https://www.i-cem.de/cx-kompass/wie-man-ai-effizient-einsetzt-ohne-sich-in-dem-prozess-zu-verlierenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20of%20light%20bulb%20with%20gear%20mechanism%20inside%20isolated%20on%20dark%20blue%20background-1.jpegClose up of light bulb with gear mechanism inside isolated on dark blue background-1Close up of light bulb with gear mechanism inside isolated on dark blue background-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/1651751219666.jpeg16517512196661651751219666https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20of%20light%20bulb%20with%20gear%20mechanism%20inside%20isolated%20on%20dark%20blue%20background.jpegClose up of light bulb with gear mechanism inside isolated on dark blue backgroundClose up of light bulb with gear mechanism inside isolated on dark blue background2023-10-24https://www.i-cem.de/was-ist-die-richtige-cx-und-customer-service-software-f%C3%BCr-mein-unternehmenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Talkdesk.pngLogo TalkdeskLogo Talkdeskhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202024-06-26%20um%2010.32.49.pngBildschirm­foto 2024-06-26 um 10.32.49Bildschirm­foto 2024-06-26 um 10.32.49https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/diablocom.pngdiablocomdiablocomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Five9.pngFive9Five9https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog_standard_RGB_300px.pngcrealog_standard_RGB_300pxcrealog_standard_RGB_300pxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/novomind%20300x300.pngnovomind 300x300novomind 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Enghouse%20Interactive.pngEnghouse InteractiveEnghouse Interactivehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Verint%20300x300.pngVerint 300x300Verint 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-08-12%20um%2011.06.30.pngBildschirmfoto 2025-08-12 um 11.06.30Bildschirmfoto 2025-08-12 um 11.06.30https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/IPDynamics.pngIPDynamicsIPDynamicshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/NiCE%20Cognigy.pngNiCE CognigyNiCE Cognigyhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Anbieter%C3%BCbersicht%20CCaaS%20Technologien%202026-1.pngAnbieterübersicht CCaaS Technologien 2026-1Anbieterübersicht CCaaS Technologien 2026-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/Bildschirm%C2%ADfoto%202024-02-25%20um%2011.58.02.pngBildschirm­foto 2024-02-25 um 11.58.02Bildschirm­foto 2024-02-25 um 11.58.02https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Zoom.pngZoomZoomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/BSI.pngBSIBSIhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Genesys-1.pngLogo Genesys-1Logo Genesys-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/nfon.pngnfonnfonhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Avaya.pngAvayaAvayahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/qualtrics.pngqualtricsqualtricshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sikom%20Logo_300x300px_wei%C3%9Fer%20Hintergrund.pngSikom Logo_300x300px_weißer HintergrundSikom Logo_300x300px_weißer Hintergrundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Medallia.pngMedalliaMedalliahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/vier-logo-300%5B88%5D.pngvier-logo-300[88]vier-logo-300[88]https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/NICE.pngNICENICEhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sprinklr.pngSprinklrSprinklrhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/QuestionPro-1.pngQuestionPro-1QuestionPro-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Salesforce.pngSalesforceSalesforcehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Omilia.pngOmiliaOmiliahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-12-03%20um%2016.38.08.pngBildschirmfoto 2025-12-03 um 16.38.08Bildschirmfoto 2025-12-03 um 16.38.08https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Microsoft.pngMicrosoftMicrosoft2026-08-04https://www.i-cem.de/cx-kompass/sollten-wir-unsere-kunden-und-kundinnen-wirklich-begeistern-und-wenn-ja-wie-funktioniert-das-eigentlichhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX-Talks%20Blog/susanne%20ogorman%20schweben.jpgsusanne ogorman schwebensusanne ogorman schwebenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX-Talks%20Blog/susanne%20Ogorman%20quadratisch.jpgsusanne Ogorman quadratischsusanne Ogorman quadratischhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX-Talks%20Blog/susanne%20leere%20episode.jpgsusanne leere episodesusanne leere episode2026-06-17https://www.i-cem.de/cx-kompass/im-zentrum-der-digitalen-prozesse-die-kommunikationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ralf%20M%C3%BChlenh%C3%B6ver.jpgRalf MühlenhöverRalf Mühlenhöverhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Two%20young%20businesswomen%20having%20a%20meeting%20in%20the%20office%20sitting%20at%20a%20desk%20having%20a%20discussion%20with%20focus%20to%20a%20young%20woman%20wearing%20glasses.jpegTwo young businesswomen having a meeting in the office sitting at a desk having a discussion with focus to a young woman wearing glassesTwo young businesswomen having a meeting in the office sitting at a desk having a discussion with focus to a young woman wearing glasses2024-01-10https://www.i-cem.de/cx-summithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CXsummit_Visual-mit-Logo-white.jpgCXsummit_Visual-mit-Logo-whiteCXsummit_Visual-mit-Logo-whitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/peter%20pirner_prev_ui.pngpeter pirner_prev_uipeter pirner_prev_uihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/RMCC-succeet-Farbverlauf%5B32%5D.jpgRMCC-succeet-Farbverlauf[32]RMCC-succeet-Farbverlauf[32]https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2023-09-19https://www.i-cem.de/cx-kompass/agentic-ai-im-service-vom-kontakt-zur-vertriebschancehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Georg%20B%C3%B6ning.jpegGeorg BöningGeorg Böninghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-07-28https://www.i-cem.de/cx-kompass/digital-workforce-was-steckt-dahinter-und-warum-sie-service-cx-ver%C3%A4nderthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Zeige%20einen%20realistischen%20Menschen%20der%20an%20einem%20Schreibtisch%20sitzt%20der%20eine%20grere%20Anzahl%20von%20Robertern%20die%20%20in%20einem%20Call%20Center%20Center%20an%20Schreibtisc-1.pngZeige einen realistischen Menschen der an einem Schreibtisch sitzt der eine grere Anzahl von Robertern die in einem Call Center Center an Schreibtisc-1Zeige einen realistischen Menschen der an einem Schreibtisch sitzt der eine grere Anzahl von Robertern die in einem Call Center Center an Schreibtisc-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-12-05https://www.i-cem.de/cx-kompass/warum-sollten-qualit%C3%A4t-und-training-im-contact-center-kundenservice-hand-in-hand-arbeitenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/The%20image%20is%20of%20a%20training%20session%20in%20a%20contact%20center%2c%20with%20employees%20engaged%20in%20learning%20new%20techniques%20and%20technologies%20to%20improve%20customer%20service.jpegThe image is of a training session in a contact center, with employees engaged in learning new techniques and technologies to improve customer serviceThe image is of a training session in a contact center, with employees engaged in learning new techniques and technologies to improve customer servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bettina%20Pauck.jpgBettina PauckBettina Pauck2024-11-26https://www.i-cem.de/cx-kompasshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Pretty%20young%20woman%20making%20a%20decision%20with%20arrows%20and%20question%20mark%20above%20her%20head.jpegPretty young woman making a decision with arrows and question mark above her headPretty young woman making a decision with arrows and question mark above her headhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Conceptual%20digital%20image%20of%20lock%20on%20circuit%20background.jpegConceptual digital image of lock on circuit backgroundConceptual digital image of lock on circuit backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Right%20direction%20of%20your%20business.%20Collage.jpegRight direction of your business. CollageRight direction of your business. Collagehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject materialhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smartphone%20with%20finance%20and%20market%20icons%20and%20symbols%20concept.jpegSmartphone with finance and market icons and symbols conceptSmartphone with finance and market icons and symbols concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20of%20young%20man%20in%20glasses%20with%20beard%20making%20blueprints%20on%20computer.jpegCloseup of young man in glasses with beard making blueprints on computerCloseup of young man in glasses with beard making blueprints on computerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North sea2026-06-09https://www.i-cem.de/cx-kompass/customer-communications-mapping-optimierung-der-kundenkommunikationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Customer%20Journey%20Mapping.jpegCustomer Journey MappingCustomer Journey Mappinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matthias%20Dehn%20-%20IBP.jpegMatthias Dehn - IBPMatthias Dehn - IBPhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/ai-trends-im-retailhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Rainer_Holler.jpgRainer_HollerRainer_Hollerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/peter-gentsch-expert-marketplace-66cc238e2d575.jpgpeter-gentsch-expert-marketplace-66cc238e2d575peter-gentsch-expert-marketplace-66cc238e2d575https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/vier.jpgviervierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Casual%20woman%20using%20tablet%20while%20holding%20a%20card%20at%20home.jpegCasual woman using tablet while holding a card at homeCasual woman using tablet while holding a card at homehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-06-23%20um%2008.30.24.pngBildschirmfoto 2025-06-23 um 08.30.24Bildschirmfoto 2025-06-23 um 08.30.24https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Handsome%20travel%20agent%20smiling%20at%20camera%20in%20the%20office.jpegHandsome travel agent smiling at camera in the officeHandsome travel agent smiling at camera in the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sven%20Kolb.jpegSven KolbSven Kolbhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-06-23%20um%2008.35.54.pngBildschirmfoto 2025-06-23 um 08.35.54Bildschirmfoto 2025-06-23 um 08.35.542025-07-24https://www.i-cem.de/cx-kompass/die-5-prinzipien-f%C3%BCr-ein-erfolgreiches-customer-journey-managementhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/customer%20journey_bildrechte%20unsplash%5B4%5D%20Kopie.jpegcustomer journey_bildrechte unsplash[4] Kopiecustomer journey_bildrechte unsplash[4] Kopiehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/cxomni_wolfgang_weber_prev_ui.pngcxomni_wolfgang_weber_prev_uicxomni_wolfgang_weber_prev_ui2025-01-21https://www.i-cem.de/cx-kompass/customer-experience-management-einfach-erklaerthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/people%20in%20consumer%20electronics%20%20retail%20store%20looking%20at%20latest%20laptop%2c%20television%20and%20photo%20camera%20to%20buy.jpegpeople in consumer electronics retail store looking at latest laptop, television and photo camera to buypeople in consumer electronics retail store looking at latest laptop, television and photo camera to buyhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-06-17https://www.i-cem.de/partnerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo_TT_300x300_weiss.pngLogo_TT_300x300_weissLogo_TT_300x300_weisshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/CCT%20300x300.pngCCT 300x300CCT 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/Bildschirm%C2%ADfoto%202024-02-25%20um%2011.58.02.pngBildschirm­foto 2024-02-25 um 11.58.02Bildschirm­foto 2024-02-25 um 11.58.02https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202023-07-01%20um%2017.43.52.pngBildschirm­foto 2023-07-01 um 17.43.52Bildschirm­foto 2023-07-01 um 17.43.52https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit.cx.pnginfinit.cxinfinit.cxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/OD%20Marke%20ohne%20Claim%20300%20dpi.jpgOD Marke ohne Claim 300 dpiOD Marke ohne Claim 300 dpihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202024-06-26%20um%2010.32.49.pngBildschirm­foto 2024-06-26 um 10.32.49Bildschirm­foto 2024-06-26 um 10.32.49https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/pauck%20und%20partners%20logo.jpgpauck und partners logopauck und partners logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/snCOM_Logo_end.jpgsnCOM_Logo_endsnCOM_Logo_endhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/TP-1.jpgTP-1TP-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202026-03-17%20um%2008.52.15.pngBildschirmfoto 2026-03-17 um 08.52.15Bildschirmfoto 2026-03-17 um 08.52.15https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Talkdesk.pngLogo TalkdeskLogo Talkdeskhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/DDM%20300x300.pngDDM 300x300DDM 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/paulusresult-logo-300x300.jpgpaulusresult-logo-300x300paulusresult-logo-300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202024-06-27%20um%2017.44.15.pngBildschirm­foto 2024-06-27 um 17.44.15Bildschirm­foto 2024-06-27 um 17.44.15https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202023-05-14%20um%2017.12.47.pngBildschirm­foto 2023-05-14 um 17.12.47Bildschirm­foto 2023-05-14 um 17.12.47https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Verint%20300x300.pngVerint 300x300Verint 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/novomind%20300x300.pngnovomind 300x300novomind 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202024-09-18%20um%2012.45.29.pngBildschirm­foto 2024-09-18 um 12.45.29Bildschirm­foto 2024-09-18 um 12.45.29https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Samhammer.pngLogo SamhammerLogo Samhammerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/FL%20INFINIT%20logo%20black%20yellow%20rgb%20B300%20square.pngFL INFINIT logo black yellow rgb B300 squareFL INFINIT logo black yellow rgb B300 squarehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-12-03%20um%2016.38.08.pngBildschirmfoto 2025-12-03 um 16.38.08Bildschirmfoto 2025-12-03 um 16.38.08https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sikom%20Logo_300x300px_wei%C3%9Fer%20Hintergrund.pngSikom Logo_300x300px_weißer HintergrundSikom Logo_300x300px_weißer Hintergrundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/vier-logo-300%5B88%5D.pngvier-logo-300[88]vier-logo-300[88]https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Damovo%20logo%20300x300.jpgDamovo logo 300x300Damovo logo 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/RUF_Beratung-Logo%20Quadrat-1.jpgRUF_Beratung-Logo Quadrat-1RUF_Beratung-Logo Quadrat-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-04-19%20um%2018.24.28.pngBildschirmfoto 2025-04-19 um 18.24.28Bildschirmfoto 2025-04-19 um 18.24.28https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog_standard_RGB_300px.pngcrealog_standard_RGB_300pxcrealog_standard_RGB_300px2026-07-25https://www.i-cem.de/cx-kompass/die-10-lebensbereiche-der-ecosystem-strategy-maphttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Julian%20Kawohl.jpegJulian KawohlJulian Kawohlhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_6_Consumption.pngGraphic_6_ConsumptionGraphic_6_Consumptionhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_10_Entertainment.pngGraphic_10_EntertainmentGraphic_10_Entertainmenthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_8_Socialize.pngGraphic_8_SocializeGraphic_8_Socializehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Young%20woman%20holding%20in%20her%20hand%20a%20glowing%20earth%20globe%2c%20Elements%20of%20this%20image%20furnished%20by%20NASA.jpegYoung woman holding in her hand a glowing earth globe, Elements of this image furnished by NASAYoung woman holding in her hand a glowing earth globe, Elements of this image furnished by NASAhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_1_E2H.pngGraphic_1_E2HGraphic_1_E2Hhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_4_Recreation.pngGraphic_4_RecreationGraphic_4_Recreationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_3_Health.pngGraphic_3_HealthGraphic_3_Healthhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_11_Living.pngGraphic_11_LivingGraphic_11_Livinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_2_Mobility.pngGraphic_2_MobilityGraphic_2_Mobilityhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_9_Education.pngGraphic_9_EducationGraphic_9_Educationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_5_Work.pngGraphic_5_WorkGraphic_5_Workhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_7_Spirituality.pngGraphic_7_SpiritualityGraphic_7_Spiritualityhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Site2022-08-11https://www.i-cem.de/cx-kompass/das-uhrwerk-des-kundenservice-einfach-nach-au%C3%9Fen-komplex-im-innerenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Back%20view%20of%20businessman%20looking%20at%20mechanism%20of%20cogwheels.jpegBack view of businessman looking at mechanism of cogwheelsBack view of businessman looking at mechanism of cogwheelshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/3d%20light%20growing%20human%20social%20network%20and%20leadership%20as%20concept.jpeg3d light growing human social network and leadership as concept3d light growing human social network and leadership as concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Composite%20image%20of%20smiling%20businesswoman%20thinking.jpegComposite image of smiling businesswoman thinkingComposite image of smiling businesswoman thinkinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Image%20of%20a%20succesful%20casual%20business%20woman%20using%20laptop%20during%20meeting.jpegImage of a succesful casual business woman using laptop during meetingImage of a succesful casual business woman using laptop during meeting2025-06-04https://www.i-cem.de/cx-kompass/der-deep-dive-f%C3%BCr-den-rechtssicheren-einsatz-von-ki-systemen-https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Modern%20notebook%20computer%20with%20future%20technology%20media%20symbols.jpegModern notebook computer with future technology media symbolsModern notebook computer with future technology media symbolshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-19https://www.i-cem.de/cx-kompass/cex-trendradar-2024-customer-experience-zwischen-ai-euphorie-und-m%C3%BChevoller-kulturarbeithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/333.png333333https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Henn2025-12-28https://www.i-cem.de/cx-kompass/die-3-rollen-der-ecosystem-strategy-maphttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_15_Realizer.pngGraphic_15_RealizerGraphic_15_Realizerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Julian%20Kawohl.jpegJulian KawohlJulian Kawohlhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_13_3Roles.pngGraphic_13_3RolesGraphic_13_3Roleshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Demographic%20related%20charts%2c%20diagrams%20and%20graphs%20hovering%20over%20young%20hand.jpegDemographic related charts, diagrams and graphs hovering over young handDemographic related charts, diagrams and graphs hovering over young handhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Graphic_16_Enabler.pngGraphic_16_EnablerGraphic_16_Enablerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-19https://www.i-cem.de/cx-kompass/ki-im-kundenservice-chancen-und-herausforderungenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smiling%20casual%20young%20man%20with%20headset%20using%20computer%20in%20a%20bright%20office-1.jpegSmiling casual young man with headset using computer in a bright office-1Smiling casual young man with headset using computer in a bright office-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-08-25https://www.i-cem.de/cx-kompass/datenschutz-im-zeitalter-von-genai-mehr-als-nur-ein-l%C3%A4stiges-%C3%BCbelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/DALL%C2%B7E%202024-05-22%2016.42.13%20-%20A%20professional%20illustration%20of%20a%20business%20setting%20where%20natural-looking%20humans%20are%20interacting%20over%20customer%20service%20with%20AI%20elements%20in%20the%20backgroun.webpDALL·E 2024-05-22 16.42.13 - A professional illustration of a business setting where natural-looking humans are interacting over customer service with AI elements in the backgrounDALL·E 2024-05-22 16.42.13 - A professional illustration of a business setting where natural-looking humans are interacting over customer service with AI elements in the backgroun2026-01-26https://www.i-cem.de/frank-ottohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Titel%20Whitepaper%20Dezember%202022%5B74%5D.jpgTitel Whitepaper Dezember 2022[74]Titel Whitepaper Dezember 2022[74]https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202023-01-03%20um%2013.22.49.pngBildschirm­foto 2023-01-03 um 13.22.49Bildschirm­foto 2023-01-03 um 13.22.49https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20Otto%20Juli%202016.jpgFrank Otto Juli 2016Frank Otto Juli 2016https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20800x459%20Portrait.jpgFrank 800x459 PortraitFrank 800x459 Portrait2023-01-16https://www.i-cem.de/dienstag-9.09.2025-1400https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/muuuh%20next.jpgmuuuh nextmuuuh nexthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Denis%20Gessler.jpgDenis GesslerDenis Gesslerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Jan%20Klammann.jpgJan KlammannJan Klammannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael-Paulus.pngMichael-PaulusMichael-Paulushttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Jakov%20Cavar.pngJakov CavarJakov Cavarhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kevin%20Wu.jpgKevin WuKevin Wuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20horizontal%20green%202019%20B550%20square%20white%20BG.jpginfinit horizontal green 2019 B550 square white BGinfinit horizontal green 2019 B550 square white BGhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.pngHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kein%20Titel%20(Pr%C3%A4sentation)%20(2).jpgKein Titel (Präsentation) (2)Kein Titel (Präsentation) (2)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Forsta%20logo%20300x300%20wei%C3%9F.pngForsta logo 300x300 weißForsta logo 300x300 weißhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle.pngStefan KolleStefan Kollehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Johannes%20Wicht%20.jpgJohannes Wicht Johannes Wicht https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Jurisch%20(1).jpgMichael Jurisch (1)Michael Jurisch (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/RUF_Beratung-Logo%20klein.jpgRUF_Beratung-Logo kleinRUF_Beratung-Logo kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland-Ruf.jpgRoland-RufRoland-Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Leaping%20AI-3.pngLeaping AI-3Leaping AI-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Marc%20Z%C3%B6rnig.jpgMarc ZörnigMarc Zörnighttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/paulus%20logo.pngpaulus logopaulus logo2025-07-18https://www.i-cem.de/cx-kompass/das-erlebnis-z%C3%A4hlt-nicht-die-technologie-dahinterhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Portrait%20side%20profile%20happy%20beautiful%20woman%20thinking%20looking%20up%20isolated%20on%20grey%20wall%20background%20with%20copy%20space.%20Human%20face%20expressions%2c%20emotions%2c%20feelings%2c%20body%20language%2c%20perception.jpegPortrait side profile happy beautiful woman thinking looking up isolated on grey wall background with copy space. Human face expressions, emotions, feelings, body language, perceptionPortrait side profile happy beautiful woman thinking looking up isolated on grey wall background with copy space. Human face expressions, emotions, feelings, body language, perceptionhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)2026-04-30https://www.i-cem.de/cx-kompass/was-gute-experiences-im-kern-auszeichnet-und-was-wir-im-cx-bisher-%C3%BCbersehen-habenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX-Talks%20Blog/susanne%20leere%20buehne.jpgsusanne leere buehnesusanne leere buehnehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX-Talks%20Blog/susanne%20Ogorman%20quadratisch.jpgsusanne Ogorman quadratischsusanne Ogorman quadratisch2025-11-25https://www.i-cem.de/cx-kompass/https/blogs.i-cem.de/de-de/cx-kompass/hauptsache-was-mit-cxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Closeup%20portrait%20of%20a%20young%20handsome%20man%20crossing%20fingers%20wishing%20and%20praying%20for%20miracle%2c%20hoping%20for%20the%20best%2c%20isolated%20on%20white%20background.%20Positive%20human%20emotion%20facial%20expression%20feelings%20attitude.jpegCloseup portrait of a young handsome man crossing fingers wishing and praying for miracle, hoping for the best, isolated on white background. Positive human emotion facial expression feelings attitudeCloseup portrait of a young handsome man crossing fingers wishing and praying for miracle, hoping for the best, isolated on white background. Positive human emotion facial expression feelings attitudehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Closeup%20portrait%20of%20a%20young%20handsome%20man%20crossing%20fingers%20wishing%20and%20praying%20for%20miracle%2c%20hoping%20for%20the%20best%2c%20isolated%20on%20white%20background.%20Positive%20human%20emotion%20facial%20expression%20feelings%20attitude-1.jpegCloseup portrait of a young handsome man crossing fingers wishing and praying for miracle, hoping for the best, isolated on white background. Positive human emotion facial expression feelings attitude-1Closeup portrait of a young handsome man crossing fingers wishing and praying for miracle, hoping for the best, isolated on white background. Positive human emotion facial expression feelings attitude-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2023-10-09https://www.i-cem.de/cx-kompass/trend-studie-contact-center-2025/2026-entwicklungen-im-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CC%20Trendstudie_2022_%201920x1080.jpgCC Trendstudie_2022_ 1920x1080CC Trendstudie_2022_ 1920x10802026-01-27https://www.i-cem.de/cx-kompass/customer-experience-als-betriebssystem-f%C3%BCr-wachstumhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/hand%20drawing%20graph%20chart%20and%20business%20strategy%20as%20concept.jpeghand drawing graph chart and business strategy as concepthand drawing graph chart and business strategy as concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Matias%20Mu%C3%9Fmacher.jpgMatias MußmacherMatias Mußmacher2026-05-13https://www.i-cem.de/cx-kompass/h%C3%B6rt-auf-neue-software-zu-kaufenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Young%20man%20using%20a%20laptop%20building%20online%20business%20making%20dollar%20bills%20cash%20falling%20down.%20Beginner%20IT%20entrepreneur%20under%20money%20rain.%20Success%20economy%20concept.jpegYoung man using a laptop building online business making dollar bills cash falling down. Beginner IT entrepreneur under money rain. Success economy conceptYoung man using a laptop building online business making dollar bills cash falling down. Beginner IT entrepreneur under money rain. Success economy concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Young%20man%20using%20a%20laptop%20building%20online%20business%20making%20dollar%20bills%20cash%20falling%20down.%20Beginner%20IT%20entrepreneur%20under%20money%20rain.%20Success%20economy%20concept-1.jpegYoung man using a laptop building online business making dollar bills cash falling down. Beginner IT entrepreneur under money rain. Success economy concept-1Young man using a laptop building online business making dollar bills cash falling down. Beginner IT entrepreneur under money rain. Success economy concept-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2023-11-22https://www.i-cem.de/cx-dialog/2024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Markus_Mierzwa.pngMarkus_MierzwaMarkus_Mierzwahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Howald%20Helene.jpgHowald HeleneHowald Helenehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Thomas%20Scha%CC%88ffer.jpgThomas SchäfferThomas Schäfferhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sprinklr-Logo-PrimaryUse-Positive-RBG%20(3).pngSprinklr-Logo-PrimaryUse-Positive-RBG (3)Sprinklr-Logo-PrimaryUse-Positive-RBG (3)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Mathis%20Nino.pngMathis NinoMathis Ninohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Jan%20Christian_klein-1.jpgJan Christian_klein-1Jan Christian_klein-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Holger_von_Seherr_Thoss_freigestellt.pngHolger_von_Seherr_Thoss_freigestelltHolger_von_Seherr_Thoss_freigestellthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/markus%20Lange.jpgmarkus Langemarkus Langehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Markus20658%20copy.jpgMarkus20658 copyMarkus20658 copyhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/gr%C3%BCnzner%20nez.jpggrünzner nezgrünzner nezhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/benjamin-k%C3%B6llermeier.1024x1024.jpgbenjamin-köllermeier.1024x1024benjamin-köllermeier.1024x1024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/saskia%20unite.jpgsaskia unitesaskia unitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Happy%20student%20using%20laptop%20in%20campus.jpegHappy student using laptop in campusHappy student using laptop in campushttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/8-01-06-01_moveXM-Logo%2BClaim-schwarz_%C3%B6ffentlich.png8-01-06-01_moveXM-Logo+Claim-schwarz_öffentlich8-01-06-01_moveXM-Logo+Claim-schwarz_öffentlichhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nils%20Hafner.pngNils HafnerNils Hafnerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stephan_G%C3%BCrtler_60106.jpgStephan_Gürtler_60106Stephan_Gürtler_60106https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Maxie-Schmidt.pngMaxie-SchmidtMaxie-Schmidthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle.jpgStefan KolleStefan Kollehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Slawa%20Eigenser.jpegSlawa EigenserSlawa Eigenserhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Dr.%20Ralf%20Nikolai.jpgDr. Ralf NikolaiDr. Ralf Nikolaihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/VIER-1.pngVIER-1VIER-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Moritz_Wohlers_Seismic.jpgMoritz_Wohlers_SeismicMoritz_Wohlers_Seismichttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20cx%20logo.pnginfinit cx logoinfinit cx logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/ServiceNow_logo_CMYK_BL_Green.jpgServiceNow_logo_CMYK_BL_GreenServiceNow_logo_CMYK_BL_Greenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Silvana%20Buljan_Portrait%20Canada.jpegSilvana Buljan_Portrait CanadaSilvana Buljan_Portrait Canadahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/cx%202024.jpegcx 2024cx 2024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Heiko%20Kuhn.jpgHeiko KuhnHeiko Kuhn2024-05-20https://www.i-cem.de/cx-kompass/unstrukturierte-daten-in-contact-centern-f%C3%BCr-die-analyse-nutzbar-machenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/1%20HH%20Blog.jpg1 HH Blog1 HH Blog2023-07-31https://www.i-cem.de/cx-kompass/was-agentic-ai-im-customer-service-bedeutethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Knstliche%20Agenten%20sitzen%20gemeinsam%20mit%20Menschen%20in%20einem%20Call%20Center.pngKnstliche Agenten sitzen gemeinsam mit Menschen in einem Call CenterKnstliche Agenten sitzen gemeinsam mit Menschen in einem Call Centerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-01-26https://www.i-cem.de/cx-weiterbildunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Enbw.pngEnbwEnbwhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Evangelische%20Bank.pngEvangelische BankEvangelische Bankhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LV1871.pngLV1871LV1871https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/_MG_5733.jpg_MG_5733_MG_5733https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Uelzener.pngUelzenerUelzenerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Elegant%20teacher%20with%20students%20sitting%20at%20the%20college%20lecture%20hall-1.jpegElegant teacher with students sitting at the college lecture hall-1Elegant teacher with students sitting at the college lecture hall-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Hornbach.pngHornbachHornbachhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/TK.pngTKTKhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202024-12-11%20um%2008.05.02.pngBildschirmfoto 2024-12-11 um 08.05.02Bildschirmfoto 2024-12-11 um 08.05.02https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/kolle.jpgkollekollehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AOK.pngAOKAOKhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/anika%20rot.jpganika rotanika rothttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Franziska%20Weber%20-%20Foto%202023.jpgFranziska Weber - Foto 2023Franziska Weber - Foto 2023https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/EWE.pngEWEEWEhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building place2026-07-16always0.8https://www.i-cem.de/rainer-kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bildschirm%C2%ADfoto%202022-12-06%20um%2011.59.22.pngBildschirm­foto 2022-12-06 um 11.59.22Bildschirm­foto 2022-12-06 um 11.59.22https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2025-09-19https://www.i-cem.de/customer-experience-week/20https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Master%20Damovo%20Logo%20CMYK-2.pngMaster Damovo Logo CMYK-2Master Damovo Logo CMYK-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bildschirm%C2%ADfoto%202023-12-28%20um%2011.06.01.pngBildschirm­foto 2023-12-28 um 11.06.01Bildschirm­foto 2023-12-28 um 11.06.01https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/Bildschirm%C2%ADfoto%202024-03-10%20um%2017.59.50.pngBildschirm­foto 2024-03-10 um 17.59.50Bildschirm­foto 2024-03-10 um 17.59.50https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Guido%20Teeuwen.jpegGuido TeeuwenGuido Teeuwenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Forsta%20logo%20300x300%20wei%C3%9F.pngForsta logo 300x300 weißForsta logo 300x300 weißhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/Bildschirm%C2%ADfoto%202024-03-04%20um%2019.21.56.pngBildschirm­foto 2024-03-04 um 19.21.56Bildschirm­foto 2024-03-04 um 19.21.56https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20horizontal%20green%202019%20B550%20square%20white%20BG.jpginfinit horizontal green 2019 B550 square white BGinfinit horizontal green 2019 B550 square white BGhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Image%20of%20female%20touching%20virtual%20icon%20of%20social%20network.jpegImage of female touching virtual icon of social networkImage of female touching virtual icon of social networkhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/GMT_Logo_Teleperformance_Without%20Tagline_CMYK_Reduced_Version_Black_NoSignature.pngGMT_Logo_Teleperformance_Without Tagline_CMYK_Reduced_Version_Black_NoSignatureGMT_Logo_Teleperformance_Without Tagline_CMYK_Reduced_Version_Black_NoSignaturehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/paulus%20logo.pngpaulus logopaulus logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/moveXM-Logo-gradient.pngmoveXM-Logo-gradientmoveXM-Logo-gradienthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Heinrich%20Eekens.jpgHeinrich EekensHeinrich Eekenshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Joachim%20Heinz.jpgJoachim HeinzJoachim Heinzhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Profilbild_Dario%20Remmler%5B69%5D.jpgProfilbild_Dario Remmler[69]Profilbild_Dario Remmler[69]https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Jakov%20Cavar%20Portrait.jpgJakov Cavar PortraitJakov Cavar Portraithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400.jpgFO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/Bildschirm%C2%ADfoto%202024-02-12%20um%2016.49.07-2.pngBildschirm­foto 2024-02-12 um 16.49.07-2Bildschirm­foto 2024-02-12 um 16.49.07-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Leon%20Stelzer%20Portrait.pngLeon Stelzer PortraitLeon Stelzer Portraithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/novomind%20logo.jpgnovomind logonovomind logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202023-07-01%20um%2017.43.52.pngBildschirm­foto 2023-07-01 um 17.43.52Bildschirm­foto 2023-07-01 um 17.43.52https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Yoummday.pngLogo YoummdayLogo Yoummdayhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Chantal_Regier_neu.jpgChantal_Regier_neuChantal_Regier_neuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/VIER-1.pngVIER-1VIER-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle.jpgStefan KolleStefan Kolle2024-07-03https://www.i-cem.de/cx-kompass/6-argumente-gegen-eine-cloud-l%C3%B6sung-im-contact-centerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Cloud%20Computing%20Concept.%20The%20Future%20-%20Everything%20from%20Socket.jpegCloud Computing Concept. The Future - Everything from SocketCloud Computing Concept. The Future - Everything from Sockethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Ruf2024-05-11https://www.i-cem.de/cx-kompass/titeltrends-und-visionen-im-kundenservice-2023https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/businessman%20hand%20touch%203d%20virtual%20chart%20business.jpegbusinessman hand touch 3d virtual chart businessbusinessman hand touch 3d virtual chart business2023-03-13https://www.i-cem.de/cx-kompass/agentic-ai-im-contact-center-wird-klassische-ccaas-f%C3%BCr-unternehmen-%C3%BCberfl%C3%BCssighttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Profile%20of%20concentrated%20young%20software%20developer%20eating%20pizza%20and%20coding%20at%20home.jpegProfile of concentrated young software developer eating pizza and coding at homeProfile of concentrated young software developer eating pizza and coding at homehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the office2026-04-13https://www.i-cem.de/cx-kompass/der-unterschied-zwischen-customer-experience-cx-und-customer-experience-management-cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/The%20image%20depicts%20a%20sleek%2c%20modern%20office%20space%20with%20large%20windows%20allowing%20natural%20light%20to%20flood%20the%20room.jpegThe image depicts a sleek, modern office space with large windows allowing natural light to flood the roomThe image depicts a sleek, modern office space with large windows allowing natural light to flood the roomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2025-01-06https://www.i-cem.de/cx-kompass/wesentliche-inhalte-moderner-servicetrainingshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Needaheartbeat.jpgNeedaheartbeatNeedaheartbeathttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_klein2026-06-19https://www.i-cem.de/cx-kompass/der-alte-neue-rockstar-self-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Woman%20use%20of%20soft%20drink%20vending%20system%20paying%20by%20cellphone.jpegWoman use of soft drink vending system paying by cellphoneWoman use of soft drink vending system paying by cellphonehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/FoCus%20Cx%20Kompass%20Buske.pngFoCus Cx Kompass BuskeFoCus Cx Kompass Buskehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Buske.jpgBuskeBuske2022-07-27https://www.i-cem.de/cx-kompass/wissensmanagement-und-ki-eine-symbiose-f%C3%BCr-besseren-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/The%20image%20is%20of%20a%20futuristic%20customer%20service%20center%20utilizing%20artificial%20intelligence%20and%20knowledge%20management%20systems%20to%20enhance%20efficiency%20and%20impr.jpegThe image is of a futuristic customer service center utilizing artificial intelligence and knowledge management systems to enhance efficiency and imprThe image is of a futuristic customer service center utilizing artificial intelligence and knowledge management systems to enhance efficiency and impr2024-11-11https://www.i-cem.de/anika-tannebaumhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Customer%20service%20operator%20talking%20on%20the%20phone.jpegCustomer service operator talking on the phoneCustomer service operator talking on the phonehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ein%20bisschen%20Text%20hinzuf%C3%BCgen%20(16).jpgEin bisschen Text hinzufügen (16)Ein bisschen Text hinzufügen (16)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/business%20people%20group%20on%20meeting%20at%20modern%20bright%20office%20indoors.%20Senior%20%20businessman%20as%20leader%20in%20discussion..jpegbusiness people group on meeting at modern bright office indoors. Senior businessman as leader in discussion.business people group on meeting at modern bright office indoors. Senior businessman as leader in discussion.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/anika%20rot.jpganika rotanika rothttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-12-03https://www.i-cem.de/cx-kompass/generative-ki-gepaart-mit-conversational-ai-ein-meilenstein-im-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Close%20up%20of%20human%20hands%20using%20virtual%20panel.jpegClose up of human hands using virtual panelClose up of human hands using virtual panelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Sebastian%20Glock%20-%20Technology%20Evangelist%20von%20Cognigy.jpgSebastian Glock - Technology Evangelist von CognigySebastian Glock - Technology Evangelist von Cognigy2026-01-26https://www.i-cem.de/roland-rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Customer%20support%20operator%20woman%20smiling%20at%20an%20office.jpegCustomer support operator woman smiling at an officeCustomer support operator woman smiling at an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland%20Ruf.jpgRoland RufRoland Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CC%20Trendstudie_2022_%201920x1080.jpgCC Trendstudie_2022_ 1920x1080CC Trendstudie_2022_ 1920x10802024-11-03https://www.i-cem.de/contact-center-summit-2025https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matthias%20Riveiro.jpgMatthias RiveiroMatthias Riveirohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Anna%20Schwegmann.pngAnna SchwegmannAnna Schwegmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Kloos-1.jpgMichael Kloos-1Michael Kloos-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sandra%20Zemke.jpgSandra ZemkeSandra Zemkehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Schneider.jpgStefan SchneiderStefan Schneiderhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Annika%20Tannebaum-1.jpgAnnika Tannebaum-1Annika Tannebaum-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Prof.%20Dr.%20Peter%20Gentsch.jpgProf. Dr. Peter GentschProf. Dr. Peter Gentschhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/summit-04.pngsummit-04summit-04https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Ralf%20M%C3%BChlenh%C3%B6ver.pngRalf MühlenhöverRalf Mühlenhöverhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Manfred%20Stockmann.jpgManfred StockmannManfred Stockmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/iStock-1330354813%20Kopie%204.jpgiStock-1330354813 Kopie 4iStock-1330354813 Kopie 4https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Verint.jpgVerintVerinthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinitcx-1.jpginfinitcx-1infinitcx-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Dr.%20Christian%20Stallkamp%20(1).jpgDr. Christian Stallkamp (1)Dr. Christian Stallkamp (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Anne%20Schilling.jpgAnne SchillingAnne Schillinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn-1.jpgHarald Henn-1Harald Henn-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ralf%20M%C3%BChlenh%C3%B6ver-1.jpgRalf Mühlenhöver-1Ralf Mühlenhöver-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/ccv.pngccvccvhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/vier.jpgviervierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bettina%20Pauck.pngBettina PauckBettina Pauckhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Group%20of%20young%20people%20in%20business%20meeting.jpegGroup of young people in business meetingGroup of young people in business meetinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CCT.jpgCCTCCThttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Claus%20Carnein-1.jpgClaus Carnein-1Claus Carnein-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/ccf_logo.pngccf_logoccf_logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Peter%20Santowitsch.jpgPeter SantowitschPeter Santowitschhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Niklas%20Bl%C3%A4sing.jpgNiklas BläsingNiklas Bläsinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog.jpgcrealogcrealoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Claudia%20Ha%C3%9F.pngClaudia HaßClaudia Haßhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Daniel%20Homm.jpgDaniel HommDaniel Hommhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Claudia%20Ha%C3%9F.jpgClaudia HaßClaudia Haßhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bettina%20Pauck-2.jpgBettina Pauck-2Bettina Pauck-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Olaf%20Hansen.jpgOlaf HansenOlaf Hansenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matthias%20Riveiro.pngMatthias RiveiroMatthias Riveirohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Alex%20Fischer.jpgAlex FischerAlex Fischerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/muuuh%20next.jpgmuuuh nextmuuuh nexthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Svenja%20Kinzel%20(2).jpgSvenja Kinzel (2)Svenja Kinzel (2)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sebastian%20Glock-1.jpgSebastian Glock-1Sebastian Glock-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Andras%20Kovacs.jpgAndras KovacsAndras Kovacshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/cognigy%20300x300%202.pngcognigy 300x300 2cognigy 300x300 2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Prof.%20Dr.%20Peter%20Gentsch.pngProf. Dr. Peter GentschProf. Dr. Peter Gentschhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle%20(2)-1.jpgStefan Kolle (2)-1Stefan Kolle (2)-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Doreen%20Krause.jpgDoreen KrauseDoreen Krausehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Annika%20Tannebaum%20(1).pngAnnika Tannebaum (1)Annika Tannebaum (1)2025-10-19https://www.i-cem.de/cx-kompass/ki-nutzen-aber-was-wie-sie-den-richtigen-anbieter-findenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/RUF%20Ranking%20Gesamt%C3%BCbersicht%202024%20RUF.jpgRUF Ranking Gesamtübersicht 2024 RUFRUF Ranking Gesamtübersicht 2024 RUFhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Joachim%20Heinz%20neu.jpgJoachim Heinz neuJoachim Heinz neuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20person%20looking%20at%20maze%20with%20solution%20arrow%20on%20the%20wall%20concept.jpegBusiness person looking at maze with solution arrow on the wall conceptBusiness person looking at maze with solution arrow on the wall concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/customer-experience-week/18https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/woman%20hand%20pressing%20shopping%20cart%20icon.jpegwoman hand pressing shopping cart iconwoman hand pressing shopping cart iconhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Christine%20Balu.jpegChristine BaluChristine Baluhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle.jpegStefan KolleStefan Kollehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Ben%20Ellermann.jpegBen EllermannBen Ellermannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan-Riesel_CreaLog_neu.jpgStefan-Riesel_CreaLog_neuStefan-Riesel_CreaLog_neuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/ingo-brod.1024x1024.jpgingo-brod.1024x1024ingo-brod.1024x1024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo_CC_v01_4c.pngLogo_CC_v01_4cLogo_CC_v01_4chttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/MUUUH_Logos_Original_All_2018_MUUUH_Next_Positive_RGB_300dpi-3-1.webpMUUUH_Logos_Original_All_2018_MUUUH_Next_Positive_RGB_300dpi-3-1MUUUH_Logos_Original_All_2018_MUUUH_Next_Positive_RGB_300dpi-3-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Jakov%20Cavar%20Portrait.jpgJakov Cavar PortraitJakov Cavar Portraithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/pia%20jakobson.jpgpia jakobsonpia jakobsonhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/koreai%20logo.pngkoreai logokoreai logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/unnamed%5B1%5D.jpgunnamed[1]unnamed[1]2024-05-20https://www.i-cem.de/cx-kompass/omnichannel-l%C3%B6sungen-im-vormarsch-braucht-es-noch-eigenst%C3%A4ndige-workforce-management-softwarehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Julia%20Ullrich%202022%20klein.pngJulia Ullrich 2022 kleinJulia Ullrich 2022 kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/friendly%20customer%20service%20woman%20smiling%20at%20her%20office-1.jpegfriendly customer service woman smiling at her office-1friendly customer service woman smiling at her office-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/friendly%20customer%20service%20woman%20smiling%20at%20her%20office.jpegfriendly customer service woman smiling at her officefriendly customer service woman smiling at her officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-06-27https://www.i-cem.de/stefan-kollehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle%20(5).jpgStefan Kolle (5)Stefan Kolle (5)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle.jpgStefan KolleStefan Kolle2025-01-22https://www.i-cem.de/der-ki-f%C3%BChrerschein-f%C3%BCr-den-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/KI%20F%C3%BChrerschein%20-%20Landingpage%20Video.mp4/medium.jpgWarum der KI-Führerschein wichtig istKI Führerschein - Landingpage Videohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/KI%20F%C3%BChrerschein%20-%20Landingpage%20Video.mp486nonohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Group%20of%20business%20people%20assembling%20jigsaw%20puzzle%20and%20represent%20team%20support%20and%20help%20concept.jpegGroup of business people assembling jigsaw puzzle and represent team support and help conceptGroup of business people assembling jigsaw puzzle and represent team support and help concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Workteam%20in%20office%20working%20on%20desktop%20computer.jpegWorkteam in office working on desktop computerWorkteam in office working on desktop computerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Copy%20of%20ai-brain_1%20(1).pngCopy of ai-brain_1 (1)Copy of ai-brain_1 (1)2025-12-28https://www.i-cem.de/cx-kompass/conversational-business-der-weg-zum-optimalen-kundenerlebnishttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Handsome%20travel%20agent%20speaking%20with%20customer%20in%20the%20office-1.jpegHandsome travel agent speaking with customer in the office-1Handsome travel agent speaking with customer in the office-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-01-26https://www.i-cem.de/cx-kompass/zukunftsblick-ai-agents-human-robots-industry-models-human-in-the-loophttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Rainer_Holler_light_VIER_Portrait_1000x1000.jpgRainer_Holler_light_VIER_Portrait_1000x1000Rainer_Holler_light_VIER_Portrait_1000x1000https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Female%20finger%20touching%20a%20beam%20of%20light%20surrounded%20by%20portraits%20and%20a%20world%20map%20behind%20it.jpegFemale finger touching a beam of light surrounded by portraits and a world map behind itFemale finger touching a beam of light surrounded by portraits and a world map behind it2025-08-15https://www.i-cem.de/cx-kompass/eu-ai-act-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Pretty%20young%20lady%20taking%20a%20decision%20with%20scale%20above%20her%20head.jpegPretty young lady taking a decision with scale above her headPretty young lady taking a decision with scale above her headhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the office2026-06-07https://www.i-cem.de/cx-kompass/zielgruppen-richtig-verstehen-die-initiative-50https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/peter%20pirner_prev_ui.pngpeter pirner_prev_uipeter pirner_prev_uihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX-Talks%20Blog/Blog%20E129.jpgBlog E129Blog E129https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX-Talks%20Blog/Peter%20Blog%20Hintergrund.jpgPeter Blog HintergrundPeter Blog Hintergrund2026-06-17https://www.i-cem.de/cx-kompass/2023-das-ende-der-virtuellen-eventshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Businesswoman%20doing%20conference%20presentation%20in%20meeting%20room.jpegBusinesswoman doing conference presentation in meeting roomBusinesswoman doing conference presentation in meeting roomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Site2023-04-17https://www.i-cem.de/peter-pirnerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael-Paulus.pngMichael-PaulusMichael-Paulushttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20portrait%20perplexed%20young%20man%20looking%20at%20smart%20phone%20seeing%20bad%20news%20or%20photos%20with%20confused%20emotion%20on%20his%20face%20isolated%20on%20gray%20wall%20background.%20Human%20reaction%2c%20expression.jpegCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expressionCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expressionhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/peter%20pirner_prev_ui.pngpeter pirner_prev_uipeter pirner_prev_uihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX-Talks%20Blog/Blog%20E132.jpgBlog E132Blog E132https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX-Talks%20Blog/Blog%20E129.jpgBlog E129Blog E1292025-02-12https://www.i-cem.de/cx-kompass/wie-ki-den-kundenservice-in-der-dach-region-revolutionierthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Das%20Bild%20zeigt%20ein%20modernes%20Bro%20mit%20einem%20groen%20Fenster%20durch%20das%20Tageslicht%20strmt%20In%20der%20Mitte%20des%20Raumes%20steht%20ein%20eleganter%20runder%20Tisch%20mit%20mehreren%20Sthlen%20Auf%20dem%20Tisch%20liegen%20Laptops%20und%20Notizblcke%20whrend%20ein%20groer%20Bildschirm%20an%20der%20Wand%20Grafik-1.pngDas Bild zeigt ein modernes Bro mit einem groen Fenster durch das Tageslicht strmt In der Mitte des Raumes steht ein eleganter runder Tisch mit mehreren Sthlen Auf dem Tisch liegen Laptops und Notizblcke whrend ein groer Bildschirm an der Wand Grafik-1Das Bild zeigt ein modernes Bro mit einem groen Fenster durch das Tageslicht strmt In der Mitte des Raumes steht ein eleganter runder Tisch mit mehreren Sthlen Auf dem Tisch liegen Laptops und Notizblcke whrend ein groer Bildschirm an der Wand Grafik-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/ms-teams-contact-center-27.juni-2023https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/MS%20Teams%20&%20Contact%20Center%2027.%20Juni%2014_00%20-%2016_00.mp4/medium.jpgMS Teams & Contact Center 27. Juni 14_00 - 16_00MS Teams & Contact Center 27. Juni 14_00 - 16_00https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/MS%20Teams%20&%20Contact%20Center%2027.%20Juni%2014_00%20-%2016_00.mp46189nonohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/hybrid_work_VIER_small.jpghybrid_work_VIER_smallhybrid_work_VIER_smallhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Foto%20Udo%20Sch%C3%B6nemann_1024x1024.jpgFoto Udo Schönemann_1024x1024Foto Udo Schönemann_1024x1024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Damovo%20logo%20300x300.jpgDamovo logo 300x300Damovo logo 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/novomind%20logo.jpgnovomind logonovomind logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Foto%20Frank%20Sinde.jpgFoto Frank SindeFoto Frank Sindehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400.jpgFO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/peter-linnemann.1024x1024.jpgpeter-linnemann.1024x1024peter-linnemann.1024x10242023-06-28https://www.i-cem.de/contact-center-summithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ralf%20M%C3%BChlenh%C3%B6ver-1.jpgRalf Mühlenhöver-1Ralf Mühlenhöver-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Daniel%20Homm.jpgDaniel HommDaniel Hommhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Manfred%20Stockmann.jpgManfred StockmannManfred Stockmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/IPDynamics.pngIPDynamicsIPDynamicshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Group%20of%20young%20people%20in%20business%20meeting.jpegGroup of young people in business meetingGroup of young people in business meetinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Peter%20Santowitsch.jpgPeter SantowitschPeter Santowitschhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Claudia%20Ha%C3%9F.jpgClaudia HaßClaudia Haßhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/cognigy%20300x300%202.pngcognigy 300x300 2cognigy 300x300 2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Lumea.pngLumeaLumeahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CCT.jpgCCTCCThttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinitcx-1.jpginfinitcx-1infinitcx-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bettina%20Pauck-2.jpgBettina Pauck-2Bettina Pauck-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Kloos-1.jpgMichael Kloos-1Michael Kloos-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Schneider.jpgStefan SchneiderStefan Schneiderhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Novomind.pngNovomindNovomindhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sandra%20Zemke.jpgSandra ZemkeSandra Zemkehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sebastian%20Glock-1.jpgSebastian Glock-1Sebastian Glock-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Ralf%20M%C3%BChlenh%C3%B6ver.pngRalf MühlenhöverRalf Mühlenhöverhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Anna%20Schwegmann.pngAnna SchwegmannAnna Schwegmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matthias%20Riveiro.jpgMatthias RiveiroMatthias Riveirohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/vier.jpgviervierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Alex%20Fischer.jpgAlex FischerAlex Fischerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Anne%20Schilling.jpgAnne SchillingAnne Schillinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Doreen%20Krause.jpgDoreen KrauseDoreen Krausehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Andras%20Kovacs.jpgAndras KovacsAndras Kovacshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Fabio%20Schl%C3%A4pfer.jpgFabio SchläpferFabio Schläpferhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Master%20Damovo%20Logo%20CMYK-2.pngMaster Damovo Logo CMYK-2Master Damovo Logo CMYK-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/muuuh%20next.jpgmuuuh nextmuuuh nexthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Dr.%20Christian%20Stallkamp%20(1).jpgDr. Christian Stallkamp (1)Dr. Christian Stallkamp (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Svenja%20Kinzel%20(2).jpgSvenja Kinzel (2)Svenja Kinzel (2)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Prof.%20Dr.%20Nils%20Hafner-1.jpgProf. Dr. Nils Hafner-1Prof. Dr. Nils Hafner-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/summit-04.pngsummit-04summit-04https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn-1.jpgHarald Henn-1Harald Henn-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/iStock-1330354813%20Kopie%204.jpgiStock-1330354813 Kopie 4iStock-1330354813 Kopie 4https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle%20(2)-1.jpgStefan Kolle (2)-1Stefan Kolle (2)-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/snCOM_Logo_end.jpgsnCOM_Logo_endsnCOM_Logo_endhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Niklas%20Bl%C3%A4sing.jpgNiklas BläsingNiklas Bläsinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Prof.%20Dr.%20Peter%20Gentsch.jpgProf. Dr. Peter GentschProf. Dr. Peter Gentschhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Olaf%20Hansen.jpgOlaf HansenOlaf Hansenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Annika%20Tannebaum-1.jpgAnnika Tannebaum-1Annika Tannebaum-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Claus%20Carnein-1.jpgClaus Carnein-1Claus Carnein-12026-08-04https://www.i-cem.de/cx-kompass/digitale-souver%C3%A4nit%C3%A4t-in-der-kundenkommunikationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Young%20businessman%20in%20suit%20carrying%20big%20stack%20of%20carton%20boxes.jpegYoung businessman in suit carrying big stack of carton boxesYoung businessman in suit carrying big stack of carton boxeshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject materialhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Foto_Natascha%20Hoffmeister_Quadrat%20Kopie.jpgFoto_Natascha Hoffmeister_Quadrat KopieFoto_Natascha Hoffmeister_Quadrat Kopiehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Happy%20manager%20standing%20with%20his%20arms%20crossed.jpegHappy manager standing with his arms crossedHappy manager standing with his arms crossedhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/3D%20chain%20breaking%20-%20isolated%20over%20a%20white%20background.jpeg3D chain breaking - isolated over a white background3D chain breaking - isolated over a white background2026-06-17https://www.i-cem.de/masterclass-f%C3%BChrungsst%C3%A4rke-und-innovation-im-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Focused%20classmates%20studying%20together%20and%20using%20laptop%20in%20library.jpegFocused classmates studying together and using laptop in libraryFocused classmates studying together and using laptop in libraryhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Businesswoman%20doing%20conference%20presentation%20in%20meeting%20room.jpegBusinesswoman doing conference presentation in meeting roomBusinesswoman doing conference presentation in meeting roomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/anika%20rot.jpganika rotanika rothttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building place2024-10-03https://www.i-cem.de/customer-experience-week/19https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/novomind%20logo.jpgnovomind logonovomind logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202023-07-01%20um%2017.43.52.pngBildschirm­foto 2023-07-01 um 17.43.52Bildschirm­foto 2023-07-01 um 17.43.52https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/benjamin%20gebauer.jpgbenjamin gebauerbenjamin gebauerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Chantal_Regier_neu.jpgChantal_Regier_neuChantal_Regier_neuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/pia%20jakobson.jpgpia jakobsonpia jakobsonhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/GMT_Logo_Teleperformance_Without%20Tagline_CMYK_Reduced_Version_Black_NoSignature.pngGMT_Logo_Teleperformance_Without Tagline_CMYK_Reduced_Version_Black_NoSignatureGMT_Logo_Teleperformance_Without Tagline_CMYK_Reduced_Version_Black_NoSignaturehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Heinrich%20Eekens.jpgHeinrich EekensHeinrich Eekenshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20horizontal%20green%202019%20B550%20square%20white%20BG.jpginfinit horizontal green 2019 B550 square white BGinfinit horizontal green 2019 B550 square white BGhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Roman%20Salem.jpgRoman SalemRoman Salemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400.jpgFO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/novomind_Foto_Franziska%20Dempt.jpgnovomind_Foto_Franziska Demptnovomind_Foto_Franziska Dempthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/woman%20hand%20pressing%20shopping%20cart%20icon.jpegwoman hand pressing shopping cart iconwoman hand pressing shopping cart iconhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Forsta%20logo%20300x300%20wei%C3%9F.pngForsta logo 300x300 weißForsta logo 300x300 weißhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Klaus%20Carnein%20S.jpgKlaus Carnein SKlaus Carnein Shttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/paulus%20logo.pngpaulus logopaulus logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan_Janssen_Seismic.jpegStefan_Janssen_SeismicStefan_Janssen_Seismichttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20magic%20manuals.pngLogo magic manualsLogo magic manualshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/FO%20thomas_doeschl_Portrait_VIER.jpgFO thomas_doeschl_Portrait_VIERFO thomas_doeschl_Portrait_VIERhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Double%20exposure%20of%20businessman%20shows%20modern%20technology%20as%20concept.jpegDouble exposure of businessman shows modern technology as conceptDouble exposure of businessman shows modern technology as concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bornemann.gif.gifBornemann.gifBornemann.gifhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Jakov%20Cavar%20Portrait.jpgJakov Cavar PortraitJakov Cavar Portraithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/VIER-1.pngVIER-1VIER-12024-05-20https://www.i-cem.de/customer-experience-week/23https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog.jpgcrealogcrealoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Forsta%20logo%20300x300%20wei%C3%9F.pngForsta logo 300x300 weißForsta logo 300x300 weißhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Riveiro%20neu.jpgRiveiro neuRiveiro neuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/paulus%20logo.pngpaulus logopaulus logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kein%20Titel%20(Pr%C3%A4sentation)%20(2).jpgKein Titel (Präsentation) (2)Kein Titel (Präsentation) (2)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/muuuh%20next.jpgmuuuh nextmuuuh nexthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/pauck%20und%20partners%20logo.jpgpauck und partners logopauck und partners logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Kloos.pngMichael KloosMichael Klooshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/RUF_Beratung-Logo%20klein.jpgRUF_Beratung-Logo kleinRUF_Beratung-Logo kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Jakov%20Cavar.pngJakov CavarJakov Cavarhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-04-19%20um%2018.23.28.pngBildschirmfoto 2025-04-19 um 18.23.28Bildschirmfoto 2025-04-19 um 18.23.28https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Eric%20Wohlfahrt_novomind%20AG.pngEric Wohlfahrt_novomind AGEric Wohlfahrt_novomind AGhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/aircall_logo_default_rgb.svgaircall_logo_default_rgbaircall_logo_default_rgbhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kevin%20Wu.jpgKevin WuKevin Wuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20horizontal%20green%202019%20B550%20square%20white%20BG.jpginfinit horizontal green 2019 B550 square white BGinfinit horizontal green 2019 B550 square white BGhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Novomind.jpgNovomindNovomindhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.pngHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Maleen%20Schaper-1.jpegMaleen Schaper-1Maleen Schaper-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Leaping%20AI-3.pngLeaping AI-3Leaping AI-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Karla%20Kauling.jpgKarla KaulingKarla Kaulinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Patricia%20Hylynd.jpegPatricia HylyndPatricia Hylyndhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Marc%20Z%C3%B6rnig.jpgMarc ZörnigMarc Zörnighttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland-Ruf.jpgRoland-RufRoland-Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle.pngStefan KolleStefan Kollehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Marc%20Heimroth_%20novomind%20AG.pngMarc Heimroth_ novomind AGMarc Heimroth_ novomind AG2025-12-02https://www.i-cem.de/customer-service-week/11https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/FO%20Ralf%20M%C3%BChlenh%C3%B6ver%20Pro%20VIER%202022%20s.jpegFO Ralf Mühlenhöver Pro VIER 2022 sFO Ralf Mühlenhöver Pro VIER 2022 shttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Markus%20Lill.jpegMarkus LillMarkus Lillhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/TT_Logo%20gro%C3%9F.pngTT_Logo großTT_Logo großhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/business%20customer%20support%20team%20in%20an%20office%20with%20headsets.jpegbusiness customer support team in an office with headsetsbusiness customer support team in an office with headsetshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Sascha.jpgSaschaSaschahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/benjamin%20gebauer.jpgbenjamin gebauerbenjamin gebauerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20logo.pnginfinit logoinfinit logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan-Riesel_CreaLog_neu.jpgStefan-Riesel_CreaLog_neuStefan-Riesel_CreaLog_neuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Julia%20Lehmann.jpegJulia LehmannJulia Lehmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/ingo-brod.1024x1024.jpgingo-brod.1024x1024ingo-brod.1024x1024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Markus%20Gr%C3%A4%C3%9Fler.jpegMarkus GräßlerMarkus Gräßlerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/og_novomind_Logo_1800_1080.pngog_novomind_Logo_1800_1080og_novomind_Logo_1800_1080https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/VIER-1.pngVIER-1VIER-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Silvana%20Buljan%20II.jpgSilvana Buljan IISilvana Buljan IIhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Ben%20Ellermann.jpegBen EllermannBen Ellermannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bild%20Marc%20Ohlmann.jpgBild Marc OhlmannBild Marc Ohlmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Roland-Ruf%20RUF%20Beratung.pngRoland-Ruf RUF BeratungRoland-Ruf RUF Beratunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/deliberate_regular_rgb_300dpi%5B41%5D-1.jpgdeliberate_regular_rgb_300dpi[41]-1deliberate_regular_rgb_300dpi[41]-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Profilbild_Dario%20Remmler.jpgProfilbild_Dario RemmlerProfilbild_Dario Remmlerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/paulus%20logo.pngpaulus logopaulus logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/James%20Parsons.jpegJames ParsonsJames Parsonshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/koreai%20logo.pngkoreai logokoreai logo2024-05-20https://www.i-cem.de/cx-weiterbildung-unterlagenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX%20Weiterbildung%20Unterlagen.pngCX Weiterbildung UnterlagenCX Weiterbildung Unterlagenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202024-12-11%20um%2008.05.02.pngBildschirmfoto 2024-12-11 um 08.05.02Bildschirmfoto 2024-12-11 um 08.05.02https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-12-11https://www.i-cem.de/cx-kompass/machen-sie-ihren-kundenservice-zum-value-centerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/112%20Kai.png112 Kai112 Kaihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/113%20kai.png113 kai113 kaihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/1111%20Kai%20r.jpg1111 Kai r1111 Kai r2024-02-14https://www.i-cem.de/wer-ruft-denn-da-anhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Wer%20ruft%20denn%20da%20an%20-%20Titelbild.jpgWer ruft denn da an - TitelbildWer ruft denn da an - Titelbildhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX-Talks%20Blog/Blog%20Background%20CX-Talks%20plain.jpgBlog Background CX-Talks plainBlog Background CX-Talks plain2026-06-10https://www.i-cem.de/ki-einf%C3%BChrunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria tablehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bildschirm%C2%ADfoto%202023-12-28%20um%2011.06.01.pngBildschirm­foto 2023-12-28 um 11.06.01Bildschirm­foto 2023-12-28 um 11.06.01https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-01-20https://www.i-cem.de/erfolgreiche-contact-center-ausschreibungenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria tablehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bildschirm%C2%ADfoto%202023-12-28%20um%2011.06.01.pngBildschirm­foto 2023-12-28 um 11.06.01Bildschirm­foto 2023-12-28 um 11.06.012025-10-13https://www.i-cem.de/contact-center-summit/2023https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/stefan%20gru%CC%88nzner.jpgstefan grünznerstefan grünznerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/2023%20350x390%20Egelseer%20CCV-Logo%20neu%5B64%5D.jpg2023 350x390 Egelseer CCV-Logo neu[64]2023 350x390 Egelseer CCV-Logo neu[64]https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Sebastian%20Glock%2c%20Cognigy.jpgSebastian Glock, CognigySebastian Glock, Cognigyhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/svenja%20neu.jpgsvenja neusvenja neuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/roland.jpgrolandrolandhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/ccv.pngccvccvhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/VIER-1.pngVIER-1VIER-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/sarah%20rickes.jpgsarah rickessarah rickeshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nils%20Hafner.pngNils HafnerNils Hafnerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Gitte.jpgGitteGittehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/christian-steinl.1024x1024-1.jpgchristian-steinl.1024x1024-1christian-steinl.1024x1024-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Koba%20Metreveli%20talkdesk.jpgKoba Metreveli talkdeskKoba Metreveli talkdeskhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/MUUUH_Logos_Original_All_2018_MUUUH_Next_Positive_RGB_300dpi-3-1.jpegMUUUH_Logos_Original_All_2018_MUUUH_Next_Positive_RGB_300dpi-3-1MUUUH_Logos_Original_All_2018_MUUUH_Next_Positive_RGB_300dpi-3-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/julian%20hertzog%20Headshot%20small.jpgjulian hertzog Headshot smalljulian hertzog Headshot smallhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Group%20of%20business%20people%20assembling%20jigsaw%20puzzle%20and%20represent%20team%20support%20and%20help%20concept.jpegGroup of business people assembling jigsaw puzzle and represent team support and help conceptGroup of business people assembling jigsaw puzzle and represent team support and help concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/felix%20wrobel.jpgfelix wrobelfelix wrobelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/CCT%20300x300.pngCCT 300x300CCT 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/benjamin%20gebauer.jpgbenjamin gebauerbenjamin gebauerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/genesys%20logo.pnggenesys logogenesys logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/stefan%20Schneider.jpgstefan Schneiderstefan Schneiderhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/alexander%20clarus%20neu.pngalexander clarus neualexander clarus neuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Ben%20Ellermann%202020_1980px_Web.pngBen Ellermann 2020_1980px_WebBen Ellermann 2020_1980px_Webhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/remon.jpgremonremonhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/frank%20.jpgfrank frank https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Pamela%20Siebenhandl.jpgPamela SiebenhandlPamela Siebenhandlhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/talkdesk%20Logo.pngtalkdesk Logotalkdesk Logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/cognigy%20300x300%202.pngcognigy 300x300 2cognigy 300x300 2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/final_KK_22-04-04_CCN_MartinSchr%C3%B6der_011.jpgfinal_KK_22-04-04_CCN_MartinSchröder_011final_KK_22-04-04_CCN_MartinSchröder_011https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20logo.pnginfinit logoinfinit logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/ccf_logo.pngccf_logoccf_logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bernd%20Wertz.jpgBernd WertzBernd Wertzhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/call-centre-gf642dbc9c_1280.jpgcall-centre-gf642dbc9c_1280call-centre-gf642dbc9c_1280https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Nice%20Logo.pngNice LogoNice Logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/ralf.jpgralfralfhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/stefan.jpegstefanstefanhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/albert%20bossart%20Nice.jpgalbert bossart Nicealbert bossart Nicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/daniel%20Karadza.jpgdaniel Karadzadaniel Karadzahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/philipp%20grockowski.jpgphilipp grockowskiphilipp grockowskihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/J%C3%BCrg%20H%C3%BCppi.jpegJürg HüppiJürg Hüppihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/anika%20rot.jpganika rotanika rothttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/dstrosing_color.jpgdstrosing_colordstrosing_colorhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan_Janssen_Seismic.jpegStefan_Janssen_SeismicStefan_Janssen_Seismichttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Neal%20Laxman%20talkdesk.jpgNeal Laxman talkdeskNeal Laxman talkdeskhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Uwe%20Kreuter.jpgUwe KreuterUwe Kreuter2024-05-20https://www.i-cem.de/conversational-businesshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Was%20ist%20Conversational%20Business.mp4/medium.jpgWas ist Conversational BusinessWas ist Conversational Businesshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Was%20ist%20Conversational%20Business.mp4135nonohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202023-05-31%20um%2016.31.55.pngBildschirm­foto 2023-05-31 um 16.31.55Bildschirm­foto 2023-05-31 um 16.31.55https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Web%20connection%20and%20communication.jpegWeb connection and communicationWeb connection and communication2023-10-28https://www.i-cem.de/kommunikationskompetenz-f%C3%BCr-cx-managerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria tablehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Holger%20G%C3%B6del.jpgHolger GödelHolger Gödelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building place2025-07-29https://www.i-cem.de/cx-kompass/5-gr%C3%BCnde-warum-sie-auf-ein-cloud-contact-center-umsteigen-solltenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/content%20guru%20storm.pngcontent guru stormcontent guru stormhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Annika%20Schmidt.pngAnnika SchmidtAnnika Schmidthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Conent%20Guru%20Teaserbild.pngConent Guru TeaserbildConent Guru Teaserbild2026-06-17https://www.i-cem.de/cx-kompass/chatgpt-im-kundenservice-gamechanger-oder-rohrkrepiererhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Closeup%20portrait%20of%20a%20man%20using%20smartphone.jpegCloseup portrait of a man using smartphoneCloseup portrait of a man using smartphonehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2023-03-13https://www.i-cem.de/cx-kompass/verbesserung-der-kundenerfahrung-durch-gespr%C3%A4chsautomatisierunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Happy%20handsome%20young%20man%20with%20beard%20talking%20on%20mobile%20phone%20standing%20over%20chalkboard%20background%20with%20blank%20speech%20bubble.jpegHappy handsome young man with beard talking on mobile phone standing over chalkboard background with blank speech bubbleHappy handsome young man with beard talking on mobile phone standing over chalkboard background with blank speech bubblehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20of%20young%20man%20in%20glasses%20with%20beard%20making%20blueprints%20on%20computer.jpegCloseup of young man in glasses with beard making blueprints on computerCloseup of young man in glasses with beard making blueprints on computerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject material2024-03-22https://www.i-cem.de/cx-kompass/das-drei-ebenen-modell-f%C3%BCr-customer-insightshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/image-png-1.pngimage-png-1image-png-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/3%20Ebenen.jpg3 Ebenen3 Ebenen2024-06-02https://www.i-cem.de/cx-kompass/wie-ki-l%C3%B6sungen-die-arbeit-von-cx-teams-revolutionierenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Robert%20Horndasch.jpgRobert HorndaschRobert Horndaschhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/The%20image%20depicts%20a%20modern%20office%20environment%20bustling%20with%20activity.jpegThe image depicts a modern office environment bustling with activityThe image depicts a modern office environment bustling with activity2025-01-27https://www.i-cem.de/webinar-wochenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Woman%20holding%20laptop%20with%20online%20services%20symbols.jpegWoman holding laptop with online services symbolsWoman holding laptop with online services symbolshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Businessman%20pressing%20modern%20social%20buttons%20on%20a%20virtual%20background.jpegBusinessman pressing modern social buttons on a virtual backgroundBusinessman pressing modern social buttons on a virtual backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/colorful%20and%20vivid%20stage%20spotlight%20on%20stage%20background.jpegcolorful and vivid stage spotlight on stage backgroundcolorful and vivid stage spotlight on stage backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/communication%20technology%20mobile%20phone%20high%20tech%20concept.%20Happy%20man%20using%20texting%20on%20smartphone%20social%20media%20application%20icons%20flying%20out%20of%20cellphone%20isolated%20grey%20wall%20background.%204g%20data%20plan.jpegcommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data plancommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data planhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/face%20of%20customer%20support.jpegface of customer supportface of customer support2022-09-18https://www.i-cem.de/customer-experience-weekhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Novomind.pngNovomindNovomindhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Michael%20Kloos.jpgMichael KloosMichael Klooshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Klos_Daniela.jpgKlos_DanielaKlos_Danielahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20horizontal%20green%202019%20B550%20square%20white%20BG.jpginfinit horizontal green 2019 B550 square white BGinfinit horizontal green 2019 B550 square white BGhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Oliver-Kern-hoch_klein_zoom.pngOliver-Kern-hoch_klein_zoomOliver-Kern-hoch_klein_zoomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/content%20guru%20300x300.pngcontent guru 300x300content guru 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Tobias%20Meyn.jpgTobias MeynTobias Meynhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/paulus%20logo.pngpaulus logopaulus logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Marc%20Walther.jpgMarc WaltherMarc Waltherhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/RUF_Beratung-Logo%20klein.jpgRUF_Beratung-Logo kleinRUF_Beratung-Logo kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Hellerich.pngThomas HellerichThomas Hellerichhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn-2.jpgHarald Henn-2Harald Henn-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kein%20Titel%20(Pr%C3%A4sentation)%20(2).jpgKein Titel (Präsentation) (2)Kein Titel (Präsentation) (2)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle%20(2)-1.jpgStefan Kolle (2)-1Stefan Kolle (2)-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Samhammer.pngLogo SamhammerLogo Samhammerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Johannes%20Wicht-1.jpgJohannes Wicht-1Johannes Wicht-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Patrica%20Hyland.jpegPatrica HylandPatrica Hylandhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Richard%20Prochazka.jpegRichard ProchazkaRichard Prochazkahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Tanja%20Schwab.jpgTanja SchwabTanja Schwabhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Joachim%20Heinz-2.jpgJoachim Heinz-2Joachim Heinz-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog.pngcrealogcrealog2026-08-04https://www.i-cem.de/cx-kompass/eu-ai-act-und-customer-service-was-auf-unternehmen-und-mitarbeitende-zukommthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/The%20image%20depicts%20a%20modern%20customer%20service%20center%20bustling%20with%20activity%20In%20the%20foreground%20a%20customer%20is%20interacting%20with%20a%20sleek%20futuristic%20voicebot%20displayed%20on%20a%20large%20screen%20where%20an%20animated%20digital%20assistant%20is%20responding%20to%20queries%20The%20custom.jpegThe image depicts a modern customer service center bustling with activity In the foreground a customer is interacting with a sleek futuristic voicebot displayed on a large screen where an animated digital assistant is responding to queries The customThe image depicts a modern customer service center bustling with activity In the foreground a customer is interacting with a sleek futuristic voicebot displayed on a large screen where an animated digital assistant is responding to queries The custom2025-05-05https://www.i-cem.de/cx-kompass/welche-rolle-spielen-virtuelle-events-im-b2b-sales-cyclehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20team%20having%20video%20conference%20in%20the%20conference%20room.jpegBusiness team having video conference in the conference roomBusiness team having video conference in the conference roomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-01-26https://www.i-cem.de/cx-in-actionhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Peter%20Pirner.jpgPeter PirnerPeter Pirnerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX%20Praxistag.jpgCX PraxistagCX Praxistaghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Group%20of%20young%20people%20in%20business%20meeting-3.jpegGroup of young people in business meeting-3Group of young people in business meeting-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle%20(2)-1.jpgStefan Kolle (2)-1Stefan Kolle (2)-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/cx_community_dklblau.pngcx_community_dklblaucx_community_dklblauhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Aerial%20View%20of%20Young%20Business%20Friends%20Discussing%20the%20Project%20at%20the%20Worktable..jpegAerial View of Young Business Friends Discussing the Project at the Worktable.Aerial View of Young Business Friends Discussing the Project at the Worktable.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX-Talks%20Blog/susanne%20Ogorman%20quadratisch.jpgsusanne Ogorman quadratischsusanne Ogorman quadratischhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Paulus.jpgMichael PaulusMichael Paulushttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn-1.jpgHarald Henn-1Harald Henn-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX_Talks.jpgCX_TalksCX_Talkshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-32026-07-30https://www.i-cem.de/cx-kompass/human-in-the-loop-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Human%20and%20Robot%20at%20Customer%20Service%20Desk.pngHuman and Robot at Customer Service DeskHuman and Robot at Customer Service Deskhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Site2026-06-14https://www.i-cem.de/cx-magazin-2025https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Downloads/CX%20Magazin%202025.pngCX Magazin 2025CX Magazin 2025https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX%20Magazin%202025%20Cover%20-1.pngCX Magazin 2025 Cover -1CX Magazin 2025 Cover -1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North sea2025-12-28https://www.i-cem.de/cx-kompass/effizienzsteigerung-im-kundenservice-durch-digitale-l%C3%B6sungenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/row%20of%20light%20bulbs%20with%20one%20different%20from%20the%20others-1.jpegrow of light bulbs with one different from the others-1row of light bulbs with one different from the others-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/SarahRickes_hoch.jpgSarahRickes_hochSarahRickes_hoch2026-01-05https://www.i-cem.de/cx-kompass/warum-ein-cx-glossar-f%C3%BCr-unternehmen-unverzichtbar-isthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Woman%20reading%20at%20the%20library%20on%20an%20e-book%20reader.jpegWoman reading at the library on an e-book readerWoman reading at the library on an e-book readerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/cx-kompass/langsam-ist-manchmal-gut-im-customer-experience-managementhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/peter%20pirner_prev_ui.pngpeter pirner_prev_uipeter pirner_prev_uihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Instructor%20taking%20yoga%20class%20in%20fitness%20studio.jpegInstructor taking yoga class in fitness studioInstructor taking yoga class in fitness studio2023-07-25https://www.i-cem.de/cx-kompass/viele-ideen-und-initiativen-wie-werden-cx-projekte-erfolgreichhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Foto%20Stephanie%20Wolfram.jpgFoto Stephanie WolframFoto Stephanie Wolframhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/OD%20B2.pngOD B2OD B2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/ODB3.pngODB3ODB3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Idea%20exchange%20concept.%20Ideas%20agreement%20Investing%20in%20business%20innovation%20and%20financial%20commerce%20backing%20of%20creativity.%20Open%20lightbulb%20icon%20with%20gear%20mechanisms.%20Funding%20potential%20innovative%20growth-1.jpegIdea exchange concept. Ideas agreement Investing in business innovation and financial commerce backing of creativity. Open lightbulb icon with gear mechanisms. Funding potential innovative growth-1Idea exchange concept. Ideas agreement Investing in business innovation and financial commerce backing of creativity. Open lightbulb icon with gear mechanisms. Funding potential innovative growth-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/OD%20B1.pngOD B1OD B12022-10-27https://www.i-cem.de/cx-kompass/qualit%C3%A4t-als-erfolgsrezept-im-contact-center-ein-blick-auf-qualit%C3%A4tsmessungen-und-instrumentehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Composite%20image%20of%20smiling%20businesswoman%20thinking.jpegComposite image of smiling businesswoman thinkingComposite image of smiling businesswoman thinkinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-01-31https://www.i-cem.de/cx-kompass/buchvorstellung-erfolgreiche-wege-zur-service-excellence-von-service-champions-das-1x1-exzellenter-services-erfahrenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Young%20lady%20reading%20a%20book%20with%20multimedia%20icons%20coming%20out%20of%20the%20book-1.jpegYoung lady reading a book with multimedia icons coming out of the book-1Young lady reading a book with multimedia icons coming out of the book-12026-06-17https://www.i-cem.de/cx-kompass/was-ist-eigentlich-digital-customer-experiencehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/The%20image%20depicts%20a%20modern%20digital%20workspace%2c%20showcasing%20a%20sleek%2c%20minimalist%20desk%20setup.jpegThe image depicts a modern digital workspace, showcasing a sleek, minimalist desk setupThe image depicts a modern digital workspace, showcasing a sleek, minimalist desk setuphttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-01-26https://www.i-cem.de/customer-experience-week/21https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/moveXM-Logo-gradient.pngmoveXM-Logo-gradientmoveXM-Logo-gradienthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle.pngStefan KolleStefan Kollehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/the%20Path%20group.pngthe Path groupthe Path grouphttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Yoummday.pngLogo YoummdayLogo Yoummdayhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Robert%20Horndasch.pngRobert HorndaschRobert Horndaschhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kai%20Riedel.pngKai RiedelKai Riedelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sven%20Tunnermann%20.jpgSven Tunnermann Sven Tunnermann https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(37).jpgDesign ohne Titel (37)Design ohne Titel (37)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/paulus%20logo.pngpaulus logopaulus logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20horizontal%20green%202019%20B550%20square%20white%20BG.jpginfinit horizontal green 2019 B550 square white BGinfinit horizontal green 2019 B550 square white BGhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael-Paulus.pngMichael-PaulusMichael-Paulushttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Nico%20Ackermann.pngNico AckermannNico Ackermannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Jakob%20Harder.pngJakob HarderJakob Harderhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20D%C3%B6schl.pngThomas DöschlThomas Döschlhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Diana%20Schr%C3%B6ter%20(1).pngDiana Schröter (1)Diana Schröter (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/QuestionPro.pngQuestionProQuestionProhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.pngHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Talkdesk.pngTalkdeskTalkdeskhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Klaus%20Carnein.pngKlaus CarneinKlaus Carneinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Falko%20Suhr.jpgFalko SuhrFalko Suhrhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Riesel.pngStefan RieselStefan Rieselhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Isabell%20Fringer.pngIsabell FringerIsabell Fringerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Maiwald-Immer.pngThomas Maiwald-ImmerThomas Maiwald-Immerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Peter%20Linnemann%20(3).pngPeter Linnemann (3)Peter Linnemann (3)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CreaLog.pngCreaLogCreaLoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Simona%20Hesse.pngSimona HesseSimona Hessehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/Bildschirm%C2%ADfoto%202024-02-12%20um%2016.49.07-2.pngBildschirm­foto 2024-02-12 um 16.49.07-2Bildschirm­foto 2024-02-12 um 16.49.07-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Alexander%20Fischer.pngAlexander FischerAlexander Fischerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Forsta%20logo%20300x300%20wei%C3%9F.pngForsta logo 300x300 weißForsta logo 300x300 weißhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/novomind%20logo.jpgnovomind logonovomind logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/VIER-1.pngVIER-1VIER-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/olaf_hansen.pngolaf_hansenolaf_hansenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Jan-Philipp%20Effgen%20(1).pngJan-Philipp Effgen (1)Jan-Philipp Effgen (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Grundke.pngThomas GrundkeThomas Grundkehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Heinrich%20Erkens.pngHeinrich ErkensHeinrich Erkenshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Jakov%20Cavar.pngJakov CavarJakov Cavarhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Oliver%20Kern.pngOliver KernOliver Kernhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/Bildschirm%C2%ADfoto%202024-03-04%20um%2019.21.56.pngBildschirm­foto 2024-03-04 um 19.21.56Bildschirm­foto 2024-03-04 um 19.21.562024-12-10https://www.i-cem.de/cx-kompass/agentic-ai-im-kundenservice-wie-autonome-ki-systeme-die-customer-experience-neu-definierenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Computer%20Chips%20Design.pngComputer Chips DesignComputer Chips Designhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject materialhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Conceptual%20digital%20image%20of%20lock%20on%20circuit%20background.jpegConceptual digital image of lock on circuit backgroundConceptual digital image of lock on circuit background2026-04-04https://www.i-cem.de/cx-kompass/nps-weitergedacht-wie-emotionale-kennzahlen-cx-analysen-verbessernhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX-Talks%20Blog/susanne%20leere%20episode.jpgsusanne leere episodesusanne leere episodehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX-Talks%20Blog/susanne%20Ogorman%20quadratisch.jpgsusanne Ogorman quadratischsusanne Ogorman quadratisch2026-06-17https://www.i-cem.de/cx-kompass/wie-gut-versteht-ein-voicebot-den-menschenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kevin%20Wu-1.jpegKevin Wu-1Kevin Wu-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/A%20sleek%20modern%20office%20environment%20with%20a%20large%20flatscreen%20monitor%20displaying%20the%20title%20of%20a%20blog%20post%20about%20voicebots%20In%20the%20foreground%20a%20professionallooking%20individual%20is%20speaking%20into%20a%20highquality%20microphone%20with%20sound%20waves%20visually%20represented%20o-2.jpegA sleek modern office environment with a large flatscreen monitor displaying the title of a blog post about voicebots In the foreground a professionallooking individual is speaking into a highquality microphone with sound waves visually represented o-2A sleek modern office environment with a large flatscreen monitor displaying the title of a blog post about voicebots In the foreground a professionallooking individual is speaking into a highquality microphone with sound waves visually represented o-22025-05-07https://www.i-cem.de/cx-kompass/praxisbeispiel-wie-interim-management-den-customer-service-im-e-commerce-transformiertehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Manager%20interviewing%20a%20male%20applicant%20in%20her%20office.jpegManager interviewing a male applicant in her officeManager interviewing a male applicant in her officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Barbarino-1.pngMichael Barbarino-1Michael Barbarino-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-04-29https://www.i-cem.de/cx-kompass/k%C3%BCnstliche-intelligenz-im-customer-journey-management-chancen-f%C3%BCr-unternehmenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/road%20by%20the%20sea%20in%20sunrise%20time%2c%20%20Lofoten%20island%2c%20Norway.jpegroad by the sea in sunrise time, Lofoten island, Norwayroad by the sea in sunrise time, Lofoten island, Norwayhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Johannes%20Wicht%20.jpgJohannes Wicht Johannes Wicht https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-04-23https://www.i-cem.de/cx-kompass/was-ist-customer-experience-management-i-cem-erklaerthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Pretty%20young%20woman%20making%20a%20decision%20with%20arrows%20and%20question%20mark%20above%20her%20head.jpegPretty young woman making a decision with arrows and question mark above her headPretty young woman making a decision with arrows and question mark above her headhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-07-07https://www.i-cem.de/cx-kompass/die-macht-der-datenanalyse-f%C3%BCr-customer-experience-managementhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/peter%20pirner_prev_ui.pngpeter pirner_prev_uipeter pirner_prev_uihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Working%20business%20woman%20with%20global%20reports%20and%20stock%20market%20change%20concept.jpegWorking business woman with global reports and stock market change conceptWorking business woman with global reports and stock market change concept2024-06-10https://www.i-cem.de/cx-kompass/agentic-ai-prozesse-und-f%C3%BChrung-wie-alles-noch-schneller-schlimmer-wirdhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Truck%20light%20trail%20of%20train-1.jpegTruck light trail of train-1Truck light trail of train-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-03-03https://www.i-cem.de/cx-kompass/warum-customer-experience-ohne-vertrauen-scheitert-ein-leadership-perspektivwechselhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Conceptual%20digital%20image%20of%20lock%20on%20circuit%20background.jpegConceptual digital image of lock on circuit backgroundConceptual digital image of lock on circuit backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Anika-Webseite.pngAnika-WebseiteAnika-Webseite2026-07-17https://www.i-cem.de/cx-glossarhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202024-05-20%20um%2010.36.29.pngBildschirm­foto 2024-05-20 um 10.36.29Bildschirm­foto 2024-05-20 um 10.36.292026-07-21https://www.i-cem.de/michael-paulushttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/An%20image%20of%20a%20modern%20call%20center%20with%20employees%20using%20advanced%20technology%20like%20chatbots%20and%20interactive%20voice%20response%20systems%20to%20optimize%20costs%20while.jpegAn image of a modern call center with employees using advanced technology like chatbots and interactive voice response systems to optimize costs whileAn image of a modern call center with employees using advanced technology like chatbots and interactive voice response systems to optimize costs whilehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael-Paulus.pngMichael-PaulusMichael-Paulushttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Businessman%20looking%20at%20road%20with%20maze%20and%20solution%20concept-1.jpegBusinessman looking at road with maze and solution concept-1Businessman looking at road with maze and solution concept-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20man%20hitting%20brick%20grungy%20wall%20with%20hammer%20and%20opening%20a%20hole.jpegBusiness man hitting brick grungy wall with hammer and opening a holeBusiness man hitting brick grungy wall with hammer and opening a holehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitet2025-01-04https://www.i-cem.de/cx-summer-sessionshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/beach%20at%20Praslin%20island%2c%20Seychelles.jpegbeach at Praslin island, Seychellesbeach at Praslin island, Seychelleshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/boat%20on%20beach%20Mahe%20island%2c%20Seychelles.jpegboat on beach Mahe island, Seychellesboat on beach Mahe island, Seychelleshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/colorful%20and%20vivid%20stage%20spotlight%20on%20stage%20background.jpegcolorful and vivid stage spotlight on stage backgroundcolorful and vivid stage spotlight on stage backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/sunset%20on%20the%20beach%20Takamaka%2c%20Mahe%20island%2c%20Seychelles.jpegsunset on the beach Takamaka, Mahe island, Seychellessunset on the beach Takamaka, Mahe island, Seychelleshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Munich%2c%20Germany%20at%20City%20Hall..jpegMunich, Germany at City Hall.Munich, Germany at City Hall.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Evening%20light%20at%20the%20beach%20in%20Naples%2c%20Florida..jpegEvening light at the beach in Naples, Florida.Evening light at the beach in Naples, Florida.2026-01-28https://www.i-cem.de/anbieter%C3%BCbersicht-ccaas-technologienhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Anbieter%C3%BCbersicht%20CCaaS%20Technologien.pngAnbieterübersicht CCaaS TechnologienAnbieterübersicht CCaaS Technologien2026-06-07https://www.i-cem.de/cx-kompass/kunden-erleben-wege-keine-prozesse-warum-customer-journeys-entscheidend-f%C3%BCr-gute-cx-sind-https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Empty%20asphalt%20road%20and%20sun%20rising%20at%20skyline.jpegEmpty asphalt road and sun rising at skylineEmpty asphalt road and sun rising at skylinehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Leonie%20Stolz.jpgLeonie StolzLeonie Stolz2026-01-27https://www.i-cem.de/cx-kompass/aussen-faechern-innen-buendeln-omnikanal-kundenmanagement-und-effizienz-im-customer-service-in-einklang-bringenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Aussen%20-%20Inen.pngAussen - InenAussen - Inenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/People%20traveling%20on%20airport%20silhouettes.jpegPeople traveling on airport silhouettesPeople traveling on airport silhouettes2026-06-21https://www.i-cem.de/marc-ohlmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Marc%20Ohlmann.jpgMarc OhlmannMarc Ohlmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bild%20MO.jpgBild MOBild MOhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-01-20https://www.i-cem.de/conversational-business-summithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Conversational%20Business%20Summit%20teaser.mp4/medium.jpgConversational Business Summit teaserConversational Business Summit teaserhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Conversational%20Business%20Summit%20teaser.mp483nonohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Application%20icons%20in%20human%20hand.%20Wireless%20technologies.jpegApplication icons in human hand. Wireless technologiesApplication icons in human hand. Wireless technologieshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Gentsch_Peter_Portrait.jpgGentsch_Peter_PortraitGentsch_Peter_Portraithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Dr%20Anja%20Linnenbuerger.jpgDr Anja LinnenbuergerDr Anja Linnenbuergerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/dse_logo_award_color-640x332.pngdse_logo_award_color-640x332dse_logo_award_color-640x332https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Web%20connection%20and%20communication.jpegWeb connection and communicationWeb connection and communicationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202023-05-31%20um%2016.31.55.pngBildschirm­foto 2023-05-31 um 16.31.55Bildschirm­foto 2023-05-31 um 16.31.55https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/sinch%20engage-1.svgsinch engage-1sinch engage-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Carsten%20Ulbricht.jpegCarsten UlbrichtCarsten Ulbrichthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_forward.svglogo_forwardlogo_forward2023-09-18https://www.i-cem.de/cx-kompass/bullshit-bingo-uncovered-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Leonie%20Stolz.jpgLeonie StolzLeonie Stolzhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Bingo!%20placard%20with%20bokeh%20background.jpegBingo! placard with bokeh backgroundBingo! placard with bokeh backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/cx-kompass/multi-agenten-ki-im-kundenservice-verstaendlich-erklaerthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Modern%20Robotic%20Assistants%20at%20Call%20Center%20Desks.pngModern Robotic Assistants at Call Center DesksModern Robotic Assistants at Call Center Deskshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject materialhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Selin%20Gueven.jpgSelin GuevenSelin Guevenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Conceptual%20digital%20image%20of%20lock%20on%20circuit%20background.jpegConceptual digital image of lock on circuit backgroundConceptual digital image of lock on circuit background2026-06-16https://www.i-cem.de/cx-kompass/mitarbeiterzufriedenheit-ist-doch-egalhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CC%20Trendstudie_2022_%201920x1080.jpgCC Trendstudie_2022_ 1920x1080CC Trendstudie_2022_ 1920x1080https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Julia%20Ullrich%202022%20klein.pngJulia Ullrich 2022 kleinJulia Ullrich 2022 kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2023-11-14https://www.i-cem.de/cx-kompass/ki-im-contact-center-vom-trend-zur-echten-wirkunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/businessman%20hand%20drawing%20virtual%20chart%20business%20on%20touch%20screen%20computer%20as%20concept.jpegbusinessman hand drawing virtual chart business on touch screen computer as conceptbusinessman hand drawing virtual chart business on touch screen computer as concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Patrica%20Hyland.jpegPatrica HylandPatrica Hylandhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/muuuh-voice-studie-2025https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i-CEM%20Webinar%20Voice%20Studie_Header.pngi-CEM Webinar Voice Studie_Headeri-CEM Webinar Voice Studie_Headerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ank%C3%BCndigung_Voice-Studie%20Kopie-1.jpgAnkündigung_Voice-Studie Kopie-1Ankündigung_Voice-Studie Kopie-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Leon%20Gillhaus.jpegLeon GillhausLeon Gillhaushttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Ben%20Ellermann.pngBen EllermannBen Ellermann2025-04-16https://www.i-cem.de/cx-kompass/cx-kompass-der-bloghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Right%20direction%20of%20your%20business.%20Collage.jpegRight direction of your business. CollageRight direction of your business. Collagehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Pretty%20young%20woman%20making%20a%20decision%20with%20arrows%20and%20question%20mark%20above%20her%20head.jpegPretty young woman making a decision with arrows and question mark above her headPretty young woman making a decision with arrows and question mark above her headhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Right%20direction%20of%20your%20business.%20Collage-1.jpegRight direction of your business. Collage-1Right direction of your business. Collage-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20of%20young%20man%20in%20glasses%20with%20beard%20making%20blueprints%20on%20computer.jpegCloseup of young man in glasses with beard making blueprints on computerCloseup of young man in glasses with beard making blueprints on computer2024-07-06https://www.i-cem.de/cx-kompass/die-ccw-2023-klassentreffen-reloadedhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Cheerful%20classmates%20posing%20in%20classroom%20in%20front%20of%20a%20green%20board.jpegCheerful classmates posing in classroom in front of a green boardCheerful classmates posing in classroom in front of a green boardhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2023-03-05https://www.i-cem.de/cx-kompass/das-haben-customer-experience-und-yoga-gemeinsamhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/young%20handsome%20business%20man%20in%20black%20suit%20and%20tie%20practice%20yoga%20and%20relax%20at%20network%20server%20room%20while%20representing%20stres%20control%20concept.jpegyoung handsome business man in black suit and tie practice yoga and relax at network server room while representing stres control conceptyoung handsome business man in black suit and tie practice yoga and relax at network server room while representing stres control concept2023-03-14https://www.i-cem.de/cx-kompass/worin-besteht-der-unterschied-zwischen-multichanel-und-omnichannelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/happy%20young%20couple%20with%20bags%20in%20shopping%20centre%20mall.jpeghappy young couple with bags in shopping centre mallhappy young couple with bags in shopping centre mallhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-06-17https://www.i-cem.de/cx-kompass/warum-ein-ki-f%C3%BChrerschein-im-kundenservice-wichtig-isthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject materialhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Workteam%20in%20office%20working%20on%20desktop%20computer-1.jpegWorkteam in office working on desktop computer-1Workteam in office working on desktop computer-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Pretty%20young%20woman%20making%20a%20decision%20with%20arrows%20and%20question%20mark%20above%20her%20head.jpegPretty young woman making a decision with arrows and question mark above her headPretty young woman making a decision with arrows and question mark above her headhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smartphone%20with%20finance%20and%20market%20icons%20and%20symbols%20concept.jpegSmartphone with finance and market icons and symbols conceptSmartphone with finance and market icons and symbols concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/cx-kompass/ai-trends-2026-warum-agenten-erst-jetzt-produktionsreif-werden-und-welche-voraussetzungen-f%C3%BCr-den-technischen-service-geltenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Baier.pngThomas BaierThomas Baierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Temperature%20control%20room%20of%20large%20building.jpegTemperature control room of large buildingTemperature control room of large building2026-02-03https://www.i-cem.de/cx-dialoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/QuestionPro.jpgQuestionProQuestionProhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Johannes%20Wicht-1.jpgJohannes Wicht-1Johannes Wicht-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/cxomni-1.jpgcxomni-1cxomni-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Maiwald-Immer-2.jpgThomas Maiwald-Immer-2Thomas Maiwald-Immer-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/shutterstock_2333363429%20Kopie%202.jpgshutterstock_2333363429 Kopie 2shutterstock_2333363429 Kopie 2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Robert%20Horndasch.jpgRobert HorndaschRobert Horndaschhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle%20(5).jpgStefan Kolle (5)Stefan Kolle (5)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Joachim%20Heinz-2.jpgJoachim Heinz-2Joachim Heinz-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Group%20of%20young%20people%20in%20business%20meeting-2.jpegGroup of young people in business meeting-2Group of young people in business meeting-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Nicole%20Melson.jpgNicole MelsonNicole Melsonhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn-2.jpgHarald Henn-2Harald Henn-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sue%20Ajdini.jpgSue AjdiniSue Ajdinihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/02_dialog.png02_dialog02_dialoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Prof.%20Dr.%20Nils%20Hafner-1.jpgProf. Dr. Nils Hafner-1Prof. Dr. Nils Hafner-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Eckhardt%20B%C3%B6hme.jpgEckhardt BöhmeEckhardt Böhmehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Gr%C3%BCnzner%20(2).jpgStefan Grünzner (2)Stefan Grünzner (2)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinitcx.jpginfinitcxinfinitcxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefanie%20Luder-1.jpgStefanie Luder-1Stefanie Luder-12026-05-12https://www.i-cem.de/cx-kompass/automatisierung-und-ki-die-zukunft-der-contact-center-2024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/A%20warm%2c%20photorealistic%20image%20of%20a%20modern%20contact%20center%20environment%20highlighting%20human%20interaction%20alongside%20AI%20technology.jpegA warm, photorealistic image of a modern contact center environment highlighting human interaction alongside AI technologyA warm, photorealistic image of a modern contact center environment highlighting human interaction alongside AI technologyhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-09-19https://www.i-cem.de/cx-kompass/mit-gezielter-auswahl-einer-cem-software-60-kosten-sparenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20man%20hitting%20brick%20grungy%20wall%20with%20hammer%20and%20opening%20a%20hole.jpegBusiness man hitting brick grungy wall with hammer and opening a holeBusiness man hitting brick grungy wall with hammer and opening a holehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2023-09-23https://www.i-cem.de/digitalisierung-im-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/benjamin%20gebauer.jpgbenjamin gebauerbenjamin gebauerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/kolle.jpgkollekollehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20cx%20logo.pnginfinit cx logoinfinit cx logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/kai-no%CC%88rtemann.256x256.jpgkai-nörtemann.256x256kai-nörtemann.256x256https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Website%20designer%20working%20digital%20tablet%20and%20computer%20laptop%20with%20smart%20phone%20and%20graphics%20design%20diagram%20on%20wooden%20desk%20as%20concept-1.jpegWebsite designer working digital tablet and computer laptop with smart phone and graphics design diagram on wooden desk as concept-1Website designer working digital tablet and computer laptop with smart phone and graphics design diagram on wooden desk as concept-12023-01-10https://www.i-cem.de/cx-kompass/ai-agents-im-service-warum-architektur-alles-entscheidethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/undefined-1.gifundefined-1undefined-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Michael%20Kloos.jpgMichael KloosMichael Klooshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Conceptual%20digital%20image%20of%20lock%20on%20circuit%20background.jpegConceptual digital image of lock on circuit backgroundConceptual digital image of lock on circuit backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the office2026-07-22https://www.i-cem.de/cx-kompass/das-b-steht-f%C3%BCr-business-mit-conversational-business-den-umsatz-steigernhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Technology%20online%20banking%20money%20transfer%2c%20e-commerce%20concept.%20Happy%20young%20man%20using%20smartphone%20with%20dollar%20bills%20flying%20away%20from%20screen%20isolated%20on%20gray%20wall%20office%20background.-1.jpegTechnology online banking money transfer, e-commerce concept. Happy young man using smartphone with dollar bills flying away from screen isolated on gray wall office background.-1Technology online banking money transfer, e-commerce concept. Happy young man using smartphone with dollar bills flying away from screen isolated on gray wall office background.-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Technology%20online%20banking%20money%20transfer%2c%20e-commerce%20concept.%20Happy%20young%20man%20using%20smartphone%20with%20dollar%20bills%20flying%20away%20from%20screen%20isolated%20on%20gray%20wall%20office%20background..jpegTechnology online banking money transfer, e-commerce concept. Happy young man using smartphone with dollar bills flying away from screen isolated on gray wall office background.Technology online banking money transfer, e-commerce concept. Happy young man using smartphone with dollar bills flying away from screen isolated on gray wall office background.2026-01-27https://www.i-cem.de/cx-kompass/der-wettlauf-um-skillshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20man%20with%20the%20text%20What%20are%20your%20Skills%3F%20in%20a%20concept%20image.jpegBusiness man with the text What are your Skills? in a concept imageBusiness man with the text What are your Skills? in a concept imagehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20800x459%20Portrait.jpgFrank 800x459 PortraitFrank 800x459 Portraithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2022-12-12https://www.i-cem.de/anmeldung-abo-cx-kompasshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Right%20direction%20of%20your%20business.%20Collage.jpegRight direction of your business. CollageRight direction of your business. Collagehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-05-26https://www.i-cem.de/customer-service-week/12https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/novomind_Foto_Franziska%20Dempt.jpgnovomind_Foto_Franziska Demptnovomind_Foto_Franziska Dempthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20logo.pnginfinit logoinfinit logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Felix%20Stelzer.jpegFelix StelzerFelix Stelzerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20Otto%20Juli%202016.jpgFrank Otto Juli 2016Frank Otto Juli 2016https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20service%20representative%20on%20the%20phone.jpegCustomer service representative on the phoneCustomer service representative on the phonehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20magic%20manuals.pngLogo magic manualsLogo magic manualshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/PaulaMarie_Schillo.pngPaulaMarie_SchilloPaulaMarie_Schillohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Roland-Ruf%20RUF%20Beratung.pngRoland-Ruf RUF BeratungRoland-Ruf RUF Beratunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Heinrich%20Eekens.jpgHeinrich EekensHeinrich Eekenshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/benjamin%20gebauer.jpgbenjamin gebauerbenjamin gebauerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/VIER-1.pngVIER-1VIER-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Guido%20Teeuwen.jpegGuido TeeuwenGuido Teeuwenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/paulus%20logo.pngpaulus logopaulus logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/GMT_Logo_Teleperformance_Without%20Tagline_CMYK_Reduced_Version_Black_NoSignature.pngGMT_Logo_Teleperformance_Without Tagline_CMYK_Reduced_Version_Black_NoSignatureGMT_Logo_Teleperformance_Without Tagline_CMYK_Reduced_Version_Black_NoSignaturehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/og_novomind_Logo_1800_1080.pngog_novomind_Logo_1800_1080og_novomind_Logo_1800_10802024-05-20https://www.i-cem.de/cx-kompass/wie-wichtig-ist-geringe-latenz-f%C3%BCr-einen-voicebothttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kevin%20Wu-1.jpegKevin Wu-1Kevin Wu-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Equalizer%20sound%20wave%20background%20theme.%20Colour%20illustration..jpegEqualizer sound wave background theme. Colour illustration.Equalizer sound wave background theme. Colour illustration.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-01-22https://www.i-cem.de/cx-kompass/effizienz-vs.-zufriedenheit-wie-sich-die-priorit%C3%A4ten-in-deutschen-contact-centern-verschiebenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/1111%20Serviceziele.jpg1111 Serviceziele1111 Servicezielehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CC%20Trendstudie_2022_%201920x1080.jpgCC Trendstudie_2022_ 1920x1080CC Trendstudie_2022_ 1920x1080https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/1111%20Effizienz.jpg1111 Effizienz1111 Effizienzhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Ruf2024-12-10https://www.i-cem.de/cx-kompass/welche-preismodelle-f%C3%BCr-agentic-ai-gibt-es-im-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Budget%20cut.jpegBudget cutBudget cuthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-12-17https://www.i-cem.de/health-check-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/HSS.pngHSSHSShttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/HSM.pngHSMHSMhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/HSE.pngHSEHSEhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ruf%20Health%20Check.pngRuf Health CheckRuf Health Check2026-04-21https://www.i-cem.de/cx-kompass/-aber-hauptsache-irgendwas-mit-kihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Female%20finger%20touching%20a%20beam%20of%20light%20surrounded%20by%20blue%20and%20green%20data%20and%20charts.jpegFemale finger touching a beam of light surrounded by blue and green data and chartsFemale finger touching a beam of light surrounded by blue and green data and chartshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Female%20finger%20touching%20a%20beam%20of%20light%20surrounded%20by%20blue%20and%20green%20data%20and%20charts-1.jpegFemale finger touching a beam of light surrounded by blue and green data and charts-1Female finger touching a beam of light surrounded by blue and green data and charts-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ralf%20M%C3%BChlenh%C3%B6ver.jpgRalf MühlenhöverRalf Mühlenhöver2023-09-18https://www.i-cem.de/anbieteruebersicht-customer-service-loesungenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-04-26%20um%2009.16.16.pngBildschirmfoto 2025-04-26 um 09.16.16Bildschirmfoto 2025-04-26 um 09.16.16https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/2023_%20Customer-Service-Landscape%202023-09-05%2009-55-31.jpg2023_ Customer-Service-Landscape 2023-09-05 09-55-312023_ Customer-Service-Landscape 2023-09-05 09-55-312025-12-28https://www.i-cem.de/cx-kompass/warum-die-echte-arbeit-erst-nach-dem-bot-launch-beginnthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Happy%20manager%20standing%20with%20his%20arms%20crossed.jpegHappy manager standing with his arms crossedHappy manager standing with his arms crossedhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Benjamin%20Gebauer.jpgBenjamin GebauerBenjamin Gebauerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Bots%20in%20Customer%20Service.jpegBots in Customer ServiceBots in Customer Servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Profile%20of%20concentrated%20young%20software%20developer%20eating%20pizza%20and%20coding%20at%20home.jpegProfile of concentrated young software developer eating pizza and coding at homeProfile of concentrated young software developer eating pizza and coding at homehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CC%20Trendstudie_2022_%201920x1080.jpgCC Trendstudie_2022_ 1920x1080CC Trendstudie_2022_ 1920x10802025-01-13https://www.i-cem.de/cx-kompass/die-f%C3%BCnf-gr%C3%B6%C3%9Ften-herausforderungen-bei-der-einf%C3%BChrung-von-agentic-ai-im-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Knstliche%20Agenten%20sitzen%20gemeinsam%20mit%20Menschen%20in%20einem%20Call%20Center.pngKnstliche Agenten sitzen gemeinsam mit Menschen in einem Call CenterKnstliche Agenten sitzen gemeinsam mit Menschen in einem Call Center2025-12-06https://www.i-cem.de/customer-service-week/10https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bild%20Marc%20Ohlmann.jpgBild Marc OhlmannBild Marc Ohlmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Ralf_Mu%CC%88hlenho%CC%88ver_VIER_casual_hochformat.jpgRalf_Mühlenhöver_VIER_casual_hochformatRalf_Mühlenhöver_VIER_casual_hochformathttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/CCT%20300x300.pngCCT 300x300CCT 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan-Riesel_CreaLog_neu.jpgStefan-Riesel_CreaLog_neuStefan-Riesel_CreaLog_neuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Master%20Damovo%20Logo%20CMYK-1.pngMaster Damovo Logo CMYK-1Master Damovo Logo CMYK-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Foto%20Frank%20Sinde.jpgFoto Frank SindeFoto Frank Sindehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stephanie%20Poreski%20neu.jpegStephanie Poreski neuStephanie Poreski neuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/novomind_Foto_Franziska%20Dempt.jpgnovomind_Foto_Franziska Demptnovomind_Foto_Franziska Dempthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/face%20of%20customer%20support.jpegface of customer supportface of customer supporthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/FO%20thomas_doeschl_Portrait_VIER.jpgFO thomas_doeschl_Portrait_VIERFO thomas_doeschl_Portrait_VIERhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo_TT_300x300_weiss.pngLogo_TT_300x300_weissLogo_TT_300x300_weisshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/ingo-brod.1024x1024.jpgingo-brod.1024x1024ingo-brod.1024x1024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Roland-Ruf%20RUF%20Beratung.pngRoland-Ruf RUF BeratungRoland-Ruf RUF Beratunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Sann%20-%20Foto.jpgMichael Sann - FotoMichael Sann - Fotohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_klein2024-05-20https://www.i-cem.de/wie-optimiere-ich-die-customer-touchpointshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Double%20exposure%20of%20businessman%20hand%20points%20human%20resources%2c%20CRM%20and%20social%20media%20as%20concept.jpegDouble exposure of businessman hand points human resources, CRM and social media as conceptDouble exposure of businessman hand points human resources, CRM and social media as concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Empty%20asphalt%20road%20and%20sun%20rising%20at%20skyline.jpegEmpty asphalt road and sun rising at skylineEmpty asphalt road and sun rising at skylinehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/road%20by%20the%20sea%20in%20sunrise%20time%2c%20%20Lofoten%20island%2c%20Norway.jpegroad by the sea in sunrise time, Lofoten island, Norwayroad by the sea in sunrise time, Lofoten island, Norwayhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Customer%20Journey%20Mapping.jpegCustomer Journey MappingCustomer Journey Mapping2026-05-16https://www.i-cem.de/customer-service-week/16https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/I-CEM%20Sprecherbilder.jpgI-CEM SprecherbilderI-CEM Sprecherbilderhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Paulus%20result.pngPaulus resultPaulus resulthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Novomind.pngNovomindNovomindhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Christian_Muenchbach.jpegChristian_MuenchbachChristian_Muenchbachhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/vier.jpgviervierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20Sinde%20.jpgFrank Sinde Frank Sinde https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Christian%20Roeb-%20Speaker%20Bild%203.pngChristian Roeb- Speaker Bild 3Christian Roeb- Speaker Bild 3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Paul%20Preute.jpegPaul PreutePaul Preutehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(22).jpgDesign ohne Titel (22)Design ohne Titel (22)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Harald.pngHaraldHaraldhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bettina%20Pauck-2.jpgBettina Pauck-2Bettina Pauck-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Franziska%20Dempt%20(1).jpgFranziska Dempt (1)Franziska Dempt (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Dominic%20Pottisch.jpgDominic PottischDominic Pottischhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/leaping_ai.pngleaping_aileaping_aihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo_Avanade.webpLogo_AvanadeLogo_Avanadehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Eric%20Wohlfart.jpgEric WohlfartEric Wohlfarthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kevin%20Wu.jpgKevin WuKevin Wuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Talkdesk.pngTalkdeskTalkdeskhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/NiCE-Cognigy-black-blue.svgNiCE-Cognigy-black-blueNiCE-Cognigy-black-bluehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland%20Ruf%20(1).pngRoland Ruf (1)Roland Ruf (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Master%20Damovo%20Logo%20CMYK-2.pngMaster Damovo Logo CMYK-2Master Damovo Logo CMYK-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Jonas_Leismann.jpgJonas_LeismannJonas_Leismannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/content%20guru.pngcontent gurucontent guruhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn-2.jpgHarald Henn-2Harald Henn-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Patrica%20Hyland.jpegPatrica HylandPatrica Hylandhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/GMT_Logo_TP_Infinity_NoTag_Feb24.pngGMT_Logo_TP_Infinity_NoTag_Feb24GMT_Logo_TP_Infinity_NoTag_Feb24https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ruf.pngRufRufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Burkhardt%20Berge.jpegBurkhardt BergeBurkhardt Bergehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sarah%20Rickes.jpgSarah RickesSarah Rickeshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinitcx.pnginfinitcxinfinitcxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/PauckPartners.pngPauckPartnersPauckPartnershttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(21).jpgDesign ohne Titel (21)Design ohne Titel (21)2026-03-10https://www.i-cem.de/cx-kompass/nimm-2-kundenwert-und-wert-f%C3%BCr-den-kunden-im-cxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20man%20taking%20a%20decision%20while%20standing%20in%20front%20of%20two%20grungy%20arrows%20on%20wall%20concept.jpegBusiness man taking a decision while standing in front of two grungy arrows on wall conceptBusiness man taking a decision while standing in front of two grungy arrows on wall concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/HH%20nmm%202.jpegHH nmm 2HH nmm 2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2022-11-22https://www.i-cem.de/cx-kompass/technologie-saboteur-f%C3%BCr-customer-experiencehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Young%20businessman%20illustrated%20inconsiderable%20by%20being%20trampled.jpegYoung businessman illustrated inconsiderable by being trampledYoung businessman illustrated inconsiderable by being trampled2024-03-07https://www.i-cem.de/die-wichtigsten-fragen-und-anworten-zu-cx-und-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Yellow%20question%20marks%20hovering%20over%20young%20hand.jpegYellow question marks hovering over young handYellow question marks hovering over young handhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the office2026-07-24https://www.i-cem.de/cx-kompass/game-changer-conversational-aihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Young%20man%20wearing%20futuristic%20glasses%20against%20blue%20background.jpegYoung man wearing futuristic glasses against blue backgroundYoung man wearing futuristic glasses against blue backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/PG%201.pngPG 1PG 1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/PG%202.pngPG 2PG 2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/peter-gentsch.256x256.jpgpeter-gentsch.256x256peter-gentsch.256x2562024-05-24https://www.i-cem.de/cx-kompass/das-neue-cx-betriebssystem-integration-orchestrierung-skalierunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/top%20view%20of%20businessman%20hand%20working%20with%20modern%20technology%20and%20digital%20layer%20effect%20as%20business%20strategy%20concept-1.jpegtop view of businessman hand working with modern technology and digital layer effect as business strategy concept-1top view of businessman hand working with modern technology and digital layer effect as business strategy concept-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)2026-06-19https://www.i-cem.de/cx-kompass/customer-journey-mapping-vs.-customer-journey-management-unterschiede-und-vorteilehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/cxomni_wolfgang_weber_prev_ui.pngcxomni_wolfgang_weber_prev_uicxomni_wolfgang_weber_prev_uihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/cxomni.jpgcxomnicxomnihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-12-28https://www.i-cem.de/customer-service-week/15https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Verint.jpgVerintVerinthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Paulus.jpgMichael PaulusMichael Paulushttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Annika%20Tannebaum.jpgAnnika TannebaumAnnika Tannebaumhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Hilie%20Bloch.jpgHilie BlochHilie Blochhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/muuuh%20next.jpgmuuuh nextmuuuh nexthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Mike%20Odekerken-1.jpgMike Odekerken-1Mike Odekerken-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Leaping%20AI-3.pngLeaping AI-3Leaping AI-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ralf%20Voigt.jpgRalf VoigtRalf Voigthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Harald.pngHaraldHaraldhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Paulus%20result.pngPaulus resultPaulus resulthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Peter%20Linnemann%20(1).jpgPeter Linnemann (1)Peter Linnemann (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Jan%20Schilling%20%20(1).pngJan Schilling (1)Jan Schilling (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Teletrain.pngTeletrainTeletrainhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sven%20Tunnermann%20(2).jpgSven Tunnermann (2)Sven Tunnermann (2)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Talkdesk.pngTalkdeskTalkdeskhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sven-Eric%20Stein%20Ohlmann.jpgSven-Eric Stein OhlmannSven-Eric Stein Ohlmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Baier.pngThomas BaierThomas Baierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinitcx.pnginfinitcxinfinitcxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Markus%20Rehle.jpgMarkus RehleMarkus Rehlehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Kloos.pngMichael KloosMichael Klooshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog.pngcrealogcrealoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/PauckPartners.pngPauckPartnersPauckPartnershttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(22).jpgDesign ohne Titel (22)Design ohne Titel (22)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Aneta%20Kleinteich.jpgAneta KleinteichAneta Kleinteichhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland%20Ruf%20(1).pngRoland Ruf (1)Roland Ruf (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/content%20guru.pngcontent gurucontent guruhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ruf.pngRufRufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Marc%20Ohlmann-1.jpgMarc Ohlmann-1Marc Ohlmann-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Novomind.pngNovomindNovomindhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/targenio.pngtargeniotargeniohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/NicoAckermann_Pic.jpegNicoAckermann_PicNicoAckermann_Pichttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(21).jpgDesign ohne Titel (21)Design ohne Titel (21)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/GMT_Logo_TP_Infinity_NoTag_Feb24.pngGMT_Logo_TP_Infinity_NoTag_Feb24GMT_Logo_TP_Infinity_NoTag_Feb24https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Claus%20Carnein.jpgClaus CarneinClaus Carneinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn-2.jpgHarald Henn-2Harald Henn-22025-09-30https://www.i-cem.de/customer-service-week/14https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog.pngcrealogcrealoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Peter%20Linnemann.jpgPeter LinnemannPeter Linnemannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kopie%20von%20Eventseite%20Praxistag24%20(3).jpgKopie von Eventseite Praxistag24 (3)Kopie von Eventseite Praxistag24 (3)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefanie%20Oehmichen.jpegStefanie OehmichenStefanie Oehmichenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Philipp%20Meier%20zu%20Eissen.jpgPhilipp Meier zu EissenPhilipp Meier zu Eissenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Alexander%20Fischer.jpgAlexander FischerAlexander Fischerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/yoummday.pngyoummdayyoummdayhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland-Ruf.jpgRoland-RufRoland-Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Anika%20Tannebaum.jpgAnika TannebaumAnika Tannebaumhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Novomind.pngNovomindNovomindhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Spitch.pngSpitchSpitchhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ruf.pngRufRufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Benjamin%20Gebauer.jpgBenjamin GebauerBenjamin Gebauerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kopie%20von%20Eventseite%20Praxistag24%20(4).jpgKopie von Eventseite Praxistag24 (4)Kopie von Eventseite Praxistag24 (4)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kopie%20von%20Eventseite%20Praxistag24%20(1).jpgKopie von Eventseite Praxistag24 (1)Kopie von Eventseite Praxistag24 (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinitcx.pnginfinitcxinfinitcxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/PauckPartners.pngPauckPartnersPauckPartnershttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(22).jpgDesign ohne Titel (22)Design ohne Titel (22)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Teletrain.pngTeletrainTeletrainhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Paulus%20result.pngPaulus resultPaulus resulthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpgHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/olaf_hansen.jpgolaf_hansenolaf_hansenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(21).jpgDesign ohne Titel (21)Design ohne Titel (21)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael-Paulus.jpgMichael-PaulusMichael-Paulushttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Marc%20Ohlmann.jpgMarc OhlmannMarc Ohlmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/vier.pngviervierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Harald.pngHaraldHaraldhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kopie%20von%20Eventseite%20Praxistag24.jpgKopie von Eventseite Praxistag24Kopie von Eventseite Praxistag24https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Jean-Philipp%20Helmig.jpgJean-Philipp HelmigJean-Philipp Helmighttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Odonovan.pngOdonovanOdonovan2025-03-20https://www.i-cem.de/cx-kompass/warum-ki-kompetenz-jetzt-pflicht-f%C3%BCr-unternehmen-ist-und-wie-die-umsetzung-gelingthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Hand%20about%20to%20bang%20gavel%20on%20sounding%20block%20in%20the%20court%20room.jpegHand about to bang gavel on sounding block in the court roomHand about to bang gavel on sounding block in the court roomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-06-16https://www.i-cem.de/cx-kompass/was-ist-eigentlich-voice-of-the-customer-vochttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/The%20image%20depicts%20a%20modern%20office%20space%20filled%20with%20soft%2c%20natural%20light%20filtering%20through%20large%20windows.jpegThe image depicts a modern office space filled with soft, natural light filtering through large windowsThe image depicts a modern office space filled with soft, natural light filtering through large windowshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Multi%20ethnic%20group%20of%20succesful%20creative%20business%20people%20using%20a%20laptop%20during%20candid%20meeting.jpegMulti ethnic group of succesful creative business people using a laptop during candid meetingMulti ethnic group of succesful creative business people using a laptop during candid meetinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-02-18https://www.i-cem.de/customer-experience-week/17https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/benjamin%20gebauer.jpgbenjamin gebauerbenjamin gebauerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Verena%20Ehbrecht.jpegVerena EhbrechtVerena Ehbrechthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Businessman%20pressing%20modern%20social%20buttons%20on%20a%20virtual%20background.jpegBusinessman pressing modern social buttons on a virtual backgroundBusinessman pressing modern social buttons on a virtual backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202022-06-02%20um%2019.37.51.pngBildschirmfoto 2022-06-02 um 19.37.51Bildschirmfoto 2022-06-02 um 19.37.51https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_marketing_resultant.jpeglogo_marketing_resultantlogo_marketing_resultanthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Thomas%20Scha%CC%88ffer.jpgThomas SchäfferThomas Schäfferhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Jakov%20Cavar%20Portrait.jpgJakov Cavar PortraitJakov Cavar Portraithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle.jpegStefan KolleStefan Kollehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/pia%20jakobson.jpgpia jakobsonpia jakobsonhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/communication%20technology%20mobile%20phone%20high%20tech%20concept.%20Happy%20man%20using%20texting%20on%20smartphone%20social%20media%20application%20icons%20flying%20out%20of%20cellphone%20isolated%20grey%20wall%20background.%204g%20data%20plan-1.jpegcommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data plan-1communication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data plan-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo_CC_v01_4c.pngLogo_CC_v01_4cLogo_CC_v01_4chttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/James%20Riley.jpgJames RileyJames Riley2024-05-20https://www.i-cem.de/cx-kompass/agentic-ai-zukunft-des-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Back%20view%20of%20businessman%20looking%20at%20mechanism%20of%20cogwheels-1.jpegBack view of businessman looking at mechanism of cogwheels-1Back view of businessman looking at mechanism of cogwheels-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-01-26https://www.i-cem.de/die-besten-contact-center-plattformen-fuer-die-dach-regionhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/RUF%20Ranking2025.jpgRUF Ranking2025RUF Ranking20252025-04-10https://www.i-cem.de/oliver-kernhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Long%20exposure%20taken%20in%20the%20Fort%20McHenry%20Tunnel%2c%20Baltimore%2c%20Maryland..jpegLong exposure taken in the Fort McHenry Tunnel, Baltimore, Maryland.Long exposure taken in the Fort McHenry Tunnel, Baltimore, Maryland.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/row%20of%20light%20bulbs%20with%20one%20different%20from%20the%20others.jpegrow of light bulbs with one different from the othersrow of light bulbs with one different from the othershttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Oliver-Kern-hoch_klein_zoom.pngOliver-Kern-hoch_klein_zoomOliver-Kern-hoch_klein_zoomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Oliver%20Kern.jpgOliver KernOliver Kern2025-02-25https://www.i-cem.de/cx-kompass/bullshit-bingo-cx-edition-was-verbirgt-sich-eigentlich-hinter-den-omin%C3%B6sen-buchstaben-cxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Bingo!%20placard%20with%20bokeh%20background.jpegBingo! placard with bokeh backgroundBingo! placard with bokeh backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Leonie%20Stolz.jpgLeonie StolzLeonie Stolzhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Empty%20asphalt%20road%20and%20sun%20rising%20at%20skyline.jpegEmpty asphalt road and sun rising at skylineEmpty asphalt road and sun rising at skyline2025-10-23https://www.i-cem.de/cx-kompass/vertrauensvolle-kundenbeziehungen-durch-guten-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Welcoming%20business%20woman%20giving%20a%20handshake%20and%20smiling.jpegWelcoming business woman giving a handshake and smilingWelcoming business woman giving a handshake and smilinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Henn2023-03-14https://www.i-cem.de/cx-kompass/kundenservice-2030-ki-menschen-neues-service-modellhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Conceptual%20digital%20image%20of%20lock%20on%20circuit%20background.jpegConceptual digital image of lock on circuit backgroundConceptual digital image of lock on circuit backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(73).jpgDesign ohne Titel (73)Design ohne Titel (73)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-07-15https://www.i-cem.de/cx-kompass/neue-ans%C3%A4tze-f%C3%BCr-die-gewinnung-von-high-potentials-f%C3%BCr-contact-und-service-center-dienstleisterhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Marc%20Gobbetto.jpgMarc GobbettoMarc Gobbettohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Portrait%20of%20male%20employee%20with%20coworkers%20working%20in%20call%20center.jpegPortrait of male employee with coworkers working in call centerPortrait of male employee with coworkers working in call center2024-10-22https://www.i-cem.de/cx-kompass/was-ist-eigentlich-eine-customer-journeyhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/The%20image%20features%20a%20sleek%2c%20modern%20workspace%20bathed%20in%20warm%2c%20ambient%20light.jpegThe image features a sleek, modern workspace bathed in warm, ambient lightThe image features a sleek, modern workspace bathed in warm, ambient lighthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-12-28https://www.i-cem.de/cx-kompass/mitarbeiterinnen-besser-in-ver%C3%A4nderungsprozesse-einbeziehenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Blogbeitrag%20Kai.jpgBlogbeitrag KaiBlogbeitrag Kai2025-02-04https://www.i-cem.de/customer-service-online-weiterbildunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Workteam%20in%20office%20working%20on%20desktop%20computer.jpegWorkteam in office working on desktop computerWorkteam in office working on desktop computerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/anika%20rot.jpganika rotanika rothttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-06-13%20um%2010.08.28.pngBildschirmfoto 2025-06-13 um 10.08.28Bildschirmfoto 2025-06-13 um 10.08.28https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Group%20of%20business%20people%20assembling%20jigsaw%20puzzle%20and%20represent%20team%20support%20and%20help%20concept.jpegGroup of business people assembling jigsaw puzzle and represent team support and help conceptGroup of business people assembling jigsaw puzzle and represent team support and help concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(16).jpgDesign ohne Titel (16)Design ohne Titel (16)2025-06-22https://www.i-cem.de/cx-kompass/warum-customer-experience-stagnierthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/peter%20pirner_prev_ui.pngpeter pirner_prev_uipeter pirner_prev_uihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20portrait%20perplexed%20young%20man%20looking%20at%20smart%20phone%20seeing%20bad%20news%20or%20photos%20with%20confused%20emotion%20on%20his%20face%20isolated%20on%20gray%20wall%20background.%20Human%20reaction%2c%20expression.jpegCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expressionCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expression2026-06-08https://www.i-cem.de/cx-kompass/sch%C3%B6ner-scheitern-die-ganze-wahrheit-%C3%BCber-omnichannel-managementhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Grand%20Canal%20and%20Basilica%20Santa%20Maria%20della%20Salute%2c%20Venice%2c%20Italy%20and%20sunny%20day-1.jpegGrand Canal and Basilica Santa Maria della Salute, Venice, Italy and sunny day-1Grand Canal and Basilica Santa Maria della Salute, Venice, Italy and sunny day-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Grand%20Canal%20and%20Basilica%20Santa%20Maria%20della%20Salute%2c%20Venice%2c%20Italy%20and%20sunny%20day.jpegGrand Canal and Basilica Santa Maria della Salute, Venice, Italy and sunny dayGrand Canal and Basilica Santa Maria della Salute, Venice, Italy and sunny dayhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2023-11-29https://www.i-cem.de/bpo-of-the-future-anbieter-im-direkten-vergleichhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Aerial%20View%20of%20Young%20Business%20Friends%20Discussing%20the%20Project%20at%20the%20Worktable..jpegAerial View of Young Business Friends Discussing the Project at the Worktable.Aerial View of Young Business Friends Discussing the Project at the Worktable.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Businesswoman%20doing%20conference%20presentation%20in%20meeting%20room.jpegBusinesswoman doing conference presentation in meeting roomBusinesswoman doing conference presentation in meeting roomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Group%20of%20young%20people%20in%20business%20meeting-3.jpegGroup of young people in business meeting-3Group of young people in business meeting-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo%20Reach%20xcel.svglogo Reach xcellogo Reach xcelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Hey%20Contact%20Heroes.pngLogo Hey Contact HeroesLogo Hey Contact Heroeshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-32026-08-04https://www.i-cem.de/was-ist-wichtig-bei-der-gestaltung-customer-journeyhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Customer%20Journey%20Mapping.jpegCustomer Journey MappingCustomer Journey Mappinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Rear%20view%20of%20businessman%20with%20suitcase%20standing%20on%20road.jpegRear view of businessman with suitcase standing on roadRear view of businessman with suitcase standing on roadhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/road%20by%20the%20sea%20in%20sunrise%20time%2c%20%20Lofoten%20island%2c%20Norway.jpegroad by the sea in sunrise time, Lofoten island, Norwayroad by the sea in sunrise time, Lofoten island, Norwayhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Empty%20asphalt%20road%20and%20sun%20rising%20at%20skyline.jpegEmpty asphalt road and sun rising at skylineEmpty asphalt road and sun rising at skyline2026-05-17https://www.i-cem.de/cx-kompass/die-zukunft-der-customer-experience-der-kunde-im-agentic-ai-universehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Universal%20milky%20way%20galaxy.jpegUniversal milky way galaxyUniversal milky way galaxy2026-01-30https://www.i-cem.de/cx-kompass/rcs-die-zukunft-der-sms-kommunikationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject materialhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Shopping%20woman%20sending%20a%20text%20message%20on%20her%20cell%20phone.jpegShopping woman sending a text message on her cell phoneShopping woman sending a text message on her cell phonehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smartphone%20with%20finance%20and%20market%20icons%20and%20symbols%20concept.jpegSmartphone with finance and market icons and symbols conceptSmartphone with finance and market icons and symbols concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Pretty%20young%20woman%20making%20a%20decision%20with%20arrows%20and%20question%20mark%20above%20her%20head.jpegPretty young woman making a decision with arrows and question mark above her headPretty young woman making a decision with arrows and question mark above her headhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-02-10https://www.i-cem.de/projekt-management-basicshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bildschirm%C2%ADfoto%202023-12-28%20um%2011.06.01.pngBildschirm­foto 2023-12-28 um 11.06.01Bildschirm­foto 2023-12-28 um 11.06.01https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria tablehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building place2025-10-30https://www.i-cem.de/cx-kompass/erfolgreiche-contact-center-ausschreibungen-kriterien-und-tippshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Image%20of%20a%20succesful%20casual%20business%20woman%20using%20laptop%20during%20meeting.jpegImage of a succesful casual business woman using laptop during meetingImage of a succesful casual business woman using laptop during meeting2025-05-26https://www.i-cem.de/cx-kompass/warum-guter-customer-service-nicht-automatisch-auf-die-customer-experience-einzahlthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Image%20of%20businesswoman%20balancing%20with%20items%20in%20palms.jpegImage of businesswoman balancing with items in palmsImage of businesswoman balancing with items in palmshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2023-05-03https://www.i-cem.de/cx-kompass/customer-journey-orchestration-in-zeiten-der-datenparanoiahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/kai-no%CC%88rtemann.256x256.jpgkai-nörtemann.256x256kai-nörtemann.256x256https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Pretty%20young%20woman%20making%20a%20decision%20with%20arrows%20and%20question%20mark%20above%20her%20head.jpegPretty young woman making a decision with arrows and question mark above her headPretty young woman making a decision with arrows and question mark above her headhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20portrait%20perplexed%20young%20man%20looking%20at%20smart%20phone%20seeing%20bad%20news%20or%20photos%20with%20confused%20emotion%20on%20his%20face%20isolated%20on%20gray%20wall%20background.%20Human%20reaction%2c%20expression.jpegCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expressionCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expressionhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/blogartikel%20-%20mario-heller-DZoOkd3Tbak-unsplash.jpgblogartikel - mario-heller-DZoOkd3Tbak-unsplashblogartikel - mario-heller-DZoOkd3Tbak-unsplashhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/top%20view%20of%20businessman%20hand%20working%20with%20modern%20technology%20and%20digital%20layer%20effect%20as%20business%20strategy%20concept-1.jpegtop view of businessman hand working with modern technology and digital layer effect as business strategy concept-1top view of businessman hand working with modern technology and digital layer effect as business strategy concept-12024-07-17https://www.i-cem.de/cx-kompass/was-macht-ein-customer-experience-managerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Happy%20manager%20standing%20with%20his%20arms%20crossed.jpegHappy manager standing with his arms crossedHappy manager standing with his arms crossedhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-07-23https://www.i-cem.de/cx-kompass/wie-digitale-assistenten-wissen-sichern-und-den-kundenservice-st%C3%A4rkenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elementshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Baier.pngThomas BaierThomas Baier2025-09-17https://www.i-cem.de/cx-kompass/konsumenten-wollen-digitale-kan%C3%A4le-mit-menschlicher-notehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Sylvia-lighter.jpegSylvia-lighterSylvia-lighterhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Two%20%20colleages%20discussing%20ideas%20using%20a%20tablet%20computer-1.jpegTwo colleages discussing ideas using a tablet computer-1Two colleages discussing ideas using a tablet computer-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Two%20%20colleages%20discussing%20ideas%20using%20a%20tablet%20computer.jpegTwo colleages discussing ideas using a tablet computerTwo colleages discussing ideas using a tablet computer2026-06-19https://www.i-cem.de/webinare-/-videoshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/4_800px_800px.png4_800px_800px4_800px_800pxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Attractive%20young%20woman%20working%20on%20a%20desktop%20computer%20smiling%20as%20she%20leans%20forwards%20reading%20text%20on%20the%20screen%2c%20view%20over%20the%20monitor.jpegAttractive young woman working on a desktop computer smiling as she leans forwards reading text on the screen, view over the monitorAttractive young woman working on a desktop computer smiling as she leans forwards reading text on the screen, view over the monitorhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smiling%20worker%20doing%20her%20job%20with%20a%20headset%20while%20looking%20at%20the%20camera-1.jpegSmiling worker doing her job with a headset while looking at the camera-1Smiling worker doing her job with a headset while looking at the camera-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Shocked%20young%20business%20woman%20using%20laptop%20looking%20at%20computer%20screen%20blown%20away%20in%20stupor%20sitting%20outside%20corporate%20office.%20Human%20face%20expression%2c%20emotion%2c%20feeling%2c%20perception%2c%20body%20language%2c%20reaction.jpegShocked young business woman using laptop looking at computer screen blown away in stupor sitting outside corporate office. Human face expression, emotion, feeling, perception, body language, reactionShocked young business woman using laptop looking at computer screen blown away in stupor sitting outside corporate office. Human face expression, emotion, feeling, perception, body language, reactionhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Portrait%20of%20happy%20businessman%20with%20colleagues%20working%20in%20call%20center.jpegPortrait of happy businessman with colleagues working in call centerPortrait of happy businessman with colleagues working in call centerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-30https://www.i-cem.de/cx-kompass/wie-man-die-zuverl%C3%A4ssigkeit-eines-voicebots-sicherstellthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Equalizer%20sound%20wave%20background%20theme.%20Colour%20illustration..jpegEqualizer sound wave background theme. Colour illustration.Equalizer sound wave background theme. Colour illustration.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/A%20sleek%20modern%20office%20environment%20with%20a%20large%20flatscreen%20monitor%20displaying%20the%20title%20of%20a%20blog%20post%20about%20voicebots%20In%20the%20foreground%20a%20professionallooking%20individual%20is%20speaking%20into%20a%20highquality%20microphone%20with%20sound%20waves%20visually%20represented%20o-2.jpegA sleek modern office environment with a large flatscreen monitor displaying the title of a blog post about voicebots In the foreground a professionallooking individual is speaking into a highquality microphone with sound waves visually represented o-2A sleek modern office environment with a large flatscreen monitor displaying the title of a blog post about voicebots In the foreground a professionallooking individual is speaking into a highquality microphone with sound waves visually represented o-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kevin%20Wu-1.jpegKevin Wu-1Kevin Wu-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/The%20image%20depicts%20a%20modern%20office%20environment%20where%20a%20diverse%20team%20of%20professionals%20is%20engaged%20in%20a%20collaborative%20discussion%20In%20the%20foreground%20a%20woman%20of%20Asian%20descent%20is%20seated%20at%20a%20sleek%20round%20table%20intently%20reviewing%20data%20on%20a%20laptop%20Beside%20her%20a-1.jpegThe image depicts a modern office environment where a diverse team of professionals is engaged in a collaborative discussion In the foreground a woman of Asian descent is seated at a sleek round table intently reviewing data on a laptop Beside her a-1The image depicts a modern office environment where a diverse team of professionals is engaged in a collaborative discussion In the foreground a woman of Asian descent is seated at a sleek round table intently reviewing data on a laptop Beside her a-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Conversational%20AI%20in%20customer%20Service%20with%20a%20human%20looking%20voicebot-1.jpegConversational AI in customer Service with a human looking voicebot-1Conversational AI in customer Service with a human looking voicebot-12025-05-22https://www.i-cem.de/cx-kompass/in-7-schritten-zur-erfolgreichen-customer-experience-f%C3%BCr-kmushttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/image-png.pngimage-pngimage-pnghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Mental%20health%20protection%20and%20care.jpegMental health protection and careMental health protection and carehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Heinrich%20Eekens.jpgHeinrich EekensHeinrich Eekens2023-10-17https://www.i-cem.de/88fc00fe-2a0f-417c-af24-1a205f655b432025-02-27https://www.i-cem.de/was-sind-die-wichtisten-customer-experience-management-kpishttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Pretty%20young%20woman%20making%20a%20decision%20with%20arrows%20and%20question%20mark%20above%20her%20head.jpegPretty young woman making a decision with arrows and question mark above her headPretty young woman making a decision with arrows and question mark above her headhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Background%20image%20with%20media%20screen.%20Diagrams%20and%20graphs.jpegBackground image with media screen. Diagrams and graphsBackground image with media screen. Diagrams and graphshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/top%20view%20of%20businessman%20hand%20working%20with%20modern%20technology%20and%20digital%20layer%20effect%20as%20business%20strategy%20concept-1.jpegtop view of businessman hand working with modern technology and digital layer effect as business strategy concept-1top view of businessman hand working with modern technology and digital layer effect as business strategy concept-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20portrait%20perplexed%20young%20man%20looking%20at%20smart%20phone%20seeing%20bad%20news%20or%20photos%20with%20confused%20emotion%20on%20his%20face%20isolated%20on%20gray%20wall%20background.%20Human%20reaction%2c%20expression.jpegCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expressionCloseup portrait perplexed young man looking at smart phone seeing bad news or photos with confused emotion on his face isolated on gray wall background. Human reaction, expression2026-06-13https://www.i-cem.de/cx-kompass/angst-ist-kein-guter-ratgeber-auch-nicht-bei-kihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20man%20looking%20at%20his%20own%20devil%20demon%20shadow%20concept%20background.jpegBusiness man looking at his own devil demon shadow concept backgroundBusiness man looking at his own devil demon shadow concept backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Rainer_Holler_light_VIER_Portrait_1000x1000.jpgRainer_Holler_light_VIER_Portrait_1000x1000Rainer_Holler_light_VIER_Portrait_1000x10002026-06-19https://www.i-cem.de/cx-kompass/die-eigentliche-disruption-ist-nicht-ki-im-contact-center-sondern-ki-vor-dem-contact-centerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smartphone%20with%20finance%20and%20market%20icons%20and%20symbols%20concept.jpegSmartphone with finance and market icons and symbols conceptSmartphone with finance and market icons and symbols concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-06-25https://www.i-cem.de/i-cem-livehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/University%20student%20mixing%20audio%20in%20a%20studio%20of%20a%20radio.jpegUniversity student mixing audio in a studio of a radioUniversity student mixing audio in a studio of a radiohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX-Talks%20Cover.jpgCX-Talks CoverCX-Talks Cover2026-05-21https://www.i-cem.de/cx-kompass/einf%C3%BChrung-in-die-ai-technologie-im-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Start%20Controller%20on%20Black%20Control%20Console%20with%20Blue%20Backlight.%20Improvement%2c%20regulation%2c%20control%20or%20management%20concept..jpegStart Controller on Black Control Console with Blue Backlight. Improvement, regulation, control or management concept.Start Controller on Black Control Console with Blue Backlight. Improvement, regulation, control or management concept.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Henn2024-03-13https://www.i-cem.de/cx-kompass/ruf-ranking-verstehen-contact-center-plattformen-2026https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/2026%20Ruf%20Ranking.jpeg2026 Ruf Ranking2026 Ruf Rankinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-10https://www.i-cem.de/cx-kompass/chatgpt-im-kundenservice-zwischen-hype-und-realit%C3%A4t-warum-unternehmen-umdenken-m%C3%BCssenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Young%20businessman%20sitting%20in%20office%20chair%20in%20front%20of%20a%20wall%20with%20cloud%20thought%20sketched%20on%20a%20chalkboard%20above%20his%20head.jpegYoung businessman sitting in office chair in front of a wall with cloud thought sketched on a chalkboard above his headYoung businessman sitting in office chair in front of a wall with cloud thought sketched on a chalkboard above his headhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDI2026-06-17https://www.i-cem.de/masterclass-chatgpt-cohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Carsten%20Ulbricht.jpegCarsten UlbrichtCarsten Ulbrichthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Gentsch_Peter_Portrait.jpgGentsch_Peter_PortraitGentsch_Peter_Portraithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Modern%20notebook%20computer%20with%20future%20technology%20media%20symbols.jpegModern notebook computer with future technology media symbolsModern notebook computer with future technology media symbolshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Buch%20Uli.pngBuch UliBuch Uli2023-08-10https://www.i-cem.de/cx-kompass/product-as-a-service-paas-neue-marktchancen-besserer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Product%20as%20a%20Service%20-%20Grafik%20Vor%20und%20Nachteile.jpgProduct as a Service - Grafik Vor und NachteileProduct as a Service - Grafik Vor und Nachteilehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Product%20as%20a%20Service%20-%20Grafik%20Definition.jpgProduct as a Service - Grafik DefinitionProduct as a Service - Grafik Definitionhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Young%20businessman%20in%20suit%20carrying%20big%20stack%20of%20carton%20boxes.jpegYoung businessman in suit carrying big stack of carton boxesYoung businessman in suit carrying big stack of carton boxeshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_klein2022-10-28https://www.i-cem.de/cx-kompass/learning-on-demand-das-lernkonzept-der-zukunfthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Keep%20Learning%20written%20on%20rural%20road.jpegKeep Learning written on rural roadKeep Learning written on rural roadhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Keep%20Learning%20written%20on%20rural%20road-1.jpegKeep Learning written on rural road-1Keep Learning written on rural road-12023-08-05https://www.i-cem.de/customer-experience-week/24https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20horizontal%20green%202019%20B550%20square%20white%20BG.jpginfinit horizontal green 2019 B550 square white BGinfinit horizontal green 2019 B550 square white BGhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/vier.pngviervierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Mischke.jpgMichael MischkeMichael Mischkehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Targenio%20Jan%20Schilling-1.pngTargenio Jan Schilling-1Targenio Jan Schilling-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle%20(2)-1.jpgStefan Kolle (2)-1Stefan Kolle (2)-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Kloos.pngMichael KloosMichael Klooshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Forsta%20logo%20300x300%20wei%C3%9F.pngForsta logo 300x300 weißForsta logo 300x300 weißhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/csm_Skeide_Oliver_2_5bb0c5e8cf.jpegcsm_Skeide_Oliver_2_5bb0c5e8cfcsm_Skeide_Oliver_2_5bb0c5e8cfhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Josef%20Loewe.jpgJosef LoeweJosef Loewehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Annika%20Schmidt-1.pngAnnika Schmidt-1Annika Schmidt-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Iskander%20Business%20Partner.jpegIskander Business PartnerIskander Business Partnerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/netigate-logo-new.svgnetigate-logo-newnetigate-logo-newhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Hellerich.pngThomas HellerichThomas Hellerichhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/RUF_Beratung-Logo%20klein.jpgRUF_Beratung-Logo kleinRUF_Beratung-Logo kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-12-03%20um%2016.38.08.pngBildschirmfoto 2025-12-03 um 16.38.08Bildschirmfoto 2025-12-03 um 16.38.08https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/targenio.pngtargeniotargeniohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20QuestionPro.pngLogo QuestionProLogo QuestionProhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Hamdi_Bozkurt_VIER_2022.jpgHamdi_Bozkurt_VIER_2022Hamdi_Bozkurt_VIER_2022https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Lersch%204.jpgMichael Lersch 4Michael Lersch 4https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Alexander%20Ligowski.jpegAlexander LigowskiAlexander Ligowskihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/paulus%20logo.pngpaulus logopaulus logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Oliver-Kern-hoch_klein_zoom.pngOliver-Kern-hoch_klein_zoomOliver-Kern-hoch_klein_zoomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo_TOP_SERVICE_ohne_Jahreszahl_neu.pngLogo_TOP_SERVICE_ohne_Jahreszahl_neuLogo_TOP_SERVICE_ohne_Jahreszahl_neuhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog.jpgcrealogcrealoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kein%20Titel%20(Pr%C3%A4sentation)%20(2).jpgKein Titel (Präsentation) (2)Kein Titel (Präsentation) (2)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-04-19%20um%2018.23.28.pngBildschirmfoto 2025-04-19 um 18.23.28Bildschirmfoto 2025-04-19 um 18.23.28https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Christian%20Roeb-%20Speaker%20Bild%203.pngChristian Roeb- Speaker Bild 3Christian Roeb- Speaker Bild 3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX%20Dialog%202026.pngCX Dialog 2026CX Dialog 2026https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Samhammer.pngLogo SamhammerLogo Samhammerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matthias%20Dehn%20-%20IBP.jpegMatthias Dehn - IBPMatthias Dehn - IBPhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Pascal_J%C3%A4ger_Netigate.jpgPascal_Jäger_NetigatePascal_Jäger_Netigatehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Johannes%20Wicht-1.jpgJohannes Wicht-1Johannes Wicht-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Patrica%20Hyland.jpegPatrica HylandPatrica Hyland2026-06-30https://www.i-cem.de/cx-kompass/geo-im-kundenservice-so-werden-sie-in-gpt-co-sichtbarhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Online%20Advertising%20Concept.%20Closeup%20Landing%20Page%20on%20Laptop%20Screen%20in%20Doodle%20Design%20Style.%20On%20Background%20of%20Comfortable%20Working%20Place%20in%20Modern%20Office.%20Blurred%2c%20Toned%20Image.%203D%20Render..jpegOnline Advertising Concept. Closeup Landing Page on Laptop Screen in Doodle Design Style. On Background of Comfortable Working Place in Modern Office. Blurred, Toned Image. 3D Render.Online Advertising Concept. Closeup Landing Page on Laptop Screen in Doodle Design Style. On Background of Comfortable Working Place in Modern Office. Blurred, Toned Image. 3D Render.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)2026-05-23https://www.i-cem.de/customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject materialhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Portrait%20of%20beautiful%20customer%20service%20representative.jpegPortrait of beautiful customer service representativePortrait of beautiful customer service representativehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/field%20of%20spring%20grass%20and%20forest.jpegfield of spring grass and forestfield of spring grass and foresthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20of%20young%20man%20in%20glasses%20with%20beard%20making%20blueprints%20on%20computer.jpegCloseup of young man in glasses with beard making blueprints on computerCloseup of young man in glasses with beard making blueprints on computerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)2026-06-21always0.6https://www.i-cem.de/cx-kompass/warum-sind-online-konferenzen-aus-dem-gesch%C3%A4ftsalltag-nicht-mehr-weg-zu-denkenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Workplace%20with%20tablet%20pc%20showing%20calendar%20and%20a%20cup%20of%20coffee%20on%20a%20wooden%20work%20table%20close-up.jpegWorkplace with tablet pc showing calendar and a cup of coffee on a wooden work table close-upWorkplace with tablet pc showing calendar and a cup of coffee on a wooden work table close-uphttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-19https://www.i-cem.de/cx-kompass/wenn-sie-das-kundenerlebnis-auf-das-wow-ausrichten-machen-sie-etwas-falschhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/1651751219666.jpeg16517512196661651751219666https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Abb%209.pngAbb 9Abb 9https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Shocked%20young%20business%20woman%20using%20laptop%20looking%20at%20computer%20screen%20blown%20away%20in%20stupor%20sitting%20outside%20corporate%20office.%20Human%20face%20expression%2c%20emotion%2c%20feeling%2c%20perception%2c%20body%20language%2c%20reaction.jpegShocked young business woman using laptop looking at computer screen blown away in stupor sitting outside corporate office. Human face expression, emotion, feeling, perception, body language, reactionShocked young business woman using laptop looking at computer screen blown away in stupor sitting outside corporate office. Human face expression, emotion, feeling, perception, body language, reactionhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Abb2.pngAbb2Abb2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Abb10.pngAbb10Abb10https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Abb5.pngAbb5Abb5https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Abb7.pngAbb7Abb7https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/abb4.pngabb4abb4https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/8.png88https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/abb%206.pngabb 6abb 6https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/ABB3.pngABB3ABB3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Abb%201.pngAbb 1Abb 12026-06-17https://www.i-cem.de/cx-kompass/digitales-lernen-als-erfolgreiche-lernstrategiehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Young%20teacher%20browsing%20the%20internet%20through%20laptop%20inside%20the%20classroom.jpegYoung teacher browsing the internet through laptop inside the classroomYoung teacher browsing the internet through laptop inside the classroomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20800x459%20Portrait.jpgFrank 800x459 PortraitFrank 800x459 Portraithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2023-01-16https://www.i-cem.de/event-uebersichthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/iStock-923079848%20Kopie%202.jpgiStock-923079848 Kopie 2iStock-923079848 Kopie 2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Image%20of%20business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place-1.jpegImage of business friends discussing brainstorming and ideas at meeting inside beautiful modern building place-1Image of business friends discussing brainstorming and ideas at meeting inside beautiful modern building place-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/iStock-1330354813%20Kopie%204.jpgiStock-1330354813 Kopie 4iStock-1330354813 Kopie 4https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Couple%20at%20home%20buying%20on%20internet-1.jpegCouple at home buying on internet-1Couple at home buying on internet-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/colorful%20and%20vivid%20stage%20spotlight%20on%20stage%20background.jpegcolorful and vivid stage spotlight on stage backgroundcolorful and vivid stage spotlight on stage backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Customer%20service%20operator%20talking%20on%20the%20phone-1.jpegCustomer service operator talking on the phone-1Customer service operator talking on the phone-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Happy%20woman%20relaxing%20on%20her%20couch%20at%20home%20in%20the%20sitting%20room.jpegHappy woman relaxing on her couch at home in the sitting roomHappy woman relaxing on her couch at home in the sitting room2026-07-24always0.9https://www.i-cem.de/cx-kompass/kundenservice-im-fokus-wenn-personalisierung-zu-einem-%C3%A4rgernis-wirdhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Blogbeitrag%20Personalisation.webpBlogbeitrag PersonalisationBlogbeitrag Personalisationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-01-26https://www.i-cem.de/cx-kompass/kennzahlen-im-kontext-kampagnensteuerung-im-outboundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202023-03-30%20um%2009.02.08.pngBildschirm­foto 2023-03-30 um 09.02.08Bildschirm­foto 2023-03-30 um 09.02.08https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/business%20documents%20on%20office%20table%20with%20smart%20phone%20and%20laptop%20computer%20and%20graph%20financial%20with%20social%20network%20diagram%20and%20three%20colleagues%20discussing%20data%20in%20the%20background.jpegbusiness documents on office table with smart phone and laptop computer and graph financial with social network diagram and three colleagues discussing data in the backgroundbusiness documents on office table with smart phone and laptop computer and graph financial with social network diagram and three colleagues discussing data in the backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Ruf2023-03-30https://www.i-cem.de/trend-studie-contact-center-2025/2026https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Vorstellung%20Contact%20Center%20Trendstudie%202025-26.mp4/medium.jpgVorstellung Contact Center Trendstudie 2025-26Vorstellung Contact Center Trendstudie 2025-26https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Vorstellung%20Contact%20Center%20Trendstudie%202025-26.mp41862nonohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Trendstudie_2025-26_Logos_neu%20(1).jpgTrendstudie_2025-26_Logos_neu (1)Trendstudie_2025-26_Logos_neu (1)2026-06-10https://www.i-cem.de/cx-kompass/zukunftssicheres-cx-management-10-schritte-zum-erfolghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Long%20exposure%20taken%20in%20the%20Fort%20McHenry%20Tunnel%2c%20Baltimore%2c%20Maryland..jpegLong exposure taken in the Fort McHenry Tunnel, Baltimore, Maryland.Long exposure taken in the Fort McHenry Tunnel, Baltimore, Maryland.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Oliver%20Kern.jpgOliver KernOliver Kernhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-12-02https://www.i-cem.de/cx-kompass/wie-steht-es-um-den-ux-reifegrad-verschiedener-branchen-im-dach-raumhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i-Cem.jpgi-Cemi-Cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/UX%20Reifestudie.jpgUX ReifestudieUX Reifestudiehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kathrin%20Friedrich.jpgKathrin FriedrichKathrin Friedrich2026-06-19https://www.i-cem.de/cx-kompass/die-cx-landkartehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Handsome%20young%20man%20holding%20a%20map%20with%20a%20world%20map%20and%20a%20compass%20behind%20him.jpegHandsome young man holding a map with a world map and a compass behind himHandsome young man holding a map with a world map and a compass behind himhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/bfsg-barrierefreie-webgestaltung-in-der-praxishttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Maleen%20Schaper-1.jpegMaleen Schaper-1Maleen Schaper-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Karla%20Kauling.jpgKarla KaulingKarla Kaulinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria tablehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Aljoscha%20Theil.jpegAljoscha TheilAljoscha Theilhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-10-14https://www.i-cem.de/cx-kompass/cx-kompass/cx-operating-modelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20man%20looking%20at%20bright%20light%20bulb%20in%20the%20wall%20concept.jpegBusiness man looking at bright light bulb in the wall conceptBusiness man looking at bright light bulb in the wall concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Young%20man%20holding%20opened%20book%20with%20glass%20glowing%20light%20bulbs%20flying%20out.jpegYoung man holding opened book with glass glowing light bulbs flying outYoung man holding opened book with glass glowing light bulbs flying outhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the office2026-06-12https://www.i-cem.de/cx-kompass/virtuelle-vortr%C3%A4ge-meistern-so-%C3%BCberzeugen-sie-in-30-minutenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDIhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Firefly%20Ein%20leicht%20ungepflegt%20Sprecher-Referent%20bei%20einer%20virtuellen%20Veranstaltung%20an%20einem%20Schreibt(1).jpgFirefly Ein leicht ungepflegt Sprecher-Referent bei einer virtuellen Veranstaltung an einem Schreibt(1)Firefly Ein leicht ungepflegt Sprecher-Referent bei einer virtuellen Veranstaltung an einem Schreibt(1)2026-06-17https://www.i-cem.de/customer-service-magazin-2024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Magazin%202024.pngCustomer Service Magazin 2024Customer Service Magazin 2024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-04-07https://www.i-cem.de/kai-riedelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20of%20businessman%20hand%20drawing%20business%20strategy%20sketches.jpegClose up of businessman hand drawing business strategy sketchesClose up of businessman hand drawing business strategy sketcheshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/3%20Ebenen.jpg3 Ebenen3 Ebenenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/1111%20Kai%20r.jpg1111 Kai r1111 Kai r2023-10-15https://www.i-cem.de/cx-kompass/kriterien-f%C3%BCr-die-auswahl-von-ticketing-systemen-f%C3%BCr-den-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/A%20detailed%20image%20of%20a%20modern%2c%20userfriendly%20ticketing%20system%20for%20customer%20service%2c%20featuring%20intuitive%20interfaces%2c%20scalability%2c%20automation%2c%20multichanne.jpegA detailed image of a modern, userfriendly ticketing system for customer service, featuring intuitive interfaces, scalability, automation, multichanneA detailed image of a modern, userfriendly ticketing system for customer service, featuring intuitive interfaces, scalability, automation, multichannehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2024-12-09https://www.i-cem.de/cx-kompass/wo-liegt-der-unterschied-generativer-ki-und-agentic-ai-im-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Conceptual%20digital%20image%20of%20lock%20on%20circuit%20background.jpegConceptual digital image of lock on circuit backgroundConceptual digital image of lock on circuit backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Image%20of%20businesswoman%20balancing%20with%20items%20in%20palms.jpegImage of businesswoman balancing with items in palmsImage of businesswoman balancing with items in palmshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject material2026-03-30https://www.i-cem.de/cx-kompass/cloud-datenschutz-im-zeichen-der-dsgvo-aktuelle-anforderungen-und-l%C3%B6sungenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Frank%20Sinde.pngFrank SindeFrank Sindehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Giant%20padlock%20next%20to%20a%20circuit%20board%20with%20blue%20sky%20on%20the%20background.jpegGiant padlock next to a circuit board with blue sky on the backgroundGiant padlock next to a circuit board with blue sky on the backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/resilienter-customer-service-in-einer-wilden-welthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria tablehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building place2025-09-16https://www.i-cem.de/cx-kompass/die-zukunft-des-kundenservice-voice-und-automatisierunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Equalizer%20sound%20wave%20background%20theme.%20Colour%20illustration.-1.jpegEqualizer sound wave background theme. Colour illustration.-1Equalizer sound wave background theme. Colour illustration.-12026-06-17https://www.i-cem.de/cx-kompass/lohnt-sich-die-implementierung-eines-voicebotshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kevin%20Wu-1.jpegKevin Wu-1Kevin Wu-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Conversational%20AI%20in%20customer%20Service%20with%20a%20human%20looking%20voicebot-1.jpegConversational AI in customer Service with a human looking voicebot-1Conversational AI in customer Service with a human looking voicebot-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-04-23https://www.i-cem.de/cx-kompass/so-personalisieren-sie-kundenbeziehungen-in-der-digitalen-welthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Blogartikel%20Kai%20riedel%20.jpgBlogartikel Kai riedel Blogartikel Kai riedel https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kundenbed%C3%BCrfnisspyramide.pngKundenbedürfnisspyramideKundenbedürfnisspyramidehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Value%20irretent%20matrix.pngValue irretent matrixValue irretent matrix2026-06-19https://www.i-cem.de/cx-kompass/bessere-kundenerlebnisse-mit-moderner-authentifizierunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Morna_Florack.jpgMorna_FlorackMorna_Florackhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/conv-banking-man-phone.jpegconv-banking-man-phoneconv-banking-man-phone2026-06-19https://www.i-cem.de/cx-kompass/kultur-im-kundenservice-vom-toxischen-team-zur-kundenzentrierunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Holger%20Heinze.pngHolger HeinzeHolger Heinzehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/A%20blonde%20businesswoman%20and%20a%20mature%20businessman%20having%20an%20argument%20in%20an%20office.jpegA blonde businesswoman and a mature businessman having an argument in an officeA blonde businesswoman and a mature businessman having an argument in an officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20image%20of%20hands%20connecting%20puzzle%20elements.jpegClose up image of hands connecting puzzle elementsClose up image of hands connecting puzzle elements2026-08-04https://www.i-cem.de/weiterbildunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Evangelische%20Bank.pngEvangelische BankEvangelische Bankhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Group%20of%20young%20people%20in%20business%20meeting-2.jpegGroup of young people in business meeting-2Group of young people in business meeting-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AOK.pngAOKAOKhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/business%20documents%20on%20office%20table%20with%20laptop%20computer%20and%20graph%20financial%20diagram%20and%20man%20working%20in%20the%20background.jpegbusiness documents on office table with laptop computer and graph financial diagram and man working in the backgroundbusiness documents on office table with laptop computer and graph financial diagram and man working in the backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/happy%20students%20group%20%20study%20in%20classroom.jpeghappy students group study in classroomhappy students group study in classroomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Group%20of%20business%20people%20assembling%20jigsaw%20puzzle%20and%20represent%20team%20support%20and%20help%20concept.jpegGroup of business people assembling jigsaw puzzle and represent team support and help conceptGroup of business people assembling jigsaw puzzle and represent team support and help concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/EWE.pngEWEEWEhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Enbw.pngEnbwEnbwhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/_MG_5733.jpg_MG_5733_MG_5733https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/anika%20rot.jpganika rotanika rothttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/TK.pngTKTKhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/kolle.jpgkollekollehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Businessman%20pressing%20multimedia%20type%20of%20modern%20buttons%20with%20virtual%20background.jpegBusinessman pressing multimedia type of modern buttons with virtual backgroundBusinessman pressing multimedia type of modern buttons with virtual backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Unposed%20group%20of%20creative%20business%20people%20in%20an%20open%20concept%20office%20brainstorming%20their%20next%20project.-1.jpegUnposed group of creative business people in an open concept office brainstorming their next project.-1Unposed group of creative business people in an open concept office brainstorming their next project.-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bettina%20Pauck-2.jpgBettina Pauck-2Bettina Pauck-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Uelzener.pngUelzenerUelzenerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LV1871.pngLV1871LV1871https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Hornbach.pngHornbachHornbachhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Franziska%20Weber%20-%20Foto%202023.jpgFranziska Weber - Foto 2023Franziska Weber - Foto 2023https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-32026-03-20https://www.i-cem.de/agentic-ai-im-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Modern%20Robotic%20Assistants%20at%20Call%20Center%20Desks.pngModern Robotic Assistants at Call Center DesksModern Robotic Assistants at Call Center Deskshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Site2026-06-24https://www.i-cem.de/customer-service-week/13https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Philipp%20Meier%20zu%20Eissen.jpgPhilipp Meier zu EissenPhilipp Meier zu Eissenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(22).jpgDesign ohne Titel (22)Design ohne Titel (22)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpgHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Felix%20Stelzer.jpgFelix StelzerFelix Stelzerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/olaf_hansen.jpgolaf_hansenolaf_hansenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher.jpgMatias MusmacherMatias Musmacherhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Alexander%20Fischer.jpgAlexander FischerAlexander Fischerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/yoummday.pngyoummdayyoummdayhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle-1.jpgStefan Kolle-1Stefan Kolle-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Odonovan.pngOdonovanOdonovanhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Guido%20Teeuwen.jpgGuido TeeuwenGuido Teeuwenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Florian%20Neumeier.jpgFlorian NeumeierFlorian Neumeierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/vier.pngviervierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Marc%20Ohlmann.jpgMarc OhlmannMarc Ohlmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(21).jpgDesign ohne Titel (21)Design ohne Titel (21)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael-Paulus.jpgMichael-PaulusMichael-Paulushttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Kloos.jpgMichael KloosMichael Klooshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Paulus%20result.pngPaulus resultPaulus resulthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Spitch.pngSpitchSpitchhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/tenios.pngteniostenioshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/PauckPartners.pngPauckPartnersPauckPartnershttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Steffen%20biecker-2.jpgSteffen biecker-2Steffen biecker-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Teleperformance.pngTeleperformanceTeleperformancehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/melibo.pngmelibomelibohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Peter%20Linnemann.jpgPeter LinnemannPeter Linnemannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland-Ruf.jpgRoland-RufRoland-Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Mike%20Odekerken.jpgMike OdekerkenMike Odekerkenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Teletrain.pngTeletrainTeletrainhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/futurelab.pngfuturelabfuturelabhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Jakob%20Harder.jpgJakob HarderJakob Harderhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog.pngcrealogcrealoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Jean-Philipp%20Helmig.jpgJean-Philipp HelmigJean-Philipp Helmighttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/talkdesk.pngtalkdesktalkdeskhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinitcx.pnginfinitcxinfinitcxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/customerconsulting.pngcustomerconsultingcustomerconsultinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ruf.pngRufRufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Anika%20Tannebaum.jpgAnika TannebaumAnika Tannebaumhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/stefan%20kovacs.jpgstefan kovacsstefan kovacshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sabine%20Neugebaur.jpgSabine NeugebaurSabine Neugebaurhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kai%20Riedel.jpgKai RiedelKai Riedelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sarah%20Rickes.jpgSarah RickesSarah Rickeshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20Otto.jpgFrank OttoFrank Ottohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Harald.pngHaraldHaraldhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/freshworks.pngfreshworksfreshworkshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Novomind.pngNovomindNovomind2024-09-19https://www.i-cem.de/cx-kompass/warum-ist-eine-bereichs%C3%BCbergreifende-cx-weiterbildung-sinnvollhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Group%20of%20young%20people%20in%20business%20training.jpegGroup of young people in business trainingGroup of young people in business traininghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-06-30https://www.i-cem.de/cx-kompass/bessere-kundeninsights-durch-neue-methoden-und-technologienhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/peter%20pirner_prev_ui.pngpeter pirner_prev_uipeter pirner_prev_uihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX-Talks%20Blog/Blog%20E132.jpgBlog E132Blog E132https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX-Talks%20Blog/Peter%20Blog%20Hintergrund.jpgPeter Blog HintergrundPeter Blog Hintergrundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/cx-kompass/wie-sich-die-kennzahlen-f%C3%BCr-den-customer-service-in-den-letzten-jahren-ver%C3%A4ndert-habenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20person%20sitting%20at%20desk%20with%20financial%20change%2c%20and%20report%20diagram%20concept.jpegBusiness person sitting at desk with financial change, and report diagram conceptBusiness person sitting at desk with financial change, and report diagram concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2026-06-17https://www.i-cem.de/digitalisierung-und-ki-im-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland%20Ruf%20(1).pngRoland Ruf (1)Roland Ruf (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria table2025-10-14https://www.i-cem.de/cx-kompass/welcome-new-work-good-bye-workforce-managementhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/11.jpg1111https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/businessman%20hand%20working%20with%20new%20modern%20computer%20and%20business%20strategy%20as%20concept-1.jpegbusinessman hand working with new modern computer and business strategy as concept-1businessman hand working with new modern computer and business strategy as concept-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/businessman%20hand%20working%20with%20new%20modern%20computer%20and%20business%20strategy%20as%20concept.jpegbusinessman hand working with new modern computer and business strategy as conceptbusinessman hand working with new modern computer and business strategy as concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Ruf2023-12-12https://www.i-cem.de/cx-kompass/telesales-neu-gedacht-vom-servicekanal-zum-vertriebsmotorhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Customer%20support%20operator%20woman%20smiling%20at%20an%20office.jpegCustomer support operator woman smiling at an officeCustomer support operator woman smiling at an office2026-06-17https://www.i-cem.de/cx-kompass/automatisierung-die-rockt-so-begeistern-sie-ihre-kundinnen-und-agentinnenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject materialhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20of%20young%20man%20in%20glasses%20with%20beard%20making%20blueprints%20on%20computer.jpegCloseup of young man in glasses with beard making blueprints on computerCloseup of young man in glasses with beard making blueprints on computerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/FO%20thomas_doeschl_Portrait_VIER.jpgFO thomas_doeschl_Portrait_VIERFO thomas_doeschl_Portrait_VIERhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Hiker%20man%20jumping%20over%20the%20mountain%20at%20sunset.%20Freedom%2c%20risk%2c%20success%20and%20challenge.%20Focus%20on%20man-1.jpegHiker man jumping over the mountain at sunset. Freedom, risk, success and challenge. Focus on man-1Hiker man jumping over the mountain at sunset. Freedom, risk, success and challenge. Focus on man-12022-11-29https://www.i-cem.de/customer-service-summit/2025https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Heike%20Leise.jpgHeike LeiseHeike Leisehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Schneider.pngStefan SchneiderStefan Schneiderhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Christina%20Santo.pngChristina SantoChristina Santohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Svenja%20Kinzel.pngSvenja KinzelSvenja Kinzelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Maik%20Gastel-Nettey.pngMaik Gastel-NetteyMaik Gastel-Netteyhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/gr%C3%BCnzner%20nez.jpggrünzner nezgrünzner nezhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/parloa.jpgparloaparloahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/TP-1.jpgTP-1TP-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Olaf%20Hansen.pngOlaf HansenOlaf Hansenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Alex%20Fischer.pngAlex FischerAlex Fischerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland%20Ruf%20(1).pngRoland Ruf (1)Roland Ruf (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/iStock-923079848%20Kopie-1.jpgiStock-923079848 Kopie-1iStock-923079848 Kopie-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Joachim%20Heinz-2.jpgJoachim Heinz-2Joachim Heinz-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sebastian%20de%20Lanck-Thimm%20(1).pngSebastian de Lanck-Thimm (1)Sebastian de Lanck-Thimm (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/ccv-1.pngccv-1ccv-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Selina%20Zirbes.pngSelina ZirbesSelina Zirbeshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/ccf_logo.pngccf_logoccf_logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog.jpgcrealogcrealoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Prof.%20Dr.%20Matthias%20Gouthier.jpgProf. Dr. Matthias GouthierProf. Dr. Matthias Gouthierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Sascha%20Wollenberg.pngSascha WollenbergSascha Wollenberghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Conceptual%20digital%20image%20of%20lock%20on%20circuit%20background.jpegConceptual digital image of lock on circuit backgroundConceptual digital image of lock on circuit backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Carina%20Zehetmaier.jpgCarina ZehetmaierCarina Zehetmaierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Multiethnic%20group%20of%20happy%20business%20people%20working%20together%20in%20office.jpegMultiethnic group of happy business people working together in officeMultiethnic group of happy business people working together in officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Benjamin%20Gebauer%20(1).pngBenjamin Gebauer (1)Benjamin Gebauer (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Daniel%20Homm.jpgDaniel HommDaniel Hommhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20cx%20logo.pnginfinit cx logoinfinit cx logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Lena%20Kurzmann.pngLena KurzmannLena Kurzmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Anke%20Schramm.pngAnke SchrammAnke Schrammhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Dirk%20Egelseer.pngDirk EgelseerDirk Egelseerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Kloos.pngMichael KloosMichael Klooshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Ralf%20M%C3%BChlenh%C3%B6ver.pngRalf MühlenhöverRalf Mühlenhöverhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/communication%20technology%20mobile%20phone%20high%20tech%20concept.%20Happy%20man%20using%20texting%20on%20smartphone%20social%20media%20application%20icons%20flying%20out%20of%20cellphone%20isolated%20grey%20wall%20background.%204g%20data%20plan.jpegcommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data plancommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data planhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/CCT%20300x300.pngCCT 300x300CCT 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Timo%20Reis.pngTimo ReisTimo Reishttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Levin%20Gust.pngLevin GustLevin Gusthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Anne%20Schilling.pngAnne SchillingAnne Schillinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/VIER-1.pngVIER-1VIER-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/summit-03.pngsummit-03summit-032025-09-30https://www.i-cem.de/cx-kompass/contact-center-as-a-service-mit-diesen-tipps-zum-erfolghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Businessman%20looking%20at%20road%20with%20maze%20and%20solution%20concept.jpegBusinessman looking at road with maze and solution conceptBusinessman looking at road with maze and solution concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Businessman%20looking%20at%20road%20with%20maze%20and%20solution%20concept-1.jpegBusinessman looking at road with maze and solution concept-1Businessman looking at road with maze and solution concept-12024-01-19https://www.i-cem.de/cx-kompass/voicebot-firewall-genai-sicherheit-f%C3%BCr-sprachbotshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Frank%20Sinde.pngFrank SindeFrank Sindehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Conceptual%20digital%20image%20of%20lock%20on%20circuit%20background.jpegConceptual digital image of lock on circuit backgroundConceptual digital image of lock on circuit background2026-07-10https://www.i-cem.de/cx-kompass/kostenoptimierung-im-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/xMichael-Paulus_bearbeitet.jpgxMichael-Paulus_bearbeitetxMichael-Paulus_bearbeitethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/An%20image%20of%20a%20modern%20call%20center%20with%20employees%20using%20advanced%20technology%20like%20chatbots%20and%20interactive%20voice%20response%20systems%20to%20optimize%20costs%20while.jpegAn image of a modern call center with employees using advanced technology like chatbots and interactive voice response systems to optimize costs whileAn image of a modern call center with employees using advanced technology like chatbots and interactive voice response systems to optimize costs while2024-10-13https://www.i-cem.de/cx-kompass/c-blog/grunds%C3%A4tze-der-service-excellencehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matthias%20Gouthier-1.jpegMatthias Gouthier-1Matthias Gouthier-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject materialhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Happy%20Customer%20sign%20with%20clouds%20and%20sky%20background.jpegHappy Customer sign with clouds and sky backgroundHappy Customer sign with clouds and sky backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20of%20young%20man%20in%20glasses%20with%20beard%20making%20blueprints%20on%20computer.jpegCloseup of young man in glasses with beard making blueprints on computerCloseup of young man in glasses with beard making blueprints on computerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Service%20Excellence%20Goutier.pngService Excellence GoutierService Excellence Goutier2022-03-17https://www.i-cem.de/cx-kompass/agentic-ai-im-kundenservice-vom-pilot-zum-operating-modelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Stefan%20Gr%C3%BCnzner.jpgStefan GrünznerStefan Grünznerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/businessman%20hand%20working%20with%20new%20modern%20computer%20and%20business%20strategy%20as%20concept-4.jpegbusinessman hand working with new modern computer and business strategy as concept-4businessman hand working with new modern computer and business strategy as concept-4https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Conceptual%20digital%20image%20of%20lock%20on%20circuit%20background.jpegConceptual digital image of lock on circuit backgroundConceptual digital image of lock on circuit backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject material2026-06-22https://www.i-cem.de/roi-modellierung-f%C3%BCr-customer-experiencehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle%20(5).jpgStefan Kolle (5)Stefan Kolle (5)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Smiling%20female%20student%20doing%20homework%20by%20laptop%20at%20cafeteria%20table.jpegSmiling female student doing homework by laptop at cafeteria tableSmiling female student doing homework by laptop at cafeteria table2025-07-23https://www.i-cem.de/cx-kompass/microsoft-teams-im-contact-centerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/An%20image%20of%20Microsoft%20Teams%20being%20used%20in%20a%20contact%20center%2c%20with%20various%20communication%20channels%20integrated%20for%20improved%20collaboration%20and%20efficiency-2.jpegAn image of Microsoft Teams being used in a contact center, with various communication channels integrated for improved collaboration and efficiency-2An image of Microsoft Teams being used in a contact center, with various communication channels integrated for improved collaboration and efficiency-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Foto%20Udo%20Sch%C3%B6nemann_1024x1024.jpgFoto Udo Schönemann_1024x1024Foto Udo Schönemann_1024x1024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-07-18https://www.i-cem.de/cx-kompass/zeitenwende-in-der-callcenter-branchehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Shocked%20young%20woman%20waking%20up%20with%20alarm.jpegShocked young woman waking up with alarmShocked young woman waking up with alarmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2023-03-20https://www.i-cem.de/contact-center-innovation-day-2023https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Portrait%20of%20consultant%20on%20the%20phone%20with%20headset.jpegPortrait of consultant on the phone with headsetPortrait of consultant on the phone with headsethttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland%20Ruf.jpgRoland RufRoland Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo-bearb.pngLogo-bearbLogo-bearb2023-03-13https://www.i-cem.de/cx-kompass/erfolgsfaktor-leadership-auf-augenh%C3%B6hehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Young%20businesswoman%20giving%20a%20presentation%20while%20her%20colleagues%20are%20listening%20to%20her.jpegYoung businesswoman giving a presentation while her colleagues are listening to herYoung businesswoman giving a presentation while her colleagues are listening to herhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Anika-Webseite.pngAnika-WebseiteAnika-Webseite2023-07-21https://www.i-cem.de/cx-kompass/was-ist-eigentlich-customer-journey-mappinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Customer%20Journey%20Mapping.jpegCustomer Journey MappingCustomer Journey Mapping2025-12-28https://www.i-cem.de/cx-kompass/virtuelle-events-das-ende-der-pr%C3%A4senzveranstaltunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Blogbeitrag%20virtuelle%20Event%20Nico.jpgBlogbeitrag virtuelle Event NicoBlogbeitrag virtuelle Event Nicohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDI2026-06-17https://www.i-cem.de/bettina-pauckhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Image%20of%20a%20succesful%20casual%20business%20woman%20using%20laptop%20during%20meeting.jpegImage of a succesful casual business woman using laptop during meetingImage of a succesful casual business woman using laptop during meetinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Back%20view%20of%20businessman%20looking%20at%20mechanism%20of%20cogwheels.jpegBack view of businessman looking at mechanism of cogwheelsBack view of businessman looking at mechanism of cogwheelshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/3d%20light%20growing%20human%20social%20network%20and%20leadership%20as%20concept.jpeg3d light growing human social network and leadership as concept3d light growing human social network and leadership as concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bettina%20Pauck.jpgBettina PauckBettina Pauck2024-11-08https://www.i-cem.de/cx-kompass/intelligente-cx-automation-wirkung-statt-technikhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Marion%20Beier.jpgMarion BeierMarion Beierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/The%20image%20depicts%20a%20sleek%2c%20modern%20office%20space%20with%20large%20windows%20allowing%20natural%20light%20to%20flood%20the%20room.jpegThe image depicts a sleek, modern office space with large windows allowing natural light to flood the roomThe image depicts a sleek, modern office space with large windows allowing natural light to flood the roomhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Happy%20manager%20standing%20with%20his%20arms%20crossed.jpegHappy manager standing with his arms crossedHappy manager standing with his arms crossedhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Universal%20milky%20way%20galaxy.jpegUniversal milky way galaxyUniversal milky way galaxyhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Blue%20Cogwheel%20Gear%20Mechanism%20Icon%20on%20Dark%20Digital%20Background..jpegBlue Cogwheel Gear Mechanism Icon on Dark Digital Background.Blue Cogwheel Gear Mechanism Icon on Dark Digital Background.2026-06-17https://www.i-cem.de/cx-kompass/topthemen-im-customer-service-bis-2026-6-schluesselfragenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject materialhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Site2026-06-28https://www.i-cem.de/agentic-ai-forum-wo-zukunft-auf-expertise-triffthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Image%20of%20a%20succesful%20casual%20business%20woman%20using%20laptop%20during%20meeting-1.jpegImage of a succesful casual business woman using laptop during meeting-1Image of a succesful casual business woman using laptop during meeting-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/peter-gentsch-expert-marketplace-66cc238e2d575.jpgpeter-gentsch-expert-marketplace-66cc238e2d575peter-gentsch-expert-marketplace-66cc238e2d575https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn-1.jpgHarald Henn-1Harald Henn-12026-04-27https://www.i-cem.de/cx-kompass/contact-center-in-hochdynamischen-zeitenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CCS%202022-comp.jpgCCS 2022-compCCS 2022-comphttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-06-17https://www.i-cem.de/cx-kompass/digitale-lerntechnologiehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Puzzle%20head%20brain%20concept%20as%20a%20human%20face%20profile%20made%20from%20crumpled%20white%20paper%20with%20a%20jigsaw%20piece%20cut%20out%20on%20a%20rustic%20old%20wood%20background%20as%20a%20mental%20health%20symbol.-1.jpegPuzzle head brain concept as a human face profile made from crumpled white paper with a jigsaw piece cut out on a rustic old wood background as a mental health symbol.-1Puzzle head brain concept as a human face profile made from crumpled white paper with a jigsaw piece cut out on a rustic old wood background as a mental health symbol.-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20800x459%20Portrait.jpgFrank 800x459 PortraitFrank 800x459 Portrait2023-03-22https://www.i-cem.de/cx-kompass/f%C3%BChrung-in-zeiten-von-ki-qualifikation-ist-kein-nice-to-have-sondern-ein-must-havehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Image%20of%20a%20succesful%20casual%20business%20woman%20using%20laptop%20during%20meeting.jpegImage of a succesful casual business woman using laptop during meetingImage of a succesful casual business woman using laptop during meetinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Composite%20image%20of%20smiling%20businesswoman%20thinking.jpegComposite image of smiling businesswoman thinkingComposite image of smiling businesswoman thinkinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bettina%20Pauck.jpgBettina PauckBettina Pauckhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Back%20view%20of%20businessman%20looking%20at%20mechanism%20of%20cogwheels.jpegBack view of businessman looking at mechanism of cogwheelsBack view of businessman looking at mechanism of cogwheelshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/3d%20light%20growing%20human%20social%20network%20and%20leadership%20as%20concept.jpeg3d light growing human social network and leadership as concept3d light growing human social network and leadership as concept2025-06-24https://www.i-cem.de/customer-service-summithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/communication%20technology%20mobile%20phone%20high%20tech%20concept.%20Happy%20man%20using%20texting%20on%20smartphone%20social%20media%20application%20icons%20flying%20out%20of%20cellphone%20isolated%20grey%20wall%20background.%204g%20data%20plan.jpegcommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data plancommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data planhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Benjamin%20Gebauer%20(1).pngBenjamin Gebauer (1)Benjamin Gebauer (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Verint.jpgVerintVerinthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Ralf%20Graf.jpgRalf GrafRalf Grafhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland%20Ruf%20(1).pngRoland Ruf (1)Roland Ruf (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit.cx%20Logo%20green%20RGB.pnginfinit.cx Logo green RGBinfinit.cx Logo green RGBhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/RUF%20Ranking2025.jpgRUF Ranking2025RUF Ranking2025https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Multiethnic%20group%20of%20happy%20business%20people%20working%20together%20in%20office.jpegMultiethnic group of happy business people working together in officeMultiethnic group of happy business people working together in officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/L%C3%A9o%20Fang-Tribalat.jpgLéo Fang-TribalatLéo Fang-Tribalathttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Bucher%20und%20Suter.pngLogo Bucher und SuterLogo Bucher und Suterhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/aircall_logo_default_rgb.svgaircall_logo_default_rgbaircall_logo_default_rgbhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Thomas%20Cohrs.jpgThomas CohrsThomas Cohrshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Conceptual%20digital%20image%20of%20lock%20on%20circuit%20background.jpegConceptual digital image of lock on circuit backgroundConceptual digital image of lock on circuit backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Daniel%20Homm.jpgDaniel HommDaniel Hommhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Niklas%20Bl%C3%A4sing.jpgNiklas BläsingNiklas Bläsinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Franz%20Peter%20Altemeier.jpgFranz Peter AltemeierFranz Peter Altemeierhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Schneider.pngStefan SchneiderStefan Schneiderhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Dr.%20Jens%20Eckhardt.jpgDr. Jens EckhardtDr. Jens Eckhardthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Outlook-ti2ic4kt.pngOutlook-ti2ic4ktOutlook-ti2ic4kthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/iStock-923079848%20Kopie-1.jpgiStock-923079848 Kopie-1iStock-923079848 Kopie-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Olaf%20Hansen.pngOlaf HansenOlaf Hansenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX_Talks.jpgCX_TalksCX_Talkshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Stefan%20Gr%C3%BCnzner.jpgStefan GrünznerStefan Grünznerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/NiCE_Cognigy_black&blue.svgNiCE_Cognigy_black&blueNiCE_Cognigy_black&bluehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Bruno%20Gr%C3%BCnig.jpgBruno GrünigBruno Grünighttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Stefan%20Riesel%20(1).jpgStefan Riesel (1)Stefan Riesel (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Kai%20Braband%20(1).jpgKai Braband (1)Kai Braband (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/300ppi__servistio_Partnerlogo_ServiceNow_Color.png300ppi__servistio_Partnerlogo_ServiceNow_Color300ppi__servistio_Partnerlogo_ServiceNow_Colorhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Peter%20Pirner.jpgPeter PirnerPeter Pirnerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Profilbild%20Katja%20Schlootz%20Kopie.jpegProfilbild Katja Schlootz KopieProfilbild Katja Schlootz Kopiehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/DDV_Logo_300dpi_RGB.jpg.pngDDV_Logo_300dpi_RGB.jpgDDV_Logo_300dpi_RGB.jpghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Alex%20Fischer.jpgAlex FischerAlex Fischerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Andreas%20Weick.jpgAndreas WeickAndreas Weickhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Vendor%20Battle%20NUR%20LOGOs.jpgVendor Battle NUR LOGOsVendor Battle NUR LOGOshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Jens%20Leucke.jpgJens LeuckeJens Leuckehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/CCT%20300x300.pngCCT 300x300CCT 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/VIER_Logo_orange%20(RGB)-1.pngVIER_Logo_orange (RGB)-1VIER_Logo_orange (RGB)-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Kloos.pngMichael KloosMichael Klooshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Prof.%20Dr.%20Peter%20Gentsch.jpgProf. Dr. Peter GentschProf. Dr. Peter Gentschhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/summit-03.pngsummit-03summit-03https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/ccf_logo.pngccf_logoccf_logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/ccv-1.pngccv-1ccv-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog.pngcrealogcrealoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/gr%C3%BCnzner%20nez.jpggrünzner nezgrünzner nezhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Selin%20Gueven.jpgSelin GuevenSelin Guevenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/HubSpot-Logo.svgHubSpot-LogoHubSpot-Logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Ulrich%20Hoffmann.jpgUlrich HoffmannUlrich Hoffmann2026-05-22https://www.i-cem.de/cx-kompass/die-zehn-gr%C3%B6%C3%9Ften-herausforderungen-f%C3%BCr-customer-service-manager-2026https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Happy%20manager%20standing%20with%20his%20arms%20crossed.jpegHappy manager standing with his arms crossedHappy manager standing with his arms crossedhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-11-16https://www.i-cem.de/cx-kompass/kundenservice-der-zukunft-keine-einfachen-l%C3%B6sungen-in-sichthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/business%20woman%20in%20front%20of%20two%20roads%20thinking%20deciding%20hoping%20for%20best%20taking%20chance.jpegbusiness woman in front of two roads thinking deciding hoping for best taking chancebusiness woman in front of two roads thinking deciding hoping for best taking chance2023-07-21https://www.i-cem.de/cx-kompass/die-besten-contact-center-plattformen-der-dach-regionhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/1%20Ruf%20Ranking.jpg1 Ruf Ranking1 Ruf Rankinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Customer%20Service%20Summit%202026%20-%20Promomaterial/Roland%20Ruf.jpgRoland RufRoland Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2023-12-11https://www.i-cem.de/cx-kompass/aktuelle-studien-zu-conversational-ai-mit-branchen-und-praxisbezughttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Voice-Commerce_w640_h400.jpgVoice-Commerce_w640_h400Voice-Commerce_w640_h4002022-11-11https://www.i-cem.de/customer-service-summit/2023https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Sascha.jpgSaschaSaschahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Conceptual%20digital%20image%20of%20lock%20on%20circuit%20background.jpegConceptual digital image of lock on circuit backgroundConceptual digital image of lock on circuit backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Nice%20Logo.pngNice LogoNice Logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20Otto%20Juli%202016.jpgFrank Otto Juli 2016Frank Otto Juli 2016https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20S.jpgStefan SStefan Shttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20logo.pnginfinit logoinfinit logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Multiethnic%20group%20of%20happy%20business%20people%20working%20together%20in%20office.jpegMultiethnic group of happy business people working together in officeMultiethnic group of happy business people working together in officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Anika-Webseite.pngAnika-WebseiteAnika-Webseitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/monsoni.jpegmonsonimonsonihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sarah%20Rickes.jpgSarah RickesSarah Rickeshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/benjamin%20gebauer.jpgbenjamin gebauerbenjamin gebauerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nadine%20Stumpf%20Weitblick.jpgNadine Stumpf WeitblickNadine Stumpf Weitblickhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/eventbild%20landingpage%20CS%20Summit%20ohne%20logo.jpgeventbild landingpage CS Summit ohne logoeventbild landingpage CS Summit ohne logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Svenja%20Kinzel.jpgSvenja KinzelSvenja Kinzelhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/peter-gentsch.256x256.jpgpeter-gentsch.256x256peter-gentsch.256x256https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sophie_Hundermark_A.jpgSophie_Hundermark_ASophie_Hundermark_Ahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logos%20Partner%20-%20Sponsoren/CCT%20300x300.pngCCT 300x300CCT 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/VIER-1.pngVIER-1VIER-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/TP%20Logo%202.jpgTP Logo 2TP Logo 2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/communication%20technology%20mobile%20phone%20high%20tech%20concept.%20Happy%20man%20using%20texting%20on%20smartphone%20social%20media%20application%20icons%20flying%20out%20of%20cellphone%20isolated%20grey%20wall%20background.%204g%20data%20plan.jpegcommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data plancommunication technology mobile phone high tech concept. Happy man using texting on smartphone social media application icons flying out of cellphone isolated grey wall background. 4g data planhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/180502%20CCT%20Deutschland%20GmbH%2007.jpg180502 CCT Deutschland GmbH 07180502 CCT Deutschland GmbH 07https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/logo_cognigy%20corporate_black.png-1.pnglogo_cognigy corporate_black.png-1logo_cognigy corporate_black.png-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/parloa.pngparloaparloahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Catrin%20Hippler%20IKK%20Hochformat.jpgCatrin Hippler IKK HochformatCatrin Hippler IKK Hochformathttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/kolle.jpgkollekollehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland%20Ruf.jpgRoland RufRoland Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Kim_20210505-NZ7_3772-72dpi.jpgKim_20210505-NZ7_3772-72dpiKim_20210505-NZ7_3772-72dpihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Julian%20Hertzog.jpgJulian HertzogJulian Hertzoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Alexander%20Clarus%20-%20Farbfoto.jpgAlexander Clarus - FarbfotoAlexander Clarus - Farbfotohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matthias%20Gouthier-1.jpegMatthias Gouthier-1Matthias Gouthier-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/genesys%20logo.pnggenesys logogenesys logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Philipp%20Grochowski.jpgPhilipp GrochowskiPhilipp Grochowskihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-05-20https://www.i-cem.de/cx-kompass/ab-in-die-tonne-mit-ihrer-personaleinsatzplanunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Woman%20encouraging%20to%20recycle%20-%20isolated%20over%20a%20white%20background.jpegWoman encouraging to recycle - isolated over a white backgroundWoman encouraging to recycle - isolated over a white backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Woman%20encouraging%20to%20recycle%20-%20isolated%20over%20a%20white%20background-1.jpegWoman encouraging to recycle - isolated over a white background-1Woman encouraging to recycle - isolated over a white background-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2023-09-08https://www.i-cem.de/cx-kompass/die-geheime-macht-der-anstrengung-warum-experiences-nicht-immer-reibungslos-verlaufen-m%C3%BCssenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX-Talks%20Blog/susanne%20Ogorman%20quadratisch.jpgsusanne Ogorman quadratischsusanne Ogorman quadratischhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CX-Talks%20Blog/susanne%20leere%20episode.jpgsusanne leere episodesusanne leere episode2026-06-17https://www.i-cem.de/masterclass-digital-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Matias%20Musmacher%20leger%202018-3.jpgMatias Musmacher leger 2018-3Matias Musmacher leger 2018-3https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Focused%20classmates%20studying%20together%20and%20using%20laptop%20in%20library.jpegFocused classmates studying together and using laptop in libraryFocused classmates studying together and using laptop in libraryhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland%20Ruf.jpgRoland RufRoland Rufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Bildschirm%C2%ADfoto%202023-12-28%20um%2011.06.01.pngBildschirm­foto 2023-12-28 um 11.06.01Bildschirm­foto 2023-12-28 um 11.06.012026-03-18https://www.i-cem.de/cx-kompass/so-erarbeiten-sie-eine-customer-experience-strategiehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/1111.png11111111https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Close%20up%20of%20businessman%20hand%20drawing%20business%20strategy%20sketches.jpegClose up of businessman hand drawing business strategy sketchesClose up of businessman hand drawing business strategy sketcheshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/11111.png1111111111https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Kai%20Riedel%20Portra%CC%88t%20MF1_7535_klein.jpgKai Riedel Porträt MF1_7535_kleinKai Riedel Porträt MF1_7535_kleinhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-05-10https://www.i-cem.de/cx-kompass/einsatz-von-ki-agenten-im-kundenservice-ein-leitfadenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(67).jpgDesign ohne Titel (67)Design ohne Titel (67)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolm2025-12-09https://www.i-cem.de/customer-experience-managementhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/top%20view%20of%20businessman%20hand%20working%20with%20modern%20technology%20and%20digital%20layer%20effect%20as%20business%20strategy%20concept-1.jpegtop view of businessman hand working with modern technology and digital layer effect as business strategy concept-1top view of businessman hand working with modern technology and digital layer effect as business strategy concept-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Pretty%20young%20woman%20making%20a%20decision%20with%20arrows%20and%20question%20mark%20above%20her%20head.jpegPretty young woman making a decision with arrows and question mark above her headPretty young woman making a decision with arrows and question mark above her headhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Young%20businessman%20sitting%20in%20chair%20with%20book%20in%20hands.jpegYoung businessman sitting in chair with book in handsYoung businessman sitting in chair with book in hands2026-07-28https://www.i-cem.de/partner-werdenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Successful%20diverse%20young%20business%20team%20giving%20a%20victorious%20thumbs%20up%20to%20show%20their%20success%20and%20motivation%2c%20close%20up%20view%20of%20their%20raised%20hands-1.jpegSuccessful diverse young business team giving a victorious thumbs up to show their success and motivation, close up view of their raised hands-1Successful diverse young business team giving a victorious thumbs up to show their success and motivation, close up view of their raised hands-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Creative%20business%20team%20putting%20hands%20together%20at%20the%20office.jpegCreative business team putting hands together at the officeCreative business team putting hands together at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/beach%20in%20sunset%20time%20on%20Mahe%20island%20in%20Seychelles-1.jpegbeach in sunset time on Mahe island in Seychelles-1beach in sunset time on Mahe island in Seychelles-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/sand%20and%20Caribbean%20sea.jpegsand and Caribbean seasand and Caribbean sea2026-07-25https://www.i-cem.de/cx-kompass/cx-weiterbildungsroadmap-2026-f%C3%BCr-einheitliche-cxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20person%20looking%20at%20road%20with%20question%20mark%20sign%20concept.jpegBusiness person looking at road with question mark sign conceptBusiness person looking at road with question mark sign concept2026-05-16https://www.i-cem.de/cx-kompass/f%C3%BCnf-fehler-bei-der-planung-des-einsatzes-von-agentic-ai-im-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Male%20student%20using%20his%20notebook%20to%20work%20through%20his%20subject%20material.jpegMale student using his notebook to work through his subject materialMale student using his notebook to work through his subject materialhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Conceptual%20digital%20image%20of%20lock%20on%20circuit%20background.jpegConceptual digital image of lock on circuit backgroundConceptual digital image of lock on circuit backgroundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Portrait%20of%20a%20funny%20hipster%20man%20looking%20at%20camera%20over%20gray%20background.jpegPortrait of a funny hipster man looking at camera over gray backgroundPortrait of a funny hipster man looking at camera over gray background2026-04-22https://www.i-cem.de/cx-kompass/interim-management-im-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Angry%20manager%20looking%20to%20wall%20with%20drawn%20overloaded%20brain%20concept.jpegAngry manager looking to wall with drawn overloaded brain conceptAngry manager looking to wall with drawn overloaded brain concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Barbarino-1.pngMichael Barbarino-1Michael Barbarino-12025-02-12https://www.i-cem.de/customer-service-weekhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Hellerich-1.pngThomas Hellerich-1Thomas Hellerich-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ruf.pngRufRufhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Paulus%20result.pngPaulus resultPaulus resulthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Aristech%20Logo.pngAristech LogoAristech Logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Tobias%20Meyn.jpgTobias MeynTobias Meynhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(21).jpgDesign ohne Titel (21)Design ohne Titel (21)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Novomind.pngNovomindNovomindhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit.cx%20Logo%20green%20RGB.pnginfinit.cx Logo green RGBinfinit.cx Logo green RGBhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Iskander%20Business%20Partner.jpegIskander Business PartnerIskander Business Partnerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Cornelius%20Pfohl.jpegCornelius PfohlCornelius Pfohlhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Patrica%20Hyland.jpegPatrica HylandPatrica Hylandhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/GMT_Logo_TP_Infinity_NoTag_Feb24.pngGMT_Logo_TP_Infinity_NoTag_Feb24GMT_Logo_TP_Infinity_NoTag_Feb24https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Jurisch.jpgMichael JurischMichael Jurischhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo%20Samhammer.pngLogo SamhammerLogo Samhammerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Mike%20Ullrich%20Objektkultur.jpgMike Ullrich ObjektkulturMike Ullrich Objektkulturhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Benjamin%20Gebauer-1.jpgBenjamin Gebauer-1Benjamin Gebauer-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan%20Kolle%20(2)-1.jpgStefan Kolle (2)-1Stefan Kolle (2)-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Alexander%20Fischer.jpgAlexander FischerAlexander Fischerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/PauckPartners.pngPauckPartnersPauckPartnershttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/odo_logo_cmyk.pngodo_logo_cmykodo_logo_cmykhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Marc%20Ohlmann-1.jpgMarc Ohlmann-1Marc Ohlmann-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20Sinde%20.jpgFrank Sinde Frank Sinde https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Holger%20Heinze-1.pngHolger Heinze-1Holger Heinze-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog.pngcrealogcrealoghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(22).jpgDesign ohne Titel (22)Design ohne Titel (22)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ralf%20Voigt.jpegRalf VoigtRalf Voigthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo_servistio_Triangle_mit_Claim_dark.svgLogo_servistio_Triangle_mit_Claim_darkLogo_servistio_Triangle_mit_Claim_darkhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Kloos-1.jpgMichael Kloos-1Michael Kloos-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Objektkultur%20Logo.svgObjektkultur LogoObjektkultur Logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ulrich%20Hoffmann.jpegUlrich HoffmannUlrich Hoffmannhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Georg%20B%C3%B6ning.jpegGeorg BöningGeorg Böninghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Spitch.pngSpitchSpitchhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Roland%20Ruf%20(1).pngRoland Ruf (1)Roland Ruf (1)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Picture%20Sarah-C%C3%A9line%20Schubert.jpg.jpegPicture Sarah-Céline Schubert.jpgPicture Sarah-Céline Schubert.jpg2026-07-03https://www.i-cem.de/ms-teams-contact-centerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Foto%20Frank%20Sinde.jpgFoto Frank SindeFoto Frank Sindehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400.jpgFO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400FO_Philipp_Meier_zu_Eissen_VIER_Portrait_1400x1400https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stefan_Glomb.jpgStefan_GlombStefan_Glombhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/novomind%20logo.jpgnovomind logonovomind logohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Foto%20Udo%20Sch%C3%B6nemann_1024x1024.jpgFoto Udo Schönemann_1024x1024Foto Udo Schönemann_1024x1024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Damovo%20logo%20300x300.jpgDamovo logo 300x300Damovo logo 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/hybrid_work_VIER_small.jpghybrid_work_VIER_smallhybrid_work_VIER_small2023-05-17https://www.i-cem.de/cx-kompass/kundenbesessenheit-was-wirklich-z%C3%A4hlthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Pretty%20waitress%20serving%20happy%20customer%20at%20the%20coffee%20shop.jpegPretty waitress serving happy customer at the coffee shopPretty waitress serving happy customer at the coffee shophttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Logo_KVD_Service_Verband_RGB.jpgLogo_KVD_Service_Verband_RGBLogo_KVD_Service_Verband_RGBhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2022-03-16https://www.i-cem.de/generative-ai-im-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Business%20friends%20discussing%20brainstorming%20and%20ideas%20at%20meeting%20inside%20beautiful%20modern%20building%20place.jpegBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placeBusiness friends discussing brainstorming and ideas at meeting inside beautiful modern building placehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/KI%20%E2%80%93%20Sie%20m%C3%B6chten%20es%20doch%20auch%3F%20Von%20der%20Theorie%20zur%20Praxis%20Der%20Einstieg%20in%20KI%20im%20Kundenservice-1.jpegKI – Sie möchten es doch auch? Von der Theorie zur Praxis Der Einstieg in KI im Kundenservice-1KI – Sie möchten es doch auch? Von der Theorie zur Praxis Der Einstieg in KI im Kundenservice-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sophie_Hundermark_A.jpgSophie_Hundermark_ASophie_Hundermark_Ahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/The%20image%20is%20of%20a%20masterclass%20on%20Generative%20AI%20in%20Customer%20Service%2c%20focusing%20on%20the%20successful%20collaboration%20between%20AI%20and%20humans%20in%20providing%20an%20opt.jpegThe image is of a masterclass on Generative AI in Customer Service, focusing on the successful collaboration between AI and humans in providing an optThe image is of a masterclass on Generative AI in Customer Service, focusing on the successful collaboration between AI and humans in providing an opthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-09-16https://www.i-cem.de/blog2024-11-16https://www.i-cem.de/michael-barbarinohttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Michael%20Barbarino-1.pngMichael Barbarino-1Michael Barbarino-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-02-12https://www.i-cem.de/cx-kompass/smarte-servicearchitektur-vom-bot-zur-ai-native-organisationhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Thomas%20Hellerich-1.pngThomas Hellerich-1Thomas Hellerich-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Closeup%20of%20young%20man%20in%20glasses%20with%20beard%20making%20blueprints%20on%20computer.jpegCloseup of young man in glasses with beard making blueprints on computerCloseup of young man in glasses with beard making blueprints on computer2026-07-03https://www.i-cem.de/cx-kompass/voice-agents-im-kundenservice-was-kundinnen-wirklich-wollenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Humanoid%20Robots%20Working%20on%20a%20Construction%20Site.pngHumanoid Robots Working on a Construction SiteHumanoid Robots Working on a Construction Sitehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20people%20closing%20a%20deal%20and%20handshaking%20at%20the%20office.jpegBusiness people closing a deal and handshaking at the officeBusiness people closing a deal and handshaking at the officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/MUUUH!%20Voice%20Studie%202026_Key%20Visual.pngMUUUH! Voice Studie 2026_Key VisualMUUUH! Voice Studie 2026_Key Visualhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Design%20ohne%20Titel%20(74).jpgDesign ohne Titel (74)Design ohne Titel (74)2026-03-27https://www.i-cem.de/cx-kompass/die-lebendige-journey-map-customer-experience-ganzheitlich-managenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Thomas%20Scha%CC%88ffer.jpgThomas SchäfferThomas Schäfferhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/kenny-eliason-87EqZAWN-v8-unsplash.jpgkenny-eliason-87EqZAWN-v8-unsplashkenny-eliason-87EqZAWN-v8-unsplash2022-10-26https://www.i-cem.de/anbieter%C3%BCbersicht-voice-ai-technologie-anbieterhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Voice%20AI%20Technologie%20Anbieter.pngVoice AI Technologie AnbieterVoice AI Technologie Anbieterhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North sea2026-05-29https://www.i-cem.de/digitales-lernenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Frank%20800x459%20Portrait.jpgFrank 800x459 PortraitFrank 800x459 Portraithttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Titel%20Whitepaper%20Dezember%202022%5B74%5D.jpgTitel Whitepaper Dezember 2022[74]Titel Whitepaper Dezember 2022[74]https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202023-01-03%20um%2013.22.49.pngBildschirm­foto 2023-01-03 um 13.22.49Bildschirm­foto 2023-01-03 um 13.22.49https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/School%20boys%20with%20teacher%20in%20chemistry%20class.jpegSchool boys with teacher in chemistry classSchool boys with teacher in chemistry class2025-12-28https://www.i-cem.de/cx-kompass/was-sind-eigentlich-customer-touchpointshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Business%20woman%20hand%20typing%20on%20keyboard%20with%20online%20shopping%20concept.jpegBusiness woman hand typing on keyboard with online shopping conceptBusiness woman hand typing on keyboard with online shopping concepthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2025-02-03https://www.i-cem.de/cx-kompass/kpis-f%C3%BCr-das-customer-experience-management-auf-einen-blickhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/An%20elegant%20businessman%20standing%20with%20his%20back%20in%20front%20of%20urban%20wall%20full%20of%20arrows%20pointing%20in%20different%20directions%20concept.jpegAn elegant businessman standing with his back in front of urban wall full of arrows pointing in different directions conceptAn elegant businessman standing with his back in front of urban wall full of arrows pointing in different directions concept2024-05-31https://www.i-cem.de/karrierehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/OD%20Marke%20ohne%20Claim%20300%20dpi.jpgOD Marke ohne Claim 300 dpiOD Marke ohne Claim 300 dpihttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/vier-logo-300%5B88%5D.pngvier-logo-300[88]vier-logo-300[88]https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/deliberate_regular_rgb_300dpi%5B41%5D-1.jpgdeliberate_regular_rgb_300dpi[41]-1deliberate_regular_rgb_300dpi[41]-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Successful%20smiling%20young%20male%20job%20applicant%20holding%20a%20blue%20file%20with%20his%20curriculum%20vitae%20posing%20in%20front%20of%20his%20new%20work%20colleagues%20or%20business%20team.jpegSuccessful smiling young male job applicant holding a blue file with his curriculum vitae posing in front of his new work colleagues or business teamSuccessful smiling young male job applicant holding a blue file with his curriculum vitae posing in front of his new work colleagues or business teamhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/LOGO-cxomni-RGB_1200x1200.jpgLOGO-cxomni-RGB_1200x1200LOGO-cxomni-RGB_1200x1200https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/freshworks-logo-300x300.jpgfreshworks-logo-300x300freshworks-logo-300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Teleperformance%20w%20300x300.pngTeleperformance w 300x300Teleperformance w 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/crealog_standard_RGB_300px.pngcrealog_standard_RGB_300pxcrealog_standard_RGB_300pxhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Sikom%20Logo_300x300px_wei%C3%9Fer%20Hintergrund.pngSikom Logo_300x300px_weißer HintergrundSikom Logo_300x300px_weißer Hintergrundhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North seahttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/nuance%20300.pngnuance 300nuance 300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/novomind%20300x300.pngnovomind 300x300novomind 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/infinit%20horizontal%20green%202019%20B300%20square%20white%20BG.jpginfinit horizontal green 2019 B300 square white BGinfinit horizontal green 2019 B300 square white BGhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Damovo%20logo%20300x300.jpgDamovo logo 300x300Damovo logo 300x300https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Verint%20300x300.pngVerint 300x300Verint 300x3002023-03-05https://www.i-cem.de/was-ist-customer-journey-mappinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/road%20by%20the%20sea%20in%20sunrise%20time%2c%20%20Lofoten%20island%2c%20Norway.jpegroad by the sea in sunrise time, Lofoten island, Norwayroad by the sea in sunrise time, Lofoten island, Norwayhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/Customer%20Journey%20Mapping.jpegCustomer Journey MappingCustomer Journey Mappinghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Empty%20asphalt%20road%20and%20sun%20rising%20at%20skyline.jpegEmpty asphalt road and sun rising at skylineEmpty asphalt road and sun rising at skylinehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Photo%20editor%20looking%20at%20multi%20colored%20sticky%20notes%20on%20glass%20in%20meeting%20room%20at%20creative%20office.jpegPhoto editor looking at multi colored sticky notes on glass in meeting room at creative officePhoto editor looking at multi colored sticky notes on glass in meeting room at creative officehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/german%20Island%20juist%20in%20the%20North%20sea.jpeggerman Island juist in the North seagerman Island juist in the North sea2026-05-16https://www.i-cem.de/cx-kompass/trends-im-contact-center-alles-gleich-und-doch-andershttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/CC%20Trendstudie_2022_%201920x1080.jpgCC Trendstudie_2022_ 1920x1080CC Trendstudie_2022_ 1920x1080https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/1%20homeoffice.jpg1 homeoffice1 homeofficehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/3%20Ziele%20im%20Contact%20Center.png3 Ziele im Contact Center3 Ziele im Contact Centerhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ralf%20M%C3%BChlenh%C3%B6ver.jpgRalf MühlenhöverRalf Mühlenhöverhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/2%20Verbesserungspotential.jpg2 Verbesserungspotential2 Verbesserungspotential2023-12-12https://www.i-cem.de/digital-workforcehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Digital%20Workforce%20Playbook.pngDigital Workforce PlaybookDigital Workforce Playbookhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Downloads/CX%20Magazin%202025.pngCX Magazin 2025CX Magazin 2025https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Businessman%20hand%20using%20mobile%20phone%20with%20digital%20layer%20effect%20as%20business%20strategy%20concept.jpegBusinessman hand using mobile phone with digital layer effect as business strategy conceptBusinessman hand using mobile phone with digital layer effect as business strategy concept2025-12-10https://www.i-cem.de/cx-kompass/ki-im-customer-care-warum-der-mensch-den-takt-vorgibthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Firefly%20Eine%20Comicstil-Darstellung%20einer%20einzelnen%20Person%2c%20die%20den%20Gestressten%20im%20Customer%20Care%20repr.jpgFirefly Eine Comicstil-Darstellung einer einzelnen Person, die den Gestressten im Customer Care reprFirefly Eine Comicstil-Darstellung einer einzelnen Person, die den Gestressten im Customer Care reprhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Nicolai%20Jereb_DATENDI.jpgDATENDI-Nicolai Jereb-KI-AI-Journalismus-ContentNicolai Jereb_DATENDI2026-01-27https://www.i-cem.de/cx-kompass/die-cx-landschaft-im-sommer-2025-anbieter%C3%BCbersicht-f%C3%BCr-contact-center-customer-servicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Images/CX%20and%20Customer%20Service%20vendors%20Landscape%20show%20a%20crowded%20Conatct%20center%20with%20serval%20screens-1.jpegCX and Customer Service vendors Landscape show a crowded Conatct center with serval screens-1CX and Customer Service vendors Landscape show a crowded Conatct center with serval screens-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirmfoto%202025-04-26%20um%2009.16.16.pngBildschirmfoto 2025-04-26 um 09.16.16Bildschirmfoto 2025-04-26 um 09.16.162025-06-02https://www.i-cem.de/cx-kompass/die-welt-digitalisiert-ihre-contact-center-deutschland-baut-burgenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/a%20castle%20made%20of%20idividual%20biscuits.jpga castle made of idividual biscuitsa castle made of idividual biscuits2023-06-13https://www.i-cem.de/cx-kompass/perfect-matchhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/close%20up%20of%20a%20puzzle%20game%20parts.jpegclose up of a puzzle game partsclose up of a puzzle game partshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Ralf%20M%C3%BChlenh%C3%B6ver.jpgRalf MühlenhöverRalf Mühlenhöverhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/close%20up%20of%20a%20puzzle%20game%20parts-1.jpegclose up of a puzzle game parts-1close up of a puzzle game parts-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2023-10-30https://www.i-cem.de/cx-kompass/cx-in-der-krise-k%C3%B6nnen-wir-uns-das-leistenhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/AI-Generated%20Media/Remix%20Images/Rainer%20Kolm.jpgRainer KolmRainer Kolmhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Young%20man%20standing%20and%20gesturing%20with%20a%20cardboard%20box%20on%20his%20head%20with%20dollar%20signs.jpegYoung man standing and gesturing with a cardboard box on his head with dollar signsYoung man standing and gesturing with a cardboard box on his head with dollar signshttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2023-05-24https://www.i-cem.de/cx-magazin-2024https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202024-01-08%20um%2018.05.31-1.pngBildschirm­foto 2024-01-08 um 18.05.31-1Bildschirm­foto 2024-01-08 um 18.05.31-1https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Bildschirm%C2%ADfoto%202024-01-08%20um%2018.05.31-2.pngBildschirm­foto 2024-01-08 um 18.05.31-2Bildschirm­foto 2024-01-08 um 18.05.31-2https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2024-02-26https://www.i-cem.de/cx-kompass/kundenbeduerfnisse-verstehen-das-jobs-to-be-done-framework-in-der-customer-journeyhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Referenten%20-%20Autoren/Harald%20Henn.jpegHarald HennHarald Hennhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/JTBD.jpgJTBDJTBDhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Back%20view%20of%20businesswoman%20holding%20papers%20in%20hands.jpegBack view of businesswoman holding papers in handsBack view of businesswoman holding papers in hands2026-06-17https://www.i-cem.de/cx-kompass/technologie-und-menschlichkeit-im-kundenservicehttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Annika%20Schmidt.pngAnnika SchmidtAnnika Schmidthttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/Puzzle%20head%20brain%20concept%20as%20a%20human%20face%20profile%20made%20from%20crumpled%20white%20paper%20with%20a%20jigsaw%20piece%20cut%20out%20on%20a%20rustic%20old%20wood%20background%20as%20a%20mental%20health%20symbol..jpegPuzzle head brain concept as a human face profile made from crumpled white paper with a jigsaw piece cut out on a rustic old wood background as a mental health symbol.Puzzle head brain concept as a human face profile made from crumpled white paper with a jigsaw piece cut out on a rustic old wood background as a mental health symbol.https://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cem2026-01-19https://www.i-cem.de/cx-kompass/innovatives-cx-management-der-zukunft-omnichannel-ki-und-personalisierunghttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Stock%20images/row%20of%20light%20bulbs%20with%20one%20different%20from%20the%20others.jpegrow of light bulbs with one different from the othersrow of light bulbs with one different from the othershttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/i_cem.svgi_cemi_cemhttps://6450416.fs1.hubspotusercontent-eu1.net/hubfs/6450416/Oliver%20Kern.jpgOliver KernOliver Kern2025-12-28