlaf HansenOlaf Hansenhttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/L%C3%A9o%20Fang-Tribalat.jpgLéo Fang-TribalatLéo Fang-Tribalathttps://www.i-cem.de/hubfs/Stock%20images/Be%20Prepared%20sign%20with%20sky%20background.jpegBe Prepared sign with sky backgroundBe Prepared sign with sky backgroundhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/gr%C3%BCnzner%20nez.jpggrünzner nezgrünzner nezhttps://www.i-cem.de/hubfs/HubSpot-Logo.svgHubSpot-LogoHubSpot-Logohttps://www.i-cem.de/hubfs/Verint.jpgVerintVerinthttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Alex%20Fischer.jpgAlex FischerAlex Fischerhttps://www.i-cem.de/hubfs/Prof.%20Dr.%20Peter%20Gentsch.jpgProf. Dr. Peter GentschProf. Dr. Peter Gentschhttps://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/ccf_logo.pngccf_logoccf_logohttps://www.i-cem.de/hubfs/Outlook-ti2ic4kt.pngOutlook-ti2ic4ktOutlook-ti2ic4kthttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Daniel%20Homm.jpgDaniel HommDaniel Hommhttps://www.i-cem.de/hubfs/Selin%20Gueven.jpgSelin GuevenSelin Guevenhttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/infinit.cx%20Logo%20green%20RGB.pnginfinit.cx Logo green RGBinfinit.cx Logo green RGBhttps://www.i-cem.de/hubfs/NiCE_Cognigy_black&blue.svgNiCE_Cognigy_black&blueNiCE_Cognigy_black&bluehttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Franz%20Peter%20Altemeier.jpgFranz Peter AltemeierFranz Peter Altemeierhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/New%20Variant%20Creation.pngNew Variant CreationNew Variant Creationhttps://www.i-cem.de/hubfs/Michael%20Kloos.pngMichael KloosMichael Klooshttps://www.i-cem.de/hubfs/crealog.pngcrealogcrealoghttps://www.i-cem.de/hubfs/Stefan%20Schneider.pngStefan SchneiderStefan Schneiderhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/DDV_Logo_300dpi_RGB.jpg.pngDDV_Logo_300dpi_RGB.jpgDDV_Logo_300dpi_RGB.jpghttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Jens%20Leucke.jpgJens LeuckeJens Leuckehttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Stefan%20Gr%C3%BCnzner.jpgStefan GrünznerStefan Grünznerhttps://www.i-cem.de/hubfs/Profilbild%20Katja%20Schlootz%20Kopie.jpegProfilbild Katja Schlootz KopieProfilbild Katja Schlootz Kopiehttps://www.i-cem.de/hubfs/summit-03.pngsummit-03summit-03https://www.i-cem.de/hubfs/Vendor%20Battle%20NUR%20LOGOs.jpgVendor Battle NUR LOGOsVendor Battle NUR LOGOshttps://www.i-cem.de/hubfs/300ppi__servistio_Partnerlogo_ServiceNow_Color.png300ppi__servistio_Partnerlogo_ServiceNow_Color300ppi__servistio_Partnerlogo_ServiceNow_Colorhttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Kai%20Braband%20(1).jpgKai Braband (1)Kai Braband (1)https://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Ulrich%20Hoffmann.jpgUlrich HoffmannUlrich Hoffmannhttps://www.i-cem.de/hubfs/communication%20technology%20mobile%20phone%20high%20tech%20concept.%20Happy%20man%20using%20texting%20on%20smartphone%20social%20media%20application%20icons%20flying%20out%20of%20cellphone%20isolated%20grey%20wall%20background.%204g%20data%20plan.jpegcommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data plancommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data plan2026-09-10https://www.i-cem.de/cx-kompass/warum-customer-experience-stagnierthttps://www.i-cem.de/hubfs/Stock%20images/Closeup%20portrait%20perplexed%20young%20man%20looking%20at%20smart%20phone%20seeing%20bad%20news%20or%20photos%20with%20confused%20emotion%20on%20his%20face%20isolated%20on%20gray%20wall%20background.%20Human%20reaction%2c%20expression.jpegCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expressionCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expressionhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/peter%20pirner_prev_ui.pngpeter pirner_prev_uipeter pirner_prev_ui2026-06-08https://www.i-cem.de/cx-kompass/agentic-ai-im-contact-center-wird-klassische-ccaas-f%C3%BCr-unternehmen-%C3%BCberfl%C3%BCssighttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/Stock%20images/Profile%20of%20concentrated%20young%20software%20developer%20eating%20pizza%20and%20coding%20at%20home.jpegProfile of concentrated young software developer eating pizza and coding at homeProfile of concentrated young software developer eating pizza and coding at home2026-04-13https://www.i-cem.de/event-uebersichthttps://www.i-cem.de/hubfs/Stock%20images/Closeup%20portrait%20young%20annoyed%20angry%20woman%20with%20bad%20attitude%20giving%20talk%20to%20hand%20gesture%20with%20palm%20outward%20isolated%20grey%20wall%20background.%20Negative%20human%20emotion%20face%20expression%20feeling%20body%20language-1.jpegCloseup portrait young annoyed angry woman with bad attitude giving talk to hand gesture with palm outward isolated grey wall background. Negative human emotion face expression feeling body language-1Closeup portrait young annoyed angry woman with bad attitude giving talk to hand gesture with palm outward isolated grey wall background. Negative human emotion face expression feeling body language-1https://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Customer%20Service%20Robots%20Reading%20Recipe%20Book.pngCustomer Service Robots Reading Recipe BookCustomer Service Robots Reading Recipe Bookhttps://www.i-cem.de/hubfs/Stock%20images/Businesswoman%20doing%20conference%20presentation%20in%20meeting%20room-1.jpegBusinesswoman doing conference presentation in meeting room-1Businesswoman doing conference presentation in meeting room-1https://www.i-cem.de/hubfs/Image%20of%20business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place-1.jpegImage of business friends discussing brainstorming and ideas at meeting inside beautiful modern building place-1Image of business friends discussing brainstorming and ideas at meeting inside beautiful modern building place-1https://www.i-cem.de/hubfs/Stock%20images/Green%20background%20DNA%20Helix%20squares%20and%20text.jpegGreen background DNA Helix squares and textGreen background DNA Helix squares and texthttps://www.i-cem.de/hubfs/iStock-923079848%20Kopie%202.jpgiStock-923079848 Kopie 2iStock-923079848 Kopie 2https://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/iStock-1330354813%20Kopie%204.jpgiStock-1330354813 Kopie 4iStock-1330354813 Kopie 4https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/colorful%20and%20vivid%20stage%20spotlight%20on%20stage%20background.jpegcolorful and vivid stage spotlight on stage backgroundcolorful and vivid stage spotlight on stage backgroundhttps://www.i-cem.de/hubfs/Stock%20images/Customer%20service%20operator%20talking%20on%20the%20phone-1.jpegCustomer service operator talking on the phone-1Customer service operator talking on the phone-12026-10-13always0.9https://www.i-cem.de/cx-kompass/was-macht-ein-customer-experience-managerhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Happy%20manager%20standing%20with%20his%20arms%20crossed.jpegHappy manager standing with his arms crossedHappy manager standing with his arms crossedhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-07-23https://www.i-cem.de/cx-kompass/erfolgsfaktor-leadership-auf-augenh%C3%B6hehttps://www.i-cem.de/hubfs/Young%20businesswoman%20giving%20a%20presentation%20while%20her%20colleagues%20are%20listening%20to%20her.jpegYoung businesswoman giving a presentation while her colleagues are listening to herYoung businesswoman giving a presentation while her colleagues are listening to herhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Anika-Webseite.pngAnika-WebseiteAnika-Webseite2023-07-21https://www.i-cem.de/cx-kompass/das-drei-ebenen-modell-f%C3%BCr-customer-insightshttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/3%20Ebenen.jpg3 Ebenen3 Ebenenhttps://www.i-cem.de/hubfs/image-png-1.pngimage-png-1image-png-1https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_klein2024-06-02https://www.i-cem.de/wer-ruft-denn-da-anhttps://www.i-cem.de/hubfs/Wer%20ruft%20denn%20da%20an%20-%20Titelbild.jpgWer ruft denn da an - TitelbildWer ruft denn da an - Titelbildhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/Blog%20Background%20CX-Talks%20plain.jpgBlog Background CX-Talks plainBlog Background CX-Talks plain2026-06-10https://www.i-cem.de/cx-kompass/welche-rolle-spielen-virtuelle-events-im-b2b-sales-cyclehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/Stock%20images/Business%20team%20having%20video%20conference%20in%20the%20conference%20room.jpegBusiness team having video conference in the conference roomBusiness team having video conference in the conference room2026-01-26https://www.i-cem.de/cx-kompass/customer-communications-mapping-optimierung-der-kundenkommunikationhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Customer%20Journey%20Mapping.jpegCustomer Journey MappingCustomer Journey Mappinghttps://www.i-cem.de/hubfs/Matthias%20Dehn%20-%20IBP.jpegMatthias Dehn - IBPMatthias Dehn - IBPhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/cx-kompass/trend-studie-contact-center-2025/2026-entwicklungen-im-kundenservicehttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/CC%20Trendstudie_2022_%201920x1080.jpgCC Trendstudie_2022_ 1920x1080CC Trendstudie_2022_ 1920x10802026-01-27https://www.i-cem.de/cx-kompass/white-hat-ki-agenten-customer-experience-sicher-gestaltenhttps://www.i-cem.de/hubfs/Stock%20images/Be%20Prepared%20sign%20with%20sky%20background.jpegBe Prepared sign with sky backgroundBe Prepared sign with sky backgroundhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/KI%20Agents%20In%20White%20Hats.pngKI Agents In White HatsKI Agents In White Hatshttps://www.i-cem.de/hubfs/Stefan%20Kolle%20(2)-1.jpgStefan Kolle (2)-1Stefan Kolle (2)-1https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Successful%20confident%20businessmen%20standing%20in%20line.%20Progress%20in%20career.jpegSuccessful confident businessmen standing in line. Progress in careerSuccessful confident businessmen standing in line. Progress in careerhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/New%20Variant%20Creation.pngNew Variant CreationNew Variant Creation2026-09-24https://www.i-cem.de/cx-kompass/rcs-die-zukunft-der-sms-kommunikationhttps://www.i-cem.de/hubfs/Stock%20images/Smartphone%20with%20finance%20and%20market%20icons%20and%20symbols%20concept.jpegSmartphone with finance and market icons and symbols conceptSmartphone with finance and market icons and symbols concepthttps://www.i-cem.de/hubfs/Stock%20images/Shopping%20woman%20sending%20a%20text%20message%20on%20her%20cell%20phone.jpegShopping woman sending a text message on her cell phoneShopping woman sending a text message on her cell phonehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Pretty%20young%20woman%20making%20a%20decision%20with%20arrows%20and%20question%20mark%20above%20her%20head.jpegPretty young woman making a decision with arrows and question mark above her headPretty young woman making a decision with arrows and question mark above her headhttps://www.i-cem.de/hubfs/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject materialhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2025-02-10https://www.i-cem.de/cx-kompass/nps-weitergedacht-wie-emotionale-kennzahlen-cx-analysen-verbessernhttps://www.i-cem.de/hubfs/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/susanne%20leere%20episode.jpgsusanne leere episodesusanne leere episodehttps://www.i-cem.de/hubfs/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/susanne%20Ogorman%20quadratisch.jpgsusanne Ogorman quadratischsusanne Ogorman quadratischhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/customer-service-week/11https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/benjamin%20gebauer.jpgbenjamin gebauerbenjamin gebauerhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/ingo-brod.1024x1024.jpgingo-brod.1024x1024ingo-brod.1024x1024https://www.i-cem.de/hubfs/og_novomind_Logo_1800_1080.pngog_novomind_Logo_1800_1080og_novomind_Logo_1800_1080https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Bild%20Marc%20Ohlmann.jpgBild Marc OhlmannBild Marc Ohlmannhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Markus%20Lill.jpegMarkus LillMarkus Lillhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Roland-Ruf%20RUF%20Beratung.pngRoland-Ruf RUF BeratungRoland-Ruf RUF Beratunghttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Sascha.jpgSaschaSaschahttps://www.i-cem.de/hubfs/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/James%20Parsons.jpegJames ParsonsJames Parsonshttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Julia%20Lehmann.jpegJulia LehmannJulia Lehmannhttps://www.i-cem.de/hubfs/Stefan-Riesel_CreaLog_neu.jpgStefan-Riesel_CreaLog_neuStefan-Riesel_CreaLog_neuhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/FO%20Ralf%20M%C3%BChlenh%C3%B6ver%20Pro%20VIER%202022%20s.jpegFO Ralf Mühlenhöver Pro VIER 2022 sFO Ralf Mühlenhöver Pro VIER 2022 shttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Markus%20Gr%C3%A4%C3%9Fler.jpegMarkus GräßlerMarkus Gräßlerhttps://www.i-cem.de/hubfs/Profilbild_Dario%20Remmler.jpgProfilbild_Dario RemmlerProfilbild_Dario Remmlerhttps://www.i-cem.de/hubfs/business%20customer%20support%20team%20in%20an%20office%20with%20headsets.jpegbusiness customer support team in an office with headsetsbusiness customer support team in an office with headsetshttps://www.i-cem.de/hubfs/VIER-1.pngVIER-1VIER-1https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Ben%20Ellermann.jpegBen EllermannBen Ellermannhttps://www.i-cem.de/hubfs/deliberate_regular_rgb_300dpi%5B41%5D-1.jpgdeliberate_regular_rgb_300dpi[41]-1deliberate_regular_rgb_300dpi[41]-1https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://www.i-cem.de/hubfs/paulus%20logo.pngpaulus logopaulus logohttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Silvana%20Buljan%20II.jpgSilvana Buljan IISilvana Buljan IIhttps://www.i-cem.de/hubfs/infinit%20logo.pnginfinit logoinfinit logohttps://www.i-cem.de/hubfs/koreai%20logo.pngkoreai logokoreai logohttps://www.i-cem.de/hubfs/TT_Logo%20gro%C3%9F.pngTT_Logo großTT_Logo groß2024-05-20https://www.i-cem.de/cx-kompass/so-personalisieren-sie-kundenbeziehungen-in-der-digitalen-welthttps://www.i-cem.de/hubfs/Blogartikel%20Kai%20riedel%20.jpgBlogartikel Kai riedel Blogartikel Kai riedel https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Value%20irretent%20matrix.pngValue irretent matrixValue irretent matrixhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://www.i-cem.de/hubfs/Kundenbed%C3%BCrfnisspyramide.pngKundenbedürfnisspyramideKundenbedürfnisspyramide2026-06-19https://www.i-cem.de/wie-optimiere-ich-die-customer-touchpointshttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Customer%20Journey%20Mapping.jpegCustomer Journey MappingCustomer Journey Mappinghttps://www.i-cem.de/hubfs/Stock%20images/road%20by%20the%20sea%20in%20sunrise%20time%2c%20%20Lofoten%20island%2c%20Norway.jpegroad by the sea in sunrise time, Lofoten island, Norwayroad by the sea in sunrise time, Lofoten island, Norwayhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Double%20exposure%20of%20businessman%20hand%20points%20human%20resources%2c%20CRM%20and%20social%20media%20as%20concept.jpegDouble exposure of businessman hand points human resources, CRM and social media as conceptDouble exposure of businessman hand points human resources, CRM and social media as concepthttps://www.i-cem.de/hubfs/Stock%20images/Empty%20asphalt%20road%20and%20sun%20rising%20at%20skyline.jpegEmpty asphalt road and sun rising at skylineEmpty asphalt road and sun rising at skyline2026-05-16https://www.i-cem.de/cx-kompass/cx-kompass-der-bloghttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Right%20direction%20of%20your%20business.%20Collage-1.jpegRight direction of your business. Collage-1Right direction of your business. Collage-1https://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/Right%20direction%20of%20your%20business.%20Collage.jpegRight direction of your business. CollageRight direction of your business. Collagehttps://www.i-cem.de/hubfs/Stock%20images/Pretty%20young%20woman%20making%20a%20decision%20with%20arrows%20and%20question%20mark%20above%20her%20head.jpegPretty young woman making a decision with arrows and question mark above her headPretty young woman making a decision with arrows and question mark above her head2024-07-06https://www.i-cem.de/health-check-customer-servicehttps://www.i-cem.de/hubfs/HSS.pngHSSHSShttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Ruf%20Health%20Check.pngRuf Health CheckRuf Health Checkhttps://www.i-cem.de/hubfs/HSE.pngHSEHSEhttps://www.i-cem.de/hubfs/HSM.pngHSMHSMhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-04-21https://www.i-cem.de/cx-kompass/ki-im-kundenservice-chancen-und-herausforderungenhttps://www.i-cem.de/hubfs/Stock%20images/Smiling%20casual%20young%20man%20with%20headset%20using%20computer%20in%20a%20bright%20office-1.jpegSmiling casual young man with headset using computer in a bright office-1Smiling casual young man with headset using computer in a bright office-1https://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2025-08-25https://www.i-cem.de/karrierehttps://www.i-cem.de/hubfs/crealog_standard_RGB_300px.pngcrealog_standard_RGB_300pxcrealog_standard_RGB_300pxhttps://www.i-cem.de/hubfs/nuance%20300.pngnuance 300nuance 300https://www.i-cem.de/hubfs/novomind%20300x300.pngnovomind 300x300novomind 300x300https://www.i-cem.de/hubfs/Successful%20smiling%20young%20male%20job%20applicant%20holding%20a%20blue%20file%20with%20his%20curriculum%20vitae%20posing%20in%20front%20of%20his%20new%20work%20colleagues%20or%20business%20team.jpegSuccessful smiling young male job applicant holding a blue file with his curriculum vitae posing in front of his new work colleagues or business teamSuccessful smiling young male job applicant holding a blue file with his curriculum vitae posing in front of his new work colleagues or business teamhttps://www.i-cem.de/hubfs/Teleperformance%20w%20300x300.pngTeleperformance w 300x300Teleperformance w 300x300https://www.i-cem.de/hubfs/vier-logo-300%5B88%5D.pngvier-logo-300[88]vier-logo-300[88]https://www.i-cem.de/hubfs/OD%20Marke%20ohne%20Claim%20300%20dpi.jpgOD Marke ohne Claim 300 dpiOD Marke ohne Claim 300 dpihttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Sikom%20Logo_300x300px_wei%C3%9Fer%20Hintergrund.pngSikom Logo_300x300px_weißer HintergrundSikom Logo_300x300px_weißer Hintergrundhttps://www.i-cem.de/hubfs/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://www.i-cem.de/hubfs/Damovo%20logo%20300x300.jpgDamovo logo 300x300Damovo logo 300x300https://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/infinit%20horizontal%20green%202019%20B300%20square%20white%20BG.jpginfinit horizontal green 2019 B300 square white BGinfinit horizontal green 2019 B300 square white BGhttps://www.i-cem.de/hubfs/freshworks-logo-300x300.jpgfreshworks-logo-300x300freshworks-logo-300x300https://www.i-cem.de/hubfs/deliberate_regular_rgb_300dpi%5B41%5D-1.jpgdeliberate_regular_rgb_300dpi[41]-1deliberate_regular_rgb_300dpi[41]-1https://www.i-cem.de/hubfs/Verint%20300x300.pngVerint 300x300Verint 300x3002023-03-05https://www.i-cem.de/cx-kompass/worin-besteht-der-unterschied-zwischen-multichanel-und-omnichannelhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/Stock%20images/happy%20young%20couple%20with%20bags%20in%20shopping%20centre%20mall.jpeghappy young couple with bags in shopping centre mallhappy young couple with bags in shopping centre mallhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/cx-kompass/ruf-ranking-verstehen-contact-center-plattformen-2026https://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/2026%20Ruf%20Ranking.jpeg2026 Ruf Ranking2026 Ruf Rankinghttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-06-10https://www.i-cem.de/cx-kompass/microsoft-teams-im-contact-centerhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Foto%20Udo%20Sch%C3%B6nemann_1024x1024.jpgFoto Udo Schönemann_1024x1024Foto Udo Schönemann_1024x1024https://www.i-cem.de/hubfs/AI-Generated%20Media/Images/An%20image%20of%20Microsoft%20Teams%20being%20used%20in%20a%20contact%20center%2c%20with%20various%20communication%20channels%20integrated%20for%20improved%20collaboration%20and%20efficiency-2.jpegAn image of Microsoft Teams being used in a contact center, with various communication channels integrated for improved collaboration and efficiency-2An image of Microsoft Teams being used in a contact center, with various communication channels integrated for improved collaboration and efficiency-22024-07-18https://www.i-cem.de/cx-kompass/mitarbeiterinnen-besser-in-ver%C3%A4nderungsprozesse-einbeziehenhttps://www.i-cem.de/hubfs/Blogbeitrag%20Kai.jpgBlogbeitrag KaiBlogbeitrag Kaihttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_klein2025-02-04https://www.i-cem.de/masterclass-f%C3%BChrungsst%C3%A4rke-und-innovation-im-customer-servicehttps://www.i-cem.de/hubfs/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://www.i-cem.de/hubfs/Focused%20classmates%20studying%20together%20and%20using%20laptop%20in%20library.jpegFocused classmates studying together and using laptop in libraryFocused classmates studying together and using laptop in libraryhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Stock%20images/Businesswoman%20doing%20conference%20presentation%20in%20meeting%20room.jpegBusinesswoman doing conference presentation in meeting roomBusinesswoman doing conference presentation in meeting roomhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/anika%20rot.jpganika rotanika rot2026-08-25https://www.i-cem.de/digitales-lernenhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Frank%20800x459%20Portrait.jpgFrank 800x459 PortraitFrank 800x459 Portraithttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Bildschirm%C2%ADfoto%202023-01-03%20um%2013.22.49.pngBildschirm­foto 2023-01-03 um 13.22.49Bildschirm­foto 2023-01-03 um 13.22.49https://www.i-cem.de/hubfs/Titel%20Whitepaper%20Dezember%202022%5B74%5D.jpgTitel Whitepaper Dezember 2022[74]Titel Whitepaper Dezember 2022[74]https://www.i-cem.de/hubfs/School%20boys%20with%20teacher%20in%20chemistry%20class.jpegSchool boys with teacher in chemistry classSchool boys with teacher in chemistry classhttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North sea2025-12-28https://www.i-cem.de/cx-kompass/was-agentic-ai-mit-customer-service-organisationen-machthttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Customer%20Service%20Robots%20Reading%20Recipe%20Book.pngCustomer Service Robots Reading Recipe BookCustomer Service Robots Reading Recipe Bookhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Humans%20And%20Robots%20In%20Futuristic%20Call%20Center.pngHumans And Robots In Futuristic Call CenterHumans And Robots In Futuristic Call Centerhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/KI%20Agents%20In%20White%20Hats.pngKI Agents In White HatsKI Agents In White Hatshttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Four%20Musketeers%20from%20the%20Novel.pngFour Musketeers from the NovelFour Musketeers from the Novel2026-10-01https://www.i-cem.de/cx-kompass/agentic-ai-im-kundenservice-vom-pilot-zum-operating-modelhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/Stock%20images/businessman%20hand%20working%20with%20new%20modern%20computer%20and%20business%20strategy%20as%20concept-4.jpegbusinessman hand working with new modern computer and business strategy as concept-4businessman hand working with new modern computer and business strategy as concept-4https://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Stefan%20Gr%C3%BCnzner.jpgStefan GrünznerStefan Grünzner2026-06-22https://www.i-cem.de/cx-magazin-2024https://www.i-cem.de/hubfs/Bildschirm%C2%ADfoto%202024-01-08%20um%2018.05.31-2.pngBildschirm­foto 2024-01-08 um 18.05.31-2Bildschirm­foto 2024-01-08 um 18.05.31-2https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Bildschirm%C2%ADfoto%202024-01-08%20um%2018.05.31-1.pngBildschirm­foto 2024-01-08 um 18.05.31-1Bildschirm­foto 2024-01-08 um 18.05.31-12024-02-26https://www.i-cem.de/cx-kompass/sch%C3%B6ner-scheitern-die-ganze-wahrheit-%C3%BCber-omnichannel-managementhttps://www.i-cem.de/hubfs/Stock%20images/Grand%20Canal%20and%20Basilica%20Santa%20Maria%20della%20Salute%2c%20Venice%2c%20Italy%20and%20sunny%20day-1.jpegGrand Canal and Basilica Santa Maria della Salute, Venice, Italy and sunny day-1Grand Canal and Basilica Santa Maria della Salute, Venice, Italy and sunny day-1https://www.i-cem.de/hubfs/Stock%20images/Grand%20Canal%20and%20Basilica%20Santa%20Maria%20della%20Salute%2c%20Venice%2c%20Italy%20and%20sunny%20day.jpegGrand Canal and Basilica Santa Maria della Salute, Venice, Italy and sunny dayGrand Canal and Basilica Santa Maria della Salute, Venice, Italy and sunny dayhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2023-11-29https://www.i-cem.de/customer-service-weekhttps://www.i-cem.de/hubfs/Paulus%20result.pngPaulus resultPaulus resulthttps://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(21).jpgDesign ohne Titel (21)Design ohne Titel (21)https://www.i-cem.de/hubfs/Objektkultur%20Logo.svgObjektkultur LogoObjektkultur Logohttps://www.i-cem.de/hubfs/Patrica%20Hyland.jpegPatrica HylandPatrica Hylandhttps://www.i-cem.de/hubfs/vier.jpgviervierhttps://www.i-cem.de/hubfs/Mike%20Ullrich%20Objektkultur.jpgMike Ullrich ObjektkulturMike Ullrich Objektkulturhttps://www.i-cem.de/hubfs/Logo%20Samhammer.pngLogo SamhammerLogo Samhammerhttps://www.i-cem.de/hubfs/Bildschirmfoto%202025-12-03%20um%2016.38.08.pngBildschirmfoto 2025-12-03 um 16.38.08Bildschirmfoto 2025-12-03 um 16.38.08https://www.i-cem.de/hubfs/Odonovan.pngOdonovanOdonovanhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Frank%20Sinde%20.jpgFrank Sinde Frank Sinde https://www.i-cem.de/hubfs/Teletrain.pngTeletrainTeletrainhttps://www.i-cem.de/hubfs/Thomas%20Hellerich-1.pngThomas Hellerich-1Thomas Hellerich-1https://www.i-cem.de/hubfs/novomind.pngnovomindnovomindhttps://www.i-cem.de/hubfs/infinit.cx%20Logo%20green%20RGB.pnginfinit.cx Logo green RGBinfinit.cx Logo green RGBhttps://www.i-cem.de/hubfs/GMT_Logo_TP_Infinity_NoTag_Feb24.pngGMT_Logo_TP_Infinity_NoTag_Feb24GMT_Logo_TP_Infinity_NoTag_Feb24https://www.i-cem.de/hubfs/crealog.pngcrealogcrealoghttps://www.i-cem.de/hubfs/PauckPartners.pngPauckPartnersPauckPartnershttps://www.i-cem.de/hubfs/tecRacer_Logo_orange.pngtecRacer_Logo_orangetecRacer_Logo_orangehttps://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(22).jpgDesign ohne Titel (22)Design ohne Titel (22)https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Master%20Damovo%20Logo%20CMYK-2.pngMaster Damovo Logo CMYK-2Master Damovo Logo CMYK-2https://www.i-cem.de/hubfs/Ruf.pngRufRufhttps://www.i-cem.de/hubfs/Alexander%20Fischer.jpgAlexander FischerAlexander Fischerhttps://www.i-cem.de/hubfs/Marc%20Ohlmann-1.jpgMarc Ohlmann-1Marc Ohlmann-12026-10-13https://www.i-cem.de/cx-in-actionhttps://www.i-cem.de/hubfs/CX_Talks.jpgCX_TalksCX_Talkshttps://www.i-cem.de/hubfs/Stefan%20Kolle%20(2)-1.jpgStefan Kolle (2)-1Stefan Kolle (2)-1https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/susanne%20Ogorman%20quadratisch.jpgsusanne Ogorman quadratischsusanne Ogorman quadratischhttps://www.i-cem.de/hubfs/Peter%20Pirner.jpgPeter PirnerPeter Pirnerhttps://www.i-cem.de/hubfs/CX%20Praxistag.jpgCX PraxistagCX Praxistaghttps://www.i-cem.de/hubfs/Aerial%20View%20of%20Young%20Business%20Friends%20Discussing%20the%20Project%20at%20the%20Worktable..jpegAerial View of Young Business Friends Discussing the Project at the Worktable.Aerial View of Young Business Friends Discussing the Project at the Worktable.https://www.i-cem.de/hubfs/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://www.i-cem.de/hubfs/cx_community_dklblau.pngcx_community_dklblaucx_community_dklblauhttps://www.i-cem.de/hubfs/Michael%20Paulus.jpgMichael PaulusMichael Paulushttps://www.i-cem.de/hubfs/Stock%20images/Group%20of%20young%20people%20in%20business%20meeting-3.jpegGroup of young people in business meeting-3Group of young people in business meeting-3https://www.i-cem.de/hubfs/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultant2026-10-22https://www.i-cem.de/cx-kompass/die-cx-landschaft-im-sommer-2025-anbieter%C3%BCbersicht-f%C3%BCr-contact-center-customer-servicehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://www.i-cem.de/hubfs/Bildschirmfoto%202025-04-26%20um%2009.16.16.pngBildschirmfoto 2025-04-26 um 09.16.16Bildschirmfoto 2025-04-26 um 09.16.16https://www.i-cem.de/hubfs/AI-Generated%20Media/Images/CX%20and%20Customer%20Service%20vendors%20Landscape%20show%20a%20crowded%20Conatct%20center%20with%20serval%20screens-1.jpegCX and Customer Service vendors Landscape show a crowded Conatct center with serval screens-1CX and Customer Service vendors Landscape show a crowded Conatct center with serval screens-12025-06-02https://www.i-cem.de/cx-kompass/warum-customer-experience-ohne-vertrauen-scheitert-ein-leadership-perspektivwechselhttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Anika-Webseite.pngAnika-WebseiteAnika-Webseitehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the office2026-07-17https://www.i-cem.de/masterclass-chatgpt-cohttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Gentsch_Peter_Portrait.jpgGentsch_Peter_PortraitGentsch_Peter_Portraithttps://www.i-cem.de/hubfs/Modern%20notebook%20computer%20with%20future%20technology%20media%20symbols.jpegModern notebook computer with future technology media symbolsModern notebook computer with future technology media symbolshttps://www.i-cem.de/hubfs/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Carsten%20Ulbricht.jpegCarsten UlbrichtCarsten Ulbrichthttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Buch%20Uli.pngBuch UliBuch Uli2023-08-10https://www.i-cem.de/cx-kompass/eu-ai-act-kundenservicehttps://www.i-cem.de/hubfs/Stock%20images/Pretty%20young%20lady%20taking%20a%20decision%20with%20scale%20above%20her%20head.jpegPretty young lady taking a decision with scale above her headPretty young lady taking a decision with scale above her headhttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-06-07https://www.i-cem.de/anbieter%C3%BCbersicht-ccaas-technologienhttps://www.i-cem.de/hubfs/Anbieter%C3%BCbersicht%20CCaaS%20Technologien.pngAnbieterübersicht CCaaS TechnologienAnbieterübersicht CCaaS Technologienhttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-06-07https://www.i-cem.de/cx-kompass/-aber-hauptsache-irgendwas-mit-kihttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Female%20finger%20touching%20a%20beam%20of%20light%20surrounded%20by%20blue%20and%20green%20data%20and%20charts-1.jpegFemale finger touching a beam of light surrounded by blue and green data and charts-1Female finger touching a beam of light surrounded by blue and green data and charts-1https://www.i-cem.de/hubfs/Female%20finger%20touching%20a%20beam%20of%20light%20surrounded%20by%20blue%20and%20green%20data%20and%20charts.jpegFemale finger touching a beam of light surrounded by blue and green data and chartsFemale finger touching a beam of light surrounded by blue and green data and chartshttps://www.i-cem.de/hubfs/Ralf%20M%C3%BChlenh%C3%B6ver.jpgRalf MühlenhöverRalf Mühlenhöver2023-09-18https://www.i-cem.de/contact-center-summit-2025https://www.i-cem.de/hubfs/infinitcx-1.jpginfinitcx-1infinitcx-1https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Alex%20Fischer.jpgAlex FischerAlex Fischerhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Ralf%20M%C3%BChlenh%C3%B6ver.pngRalf MühlenhöverRalf Mühlenhöverhttps://www.i-cem.de/hubfs/Stefan%20Kolle%20(2)-1.jpgStefan Kolle (2)-1Stefan Kolle (2)-1https://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/ccf_logo.pngccf_logoccf_logohttps://www.i-cem.de/hubfs/Peter%20Santowitsch.jpgPeter SantowitschPeter Santowitschhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Doreen%20Krause.jpgDoreen KrauseDoreen Krausehttps://www.i-cem.de/hubfs/Niklas%20Bl%C3%A4sing.jpgNiklas BläsingNiklas Bläsinghttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Manfred%20Stockmann.jpgManfred StockmannManfred Stockmannhttps://www.i-cem.de/hubfs/cognigy%20300x300%202.pngcognigy 300x300 2cognigy 300x300 2https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Claudia%20Ha%C3%9F.pngClaudia HaßClaudia Haßhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Dr.%20Christian%20Stallkamp%20(1).jpgDr. Christian Stallkamp (1)Dr. Christian Stallkamp (1)https://www.i-cem.de/hubfs/vier.jpgviervierhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Claudia%20Ha%C3%9F.jpgClaudia HaßClaudia Haßhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Andras%20Kovacs.jpgAndras KovacsAndras Kovacshttps://www.i-cem.de/hubfs/Matthias%20Riveiro.pngMatthias RiveiroMatthias Riveirohttps://www.i-cem.de/hubfs/Sandra%20Zemke.jpgSandra ZemkeSandra Zemkehttps://www.i-cem.de/hubfs/Verint.jpgVerintVerinthttps://www.i-cem.de/hubfs/Prof.%20Dr.%20Peter%20Gentsch.pngProf. Dr. Peter GentschProf. Dr. Peter Gentschhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Anna%20Schwegmann.pngAnna SchwegmannAnna Schwegmannhttps://www.i-cem.de/hubfs/Svenja%20Kinzel%20(2).jpgSvenja Kinzel (2)Svenja Kinzel (2)https://www.i-cem.de/hubfs/crealog.jpgcrealogcrealoghttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Annika%20Tannebaum-1.jpgAnnika Tannebaum-1Annika Tannebaum-1https://www.i-cem.de/hubfs/Stefan%20Schneider.jpgStefan SchneiderStefan Schneiderhttps://www.i-cem.de/hubfs/Matthias%20Riveiro.jpgMatthias RiveiroMatthias Riveirohttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Daniel%20Homm.jpgDaniel HommDaniel Hommhttps://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/ccv.pngccvccvhttps://www.i-cem.de/hubfs/Sebastian%20Glock-1.jpgSebastian Glock-1Sebastian Glock-1https://www.i-cem.de/hubfs/CCT.jpgCCTCCThttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Claus%20Carnein-1.jpgClaus Carnein-1Claus Carnein-1https://www.i-cem.de/hubfs/muuuh%20next.jpgmuuuh nextmuuuh nexthttps://www.i-cem.de/hubfs/Prof.%20Dr.%20Peter%20Gentsch.jpgProf. Dr. Peter GentschProf. Dr. Peter Gentschhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Anne%20Schilling.jpgAnne SchillingAnne Schillinghttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn-1.jpgHarald Henn-1Harald Henn-1https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Bettina%20Pauck.pngBettina PauckBettina Pauckhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Annika%20Tannebaum%20(1).pngAnnika Tannebaum (1)Annika Tannebaum (1)https://www.i-cem.de/hubfs/Olaf%20Hansen.jpgOlaf HansenOlaf Hansenhttps://www.i-cem.de/hubfs/Stock%20images/Group%20of%20young%20people%20in%20business%20meeting.jpegGroup of young people in business meetingGroup of young people in business meetinghttps://www.i-cem.de/hubfs/summit-04.pngsummit-04summit-04https://www.i-cem.de/hubfs/Michael%20Kloos-1.jpgMichael Kloos-1Michael Kloos-1https://www.i-cem.de/hubfs/iStock-1330354813%20Kopie%204.jpgiStock-1330354813 Kopie 4iStock-1330354813 Kopie 4https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Bettina%20Pauck-2.jpgBettina Pauck-2Bettina Pauck-2https://www.i-cem.de/hubfs/Ralf%20M%C3%BChlenh%C3%B6ver-1.jpgRalf Mühlenhöver-1Ralf Mühlenhöver-12025-10-19https://www.i-cem.de/cx-kompass/nimm-2-kundenwert-und-wert-f%C3%BCr-den-kunden-im-cxhttps://www.i-cem.de/hubfs/Business%20man%20taking%20a%20decision%20while%20standing%20in%20front%20of%20two%20grungy%20arrows%20on%20wall%20concept.jpegBusiness man taking a decision while standing in front of two grungy arrows on wall conceptBusiness man taking a decision while standing in front of two grungy arrows on wall concepthttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://www.i-cem.de/hubfs/HH%20nmm%202.jpegHH nmm 2HH nmm 22022-11-22https://www.i-cem.de/muuuh-voice-studie-2025https://www.i-cem.de/hubfs/i-CEM%20Webinar%20Voice%20Studie_Header.pngi-CEM Webinar Voice Studie_Headeri-CEM Webinar Voice Studie_Headerhttps://www.i-cem.de/hubfs/Ank%C3%BCndigung_Voice-Studie%20Kopie-1.jpgAnkündigung_Voice-Studie Kopie-1Ankündigung_Voice-Studie Kopie-1https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Ben%20Ellermann.pngBen EllermannBen Ellermannhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Leon%20Gillhaus.jpegLeon GillhausLeon Gillhaus2025-04-16https://www.i-cem.de/digital-workforcehttps://www.i-cem.de/hubfs/Downloads/CX%20Magazin%202025.pngCX Magazin 2025CX Magazin 2025https://www.i-cem.de/hubfs/Stock%20images/Businessman%20hand%20using%20mobile%20phone%20with%20digital%20layer%20effect%20as%20business%20strategy%20concept.jpegBusinessman hand using mobile phone with digital layer effect as business strategy conceptBusinessman hand using mobile phone with digital layer effect as business strategy concepthttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Digital%20Workforce%20Playbook.pngDigital Workforce PlaybookDigital Workforce Playbook2025-12-10https://www.i-cem.de/cx-kompass/verbesserung-der-kundenerfahrung-durch-gespr%C3%A4chsautomatisierunghttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://www.i-cem.de/hubfs/Stock%20images/Happy%20handsome%20young%20man%20with%20beard%20talking%20on%20mobile%20phone%20standing%20over%20chalkboard%20background%20with%20blank%20speech%20bubble.jpegHappy handsome young man with beard talking on mobile phone standing over chalkboard background with blank speech bubbleHappy handsome young man with beard talking on mobile phone standing over chalkboard background with blank speech bubblehttps://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://www.i-cem.de/hubfs/Stock%20images/Closeup%20of%20young%20man%20in%20glasses%20with%20beard%20making%20blueprints%20on%20computer.jpegCloseup of young man in glasses with beard making blueprints on computerCloseup of young man in glasses with beard making blueprints on computerhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject material2024-03-22https://www.i-cem.de/customer-service-summithttps://www.i-cem.de/hubfs/summit-03.pngsummit-03summit-03https://www.i-cem.de/hubfs/AI-Generated%20Media/Images/New%20Variant%20Creation.pngNew Variant CreationNew Variant Creationhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Benjamin%20Gebauer%20(1).pngBenjamin Gebauer (1)Benjamin Gebauer (1)https://www.i-cem.de/hubfs/RUF%20Ranking2025.jpgRUF Ranking2025RUF Ranking2025https://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Ulrich%20Hoffmann.jpgUlrich HoffmannUlrich Hoffmannhttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Stefan%20Gr%C3%BCnzner.jpgStefan GrünznerStefan Grünznerhttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Bruno%20Gr%C3%BCnig.jpgBruno GrünigBruno Grünighttps://www.i-cem.de/hubfs/CX_Talks.jpgCX_TalksCX_Talkshttps://www.i-cem.de/hubfs/Niklas%20Bl%C3%A4sing.jpgNiklas BläsingNiklas Bläsinghttps://www.i-cem.de/hubfs/communication%20technology%20mobile%20phone%20high%20tech%20concept.%20Happy%20man%20using%20texting%20on%20smartphone%20social%20media%20application%20icons%20flying%20out%20of%20cellphone%20isolated%20grey%20wall%20background.%204g%20data%20plan.jpegcommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data plancommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data planhttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Franz%20Peter%20Altemeier.jpgFranz Peter AltemeierFranz Peter Altemeierhttps://www.i-cem.de/hubfs/Prof.%20Dr.%20Peter%20Gentsch.jpgProf. Dr. Peter GentschProf. Dr. Peter Gentschhttps://www.i-cem.de/hubfs/Vendor%20Battle%20NUR%20LOGOs.jpgVendor Battle NUR LOGOsVendor Battle NUR LOGOshttps://www.i-cem.de/hubfs/300ppi__servistio_Partnerlogo_ServiceNow_Color.png300ppi__servistio_Partnerlogo_ServiceNow_Color300ppi__servistio_Partnerlogo_ServiceNow_Colorhttps://www.i-cem.de/hubfs/Roland%20Ruf%20(1).pngRoland Ruf (1)Roland Ruf (1)https://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/ccv-1.pngccv-1ccv-1https://www.i-cem.de/hubfs/Andreas%20Weick.jpgAndreas WeickAndreas Weickhttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Dr.%20Jens%20Eckhardt.jpgDr. Jens EckhardtDr. Jens Eckhardthttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/gr%C3%BCnzner%20nez.jpggrünzner nezgrünzner nezhttps://www.i-cem.de/hubfs/HubSpot-Logo.svgHubSpot-LogoHubSpot-Logohttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Stefan%20Riesel%20(1).jpgStefan Riesel (1)Stefan Riesel (1)https://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/Outlook-ti2ic4kt.pngOutlook-ti2ic4ktOutlook-ti2ic4kthttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Jens%20Leucke.jpgJens LeuckeJens Leuckehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Alex%20Fischer.jpgAlex FischerAlex Fischerhttps://www.i-cem.de/hubfs/Selin%20Gueven.jpgSelin GuevenSelin Guevenhttps://www.i-cem.de/hubfs/Michael%20Kloos.pngMichael KloosMichael Klooshttps://www.i-cem.de/hubfs/iStock-923079848%20Kopie-1.jpgiStock-923079848 Kopie-1iStock-923079848 Kopie-1https://www.i-cem.de/hubfs/aircall_logo_default_rgb.svgaircall_logo_default_rgbaircall_logo_default_rgbhttps://www.i-cem.de/hubfs/infinit.cx%20Logo%20green%20RGB.pnginfinit.cx Logo green RGBinfinit.cx Logo green RGBhttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/L%C3%A9o%20Fang-Tribalat.jpgLéo Fang-TribalatLéo Fang-Tribalathttps://www.i-cem.de/hubfs/Logo%20Bucher%20und%20Suter.pngLogo Bucher und SuterLogo Bucher und Suterhttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Kai%20Braband%20(1).jpgKai Braband (1)Kai Braband (1)https://www.i-cem.de/hubfs/Stock%20images/Be%20Prepared%20sign%20with%20sky%20background.jpegBe Prepared sign with sky backgroundBe Prepared sign with sky backgroundhttps://www.i-cem.de/hubfs/Profilbild%20Katja%20Schlootz%20Kopie.jpegProfilbild Katja Schlootz KopieProfilbild Katja Schlootz Kopiehttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Ralf%20Graf.jpgRalf GrafRalf Grafhttps://www.i-cem.de/hubfs/Multiethnic%20group%20of%20happy%20business%20people%20working%20together%20in%20office.jpegMultiethnic group of happy business people working together in officeMultiethnic group of happy business people working together in officehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Olaf%20Hansen.pngOlaf HansenOlaf Hansenhttps://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/ccf_logo.pngccf_logoccf_logohttps://www.i-cem.de/hubfs/Peter%20Pirner.jpgPeter PirnerPeter Pirnerhttps://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/CCT%20300x300.pngCCT 300x300CCT 300x300https://www.i-cem.de/hubfs/Stock%20images/Successful%20confident%20businessmen%20standing%20in%20line.%20Progress%20in%20career.jpegSuccessful confident businessmen standing in line. Progress in careerSuccessful confident businessmen standing in line. Progress in careerhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Daniel%20Homm.jpgDaniel HommDaniel Hommhttps://www.i-cem.de/hubfs/Stefan%20Schneider.pngStefan SchneiderStefan Schneiderhttps://www.i-cem.de/hubfs/crealog.pngcrealogcrealoghttps://www.i-cem.de/hubfs/Verint.jpgVerintVerinthttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Thomas%20Cohrs.jpgThomas CohrsThomas Cohrshttps://www.i-cem.de/hubfs/DDV_Logo_300dpi_RGB.jpg.pngDDV_Logo_300dpi_RGB.jpgDDV_Logo_300dpi_RGB.jpghttps://www.i-cem.de/hubfs/VIER_Logo_orange%20(RGB)-1.pngVIER_Logo_orange (RGB)-1VIER_Logo_orange (RGB)-1https://www.i-cem.de/hubfs/NiCE_Cognigy_black&blue.svgNiCE_Cognigy_black&blueNiCE_Cognigy_black&bluehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-09-18https://www.i-cem.de/cx-kompass/sollten-wir-unsere-kunden-und-kundinnen-wirklich-begeistern-und-wenn-ja-wie-funktioniert-das-eigentlichhttps://www.i-cem.de/hubfs/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/susanne%20Ogorman%20quadratisch.jpgsusanne Ogorman quadratischsusanne Ogorman quadratischhttps://www.i-cem.de/hubfs/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/susanne%20ogorman%20schweben.jpgsusanne ogorman schwebensusanne ogorman schwebenhttps://www.i-cem.de/hubfs/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/susanne%20leere%20episode.jpgsusanne leere episodesusanne leere episodehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/cx-kompass/buchvorstellung-erfolgreiche-wege-zur-service-excellence-von-service-champions-das-1x1-exzellenter-services-erfahrenhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://www.i-cem.de/hubfs/Young%20lady%20reading%20a%20book%20with%20multimedia%20icons%20coming%20out%20of%20the%20book-1.jpegYoung lady reading a book with multimedia icons coming out of the book-1Young lady reading a book with multimedia icons coming out of the book-12026-06-17https://www.i-cem.de/cx-kompass/woran-erkennst-du-einen-echten-cx-expertenhttps://www.i-cem.de/hubfs/Stock%20images/Successful%20confident%20businessmen%20standing%20in%20line.%20Progress%20in%20career.jpegSuccessful confident businessmen standing in line. Progress in careerSuccessful confident businessmen standing in line. Progress in careerhttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Be%20Prepared%20sign%20with%20sky%20background.jpegBe Prepared sign with sky backgroundBe Prepared sign with sky backgroundhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/New%20Variant%20Creation.pngNew Variant CreationNew Variant Creation2026-09-18https://www.i-cem.de/cx-kompass/cloud-datenschutz-im-zeichen-der-dsgvo-aktuelle-anforderungen-und-l%C3%B6sungenhttps://www.i-cem.de/hubfs/Stock%20images/Giant%20padlock%20next%20to%20a%20circuit%20board%20with%20blue%20sky%20on%20the%20background.jpegGiant padlock next to a circuit board with blue sky on the backgroundGiant padlock next to a circuit board with blue sky on the backgroundhttps://www.i-cem.de/hubfs/Frank%20Sinde.pngFrank SindeFrank Sindehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/cx-kompass/trends-im-contact-center-alles-gleich-und-doch-andershttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/3%20Ziele%20im%20Contact%20Center.png3 Ziele im Contact Center3 Ziele im Contact Centerhttps://www.i-cem.de/hubfs/1%20homeoffice.jpg1 homeoffice1 homeofficehttps://www.i-cem.de/hubfs/Ralf%20M%C3%BChlenh%C3%B6ver.jpgRalf MühlenhöverRalf Mühlenhöverhttps://www.i-cem.de/hubfs/CC%20Trendstudie_2022_%201920x1080.jpgCC Trendstudie_2022_ 1920x1080CC Trendstudie_2022_ 1920x1080https://www.i-cem.de/hubfs/2%20Verbesserungspotential.jpg2 Verbesserungspotential2 Verbesserungspotential2023-12-12https://www.i-cem.de/cx-kompass/virtuelle-events-das-ende-der-pr%C3%A4senzveranstaltunghttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Blogbeitrag%20virtuelle%20Event%20Nico.jpgBlogbeitrag virtuelle Event NicoBlogbeitrag virtuelle Event Nico2026-06-17https://www.i-cem.de/cx-kompass/qualit%C3%A4tsmanagement-im-kundenservice-von-der-schnecke-zum-fr%C3%BChwarnsystemhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Handsome%20young%20man%20sitting%20in%20dark%20room%20and%20using%20computer.jpegHandsome young man sitting in dark room and using computerHandsome young man sitting in dark room and using computerhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Customer%20Service%20Robots%20Reading%20Recipe%20Book.pngCustomer Service Robots Reading Recipe BookCustomer Service Robots Reading Recipe Bookhttps://www.i-cem.de/hubfs/Stock%20images/Closeup%20portrait%20young%20annoyed%20angry%20woman%20with%20bad%20attitude%20giving%20talk%20to%20hand%20gesture%20with%20palm%20outward%20isolated%20grey%20wall%20background.%20Negative%20human%20emotion%20face%20expression%20feeling%20body%20language-1.jpegCloseup portrait young annoyed angry woman with bad attitude giving talk to hand gesture with palm outward isolated grey wall background. Negative human emotion face expression feeling body language-1Closeup portrait young annoyed angry woman with bad attitude giving talk to hand gesture with palm outward isolated grey wall background. Negative human emotion face expression feeling body language-1https://www.i-cem.de/hubfs/Stock%20images/Green%20background%20DNA%20Helix%20squares%20and%20text.jpegGreen background DNA Helix squares and textGreen background DNA Helix squares and texthttps://www.i-cem.de/hubfs/Joachim%20Heinz%20neu.jpgJoachim Heinz neuJoachim Heinz neu2026-10-16https://www.i-cem.de/88fc00fe-2a0f-417c-af24-1a205f655b432025-02-27https://www.i-cem.de/cx-kompass/customer-journey-orchestration-in-zeiten-der-datenparanoiahttps://www.i-cem.de/hubfs/Stock%20images/Closeup%20portrait%20perplexed%20young%20man%20looking%20at%20smart%20phone%20seeing%20bad%20news%20or%20photos%20with%20confused%20emotion%20on%20his%20face%20isolated%20on%20gray%20wall%20background.%20Human%20reaction%2c%20expression.jpegCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expressionCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expressionhttps://www.i-cem.de/hubfs/Stock%20images/top%20view%20of%20businessman%20hand%20working%20with%20modern%20technology%20and%20digital%20layer%20effect%20as%20business%20strategy%20concept-1.jpegtop view of businessman hand working with modern technology and digital layer effect as business strategy concept-1top view of businessman hand working with modern technology and digital layer effect as business strategy concept-1https://www.i-cem.de/hubfs/blogartikel%20-%20mario-heller-DZoOkd3Tbak-unsplash.jpgblogartikel - mario-heller-DZoOkd3Tbak-unsplashblogartikel - mario-heller-DZoOkd3Tbak-unsplashhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/kai-no%CC%88rtemann.256x256.jpgkai-nörtemann.256x256kai-nörtemann.256x256https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Pretty%20young%20woman%20making%20a%20decision%20with%20arrows%20and%20question%20mark%20above%20her%20head.jpegPretty young woman making a decision with arrows and question mark above her headPretty young woman making a decision with arrows and question mark above her head2024-07-17https://www.i-cem.de/cx-kompass/welcome-new-work-good-bye-workforce-managementhttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Rufhttps://www.i-cem.de/hubfs/11.jpg1111https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/businessman%20hand%20working%20with%20new%20modern%20computer%20and%20business%20strategy%20as%20concept.jpegbusinessman hand working with new modern computer and business strategy as conceptbusinessman hand working with new modern computer and business strategy as concepthttps://www.i-cem.de/hubfs/Stock%20images/businessman%20hand%20working%20with%20new%20modern%20computer%20and%20business%20strategy%20as%20concept-1.jpegbusinessman hand working with new modern computer and business strategy as concept-1businessman hand working with new modern computer and business strategy as concept-12023-12-12https://www.i-cem.de/cx-kompass/kunden-erleben-wege-keine-prozesse-warum-customer-journeys-entscheidend-f%C3%BCr-gute-cx-sind-https://www.i-cem.de/hubfs/Leonie%20Stolz.jpgLeonie StolzLeonie Stolzhttps://www.i-cem.de/hubfs/Stock%20images/Empty%20asphalt%20road%20and%20sun%20rising%20at%20skyline.jpegEmpty asphalt road and sun rising at skylineEmpty asphalt road and sun rising at skylinehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-01-27https://www.i-cem.de/cx-kompass/praxisbeispiel-wie-interim-management-den-customer-service-im-e-commerce-transformiertehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Manager%20interviewing%20a%20male%20applicant%20in%20her%20office.jpegManager interviewing a male applicant in her officeManager interviewing a male applicant in her officehttps://www.i-cem.de/hubfs/Michael%20Barbarino-1.pngMichael Barbarino-1Michael Barbarino-12025-04-29https://www.i-cem.de/cx-kompass/digitales-lernen-als-erfolgreiche-lernstrategiehttps://www.i-cem.de/hubfs/Young%20teacher%20browsing%20the%20internet%20through%20laptop%20inside%20the%20classroom.jpegYoung teacher browsing the internet through laptop inside the classroomYoung teacher browsing the internet through laptop inside the classroomhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Frank%20800x459%20Portrait.jpgFrank 800x459 PortraitFrank 800x459 Portraithttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2023-01-16https://www.i-cem.de/cx-kompass/die-besten-contact-center-plattformen-der-dach-regionhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/1%20Ruf%20Ranking.jpg1 Ruf Ranking1 Ruf Rankinghttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Ruf2023-12-11https://www.i-cem.de/cx-kompass/warum-ein-ki-f%C3%BChrerschein-im-kundenservice-wichtig-isthttps://www.i-cem.de/hubfs/Stock%20images/Smartphone%20with%20finance%20and%20market%20icons%20and%20symbols%20concept.jpegSmartphone with finance and market icons and symbols conceptSmartphone with finance and market icons and symbols concepthttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Workteam%20in%20office%20working%20on%20desktop%20computer-1.jpegWorkteam in office working on desktop computer-1Workteam in office working on desktop computer-1https://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject materialhttps://www.i-cem.de/hubfs/Stock%20images/Pretty%20young%20woman%20making%20a%20decision%20with%20arrows%20and%20question%20mark%20above%20her%20head.jpegPretty young woman making a decision with arrows and question mark above her headPretty young woman making a decision with arrows and question mark above her head2026-06-17https://www.i-cem.de/cx-kompasshttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Two%20AI%20Robots%20Before%20Historical%20Treasure%20Map.pngTwo AI Robots Before Historical Treasure MapTwo AI Robots Before Historical Treasure Maphttps://www.i-cem.de/hubfs/Right%20direction%20of%20your%20business.%20Collage.jpegRight direction of your business. CollageRight direction of your business. Collagehttps://www.i-cem.de/hubfs/Stock%20images/Handsome%20young%20man%20sitting%20in%20dark%20room%20and%20using%20computer.jpegHandsome young man sitting in dark room and using computerHandsome young man sitting in dark room and using computerhttps://www.i-cem.de/hubfs/Stock%20images/Successful%20confident%20businessmen%20standing%20in%20line.%20Progress%20in%20career.jpegSuccessful confident businessmen standing in line. Progress in careerSuccessful confident businessmen standing in line. Progress in careerhttps://www.i-cem.de/hubfs/Stock%20images/Conceptual%20image%20of%20human%20brain%20in%20colorful%20splashes.jpegConceptual image of human brain in colorful splashesConceptual image of human brain in colorful splasheshttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/KI%20Agents%20In%20White%20Hats.pngKI Agents In White HatsKI Agents In White Hatshttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Humans%20And%20Robots%20In%20Futuristic%20Call%20Center.pngHumans And Robots In Futuristic Call CenterHumans And Robots In Futuristic Call Centerhttps://www.i-cem.de/hubfs/Stock%20images/Closeup%20portrait%20young%20annoyed%20angry%20woman%20with%20bad%20attitude%20giving%20talk%20to%20hand%20gesture%20with%20palm%20outward%20isolated%20grey%20wall%20background.%20Negative%20human%20emotion%20face%20expression%20feeling%20body%20language-1.jpegCloseup portrait young annoyed angry woman with bad attitude giving talk to hand gesture with palm outward isolated grey wall background. Negative human emotion face expression feeling body language-1Closeup portrait young annoyed angry woman with bad attitude giving talk to hand gesture with palm outward isolated grey wall background. Negative human emotion face expression feeling body language-1https://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Customer%20Service%20Robots%20Reading%20Recipe%20Book.pngCustomer Service Robots Reading Recipe BookCustomer Service Robots Reading Recipe Bookhttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Stock%20images/Green%20background%20DNA%20Helix%20squares%20and%20text.jpegGreen background DNA Helix squares and textGreen background DNA Helix squares and texthttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Four%20Musketeers%20from%20the%20Novel.pngFour Musketeers from the NovelFour Musketeers from the Novel2026-06-09https://www.i-cem.de/cx-kompass/wie-ki-l%C3%B6sungen-die-arbeit-von-cx-teams-revolutionierenhttps://www.i-cem.de/hubfs/Robert%20Horndasch.jpgRobert HorndaschRobert Horndaschhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/The%20image%20depicts%20a%20modern%20office%20environment%20bustling%20with%20activity.jpegThe image depicts a modern office environment bustling with activityThe image depicts a modern office environment bustling with activity2025-01-27https://www.i-cem.de/customer-experience-week/18https://www.i-cem.de/hubfs/MUUUH_Logos_Original_All_2018_MUUUH_Next_Positive_RGB_300dpi-3-1.webpMUUUH_Logos_Original_All_2018_MUUUH_Next_Positive_RGB_300dpi-3-1MUUUH_Logos_Original_All_2018_MUUUH_Next_Positive_RGB_300dpi-3-1https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://www.i-cem.de/hubfs/Stefan-Riesel_CreaLog_neu.jpgStefan-Riesel_CreaLog_neuStefan-Riesel_CreaLog_neuhttps://www.i-cem.de/hubfs/unnamed%5B1%5D.jpgunnamed[1]unnamed[1]https://www.i-cem.de/hubfs/Stefan%20Kolle.jpegStefan KolleStefan Kollehttps://www.i-cem.de/hubfs/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://www.i-cem.de/hubfs/koreai%20logo.pngkoreai logokoreai logohttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Ben%20Ellermann.jpegBen EllermannBen Ellermannhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/ingo-brod.1024x1024.jpgingo-brod.1024x1024ingo-brod.1024x1024https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Christine%20Balu.jpegChristine BaluChristine Baluhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://www.i-cem.de/hubfs/Logo_CC_v01_4c.pngLogo_CC_v01_4cLogo_CC_v01_4chttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Jakov%20Cavar%20Portrait.jpgJakov Cavar PortraitJakov Cavar Portraithttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/pia%20jakobson.jpgpia jakobsonpia jakobsonhttps://www.i-cem.de/hubfs/woman%20hand%20pressing%20shopping%20cart%20icon.jpegwoman hand pressing shopping cart iconwoman hand pressing shopping cart iconhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_klein2024-05-20https://www.i-cem.de/cx-kompass/multi-agenten-ki-im-kundenservice-verstaendlich-erklaerthttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Modern%20Robotic%20Assistants%20at%20Call%20Center%20Desks.pngModern Robotic Assistants at Call Center DesksModern Robotic Assistants at Call Center Deskshttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://www.i-cem.de/hubfs/Selin%20Gueven.jpgSelin GuevenSelin Guevenhttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elements2026-06-16https://www.i-cem.de/cx-kompass/human-in-the-loop-kundenservicehttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Human%20and%20Robot%20at%20Customer%20Service%20Desk.pngHuman and Robot at Customer Service DeskHuman and Robot at Customer Service Deskhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-06-14https://www.i-cem.de/anika-tannebaumhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/anika%20rot.jpganika rotanika rothttps://www.i-cem.de/hubfs/Stock%20images/business%20people%20group%20on%20meeting%20at%20modern%20bright%20office%20indoors.%20Senior%20%20businessman%20as%20leader%20in%20discussion..jpegbusiness people group on meeting at modern bright office indoors. Senior businessman as leader in discussion.business people group on meeting at modern bright office indoors. Senior businessman as leader in discussion.https://www.i-cem.de/hubfs/Stock%20images/Customer%20service%20operator%20talking%20on%20the%20phone.jpegCustomer service operator talking on the phoneCustomer service operator talking on the phonehttps://www.i-cem.de/hubfs/Ein%20bisschen%20Text%20hinzuf%C3%BCgen%20(16).jpgEin bisschen Text hinzufügen (16)Ein bisschen Text hinzufügen (16)2024-12-03https://www.i-cem.de/cx-kompass/das-erlebnis-z%C3%A4hlt-nicht-die-technologie-dahinterhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/Stock%20images/Portrait%20side%20profile%20happy%20beautiful%20woman%20thinking%20looking%20up%20isolated%20on%20grey%20wall%20background%20with%20copy%20space.%20Human%20face%20expressions%2c%20emotions%2c%20feelings%2c%20body%20language%2c%20perception.jpegPortrait side profile happy beautiful woman thinking looking up isolated on grey wall background with copy space. Human face expressions, emotions, feelings, body language, perceptionPortrait side profile happy beautiful woman thinking looking up isolated on grey wall background with copy space. Human face expressions, emotions, feelings, body language, perceptionhttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elements2026-04-30https://www.i-cem.de/cx-kompass/was-ist-customer-experience-management-i-cem-erklaerthttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Pretty%20young%20woman%20making%20a%20decision%20with%20arrows%20and%20question%20mark%20above%20her%20head.jpegPretty young woman making a decision with arrows and question mark above her headPretty young woman making a decision with arrows and question mark above her headhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-07-07https://www.i-cem.de/cx-kompass/titeltrends-und-visionen-im-kundenservice-2023https://www.i-cem.de/hubfs/businessman%20hand%20touch%203d%20virtual%20chart%20business.jpegbusinessman hand touch 3d virtual chart businessbusinessman hand touch 3d virtual chart businesshttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Ruf2023-03-13https://www.i-cem.de/cx-kompass/aktuelle-studien-zu-conversational-ai-mit-branchen-und-praxisbezughttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/Voice-Commerce_w640_h400.jpgVoice-Commerce_w640_h400Voice-Commerce_w640_h400https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2022-11-11https://www.i-cem.de/customer-service-week/13https://www.i-cem.de/hubfs/PauckPartners.pngPauckPartnersPauckPartnershttps://www.i-cem.de/hubfs/yoummday.pngyoummdayyoummdayhttps://www.i-cem.de/hubfs/talkdesk.pngtalkdesktalkdeskhttps://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(22).jpgDesign ohne Titel (22)Design ohne Titel (22)https://www.i-cem.de/hubfs/Mike%20Odekerken.jpgMike OdekerkenMike Odekerkenhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Anika%20Tannebaum.jpgAnika TannebaumAnika Tannebaumhttps://www.i-cem.de/hubfs/Jakob%20Harder.jpgJakob HarderJakob Harderhttps://www.i-cem.de/hubfs/Spitch.pngSpitchSpitchhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Guido%20Teeuwen.jpgGuido TeeuwenGuido Teeuwenhttps://www.i-cem.de/hubfs/freshworks.pngfreshworksfreshworkshttps://www.i-cem.de/hubfs/Philipp%20Meier%20zu%20Eissen.jpgPhilipp Meier zu EissenPhilipp Meier zu Eissenhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Felix%20Stelzer.jpgFelix StelzerFelix Stelzerhttps://www.i-cem.de/hubfs/Florian%20Neumeier.jpgFlorian NeumeierFlorian Neumeierhttps://www.i-cem.de/hubfs/Sabine%20Neugebaur.jpgSabine NeugebaurSabine Neugebaurhttps://www.i-cem.de/hubfs/Paulus%20result.pngPaulus resultPaulus resulthttps://www.i-cem.de/hubfs/infinitcx.pnginfinitcxinfinitcxhttps://www.i-cem.de/hubfs/vier.pngviervierhttps://www.i-cem.de/hubfs/Jean-Philipp%20Helmig.jpgJean-Philipp HelmigJean-Philipp Helmighttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/customerconsulting.pngcustomerconsultingcustomerconsultinghttps://www.i-cem.de/hubfs/Alexander%20Fischer.jpgAlexander FischerAlexander Fischerhttps://www.i-cem.de/hubfs/melibo.pngmelibomelibohttps://www.i-cem.de/hubfs/Kai%20Riedel.jpgKai RiedelKai Riedelhttps://www.i-cem.de/hubfs/Steffen%20biecker-2.jpgSteffen biecker-2Steffen biecker-2https://www.i-cem.de/hubfs/Matias%20Musmacher.jpgMatias MusmacherMatias Musmacherhttps://www.i-cem.de/hubfs/Stefan%20Kolle-1.jpgStefan Kolle-1Stefan Kolle-1https://www.i-cem.de/hubfs/Ruf.pngRufRufhttps://www.i-cem.de/hubfs/Michael%20Kloos.jpgMichael KloosMichael Klooshttps://www.i-cem.de/hubfs/Marc%20Ohlmann.jpgMarc OhlmannMarc Ohlmannhttps://www.i-cem.de/hubfs/Michael-Paulus.jpgMichael-PaulusMichael-Paulushttps://www.i-cem.de/hubfs/olaf_hansen.jpgolaf_hansenolaf_hansenhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Frank%20Otto.jpgFrank OttoFrank Ottohttps://www.i-cem.de/hubfs/futurelab.pngfuturelabfuturelabhttps://www.i-cem.de/hubfs/Novomind.pngNovomindNovomindhttps://www.i-cem.de/hubfs/Odonovan.pngOdonovanOdonovanhttps://www.i-cem.de/hubfs/crealog.pngcrealogcrealoghttps://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(21).jpgDesign ohne Titel (21)Design ohne Titel (21)https://www.i-cem.de/hubfs/Peter%20Linnemann.jpgPeter LinnemannPeter Linnemannhttps://www.i-cem.de/hubfs/Harald%20Henn.jpgHarald HennHarald Hennhttps://www.i-cem.de/hubfs/tenios.pngteniostenioshttps://www.i-cem.de/hubfs/Roland-Ruf.jpgRoland-RufRoland-Rufhttps://www.i-cem.de/hubfs/Harald.pngHaraldHaraldhttps://www.i-cem.de/hubfs/stefan%20kovacs.jpgstefan kovacsstefan kovacshttps://www.i-cem.de/hubfs/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://www.i-cem.de/hubfs/Teletrain.pngTeletrainTeletrainhttps://www.i-cem.de/hubfs/Sarah%20Rickes.jpgSarah RickesSarah Rickeshttps://www.i-cem.de/hubfs/Teleperformance.pngTeleperformanceTeleperformance2024-09-19https://www.i-cem.de/cx-kompass/effizienz-vs.-zufriedenheit-wie-sich-die-priorit%C3%A4ten-in-deutschen-contact-centern-verschiebenhttps://www.i-cem.de/hubfs/1111%20Serviceziele.jpg1111 Serviceziele1111 Servicezielehttps://www.i-cem.de/hubfs/CC%20Trendstudie_2022_%201920x1080.jpgCC Trendstudie_2022_ 1920x1080CC Trendstudie_2022_ 1920x1080https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Rufhttps://www.i-cem.de/hubfs/1111%20Effizienz.jpg1111 Effizienz1111 Effizienz2024-12-10https://www.i-cem.de/cx-kompass/digitale-lerntechnologiehttps://www.i-cem.de/hubfs/Puzzle%20head%20brain%20concept%20as%20a%20human%20face%20profile%20made%20from%20crumpled%20white%20paper%20with%20a%20jigsaw%20piece%20cut%20out%20on%20a%20rustic%20old%20wood%20background%20as%20a%20mental%20health%20symbol.-1.jpegPuzzle head brain concept as a human face profile made from crumpled white paper with a jigsaw piece cut out on a rustic old wood background as a mental health symbol.-1Puzzle head brain concept as a human face profile made from crumpled white paper with a jigsaw piece cut out on a rustic old wood background as a mental health symbol.-1https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Frank%20800x459%20Portrait.jpgFrank 800x459 PortraitFrank 800x459 Portraithttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2023-03-22https://www.i-cem.de/cx-kompass/kennzahlen-im-kontext-kampagnensteuerung-im-outboundhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Bildschirm%C2%ADfoto%202023-03-30%20um%2009.02.08.pngBildschirm­foto 2023-03-30 um 09.02.08Bildschirm­foto 2023-03-30 um 09.02.08https://www.i-cem.de/hubfs/business%20documents%20on%20office%20table%20with%20smart%20phone%20and%20laptop%20computer%20and%20graph%20financial%20with%20social%20network%20diagram%20and%20three%20colleagues%20discussing%20data%20in%20the%20background.jpegbusiness documents on office table with smart phone and laptop computer and graph financial with social network diagram and three colleagues discussing data in the backgroundbusiness documents on office table with smart phone and laptop computer and graph financial with social network diagram and three colleagues discussing data in the backgroundhttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Ruf2023-03-30https://www.i-cem.de/cx-kompass/die-eigentliche-disruption-ist-nicht-ki-im-contact-center-sondern-ki-vor-dem-contact-centerhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Smartphone%20with%20finance%20and%20market%20icons%20and%20symbols%20concept.jpegSmartphone with finance and market icons and symbols conceptSmartphone with finance and market icons and symbols concepthttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-06-25https://www.i-cem.de/partner-werdenhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Creative%20business%20team%20putting%20hands%20together%20at%20the%20office.jpegCreative business team putting hands together at the officeCreative business team putting hands together at the officehttps://www.i-cem.de/hubfs/Stock%20images/Multitask%20business%20man%20with%20lots%20of%20post-its.jpegMultitask business man with lots of post-itsMultitask business man with lots of post-itshttps://www.i-cem.de/hubfs/Stock%20images/Image%20of%20a%20succesful%20casual%20business%20woman%20using%20laptop%20during%20meeting-1.jpegImage of a succesful casual business woman using laptop during meeting-1Image of a succesful casual business woman using laptop during meeting-1https://www.i-cem.de/hubfs/Stock%20images/Successful%20diverse%20young%20business%20team%20giving%20a%20victorious%20thumbs%20up%20to%20show%20their%20success%20and%20motivation%2c%20close%20up%20view%20of%20their%20raised%20hands-1.jpegSuccessful diverse young business team giving a victorious thumbs up to show their success and motivation, close up view of their raised hands-1Successful diverse young business team giving a victorious thumbs up to show their success and motivation, close up view of their raised hands-12026-08-18https://www.i-cem.de/cx-kompass/https/blogs.i-cem.de/de-de/cx-kompass/hauptsache-was-mit-cxhttps://www.i-cem.de/hubfs/Closeup%20portrait%20of%20a%20young%20handsome%20man%20crossing%20fingers%20wishing%20and%20praying%20for%20miracle%2c%20hoping%20for%20the%20best%2c%20isolated%20on%20white%20background.%20Positive%20human%20emotion%20facial%20expression%20feelings%20attitude-1.jpegCloseup portrait of a young handsome man crossing fingers wishing and praying for miracle, hoping for the best, isolated on white background. Positive human emotion facial expression feelings attitude-1Closeup portrait of a young handsome man crossing fingers wishing and praying for miracle, hoping for the best, isolated on white background. Positive human emotion facial expression feelings attitude-1https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/Closeup%20portrait%20of%20a%20young%20handsome%20man%20crossing%20fingers%20wishing%20and%20praying%20for%20miracle%2c%20hoping%20for%20the%20best%2c%20isolated%20on%20white%20background.%20Positive%20human%20emotion%20facial%20expression%20feelings%20attitude.jpegCloseup portrait of a young handsome man crossing fingers wishing and praying for miracle, hoping for the best, isolated on white background. Positive human emotion facial expression feelings attitudeCloseup portrait of a young handsome man crossing fingers wishing and praying for miracle, hoping for the best, isolated on white background. Positive human emotion facial expression feelings attitude2023-10-09https://www.i-cem.de/cx-kompass/langsam-ist-manchmal-gut-im-customer-experience-managementhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/peter%20pirner_prev_ui.pngpeter pirner_prev_uipeter pirner_prev_uihttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Instructor%20taking%20yoga%20class%20in%20fitness%20studio.jpegInstructor taking yoga class in fitness studioInstructor taking yoga class in fitness studio2023-07-25https://www.i-cem.de/cx-kompass/learning-on-demand-das-lernkonzept-der-zukunfthttps://www.i-cem.de/hubfs/Keep%20Learning%20written%20on%20rural%20road-1.jpegKeep Learning written on rural road-1Keep Learning written on rural road-1https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Keep%20Learning%20written%20on%20rural%20road.jpegKeep Learning written on rural roadKeep Learning written on rural roadhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2023-08-05https://www.i-cem.de/customer-experience-week/21https://www.i-cem.de/hubfs/VIER-1.pngVIER-1VIER-1https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.pngHarald HennHarald Hennhttps://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(37).jpgDesign ohne Titel (37)Design ohne Titel (37)https://www.i-cem.de/hubfs/moveXM-Logo-gradient.pngmoveXM-Logo-gradientmoveXM-Logo-gradienthttps://www.i-cem.de/hubfs/olaf_hansen.pngolaf_hansenolaf_hansenhttps://www.i-cem.de/hubfs/Nico%20Ackermann.pngNico AckermannNico Ackermannhttps://www.i-cem.de/hubfs/Stefan%20Riesel.pngStefan RieselStefan Rieselhttps://www.i-cem.de/hubfs/Simona%20Hesse.pngSimona HesseSimona Hessehttps://www.i-cem.de/hubfs/Talkdesk.pngTalkdeskTalkdeskhttps://www.i-cem.de/hubfs/Oliver%20Kern.pngOliver KernOliver Kernhttps://www.i-cem.de/hubfs/Jakov%20Cavar.pngJakov CavarJakov Cavarhttps://www.i-cem.de/hubfs/Thomas%20D%C3%B6schl.pngThomas DöschlThomas Döschlhttps://www.i-cem.de/hubfs/Logo%20Yoummday.pngLogo YoummdayLogo Yoummdayhttps://www.i-cem.de/hubfs/QuestionPro.pngQuestionProQuestionProhttps://www.i-cem.de/hubfs/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://www.i-cem.de/hubfs/CreaLog.pngCreaLogCreaLoghttps://www.i-cem.de/hubfs/paulus%20logo.pngpaulus logopaulus logohttps://www.i-cem.de/hubfs/Michael-Paulus.pngMichael-PaulusMichael-Paulushttps://www.i-cem.de/hubfs/Peter%20Linnemann%20(3).pngPeter Linnemann (3)Peter Linnemann (3)https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Kai%20Riedel.pngKai RiedelKai Riedelhttps://www.i-cem.de/hubfs/Jan-Philipp%20Effgen%20(1).pngJan-Philipp Effgen (1)Jan-Philipp Effgen (1)https://www.i-cem.de/hubfs/Thomas%20Grundke.pngThomas GrundkeThomas Grundkehttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Heinrich%20Erkens.pngHeinrich ErkensHeinrich Erkenshttps://www.i-cem.de/hubfs/Klaus%20Carnein.pngKlaus CarneinKlaus Carneinhttps://www.i-cem.de/hubfs/novomind%20logo.jpgnovomind logonovomind logohttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Diana%20Schr%C3%B6ter%20(1).pngDiana Schröter (1)Diana Schröter (1)https://www.i-cem.de/hubfs/Sven%20Tunnermann%20.jpgSven Tunnermann Sven Tunnermann https://www.i-cem.de/hubfs/infinit%20horizontal%20green%202019%20B550%20square%20white%20BG.jpginfinit horizontal green 2019 B550 square white BGinfinit horizontal green 2019 B550 square white BGhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Alexander%20Fischer.pngAlexander FischerAlexander Fischerhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Falko%20Suhr.jpgFalko SuhrFalko Suhrhttps://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/Bildschirm%C2%ADfoto%202024-02-12%20um%2016.49.07-2.pngBildschirm­foto 2024-02-12 um 16.49.07-2Bildschirm­foto 2024-02-12 um 16.49.07-2https://www.i-cem.de/hubfs/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://www.i-cem.de/hubfs/the%20Path%20group.pngthe Path groupthe Path grouphttps://www.i-cem.de/hubfs/Forsta%20logo%20300x300%20wei%C3%9F.pngForsta logo 300x300 weißForsta logo 300x300 weißhttps://www.i-cem.de/hubfs/Stefan%20Kolle.pngStefan KolleStefan Kollehttps://www.i-cem.de/hubfs/Robert%20Horndasch.pngRobert HorndaschRobert Horndaschhttps://www.i-cem.de/hubfs/Isabell%20Fringer.pngIsabell FringerIsabell Fringerhttps://www.i-cem.de/hubfs/Jakob%20Harder.pngJakob HarderJakob Harderhttps://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/Bildschirm%C2%ADfoto%202024-03-04%20um%2019.21.56.pngBildschirm­foto 2024-03-04 um 19.21.56Bildschirm­foto 2024-03-04 um 19.21.56https://www.i-cem.de/hubfs/Thomas%20Maiwald-Immer.pngThomas Maiwald-ImmerThomas Maiwald-Immer2024-12-10https://www.i-cem.de/contact-center-summit/2023https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/sarah%20rickes.jpgsarah rickessarah rickeshttps://www.i-cem.de/hubfs/Group%20of%20business%20people%20assembling%20jigsaw%20puzzle%20and%20represent%20team%20support%20and%20help%20concept.jpegGroup of business people assembling jigsaw puzzle and represent team support and help conceptGroup of business people assembling jigsaw puzzle and represent team support and help concepthttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/daniel%20Karadza.jpgdaniel Karadzadaniel Karadzahttps://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/ccv.pngccvccvhttps://www.i-cem.de/hubfs/cognigy%20300x300%202.pngcognigy 300x300 2cognigy 300x300 2https://www.i-cem.de/hubfs/roland.jpgrolandrolandhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Uwe%20Kreuter.jpgUwe KreuterUwe Kreuterhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/julian%20hertzog%20Headshot%20small.jpgjulian hertzog Headshot smalljulian hertzog Headshot smallhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/christian-steinl.1024x1024-1.jpgchristian-steinl.1024x1024-1christian-steinl.1024x1024-1https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Pamela%20Siebenhandl.jpgPamela SiebenhandlPamela Siebenhandlhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/J%C3%BCrg%20H%C3%BCppi.jpegJürg HüppiJürg Hüppihttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/remon.jpgremonremonhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/alexander%20clarus%20neu.pngalexander clarus neualexander clarus neuhttps://www.i-cem.de/hubfs/Nice%20Logo.pngNice LogoNice Logohttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/frank%20.jpgfrank frank https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Ben%20Ellermann%202020_1980px_Web.pngBen Ellermann 2020_1980px_WebBen Ellermann 2020_1980px_Webhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/felix%20wrobel.jpgfelix wrobelfelix wrobelhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Nils%20Hafner.pngNils HafnerNils Hafnerhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/anika%20rot.jpganika rotanika rothttps://www.i-cem.de/hubfs/call-centre-gf642dbc9c_1280.jpgcall-centre-gf642dbc9c_1280call-centre-gf642dbc9c_1280https://www.i-cem.de/hubfs/genesys%20logo.pnggenesys logogenesys logohttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/ralf.jpgralfralfhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/dstrosing_color.jpgdstrosing_colordstrosing_colorhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/albert%20bossart%20Nice.jpgalbert bossart Nicealbert bossart Nicehttps://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/CCT%20300x300.pngCCT 300x300CCT 300x300https://www.i-cem.de/hubfs/VIER-1.pngVIER-1VIER-1https://www.i-cem.de/hubfs/stefan%20gru%CC%88nzner.jpgstefan grünznerstefan grünznerhttps://www.i-cem.de/hubfs/stefan.jpegstefanstefanhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/final_KK_22-04-04_CCN_MartinSchr%C3%B6der_011.jpgfinal_KK_22-04-04_CCN_MartinSchröder_011final_KK_22-04-04_CCN_MartinSchröder_011https://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Koba%20Metreveli%20talkdesk.jpgKoba Metreveli talkdeskKoba Metreveli talkdeskhttps://www.i-cem.de/hubfs/infinit%20logo.pnginfinit logoinfinit logohttps://www.i-cem.de/hubfs/talkdesk%20Logo.pngtalkdesk Logotalkdesk Logohttps://www.i-cem.de/hubfs/Stefan_Janssen_Seismic.jpegStefan_Janssen_SeismicStefan_Janssen_Seismichttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/2023%20350x390%20Egelseer%20CCV-Logo%20neu%5B64%5D.jpg2023 350x390 Egelseer CCV-Logo neu[64]2023 350x390 Egelseer CCV-Logo neu[64]https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Bernd%20Wertz.jpgBernd WertzBernd Wertzhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Sebastian%20Glock%2c%20Cognigy.jpgSebastian Glock, CognigySebastian Glock, Cognigyhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/benjamin%20gebauer.jpgbenjamin gebauerbenjamin gebauerhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Neal%20Laxman%20talkdesk.jpgNeal Laxman talkdeskNeal Laxman talkdeskhttps://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/ccf_logo.pngccf_logoccf_logohttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/philipp%20grockowski.jpgphilipp grockowskiphilipp grockowskihttps://www.i-cem.de/hubfs/stefan%20Schneider.jpgstefan Schneiderstefan Schneiderhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Gitte.jpgGitteGittehttps://www.i-cem.de/hubfs/MUUUH_Logos_Original_All_2018_MUUUH_Next_Positive_RGB_300dpi-3-1.jpegMUUUH_Logos_Original_All_2018_MUUUH_Next_Positive_RGB_300dpi-3-1MUUUH_Logos_Original_All_2018_MUUUH_Next_Positive_RGB_300dpi-3-1https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/svenja%20neu.jpgsvenja neusvenja neu2024-05-20https://www.i-cem.de/cx-kompass/voice-agents-im-kundenservice-was-kundinnen-wirklich-wollenhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/MUUUH!%20Voice%20Studie%202026_Key%20Visual.pngMUUUH! Voice Studie 2026_Key VisualMUUUH! Voice Studie 2026_Key Visualhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elements2026-03-27https://www.i-cem.de/cx-kompass/omnichannel-l%C3%B6sungen-im-vormarsch-braucht-es-noch-eigenst%C3%A4ndige-workforce-management-softwarehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/friendly%20customer%20service%20woman%20smiling%20at%20her%20office.jpegfriendly customer service woman smiling at her officefriendly customer service woman smiling at her officehttps://www.i-cem.de/hubfs/Stock%20images/friendly%20customer%20service%20woman%20smiling%20at%20her%20office-1.jpegfriendly customer service woman smiling at her office-1friendly customer service woman smiling at her office-1https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Julia%20Ullrich%202022%20klein.pngJulia Ullrich 2022 kleinJulia Ullrich 2022 klein2024-06-27https://www.i-cem.de/cx-kompass/automatisierung-und-ki-die-zukunft-der-contact-center-2024https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/A%20warm%2c%20photorealistic%20image%20of%20a%20modern%20contact%20center%20environment%20highlighting%20human%20interaction%20alongside%20AI%20technology.jpegA warm, photorealistic image of a modern contact center environment highlighting human interaction alongside AI technologyA warm, photorealistic image of a modern contact center environment highlighting human interaction alongside AI technology2024-09-19https://www.i-cem.de/cx-kompass/warum-guter-customer-service-nicht-automatisch-auf-die-customer-experience-einzahlthttps://www.i-cem.de/hubfs/Image%20of%20businesswoman%20balancing%20with%20items%20in%20palms.jpegImage of businesswoman balancing with items in palmsImage of businesswoman balancing with items in palmshttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2023-05-03https://www.i-cem.de/cx-kompass/customer-service-informationen-f%C3%BCr-callcenter-manager-wo-du-wirklich-auf-dem-laufenden-bleibsthttps://www.i-cem.de/hubfs/Stock%20images/Conceptual%20image%20of%20human%20brain%20in%20colorful%20splashes.jpegConceptual image of human brain in colorful splashesConceptual image of human brain in colorful splasheshttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Two%20AI%20Robots%20Before%20Historical%20Treasure%20Map.pngTwo AI Robots Before Historical Treasure MapTwo AI Robots Before Historical Treasure Maphttps://www.i-cem.de/hubfs/Stock%20images/Closeup%20portrait%20young%20annoyed%20angry%20woman%20with%20bad%20attitude%20giving%20talk%20to%20hand%20gesture%20with%20palm%20outward%20isolated%20grey%20wall%20background.%20Negative%20human%20emotion%20face%20expression%20feeling%20body%20language-1.jpegCloseup portrait young annoyed angry woman with bad attitude giving talk to hand gesture with palm outward isolated grey wall background. Negative human emotion face expression feeling body language-1Closeup portrait young annoyed angry woman with bad attitude giving talk to hand gesture with palm outward isolated grey wall background. Negative human emotion face expression feeling body language-1https://www.i-cem.de/hubfs/Stock%20images/Handsome%20young%20man%20sitting%20in%20dark%20room%20and%20using%20computer.jpegHandsome young man sitting in dark room and using computerHandsome young man sitting in dark room and using computerhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-10-23https://www.i-cem.de/cx-kompass/was-ist-eigentlich-eine-customer-journeyhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/The%20image%20features%20a%20sleek%2c%20modern%20workspace%20bathed%20in%20warm%2c%20ambient%20light.jpegThe image features a sleek, modern workspace bathed in warm, ambient lightThe image features a sleek, modern workspace bathed in warm, ambient light2025-12-28https://www.i-cem.de/cx-kompass/die-10-lebensbereiche-der-ecosystem-strategy-maphttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Julian%20Kawohl.jpegJulian KawohlJulian Kawohlhttps://www.i-cem.de/hubfs/Graphic_11_Living.pngGraphic_11_LivingGraphic_11_Livinghttps://www.i-cem.de/hubfs/Graphic_10_Entertainment.pngGraphic_10_EntertainmentGraphic_10_Entertainmenthttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/Graphic_1_E2H.pngGraphic_1_E2HGraphic_1_E2Hhttps://www.i-cem.de/hubfs/Graphic_6_Consumption.pngGraphic_6_ConsumptionGraphic_6_Consumptionhttps://www.i-cem.de/hubfs/Young%20woman%20holding%20in%20her%20hand%20a%20glowing%20earth%20globe%2c%20Elements%20of%20this%20image%20furnished%20by%20NASA.jpegYoung woman holding in her hand a glowing earth globe, Elements of this image furnished by NASAYoung woman holding in her hand a glowing earth globe, Elements of this image furnished by NASAhttps://www.i-cem.de/hubfs/Graphic_4_Recreation.pngGraphic_4_RecreationGraphic_4_Recreationhttps://www.i-cem.de/hubfs/Graphic_8_Socialize.pngGraphic_8_SocializeGraphic_8_Socializehttps://www.i-cem.de/hubfs/Graphic_2_Mobility.pngGraphic_2_MobilityGraphic_2_Mobilityhttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/Graphic_7_Spirituality.pngGraphic_7_SpiritualityGraphic_7_Spiritualityhttps://www.i-cem.de/hubfs/Graphic_3_Health.pngGraphic_3_HealthGraphic_3_Healthhttps://www.i-cem.de/hubfs/Graphic_9_Education.pngGraphic_9_EducationGraphic_9_Educationhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Graphic_5_Work.pngGraphic_5_WorkGraphic_5_Work2022-08-11https://www.i-cem.de/cx-kompass/warum-ist-eine-bereichs%C3%BCbergreifende-cx-weiterbildung-sinnvollhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/Stock%20images/Group%20of%20young%20people%20in%20business%20training.jpegGroup of young people in business trainingGroup of young people in business training2025-06-30https://www.i-cem.de/cx-kompass/contact-center-in-hochdynamischen-zeitenhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/CCS%202022-comp.jpgCCS 2022-compCCS 2022-comphttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/customer-experience-week/20https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Chantal_Regier_neu.jpgChantal_Regier_neuChantal_Regier_neuhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Bildschirm%C2%ADfoto%202023-12-28%20um%2011.06.01.pngBildschirm­foto 2023-12-28 um 11.06.01Bildschirm­foto 2023-12-28 um 11.06.01https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Guido%20Teeuwen.jpegGuido TeeuwenGuido Teeuwenhttps://www.i-cem.de/hubfs/Stefan%20Kolle.jpgStefan KolleStefan Kollehttps://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/Bildschirm%C2%ADfoto%202024-03-10%20um%2017.59.50.pngBildschirm­foto 2024-03-10 um 17.59.50Bildschirm­foto 2024-03-10 um 17.59.50https://www.i-cem.de/hubfs/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://www.i-cem.de/hubfs/infinit%20horizontal%20green%202019%20B550%20square%20white%20BG.jpginfinit horizontal green 2019 B550 square white BGinfinit horizontal green 2019 B550 square white BGhttps://www.i-cem.de/hubfs/GMT_Logo_Teleperformance_Without%20Tagline_CMYK_Reduced_Version_Black_NoSignature.pngGMT_Logo_Teleperformance_Without Tagline_CMYK_Reduced_Version_Black_NoSignatureGMT_Logo_Teleperformance_Without Tagline_CMYK_Reduced_Version_Black_NoSignaturehttps://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/Bildschirm%C2%ADfoto%202024-03-04%20um%2019.21.56.pngBildschirm­foto 2024-03-04 um 19.21.56Bildschirm­foto 2024-03-04 um 19.21.56https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Forsta%20logo%20300x300%20wei%C3%9F.pngForsta logo 300x300 weißForsta logo 300x300 weißhttps://www.i-cem.de/hubfs/VIER-1.pngVIER-1VIER-1https://www.i-cem.de/hubfs/Joachim%20Heinz.jpgJoachim HeinzJoachim Heinzhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://www.i-cem.de/hubfs/Stock%20images/Image%20of%20female%20touching%20virtual%20icon%20of%20social%20network.jpegImage of female touching virtual icon of social networkImage of female touching virtual icon of social networkhttps://www.i-cem.de/hubfs/moveXM-Logo-gradient.pngmoveXM-Logo-gradientmoveXM-Logo-gradienthttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Heinrich%20Eekens.jpgHeinrich EekensHeinrich Eekenshttps://www.i-cem.de/hubfs/Master%20Damovo%20Logo%20CMYK-2.pngMaster Damovo Logo CMYK-2Master Damovo Logo CMYK-2https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Jakov%20Cavar%20Portrait.jpgJakov Cavar PortraitJakov Cavar Portraithttps://www.i-cem.de/hubfs/paulus%20logo.pngpaulus logopaulus logohttps://www.i-cem.de/hubfs/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Profilbild_Dario%20Remmler%5B69%5D.jpgProfilbild_Dario Remmler[69]Profilbild_Dario Remmler[69]https://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/Bildschirm%C2%ADfoto%202024-02-12%20um%2016.49.07-2.pngBildschirm­foto 2024-02-12 um 16.49.07-2Bildschirm­foto 2024-02-12 um 16.49.07-2https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://www.i-cem.de/hubfs/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://www.i-cem.de/hubfs/Logo%20Yoummday.pngLogo YoummdayLogo Yoummdayhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400.jpgFO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400https://www.i-cem.de/hubfs/novomind%20logo.jpgnovomind logonovomind logohttps://www.i-cem.de/hubfs/Bildschirm%C2%ADfoto%202023-07-01%20um%2017.43.52.pngBildschirm­foto 2023-07-01 um 17.43.52Bildschirm­foto 2023-07-01 um 17.43.52https://www.i-cem.de/hubfs/Leon%20Stelzer%20Portrait.pngLeon Stelzer PortraitLeon Stelzer Portrait2024-07-03https://www.i-cem.de/partnerhttps://www.i-cem.de/hubfs/Logo%20Talkdesk.pngLogo TalkdeskLogo Talkdeskhttps://www.i-cem.de/hubfs/novomind%20300x300.pngnovomind 300x300novomind 300x300https://www.i-cem.de/hubfs/Bildschirm%C2%ADfoto%202023-07-01%20um%2017.43.52.pngBildschirm­foto 2023-07-01 um 17.43.52Bildschirm­foto 2023-07-01 um 17.43.52https://www.i-cem.de/hubfs/Sikom.pngSikomSikomhttps://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/Bildschirm%C2%ADfoto%202024-02-25%20um%2011.58.02.pngBildschirm­foto 2024-02-25 um 11.58.02Bildschirm­foto 2024-02-25 um 11.58.02https://www.i-cem.de/hubfs/RUF_Beratung-Logo%20Quadrat-1.jpgRUF_Beratung-Logo Quadrat-1RUF_Beratung-Logo Quadrat-1https://www.i-cem.de/hubfs/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://www.i-cem.de/hubfs/Bildschirmfoto%202025-04-19%20um%2018.24.28.pngBildschirmfoto 2025-04-19 um 18.24.28Bildschirmfoto 2025-04-19 um 18.24.28https://www.i-cem.de/hubfs/snCOM.pngsnCOMsnCOMhttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Logo_TT_300x300_weiss.pngLogo_TT_300x300_weissLogo_TT_300x300_weisshttps://www.i-cem.de/hubfs/Bildschirm%C2%ADfoto%202024-09-18%20um%2012.45.29.pngBildschirm­foto 2024-09-18 um 12.45.29Bildschirm­foto 2024-09-18 um 12.45.29https://www.i-cem.de/hubfs/Bildschirm%C2%ADfoto%202024-06-26%20um%2010.32.49.pngBildschirm­foto 2024-06-26 um 10.32.49Bildschirm­foto 2024-06-26 um 10.32.49https://www.i-cem.de/hubfs/infinit.cx.pnginfinit.cxinfinit.cxhttps://www.i-cem.de/hubfs/DDM%20300x300.pngDDM 300x300DDM 300x300https://www.i-cem.de/hubfs/paulusresult-logo-300x300.jpgpaulusresult-logo-300x300paulusresult-logo-300x300https://www.i-cem.de/hubfs/Bildschirmfoto%202026-03-17%20um%2008.52.15.pngBildschirmfoto 2026-03-17 um 08.52.15Bildschirmfoto 2026-03-17 um 08.52.15https://www.i-cem.de/hubfs/vier-logo-300%5B88%5D.pngvier-logo-300[88]vier-logo-300[88]https://www.i-cem.de/hubfs/Logo%20Samhammer.pngLogo SamhammerLogo Samhammerhttps://www.i-cem.de/hubfs/pauck%20und%20partners%20logo.jpgpauck und partners logopauck und partners logohttps://www.i-cem.de/hubfs/TP-1.jpgTP-1TP-1https://www.i-cem.de/hubfs/crealog_standard_RGB_300px.pngcrealog_standard_RGB_300pxcrealog_standard_RGB_300pxhttps://www.i-cem.de/hubfs/Bildschirm%C2%ADfoto%202024-06-27%20um%2017.44.15.pngBildschirm­foto 2024-06-27 um 17.44.15Bildschirm­foto 2024-06-27 um 17.44.15https://www.i-cem.de/hubfs/Bildschirmfoto%202025-12-03%20um%2016.38.08.pngBildschirmfoto 2025-12-03 um 16.38.08Bildschirmfoto 2025-12-03 um 16.38.08https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Damovo%20logo%20300x300.jpgDamovo logo 300x300Damovo logo 300x300https://www.i-cem.de/hubfs/FL%20INFINIT%20logo%20black%20yellow%20rgb%20B300%20square.pngFL INFINIT logo black yellow rgb B300 squareFL INFINIT logo black yellow rgb B300 squarehttps://www.i-cem.de/hubfs/OD%20Marke%20ohne%20Claim%20300%20dpi.jpgOD Marke ohne Claim 300 dpiOD Marke ohne Claim 300 dpihttps://www.i-cem.de/hubfs/Bildschirm%C2%ADfoto%202023-05-14%20um%2017.12.47.pngBildschirm­foto 2023-05-14 um 17.12.47Bildschirm­foto 2023-05-14 um 17.12.47https://www.i-cem.de/hubfs/Verint%20300x300.pngVerint 300x300Verint 300x300https://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/CCT%20300x300.pngCCT 300x300CCT 300x3002026-08-18https://www.i-cem.de/cx-kompass/das-neue-cx-betriebssystem-integration-orchestrierung-skalierunghttps://www.i-cem.de/hubfs/Stock%20images/top%20view%20of%20businessman%20hand%20working%20with%20modern%20technology%20and%20digital%20layer%20effect%20as%20business%20strategy%20concept-1.jpegtop view of businessman hand working with modern technology and digital layer effect as business strategy concept-1top view of businessman hand working with modern technology and digital layer effect as business strategy concept-1https://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.2026-06-19https://www.i-cem.de/customer-service-online-weiterbildunghttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/anika%20rot.jpganika rotanika rothttps://www.i-cem.de/hubfs/Group%20of%20business%20people%20assembling%20jigsaw%20puzzle%20and%20represent%20team%20support%20and%20help%20concept.jpegGroup of business people assembling jigsaw puzzle and represent team support and help conceptGroup of business people assembling jigsaw puzzle and represent team support and help concepthttps://www.i-cem.de/hubfs/Stock%20images/Workteam%20in%20office%20working%20on%20desktop%20computer.jpegWorkteam in office working on desktop computerWorkteam in office working on desktop computerhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(16).jpgDesign ohne Titel (16)Design ohne Titel (16)https://www.i-cem.de/hubfs/Bildschirmfoto%202025-06-13%20um%2010.08.28.pngBildschirmfoto 2025-06-13 um 10.08.28Bildschirmfoto 2025-06-13 um 10.08.282025-06-22https://www.i-cem.de/cx-kompass/viele-ideen-und-initiativen-wie-werden-cx-projekte-erfolgreichhttps://www.i-cem.de/hubfs/ODB3.pngODB3ODB3https://www.i-cem.de/hubfs/OD%20B2.pngOD B2OD B2https://www.i-cem.de/hubfs/OD%20B1.pngOD B1OD B1https://www.i-cem.de/hubfs/Idea%20exchange%20concept.%20Ideas%20agreement%20Investing%20in%20business%20innovation%20and%20financial%20commerce%20backing%20of%20creativity.%20Open%20lightbulb%20icon%20with%20gear%20mechanisms.%20Funding%20potential%20innovative%20growth-1.jpegIdea exchange concept. Ideas agreement Investing in business innovation and financial commerce backing of creativity. Open lightbulb icon with gear mechanisms. Funding potential innovative growth-1Idea exchange concept. Ideas agreement Investing in business innovation and financial commerce backing of creativity. Open lightbulb icon with gear mechanisms. Funding potential innovative growth-1https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Foto%20Stephanie%20Wolfram.jpgFoto Stephanie WolframFoto Stephanie Wolframhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2022-10-27https://www.i-cem.de/rainer-kolmhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Bildschirm%C2%ADfoto%202022-12-06%20um%2011.59.22.pngBildschirm­foto 2022-12-06 um 11.59.22Bildschirm­foto 2022-12-06 um 11.59.222025-09-19https://www.i-cem.de/cx-kompass/virtuelle-vortr%C3%A4ge-meistern-so-%C3%BCberzeugen-sie-in-30-minutenhttps://www.i-cem.de/hubfs/Firefly%20Ein%20leicht%20ungepflegt%20Sprecher-Referent%20bei%20einer%20virtuellen%20Veranstaltung%20an%20einem%20Schreibt(1).jpgFirefly Ein leicht ungepflegt Sprecher-Referent bei einer virtuellen Veranstaltung an einem Schreibt(1)Firefly Ein leicht ungepflegt Sprecher-Referent bei einer virtuellen Veranstaltung an einem Schreibt(1)https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/cx-kompass/kundenservice-der-zukunft-keine-einfachen-l%C3%B6sungen-in-sichthttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/business%20woman%20in%20front%20of%20two%20roads%20thinking%20deciding%20hoping%20for%20best%20taking%20chance.jpegbusiness woman in front of two roads thinking deciding hoping for best taking chancebusiness woman in front of two roads thinking deciding hoping for best taking chancehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2023-07-21https://www.i-cem.de/customer-experience-weekhttps://www.i-cem.de/hubfs/Anika%20Tannebaum-1.pngAnika Tannebaum-1Anika Tannebaum-1https://www.i-cem.de/hubfs/Kein%20Titel%20(Pr%C3%A4sentation)%20(2).jpgKein Titel (Präsentation) (2)Kein Titel (Präsentation) (2)https://www.i-cem.de/hubfs/Marc%20Walther.jpgMarc WaltherMarc Waltherhttps://www.i-cem.de/hubfs/Joachim%20Heinz-2.jpgJoachim Heinz-2Joachim Heinz-2https://www.i-cem.de/hubfs/Oliver-Kern-hoch_klein_zoom.pngOliver-Kern-hoch_klein_zoomOliver-Kern-hoch_klein_zoomhttps://www.i-cem.de/hubfs/Patrica%20Hyland.jpegPatrica HylandPatrica Hylandhttps://www.i-cem.de/hubfs/Odonovan.pngOdonovanOdonovanhttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Matias%20Mu%C3%9Fmacher.jpgMatias MußmacherMatias Mußmacherhttps://www.i-cem.de/hubfs/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://www.i-cem.de/hubfs/Richard%20Prochazka.jpegRichard ProchazkaRichard Prochazkahttps://www.i-cem.de/hubfs/RUF_Beratung-Logo%20klein.jpgRUF_Beratung-Logo kleinRUF_Beratung-Logo kleinhttps://www.i-cem.de/hubfs/Novomind.pngNovomindNovomindhttps://www.i-cem.de/hubfs/Stefan%20Marechal.pngStefan MarechalStefan Marechalhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn-2.jpgHarald Henn-2Harald Henn-2https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://www.i-cem.de/hubfs/Logos%20Partner%20-%20Sponsoren/content%20guru%20300x300.pngcontent guru 300x300content guru 300x300https://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Michael%20Kloos.jpgMichael KloosMichael Klooshttps://www.i-cem.de/hubfs/crealog.pngcrealogcrealoghttps://www.i-cem.de/hubfs/Stefan%20Kolle%20(2)-1.jpgStefan Kolle (2)-1Stefan Kolle (2)-1https://www.i-cem.de/hubfs/Tanja%20Schwab.jpgTanja SchwabTanja Schwabhttps://www.i-cem.de/hubfs/GMT_Logo_TP_Infinity_NoTag_Feb24.pngGMT_Logo_TP_Infinity_NoTag_Feb24GMT_Logo_TP_Infinity_NoTag_Feb24https://www.i-cem.de/hubfs/Johannes%20Wicht-1.jpgJohannes Wicht-1Johannes Wicht-1https://www.i-cem.de/hubfs/infinit%20horizontal%20green%202019%20B550%20square%20white%20BG.jpginfinit horizontal green 2019 B550 square white BGinfinit horizontal green 2019 B550 square white BGhttps://www.i-cem.de/hubfs/Tobias%20Meyn.jpgTobias MeynTobias Meynhttps://www.i-cem.de/hubfs/Klos_Daniela.jpgKlos_DanielaKlos_Danielahttps://www.i-cem.de/hubfs/paulus%20logo.pngpaulus logopaulus logohttps://www.i-cem.de/hubfs/Thomas%20Hellerich.pngThomas HellerichThomas Hellerichhttps://www.i-cem.de/hubfs/Logo%20Samhammer.pngLogo SamhammerLogo Samhammer2026-09-25https://www.i-cem.de/agentic-ai-forum-wo-zukunft-auf-expertise-triffthttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/peter-gentsch-expert-marketplace-66cc238e2d575.jpgpeter-gentsch-expert-marketplace-66cc238e2d575peter-gentsch-expert-marketplace-66cc238e2d575https://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn-1.jpgHarald Henn-1Harald Henn-1https://www.i-cem.de/hubfs/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://www.i-cem.de/hubfs/Stock%20images/Image%20of%20a%20succesful%20casual%20business%20woman%20using%20laptop%20during%20meeting-1.jpegImage of a succesful casual business woman using laptop during meeting-1Image of a succesful casual business woman using laptop during meeting-12026-04-27https://www.i-cem.de/cx-glossarhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Bildschirm%C2%ADfoto%202024-05-20%20um%2010.36.29.pngBildschirm­foto 2024-05-20 um 10.36.29Bildschirm­foto 2024-05-20 um 10.36.292026-07-21https://www.i-cem.de/cx-kompass/neue-ans%C3%A4tze-f%C3%BCr-die-gewinnung-von-high-potentials-f%C3%BCr-contact-und-service-center-dienstleisterhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Marc%20Gobbetto.jpgMarc GobbettoMarc Gobbettohttps://www.i-cem.de/hubfs/Stock%20images/Portrait%20of%20male%20employee%20with%20coworkers%20working%20in%20call%20center.jpegPortrait of male employee with coworkers working in call centerPortrait of male employee with coworkers working in call center2024-10-22https://www.i-cem.de/resilienter-customer-service-in-einer-wilden-welthttps://www.i-cem.de/hubfs/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://www.i-cem.de/hubfs/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria tablehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-32025-09-16https://www.i-cem.de/cx-kompass/kundenservice-2030-ki-menschen-neues-service-modellhttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(73).jpgDesign ohne Titel (73)Design ohne Titel (73)https://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Ruf2026-07-15https://www.i-cem.de/cx-kompass/die-f%C3%BCnf-gr%C3%B6%C3%9Ften-herausforderungen-bei-der-einf%C3%BChrung-von-agentic-ai-im-customer-servicehttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Knstliche%20Agenten%20sitzen%20gemeinsam%20mit%20Menschen%20in%20einem%20Call%20Center.pngKnstliche Agenten sitzen gemeinsam mit Menschen in einem Call CenterKnstliche Agenten sitzen gemeinsam mit Menschen in einem Call Center2025-12-06https://www.i-cem.de/blog2024-11-16https://www.i-cem.de/cx-kompass/die-lebendige-journey-map-customer-experience-ganzheitlich-managenhttps://www.i-cem.de/hubfs/kenny-eliason-87EqZAWN-v8-unsplash.jpgkenny-eliason-87EqZAWN-v8-unsplashkenny-eliason-87EqZAWN-v8-unsplashhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Thomas%20Scha%CC%88ffer.jpgThomas SchäfferThomas Schäffer2022-10-26https://www.i-cem.de/cx-kompass/kundenservice-im-fokus-wenn-personalisierung-zu-einem-%C3%A4rgernis-wirdhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Blogbeitrag%20Personalisation.webpBlogbeitrag PersonalisationBlogbeitrag Personalisation2026-01-26https://www.i-cem.de/cx-weiterbildunghttps://www.i-cem.de/hubfs/TK.pngTKTKhttps://www.i-cem.de/hubfs/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/_MG_5733.jpg_MG_5733_MG_5733https://www.i-cem.de/hubfs/Enbw.pngEnbwEnbwhttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://www.i-cem.de/hubfs/Elegant%20teacher%20with%20students%20sitting%20at%20the%20college%20lecture%20hall-1.jpegElegant teacher with students sitting at the college lecture hall-1Elegant teacher with students sitting at the college lecture hall-1https://www.i-cem.de/hubfs/EWE.pngEWEEWEhttps://www.i-cem.de/hubfs/Anika%20Tannebaum-3.pngAnika Tannebaum-3Anika Tannebaum-3https://www.i-cem.de/hubfs/Hornbach.pngHornbachHornbachhttps://www.i-cem.de/hubfs/Evangelische%20Bank.pngEvangelische BankEvangelische Bankhttps://www.i-cem.de/hubfs/Bildschirmfoto%202024-12-11%20um%2008.05.02.pngBildschirmfoto 2024-12-11 um 08.05.02Bildschirmfoto 2024-12-11 um 08.05.02https://www.i-cem.de/hubfs/AOK.pngAOKAOKhttps://www.i-cem.de/hubfs/Uelzener.pngUelzenerUelzenerhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Franziska%20Weber%20-%20Foto%202023.jpgFranziska Weber - Foto 2023Franziska Weber - Foto 2023https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/kolle.jpgkollekollehttps://www.i-cem.de/hubfs/LV1871.pngLV1871LV1871https://www.i-cem.de/hubfs/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitet2026-10-22always0.8https://www.i-cem.de/cx-kompass/digitale-souver%C3%A4nit%C3%A4t-in-der-kundenkommunikationhttps://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://www.i-cem.de/hubfs/Stock%20images/Happy%20manager%20standing%20with%20his%20arms%20crossed.jpegHappy manager standing with his arms crossedHappy manager standing with his arms crossedhttps://www.i-cem.de/hubfs/Stock%20images/hand%20drawing%20graph%20chart%20and%20business%20strategy%20as%20concept.jpeghand drawing graph chart and business strategy as concepthand drawing graph chart and business strategy as concepthttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/3D%20chain%20breaking%20-%20isolated%20over%20a%20white%20background.jpeg3D chain breaking - isolated over a white background3D chain breaking - isolated over a white backgroundhttps://www.i-cem.de/hubfs/Foto_Natascha%20Hoffmeister_Quadrat%20Kopie.jpgFoto_Natascha Hoffmeister_Quadrat KopieFoto_Natascha Hoffmeister_Quadrat Kopie2026-06-17https://www.i-cem.de/cx-kompass/5-gr%C3%BCnde-warum-sie-auf-ein-cloud-contact-center-umsteigen-solltenhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Annika%20Schmidt.pngAnnika SchmidtAnnika Schmidthttps://www.i-cem.de/hubfs/Conent%20Guru%20Teaserbild.pngConent Guru TeaserbildConent Guru Teaserbildhttps://www.i-cem.de/hubfs/content%20guru%20storm.pngcontent guru stormcontent guru storm2026-06-17https://www.i-cem.de/cx-kompass/warum-sind-online-konferenzen-aus-dem-gesch%C3%A4ftsalltag-nicht-mehr-weg-zu-denkenhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Workplace%20with%20tablet%20pc%20showing%20calendar%20and%20a%20cup%20of%20coffee%20on%20a%20wooden%20work%20table%20close-up.jpegWorkplace with tablet pc showing calendar and a cup of coffee on a wooden work table close-upWorkplace with tablet pc showing calendar and a cup of coffee on a wooden work table close-uphttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-06-19https://www.i-cem.de/customer-service-week/17https://www.i-cem.de/hubfs/Novomind.pngNovomindNovomindhttps://www.i-cem.de/hubfs/Patrica%20Hyland.jpegPatrica HylandPatrica Hylandhttps://www.i-cem.de/hubfs/Picture%20Sarah-C%C3%A9line%20Schubert.jpg.jpegPicture Sarah-Céline Schubert.jpgPicture Sarah-Céline Schubert.jpghttps://www.i-cem.de/hubfs/odo_logo_cmyk.pngodo_logo_cmykodo_logo_cmykhttps://www.i-cem.de/hubfs/Aristech%20Logo.pngAristech LogoAristech Logohttps://www.i-cem.de/hubfs/PauckPartners.pngPauckPartnersPauckPartnershttps://www.i-cem.de/hubfs/Spitch.pngSpitchSpitchhttps://www.i-cem.de/hubfs/Mike%20Ullrich%20Objektkultur.jpgMike Ullrich ObjektkulturMike Ullrich Objektkulturhttps://www.i-cem.de/hubfs/Logo%20Samhammer.pngLogo SamhammerLogo Samhammerhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Benjamin%20Gebauer-1.jpgBenjamin Gebauer-1Benjamin Gebauer-1https://www.i-cem.de/hubfs/Alexander%20Fischer.jpgAlexander FischerAlexander Fischerhttps://www.i-cem.de/hubfs/Tobias%20Meyn.jpgTobias MeynTobias Meynhttps://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(22).jpgDesign ohne Titel (22)Design ohne Titel (22)https://www.i-cem.de/hubfs/Roland%20Ruf%20(1).pngRoland Ruf (1)Roland Ruf (1)https://www.i-cem.de/hubfs/Marc%20Ohlmann-1.jpgMarc Ohlmann-1Marc Ohlmann-1https://www.i-cem.de/hubfs/Thomas%20Hellerich-1.pngThomas Hellerich-1Thomas Hellerich-1https://www.i-cem.de/hubfs/infinit.cx%20Logo%20green%20RGB.pnginfinit.cx Logo green RGBinfinit.cx Logo green RGBhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Frank%20Sinde%20.jpgFrank Sinde Frank Sinde https://www.i-cem.de/hubfs/GMT_Logo_TP_Infinity_NoTag_Feb24.pngGMT_Logo_TP_Infinity_NoTag_Feb24GMT_Logo_TP_Infinity_NoTag_Feb24https://www.i-cem.de/hubfs/Paulus%20result.pngPaulus resultPaulus resulthttps://www.i-cem.de/hubfs/crealog.pngcrealogcrealoghttps://www.i-cem.de/hubfs/Objektkultur%20Logo.svgObjektkultur LogoObjektkultur Logohttps://www.i-cem.de/hubfs/Logo_servistio_Triangle_mit_Claim_dark.svgLogo_servistio_Triangle_mit_Claim_darkLogo_servistio_Triangle_mit_Claim_darkhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Ulrich%20Hoffmann.jpegUlrich HoffmannUlrich Hoffmannhttps://www.i-cem.de/hubfs/Michael%20Jurisch.jpgMichael JurischMichael Jurischhttps://www.i-cem.de/hubfs/Ruf.pngRufRufhttps://www.i-cem.de/hubfs/Michael%20Kloos-1.jpgMichael Kloos-1Michael Kloos-1https://www.i-cem.de/hubfs/Holger%20Heinze-1.pngHolger Heinze-1Holger Heinze-1https://www.i-cem.de/hubfs/Ralf%20Voigt.jpegRalf VoigtRalf Voigthttps://www.i-cem.de/hubfs/Design%20ohne%20Titel%20(21).jpgDesign ohne Titel (21)Design ohne Titel (21)https://www.i-cem.de/hubfs/Georg%20B%C3%B6ning.jpegGeorg BöningGeorg Böninghttps://www.i-cem.de/hubfs/Cornelius%20Pfohl.jpegCornelius PfohlCornelius Pfohlhttps://www.i-cem.de/hubfs/Iskander%20Business%20Partner.jpegIskander Business PartnerIskander Business Partnerhttps://www.i-cem.de/hubfs/Stefan%20Kolle%20(2)-1.jpgStefan Kolle (2)-1Stefan Kolle (2)-12026-09-10https://www.i-cem.de/cx-kompass/erfolgreiche-contact-center-ausschreibungen-kriterien-und-tippshttps://www.i-cem.de/hubfs/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://www.i-cem.de/hubfs/Stock%20images/Image%20of%20a%20succesful%20casual%20business%20woman%20using%20laptop%20during%20meeting.jpegImage of a succesful casual business woman using laptop during meetingImage of a succesful casual business woman using laptop during meetinghttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2025-05-26https://www.i-cem.de/cx-kompass/das-uhrwerk-des-kundenservice-einfach-nach-au%C3%9Fen-komplex-im-innerenhttps://www.i-cem.de/hubfs/Stock%20images/3d%20light%20growing%20human%20social%20network%20and%20leadership%20as%20concept.jpeg3d light growing human social network and leadership as concept3d light growing human social network and leadership as concepthttps://www.i-cem.de/hubfs/Stock%20images/Image%20of%20a%20succesful%20casual%20business%20woman%20using%20laptop%20during%20meeting.jpegImage of a succesful casual business woman using laptop during meetingImage of a succesful casual business woman using laptop during meetinghttps://www.i-cem.de/hubfs/Stock%20images/Composite%20image%20of%20smiling%20businesswoman%20thinking.jpegComposite image of smiling businesswoman thinkingComposite image of smiling businesswoman thinkinghttps://www.i-cem.de/hubfs/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Back%20view%20of%20businessman%20looking%20at%20mechanism%20of%20cogwheels.jpegBack view of businessman looking at mechanism of cogwheelsBack view of businessman looking at mechanism of cogwheels2025-06-04https://www.i-cem.de/cx-kompass/kriterien-f%C3%BCr-die-auswahl-von-ticketing-systemen-f%C3%BCr-den-kundenservicehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/A%20detailed%20image%20of%20a%20modern%2c%20userfriendly%20ticketing%20system%20for%20customer%20service%2c%20featuring%20intuitive%20interfaces%2c%20scalability%2c%20automation%2c%20multichanne.jpegA detailed image of a modern, userfriendly ticketing system for customer service, featuring intuitive interfaces, scalability, automation, multichanneA detailed image of a modern, userfriendly ticketing system for customer service, featuring intuitive interfaces, scalability, automation, multichannehttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2024-12-09https://www.i-cem.de/cx-kompass/der-alte-neue-rockstar-self-servicehttps://www.i-cem.de/hubfs/FoCus%20Cx%20Kompass%20Buske.pngFoCus Cx Kompass BuskeFoCus Cx Kompass Buskehttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/Woman%20use%20of%20soft%20drink%20vending%20system%20paying%20by%20cellphone.jpegWoman use of soft drink vending system paying by cellphoneWoman use of soft drink vending system paying by cellphonehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Buske.jpgBuskeBuskehttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an office2022-07-27https://www.i-cem.de/cx-kompass/cx-weiterbildungsroadmap-2026-f%C3%BCr-einheitliche-cxhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/Stock%20images/Business%20person%20looking%20at%20road%20with%20question%20mark%20sign%20concept.jpegBusiness person looking at road with question mark sign conceptBusiness person looking at road with question mark sign concept2026-05-16https://www.i-cem.de/oliver-kernhttps://www.i-cem.de/hubfs/Oliver%20Kern.jpgOliver KernOliver Kernhttps://www.i-cem.de/hubfs/Oliver-Kern-hoch_klein_zoom.pngOliver-Kern-hoch_klein_zoomOliver-Kern-hoch_klein_zoomhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Long%20exposure%20taken%20in%20the%20Fort%20McHenry%20Tunnel%2c%20Baltimore%2c%20Maryland..jpegLong exposure taken in the Fort McHenry Tunnel, Baltimore, Maryland.Long exposure taken in the Fort McHenry Tunnel, Baltimore, Maryland.https://www.i-cem.de/hubfs/Stock%20images/row%20of%20light%20bulbs%20with%20one%20different%20from%20the%20others.jpegrow of light bulbs with one different from the othersrow of light bulbs with one different from the others2025-02-25https://www.i-cem.de/peter-pirnerhttps://www.i-cem.de/hubfs/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/Blog%20E132.jpgBlog E132Blog E132https://www.i-cem.de/hubfs/Michael-Paulus.pngMichael-PaulusMichael-Paulushttps://www.i-cem.de/hubfs/Stock%20images/Closeup%20portrait%20perplexed%20young%20man%20looking%20at%20smart%20phone%20seeing%20bad%20news%20or%20photos%20with%20confused%20emotion%20on%20his%20face%20isolated%20on%20gray%20wall%20background.%20Human%20reaction%2c%20expression.jpegCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expressionCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expressionhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/peter%20pirner_prev_ui.pngpeter pirner_prev_uipeter pirner_prev_uihttps://www.i-cem.de/hubfs/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/Blog%20E129.jpgBlog E129Blog E129https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2025-02-12https://www.i-cem.de/cx-kompass/chatgpt-im-kundenservice-zwischen-hype-und-realit%C3%A4t-warum-unternehmen-umdenken-m%C3%BCssenhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://www.i-cem.de/hubfs/Stock%20images/Young%20businessman%20sitting%20in%20office%20chair%20in%20front%20of%20a%20wall%20with%20cloud%20thought%20sketched%20on%20a%20chalkboard%20above%20his%20head.jpegYoung businessman sitting in office chair in front of a wall with cloud thought sketched on a chalkboard above his headYoung businessman sitting in office chair in front of a wall with cloud thought sketched on a chalkboard above his head2026-06-17https://www.i-cem.de/cx-kompass/aussen-faechern-innen-buendeln-omnikanal-kundenmanagement-und-effizienz-im-customer-service-in-einklang-bringenhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/People%20traveling%20on%20airport%20silhouettes.jpegPeople traveling on airport silhouettesPeople traveling on airport silhouetteshttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://www.i-cem.de/hubfs/Aussen%20-%20Inen.pngAussen - InenAussen - Inen2026-06-21https://www.i-cem.de/ms-teams-contact-center-27.juni-2023https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/MS%20Teams%20&%20Contact%20Center%2027.%20Juni%2014_00%20-%2016_00.mp4/medium.jpgMS Teams & Contact Center 27. Juni 14_00 - 16_00MS Teams & Contact Center 27. Juni 14_00 - 16_00https://www.i-cem.de/hubfs/MS%20Teams%20&%20Contact%20Center%2027.%20Juni%2014_00%20-%2016_00.mp46189nonohttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400.jpgFO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400https://www.i-cem.de/hubfs/Damovo%20logo%20300x300.jpgDamovo logo 300x300Damovo logo 300x300https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Foto%20Udo%20Sch%C3%B6nemann_1024x1024.jpgFoto Udo Schönemann_1024x1024Foto Udo Schönemann_1024x1024https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/peter-linnemann.1024x1024.jpgpeter-linnemann.1024x1024peter-linnemann.1024x1024https://www.i-cem.de/hubfs/novomind%20logo.jpgnovomind logonovomind logohttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Foto%20Frank%20Sinde.jpgFoto Frank SindeFoto Frank Sindehttps://www.i-cem.de/hubfs/hybrid_work_VIER_small.jpghybrid_work_VIER_smallhybrid_work_VIER_small2023-06-28https://www.i-cem.de/cx-kompass/qualit%C3%A4t-als-erfolgsrezept-im-contact-center-ein-blick-auf-qualit%C3%A4tsmessungen-und-instrumentehttps://www.i-cem.de/hubfs/Stock%20images/Composite%20image%20of%20smiling%20businesswoman%20thinking.jpegComposite image of smiling businesswoman thinkingComposite image of smiling businesswoman thinkinghttps://www.i-cem.de/hubfs/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2025-01-31https://www.i-cem.de/cx-kompass/ai-readiness-im-kundenservice-pragmatisch-pruefenhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Roland%20Schmidkunz.jpegRoland SchmidkunzRoland Schmidkunzhttps://www.i-cem.de/hubfs/undefined-3.gifundefined-3undefined-3https://www.i-cem.de/hubfs/Stock%20images/Be%20Prepared%20sign%20with%20sky%20background.jpegBe Prepared sign with sky backgroundBe Prepared sign with sky backgroundhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-09-03https://www.i-cem.de/cx-kompass/interim-management-im-customer-servicehttps://www.i-cem.de/hubfs/Stock%20images/Angry%20manager%20looking%20to%20wall%20with%20drawn%20overloaded%20brain%20concept.jpegAngry manager looking to wall with drawn overloaded brain conceptAngry manager looking to wall with drawn overloaded brain concepthttps://www.i-cem.de/hubfs/Michael%20Barbarino-1.pngMichael Barbarino-1Michael Barbarino-1https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2025-02-12https://www.i-cem.de/anbieteruebersicht-customer-service-loesungenhttps://www.i-cem.de/hubfs/2023_%20Customer-Service-Landscape%202023-09-05%2009-55-31.jpg2023_ Customer-Service-Landscape 2023-09-05 09-55-312023_ Customer-Service-Landscape 2023-09-05 09-55-31https://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/Bildschirmfoto%202025-04-26%20um%2009.16.16.pngBildschirmfoto 2025-04-26 um 09.16.16Bildschirmfoto 2025-04-26 um 09.16.16https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2025-12-28https://www.i-cem.de/cx-kompass/technologie-saboteur-f%C3%BCr-customer-experiencehttps://www.i-cem.de/hubfs/Stock%20images/Young%20businessman%20illustrated%20inconsiderable%20by%20being%20trampled.jpegYoung businessman illustrated inconsiderable by being trampledYoung businessman illustrated inconsiderable by being trampledhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2024-03-07https://www.i-cem.de/cx-kompass/das-haben-customer-experience-und-yoga-gemeinsamhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://www.i-cem.de/hubfs/young%20handsome%20business%20man%20in%20black%20suit%20and%20tie%20practice%20yoga%20and%20relax%20at%20network%20server%20room%20while%20representing%20stres%20control%20concept.jpegyoung handsome business man in black suit and tie practice yoga and relax at network server room while representing stres control conceptyoung handsome business man in black suit and tie practice yoga and relax at network server room while representing stres control concept2023-03-14https://www.i-cem.de/cx-kompass/generative-ki-gepaart-mit-conversational-ai-ein-meilenstein-im-kundenservicehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Sebastian%20Glock%20-%20Technology%20Evangelist%20von%20Cognigy.jpgSebastian Glock - Technology Evangelist von CognigySebastian Glock - Technology Evangelist von Cognigyhttps://www.i-cem.de/hubfs/Close%20up%20of%20human%20hands%20using%20virtual%20panel.jpegClose up of human hands using virtual panelClose up of human hands using virtual panel2026-01-26https://www.i-cem.de/cx-summer-sessionshttps://www.i-cem.de/hubfs/Stock%20images/sunset%20on%20the%20beach%20Takamaka%2c%20Mahe%20island%2c%20Seychelles.jpegsunset on the beach Takamaka, Mahe island, Seychellessunset on the beach Takamaka, Mahe island, Seychelleshttps://www.i-cem.de/hubfs/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://www.i-cem.de/hubfs/colorful%20and%20vivid%20stage%20spotlight%20on%20stage%20background.jpegcolorful and vivid stage spotlight on stage backgroundcolorful and vivid stage spotlight on stage backgroundhttps://www.i-cem.de/hubfs/Stock%20images/beach%20at%20Praslin%20island%2c%20Seychelles.jpegbeach at Praslin island, Seychellesbeach at Praslin island, Seychelleshttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/Stock%20images/Munich%2c%20Germany%20at%20City%20Hall..jpegMunich, Germany at City Hall.Munich, Germany at City Hall.https://www.i-cem.de/hubfs/Stock%20images/boat%20on%20beach%20Mahe%20island%2c%20Seychelles.jpegboat on beach Mahe island, Seychellesboat on beach Mahe island, Seychelleshttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Evening%20light%20at%20the%20beach%20in%20Naples%2c%20Florida..jpegEvening light at the beach in Naples, Florida.Evening light at the beach in Naples, Florida.2026-01-28https://www.i-cem.de/cx-kompass/die-vier-musketiere-der-cx-umsetzunghttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Four%20Musketeers%20from%20the%20Novel.pngFour Musketeers from the NovelFour Musketeers from the Novelhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Henn2026-09-28https://www.i-cem.de/cx-kompass/was-ist-eigentlich-voice-of-the-customer-vochttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Multi%20ethnic%20group%20of%20succesful%20creative%20business%20people%20using%20a%20laptop%20during%20candid%20meeting.jpegMulti ethnic group of succesful creative business people using a laptop during candid meetingMulti ethnic group of succesful creative business people using a laptop during candid meetinghttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/The%20image%20depicts%20a%20modern%20office%20space%20filled%20with%20soft%2c%20natural%20light%20filtering%20through%20large%20windows.jpegThe image depicts a modern office space filled with soft, natural light filtering through large windowsThe image depicts a modern office space filled with soft, natural light filtering through large windows2025-02-18https://www.i-cem.de/cx-kompass/customer-experience-als-betriebssystem-f%C3%BCr-wachstumhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Matias%20Mu%C3%9Fmacher.jpgMatias MußmacherMatias Mußmacherhttps://www.i-cem.de/hubfs/Stock%20images/hand%20drawing%20graph%20chart%20and%20business%20strategy%20as%20concept.jpeghand drawing graph chart and business strategy as concepthand drawing graph chart and business strategy as concept2026-05-13https://www.i-cem.de/cx-kompass/so-erarbeiten-sie-eine-customer-experience-strategiehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/1111.png11111111https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20of%20businessman%20hand%20drawing%20business%20strategy%20sketches.jpegClose up of businessman hand drawing business strategy sketchesClose up of businessman hand drawing business strategy sketcheshttps://www.i-cem.de/hubfs/11111.png11111111112024-05-10https://www.i-cem.de/cx-kompass/was-ist-eigentlich-digital-customer-experiencehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/The%20image%20depicts%20a%20modern%20digital%20workspace%2c%20showcasing%20a%20sleek%2c%20minimalist%20desk%20setup.jpegThe image depicts a modern digital workspace, showcasing a sleek, minimalist desk setupThe image depicts a modern digital workspace, showcasing a sleek, minimalist desk setup2026-01-26https://www.i-cem.de/cx-kompass/ai-agents-im-service-warum-architektur-alles-entscheidethttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Michael%20Kloos.jpgMichael KloosMichael Klooshttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://www.i-cem.de/hubfs/undefined-1.gifundefined-1undefined-1https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2026-07-22https://www.i-cem.de/cx-weiterbildung-unterlagenhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/CX%20Weiterbildung%20Unterlagen.pngCX Weiterbildung UnterlagenCX Weiterbildung Unterlagenhttps://www.i-cem.de/hubfs/Bildschirmfoto%202024-12-11%20um%2008.05.02.pngBildschirmfoto 2024-12-11 um 08.05.02Bildschirmfoto 2024-12-11 um 08.05.022024-12-11https://www.i-cem.de/customer-experience-week/24https://www.i-cem.de/hubfs/Johannes%20Wicht-1.jpgJohannes Wicht-1Johannes Wicht-1https://www.i-cem.de/hubfs/infinit%20horizontal%20green%202019%20B550%20square%20white%20BG.jpginfinit horizontal green 2019 B550 square white BGinfinit horizontal green 2019 B550 square white BGhttps://www.i-cem.de/hubfs/Bildschirmfoto%202025-12-03%20um%2016.38.08.pngBildschirmfoto 2025-12-03 um 16.38.08Bildschirmfoto 2025-12-03 um 16.38.08https://www.i-cem.de/hubfs/Logo%20Samhammer.pngLogo SamhammerLogo Samhammerhttps://www.i-cem.de/hubfs/Kein%20Titel%20(Pr%C3%A4sentation)%20(2).jpgKein Titel (Präsentation) (2)Kein Titel (Präsentation) (2)https://www.i-cem.de/hubfs/Targenio%20Jan%20Schilling-1.pngTargenio Jan Schilling-1Targenio Jan Schilling-1https://www.i-cem.de/hubfs/Oliver-Kern-hoch_klein_zoom.pngOliver-Kern-hoch_klein_zoomOliver-Kern-hoch_klein_zoomhttps://www.i-cem.de/hubfs/Josef%20Loewe.jpgJosef LoeweJosef Loewehttps://www.i-cem.de/hubfs/Bildschirmfoto%202025-04-19%20um%2018.23.28.pngBildschirmfoto 2025-04-19 um 18.23.28Bildschirmfoto 2025-04-19 um 18.23.28https://www.i-cem.de/hubfs/Hamdi_Bozkurt_VIER_2022.jpgHamdi_Bozkurt_VIER_2022Hamdi_Bozkurt_VIER_2022https://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/csm_Skeide_Oliver_2_5bb0c5e8cf.jpegcsm_Skeide_Oliver_2_5bb0c5e8cfcsm_Skeide_Oliver_2_5bb0c5e8cfhttps://www.i-cem.de/hubfs/Logo_TOP_SERVICE_ohne_Jahreszahl_neu.pngLogo_TOP_SERVICE_ohne_Jahreszahl_neuLogo_TOP_SERVICE_ohne_Jahreszahl_neuhttps://www.i-cem.de/hubfs/Michael%20Mischke.jpgMichael MischkeMichael Mischkehttps://www.i-cem.de/hubfs/Michael%20Lersch%204.jpgMichael Lersch 4Michael Lersch 4https://www.i-cem.de/hubfs/targenio.pngtargeniotargeniohttps://www.i-cem.de/hubfs/Thomas%20Hellerich.pngThomas HellerichThomas Hellerichhttps://www.i-cem.de/hubfs/paulus%20logo.pngpaulus logopaulus logohttps://www.i-cem.de/hubfs/Forsta%20logo%20300x300%20wei%C3%9F.pngForsta logo 300x300 weißForsta logo 300x300 weißhttps://www.i-cem.de/hubfs/Iskander%20Business%20Partner.jpegIskander Business PartnerIskander Business Partnerhttps://www.i-cem.de/hubfs/Matthias%20Dehn%20-%20IBP.jpegMatthias Dehn - IBPMatthias Dehn - IBPhttps://www.i-cem.de/hubfs/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://www.i-cem.de/hubfs/Michael%20Kloos.pngMichael KloosMichael Klooshttps://www.i-cem.de/hubfs/Stefan%20Kolle%20(2)-1.jpgStefan Kolle (2)-1Stefan Kolle (2)-1https://www.i-cem.de/hubfs/Patrica%20Hyland.jpegPatrica HylandPatrica Hylandhttps://www.i-cem.de/hubfs/Annika%20Schmidt-1.pngAnnika Schmidt-1Annika Schmidt-1https://www.i-cem.de/hubfs/Pascal_J%C3%A4ger_Netigate.jpgPascal_Jäger_NetigatePascal_Jäger_Netigatehttps://www.i-cem.de/hubfs/Logo%20QuestionPro.pngLogo QuestionProLogo QuestionProhttps://www.i-cem.de/hubfs/crealog.jpgcrealogcrealoghttps://www.i-cem.de/hubfs/CX%20Dialog%202026.pngCX Dialog 2026CX Dialog 2026https://www.i-cem.de/hubfs/vier.pngviervierhttps://www.i-cem.de/hubfs/Alexander%20Ligowski.jpegAlexander LigowskiAlexander Ligowskihttps://www.i-cem.de/hubfs/RUF_Beratung-Logo%20klein.jpgRUF_Beratung-Logo kleinRUF_Beratung-Logo kleinhttps://www.i-cem.de/hubfs/Christian%20Roeb-%20Speaker%20Bild%203.pngChristian Roeb- Speaker Bild 3Christian Roeb- Speaker Bild 3https://www.i-cem.de/hubfs/netigate-logo-new.svgnetigate-logo-newnetigate-logo-new2026-06-30https://www.i-cem.de/cx-kompass/agentic-ai-im-kundenservice-wie-autonome-ki-systeme-die-customer-experience-neu-definierenhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://www.i-cem.de/hubfs/AI-Generated%20Media/Images/Computer%20Chips%20Design.pngComputer Chips DesignComputer Chips Design2026-04-04https://www.i-cem.de/cx-kompass/voicebot-firewall-genai-sicherheit-f%C3%BCr-sprachbotshttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://www.i-cem.de/hubfs/Stock%20images/Optimization%20on%20Pocket%20Watch%20Face%20with%20Close%20View%20of%20Watch%20Mechanism.%20Time%20Concept.%20Vintage%20Effect..jpegOptimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.Optimization on Pocket Watch Face with Close View of Watch Mechanism. Time Concept. Vintage Effect.https://www.i-cem.de/hubfs/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://www.i-cem.de/hubfs/Stock%20images/Conceptual%20digital%20image%20of%20lock%20on%20circuit%20background.jpegConceptual digital image of lock on circuit backgroundConceptual digital image of lock on circuit backgroundhttps://www.i-cem.de/hubfs/Frank%20Sinde.pngFrank SindeFrank Sinde2026-07-10https://www.i-cem.de/cx-dialoghttps://www.i-cem.de/hubfs/Thomas%20Maiwald-Immer-2.jpgThomas Maiwald-Immer-2Thomas Maiwald-Immer-2https://www.i-cem.de/hubfs/Sue%20Ajdini.jpgSue AjdiniSue Ajdinihttps://www.i-cem.de/hubfs/Stefan%20Kolle%20(5).jpgStefan Kolle (5)Stefan Kolle (5)https://www.i-cem.de/hubfs/Joachim%20Heinz-2.jpgJoachim Heinz-2Joachim Heinz-2https://www.i-cem.de/hubfs/Stefan%20Gr%C3%BCnzner%20(2).jpgStefan Grünzner (2)Stefan Grünzner (2)https://www.i-cem.de/hubfs/Prof.%20Dr.%20Nils%20Hafner-1.jpgProf. Dr. Nils Hafner-1Prof. Dr. Nils Hafner-1https://www.i-cem.de/hubfs/Robert%20Horndasch.jpgRobert HorndaschRobert Horndaschhttps://www.i-cem.de/hubfs/02_dialog.png02_dialog02_dialoghttps://www.i-cem.de/hubfs/QuestionPro.jpgQuestionProQuestionProhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn-2.jpgHarald Henn-2Harald Henn-2https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Eckhardt%20B%C3%B6hme.jpgEckhardt BöhmeEckhardt Böhmehttps://www.i-cem.de/hubfs/Nicole%20Melson.jpgNicole MelsonNicole Melsonhttps://www.i-cem.de/hubfs/Stefanie%20Luder-1.jpgStefanie Luder-1Stefanie Luder-1https://www.i-cem.de/hubfs/infinitcx.jpginfinitcxinfinitcxhttps://www.i-cem.de/hubfs/Johannes%20Wicht-1.jpgJohannes Wicht-1Johannes Wicht-1https://www.i-cem.de/hubfs/shutterstock_2333363429%20Kopie%202.jpgshutterstock_2333363429 Kopie 2shutterstock_2333363429 Kopie 2https://www.i-cem.de/hubfs/Stock%20images/Group%20of%20young%20people%20in%20business%20meeting-2.jpegGroup of young people in business meeting-2Group of young people in business meeting-2https://www.i-cem.de/hubfs/cxomni-1.jpgcxomni-1cxomni-12026-05-12https://www.i-cem.de/cx-kompass/6-argumente-gegen-eine-cloud-l%C3%B6sung-im-contact-centerhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Rufhttps://www.i-cem.de/hubfs/Stock%20images/Cloud%20Computing%20Concept.%20The%20Future%20-%20Everything%20from%20Socket.jpegCloud Computing Concept. The Future - Everything from SocketCloud Computing Concept. The Future - Everything from Socket2024-05-11https://www.i-cem.de/cx-kompass/die-cx-landkartehttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/Handsome%20young%20man%20holding%20a%20map%20with%20a%20world%20map%20and%20a%20compass%20behind%20him.jpegHandsome young man holding a map with a world map and a compass behind himHandsome young man holding a map with a world map and a compass behind him2026-06-17https://www.i-cem.de/cx-kompass/customer-experience-management-einfach-erklaerthttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Stock%20images/people%20in%20consumer%20electronics%20%20retail%20store%20looking%20at%20latest%20laptop%2c%20television%20and%20photo%20camera%20to%20buy.jpegpeople in consumer electronics retail store looking at latest laptop, television and photo camera to buypeople in consumer electronics retail store looking at latest laptop, television and photo camera to buyhttps://www.i-cem.de/hubfs/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-06-17https://www.i-cem.de/cx-kompass/was-gute-experiences-im-kern-auszeichnet-und-was-wir-im-cx-bisher-%C3%BCbersehen-habenhttps://www.i-cem.de/hubfs/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/susanne%20Ogorman%20quadratisch.jpgsusanne Ogorman quadratischsusanne Ogorman quadratischhttps://www.i-cem.de/hubfs/CCS%202025%20Videos%20und%20Clips/CX-Talks%20Blog/susanne%20leere%20buehne.jpgsusanne leere buehnesusanne leere buehnehttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cem2025-11-25https://www.i-cem.de/customer-experience-week/17https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Jakov%20Cavar%20Portrait.jpgJakov Cavar PortraitJakov Cavar Portraithttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Thomas%20Scha%CC%88ffer.jpgThomas SchäfferThomas Schäfferhttps://www.i-cem.de/hubfs/Businessman%20pressing%20modern%20social%20buttons%20on%20a%20virtual%20background.jpegBusinessman pressing modern social buttons on a virtual backgroundBusinessman pressing modern social buttons on a virtual backgroundhttps://www.i-cem.de/hubfs/i_cem.svgi_cemi_cemhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://www.i-cem.de/hubfs/Stefan%20Kolle.jpegStefan KolleStefan Kollehttps://www.i-cem.de/hubfs/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://www.i-cem.de/hubfs/communication%20technology%20mobile%20phone%20high%20tech%20concept.%20Happy%20man%20using%20texting%20on%20smartphone%20social%20media%20application%20icons%20flying%20out%20of%20cellphone%20isolated%20grey%20wall%20background.%204g%20data%20plan-1.jpegcommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data plan-1communication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data plan-1https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/pia%20jakobson.jpgpia jakobsonpia jakobsonhttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/James%20Riley.jpgJames RileyJames Rileyhttps://www.i-cem.de/hubfs/Logo_CC_v01_4c.pngLogo_CC_v01_4cLogo_CC_v01_4chttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Verena%20Ehbrecht.jpegVerena EhbrechtVerena Ehbrechthttps://www.i-cem.de/hubfs/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://www.i-cem.de/hubfs/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://www.i-cem.de/hubfs/Referenten%20-%20Autoren/benjamin%20gebauer.jpgbenjamin gebauerbenjamin gebauerhttps://www.i-cem.de/hubfs/Bildschirmfoto%202022-06-02%20um%2019.37.51.pngBildschirmfoto 2022-06-02 um 19.37.51Bildschirmfoto 2022-06-02 um 19.37.51https://www.i-cem.de/hubfs/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_klein2024-05-20